D and the "entire" onsite team did a wonderful job assisting me with our church storage needs. They helped us downsize to the most effective unit size at the best cost, and coordinated the transition smoothly and stress-free. Excellent customer service all around! read more

They hike up prices too much. $190 for a 5x10 unit. While the location is clean, quiet, and well maintained, they get you in the beginning with a nice offer and don't mention any of the price increases during sign up. read more

We have had a great experience so far. We are almost a year into our unit and we've just recently went from a tiny closet size storage unit to a larger unit. The upgrade went quick and we were shown lots of units until we found the one that worked best for our needs. The manager is amazing and friendly. The facility is older but kept clean. They have an app that makes getting into the facility easier and out unit also is a touch pad lock using the app so we don't have to ever remember our keys to the storage unit. We would recommend this place to family and friends. Check it out. Let them know I sent you No but really....they are worth a try! read more

We have received top notch customer service from Extra Space Storage. Deanna has been especially helpful guiding us every step of the way! I'm so glad we chose this company for our long term storage needs! read more

I was deployed overseas and chose to store my belongings here for safekeeping. Upon returning, I found my lock still on the unit, but half of my items were either missing or damaged. When I approached the front desk for assistance, the staff member informed me that the security cameras weren't working and the only option I had was to file a report. read more

Outstanding customer service kristal! Very friendly and approachable helped with all my needs!

Extra space came through. They fixed the issues. The manager stopped by and personally apologized for the difficulty. Even makes mistakes. How do they fix them? I'm happy with the final results. read more

Great customer service and pricing. Manager was very helpful as it was our first time contracting the service

Extremely over priced. This company raises rent at least 2x a year. My total cost has doubled. I've seen cockroaches, black widows, other spiders, & grasshoppers, all of which I did NOT bring with me!!!! My belongings have bugs now due to this company not properly cleaning the premises. They're not sweeping up the leaves, debris, bugs, spiderwebs, etc. that's accumulating on the property. There's spiderwebs on the pin pad when you're entering. There's spider webs on the door latch when you go to open your unit. They're NOT cleaning!!! Yet they feel the need to over charge. DISAPPOINTING read more

Showed up and was told "I was not in the system. Lost opportunity." I have multiple emails showing confirmed. I even went on line a few days ago and changed the move in date. I showed the staff person my confirmation email and he just kept saying "you are not in my system, lost opportunity ". After some back and forth he said he could make a new reservation at the rate I had ($44) if I booked for 4 months. No problem. He rang it all up and said $339. He had added insurance I did not need without asking. I told him to take it off. He scoffed and did. Then said $279. I asked how we got there and he said $55 a month. At that point my wife jumped in and said "you JUST said $44 if we did 4 months" He replied in the most pompous way possible "no I did not". If I make a reservation and you confirm the reservation and you don't notify me of cancelling the reservation and I do all the work of being my stuff and then your rude staff person arbitrarily cancels and then tries to slide in extra costs on a new reservation I am done with you. NEVER giving you business again. You wasted my time, treated me rudely, and did not honor your commitment. I don't trust your company at all. read more

Really read the fine print on your contracts, y'all. They lure you in with a great deal (I think I got something like $95/mo for a 5x10 space). Here's what they don't tell you: --They will charge you $30 for a lock because their units use special locks. --They will charge you $30/mo for insurance. --They will INCREASE YOUR MONTHLY RATE BY 90% AFTER THREE MONTHS! They say they send a letter in the mail about the rate increase. An email would be better, but I assume this is the company plan to skirt around being truly transparent. The good news (I guess) is that I was able to get out of there within a day and not charged the higher price. I would not recommend this facility for these reasons. read more

Deanna is so amazing! She was so helpful when we needed a unit asap she was so kind and patient and helped up problem solve very well! 10/10 service! read more

David went above and beyond. David and Désirée were professional, patient and helpful.

Today got to speak with Crystal on the phone to book one of the available space she is very professional and get the job done so easy. Thank you for your help. read more

Wish I read the reviews 4 months in and they upped the monthly rate by $51 If I had caught the small mailed postcard I wouldn't of known. Spaces are tiny and difficult to get into Don't recommend read more

It was my first time getting a storage spot to hold all of my music equipment while I move. Amanda was able to help me understand what my options were and the pricing. I was shocked to see as well I can park my RV on property as well (didn't go with that option). Amanda was friendly and nice and was working with me patiently as I became a little agitated at times. Thank you so much extra space for helping in these waters. read more

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45% rate increase at one time!!??? No thanks. Shady business communication regarding price increases. Sent a notice legally via mail they said. But never received a text or email saying it was going up. But received many texts when I started and when I cancelled. read more

We used extra space storage while moving into our new home back in September this year and we had no problems at all!! Thanks extra space storage! read more

This place has great customer service. I totally recommend this place always friendly. Every time that I go I never have issues.

Another rate hike without notification of $18!!! So glad you got a new gate system that will work on a smartphone so we could all pay for it! Let's not forget about the cockroaches I found in my clothes I got out of my unit last month! Instead of paint and gate systems maybe spray your facility once a month! Also... $86 a month for a 5x5 during a pandemic???!!! Way to really take advantage of struggling people extra space!!! Will be finding a new storage elsewhere! read more

5 star review for both Amanda and Sabina for their professionalism and phenomenal customer service. RV and trailer parking lot has been repaved along with a lot of other renovations and repairs. Book your reservation for storage online - it's definitely cheaper than just walking in. Unfortunately, we had our trailer broken into and items were stolen. The manager Amanda viewed hours of surveillance from her 24 hour cameras and located the theft on video. While there wasn't too much more that she or anyone else could really do at that point, she remained in touch with us offering both her care and support. What more can you ask for? Thanks again, Amanda and Sabina. read more

My storage was broken into and all of my valuables including a $10,000 Couture Wedding dress was stolen. I was told I'd get at least $2,000.00 compensation by the company and it never happened! read more

Extra Space Storage - Self Storage Near Me - Oceanside, California

We've successfully vacated the storage unit, thank goodness. But this is the most convenient place to store our trailer, as far as proximity to our house. But we're still looking for an alternative... BECAUSE THE RENT WENT UP AGAIN. And the parking area where the trailers are stored is a complete piece of crap. There's huge pot holes you have to drive through....hey how about with all the extra money you raise everyone's rent all the time, fix your shitty parking lot? What an idea! Might make people less irritated with how you overcharge, and raise the rents constantly, if you actually kept the place up. Read my previous reviews. This place is a necessary evil for us at this point in time. read more

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I have to say I am impressed with the professionalism and knowledge Amanda has showed us! We have been looking at different storage places around town and found some decent ones, but this one seems legit. Not only did she know her stuff and was very informative and direct with the rules and procedures for the renters, she also reassured safety. As we toured the place, I noticed the gate always locked unless you have a code or buzzed in, her office is right by the entrance, so she has eyes around, and driving around there weren't people like hanging out loitering which was my main concern. She doesn't allow people loitering all day there. I will definitely recommend this place to anyone as long as she is running the place! She must care about her work because it definitely shows and stands apart against the other storage areas that's for sure! read more

We got our storage for $120 per month which was reasonable. But then they raised rates by over 80% to $212 in the 1 year we have used the storage. They price gouge their customers and it should be illegal to raise your rates that much. Not a good storage facility or unit. Then their fix is downsizing which was still $150. So talking to you all is a joke. You won't keep clients when you screw them over constantly. Horrible storage facility and I'll be telling all my friends/family to stay away. So fed up with this place. If I could give them less than 1 star, I would. They obviously don't care about their clients during a pandemic. Imagine how they'll treat you when that ends read more

I had a very good experience calling in and also getting set up in person here at extra space. James helped me get set up with a 5x5 unit that was actually ended up being more space than I needed. (Not complaining) He also looked in the back for a more affordable padlock which was much appreciated. To be honest I didn't want to have to rent a storage space but life right? The staff with extra storage made the process super easy. I would say the whole experience was beyond what I expected. Thanks read more

Have been using this location for many years. Each year they raise rates considerably. Next month going up another 10 %. At least they used to offer 13 months for the price of 12 with prepayment. I was told that policy was still being offered when I paid my 12 months in advance today. Then I was notified they no longer offer that benefit. I felt I was misled and if I was in a position to move my stuff now I would. I suggest checking other storage options if you can. They are expensive and just keep going up once they get you in! read more

Just moved in 3 days ago (paid all move in costs) moved in all my stuff and they changed the lock on my unit that I NEED to get supplies for work out of. No one contacted me, no one answers phones to help and they don't open until Monday. Never had a storage before, but pretty sure it's NOT supposed to work this way. DON'T rent from here!!!!! About to just sell/trash my stuff and cancel my membership.... read more

How to find a place to put my stuff during a main bathroom renovation and Amanda that was awesome and helping us get the right size and arrange all the dates!! Space is clean. FYI Make sure you bring your own light if you're visiting our large storage shed at night. read more

Im giving the facility 1 stars due the employees who maintain the place (friendly and nice) but the low rating is due to my overall experience. I rented a unit for over 3 years and each year i received a price increase (of over $20) so started at $91 and as of last month my payments were over $150. I never received a notification and just happened to check my bank statement and noticed the payments when i called to question. I was told we contacted everyone to inform them of the increase... BS!!! I was in a couple months earlier to update my creditcard on file and confirmed my mailing adress (which had been updated several months prior) and that was the reason for not getting notified. Aparently i never updated my mailing address... again BS!!! I moved storage and amhave same size unit and only paying $51 and was told my new facility does increase dues but no more then $3 to $5 a year if that even... she also stated that it sounds like extra storage is scamming since its location caters to military and with these types of non-notifying increasements if one is deployed theres little one can do and have to pay.. read more

Do NOT store your items with Extra Space Storage! I will be taking legal action against Extra Space Storage in January of 2019 for gross negligence. read more

Crystal and Amanda were really helpful for my friends and I today !thank you so much ! You guys are great !

Be warned everyone who reads this. DO NOT STORE YOUR ITEMS HERE!!! I did and got my stuff stolen out of my unit the first week. The staff acted friendly and helpful to my face but when dealing with the police I got a different story. Turns out the management knew the thieves and did not cooperate with the police to apprehend them. Their claims department also does not handle the cases made against them and has given me the runaround for close to two years now. Stay far away from this place if you value your belongings!!! read more

Location is good, I like that everything is ground level. I love the access hours, probably the earliest and latest opened (more than any other storage in oceanside). Staff are friendly and answer all and any questions. Very patient and they give you a tour. The truck they let you barrow is pretty old an janky. The building looks kind of old as well. My only complaint is the lighting sucks, storage doesn't have a light bulb inside to check or look for items so If you're going there a flashlight is needed. My other complaint is that there in no/ or enough adequate equipment to help move. read more

The movers came early to drop off items into my storage unit, so I was running behind and once I was there Amanda checked me in super fast! I had accidentally booked the wrong unit (thinking it was first level outside, not in) and she quickly changed it and got me set up with the app to open and close it! Fast and efficient service there!! Made my move stress free and seamless! Thank you Amanda!! read more

Crystal and Amanda were amazing ! Our friends lock was stuck upside down and they went through every single measure to get it off and replace it for us free of charge! Thanks for all of the help ! read more

I inherited two very large storage units after my father's death..... That coupled with everything else that tags along with a death just added so much weight to my shoulders. The staff have been extremely kind and patient with fielding all of my questions. When I've asked for suggestions they gave me several options, all from an understanding and genuine place. I have no complaints about the facility itself. I have always felt that the pile of stuff I inherited was safe and secure. It's not cluttered with randomness. And the "gate time" is super flexible. Based on customer service alone I would highly recommend this place to anyone. Oh, and by the way, a year after my dad's death, the staff still remembers his name. The staff are amazing. read more

I want to recommend this facility for storing trailer/ motor homes. Amanda who manages this facility is excellent. She treats us with the utmost professional courtesy. She always answers our questions and tends to us with great care and concern. The place is clean and well taken care of. read more

I just read a review about how no one help this person, however, employees are insured for certain things and one of them is NOT to help people move their items. She should have had someone come with her to help. I found David and the very nice young lady very helpful. They explained the contract and conditions very clearly. The space is just what I need. I found shelving at Lowes and will be moving things into my space as soon as I can arrange help form others. read more

In November 2013 I entered into a monthly contract for storage with Extra Space Storage, formerly Huckleberry fin storage. The Extra Space Storage hired a woman and young man to run the new operation for the month when I moved in. The two employees were accommodating and helpful. In December 2013 I cleared out my storage unit and went into the office to advise them I would be leaving and vacating the unit. The Managere DAVID MENA, was behind the counter and told me he was leaving soon at 6 pm so I had better hurry. I quickly placed items from my space. I asked DAVID MENA to help me lift a box to the roof of my car and if he could help me with the tie-downs.I couldn't reach them correctly or secure them. His response, "Oh this is not part of my job, I don't normally do this." He quickly walked away and refused to help me tie - down my items. It's already dark, 6 pm, it started raining to make things more miserable. After attempting to tie-down my boxes for my 1 1/2 hour drive north on I-15, I leave the location. Getting onto the highway 15 north experience; someone pulled out in front of me causing me to stop quickly while TRYING TO GET ON THE FREEWAY AT RUSH HOUR. The boxes flew forward off my vehicle and exploded when they hit the pavement. Now it was a down pour from the rain. My large box of beautiful shoes exploded on the freeway and shoes were everywhere. I managed to cause a traffic jam, gather my things and get them temporarily situationed on the roof, tied down again and slowly drove the freeway to the next exit. I drove into a gas station and paid a homeless guy $10 to help me tie-down my boxes securely. Thank you Extra Space Storage manager- idiot for putting my life in jeopardy on a busy freeway at rush hour in the rain. Just the other day I get a letter from this storage place telling me they put a lien on my space and I was getting fined. Called the storage unit and left a message to call back and talk with me about this. I clearly told them I was leaving and was advised my account would be updated. NO RETURN PHONE CALL. I called again several days later and DAVID MENA, MANAGER answered and asked me what I wanted, told me my name is out of the system and I owe nothing. According to the letter a lien was being placed against me. Sorry lazy Davide, I wanted something in writing telling me my account closed and cleared. This man was very overweight ad showed he does not care enough about his life to be less than the 400-500 lbs he weights. The manager? He's a joke, Rude, condescending, unprofessional to name a few. Never will I use an Extra Space Storage Unit in the future. This manager is a complete moron. Shame on you Extra Space Storage for hiring this clown that is only there for a paycheck at the expense of damaging your branding you worked so hard to engage in. Shame on you for not following up on the new guy.I hope you get fired there David Mena you are a joke as a representative of Extra Space Storage. This says very little about this place. Please go someplace else for your storage needs. Signed T. Aguilar 2/24/2014 read more