Public Storage in Carlsbad Super clean and well organized…read more Staff is very helpful too. Only minor complaint is they need more handcarts. The office said some people lock them up in their units to keep for personal use. Wish they could put some device on the carts to prevent patrons from doing that. Five star review overall

Do not be fooled by the prices on their website. Public Storage lures you in with what looks like a…read morefair monthly rate, then hits you with massive increases once your stuff is locked inside their unit. Here's what actually happened to me: within the first few months, they jacked up my rate by 50%. Then came another 50% increase not long after. I'm now paying double what I originally signed up for. Double. The rate on their website right now for my same unit size is still showing that original low price, which means the next person who walks in will get the same bait-and-switch treatment I did. They know exactly what they're doing. Once your belongings are in there, moving everything out is a huge pain - so most people just eat the cost. It's a trap disguised as a storage unit. If you're considering Public Storage, do yourself a favor: ask them directly what your rate will be in 6 months, 12 months, and 24 months. Get it in writing. Because what they advertise and what you'll actually end up paying are two very different numbers. Save yourself the headache and look elsewhere.

D and the "entire" onsite team did a wonderful job assisting me with our church storage needs. They…read morehelped us downsize to the most effective unit size at the best cost, and coordinated the transition smoothly and stress-free. Excellent customer service all around!

They hike up prices too much. $190 for a 5x10 unit. While the location is clean, quiet, and well…read moremaintained, they get you in the beginning with a nice offer and don't mention any of the price increases during sign up.

Do NOT bring your things here. This place has been a total nightmare and the positive reviews are…read more100% fake. They are filthy and never clean the facility. They raise prices constantly. They have a moisture problem. Both elevators on my side I need to get to my unit are broken and could not get up to my unit. So it's not ADA compliant. They also do not have carts for you to use. They also have been playing a fun little game charging us $12 for not receiving my proof of renters insurance which I have provided multiple times. This facility is ran so poorly. Your stuff gets so dirty and they could care less to take care of their property. We are planning to get out as soon as possible. Please see pics I took yesterday trying to put away my Christmas decorations.

I rented two 10x27 drive up units at the end of July 2025 to only discover mice droppings in both…read moremy units in August 2025. Even though I informed management right away they didn't fix the drywall nor did they call an exterminator. I was forced to buy mice traps and mice deterrent boxes. The results were disgusting, lots of mice were caught on the sticky traps. The negligence of this property is just beyond words. They shouldn't have rented the units to me in the condition they are. The drywall is falling apart providing an entry point, the units weren't even cleaned properly although they claimed they cleaned them, the facility is infested with mice and poorly maintained. On top of that they double the rates every 3 months for what?? The units are falling apart, dilapidated, dark and dingy; it's a very old facility with very little upgrades. I would strongly advise against storing anything at this facility because I can't stress enough that the entire facility is infested with mice which is a health hazard; mice carry hantavirus and the plague. I am assuming that all my belongings are going to be damaged due to this. This is god awful for anyone to go through. There isn't anything positive I can say here. I spent thousands moving my stuff into this storage facility.

Got a small storage unit about 3 months ago, the price was affordable they are always having…read morespecials which is very convenient! Service was great, the process was explained when we vacated the unit they were quick to respond with confirmation of the empty unit. Have used them in the past will use them again!

Not the best storage facility Andy wassup rude and the other guy not too nice overall don't rent…read morefrom this facility ........ you can always find another storage but they cannot find another job

So I've been storage searching for about a week now, and I finally locked in on this storage place…read more I loved the units and I love how clean this particular location is. I didn't smell any rot or mold like I did at the other places I looked at. Jessica helped me. She was nice. Straight to the point. Im not a fan of the administration fee and the lock. They should include that if you decide to get a unit with them in my personal opinion. You need insurance for your property here. They lock the flats, so you will have to ask for a key to get them to help unload your things. I guess the storage rent has the opportunity to go up within 7 months, so we will see about that. For I 5x7 ill be paying about 70/month with insurance. Not too bad. First month is free, but I still walked out the door paying 66 something because the admin fee, insurance, and lock You need a code to get inside the doors, so thats cool. I feel safe with the location also.

So you know, I kept that storage because all my son's things were there…read more.. My son, before he was 3 years old was abducted, taken and held in Korea. I fought for 2 1/2 years for his return and held that storage so that when he was returned, he would have all his things. When I started that storage, it cost, if I recall $130 or so and you raised your prices continually until I was being charged $300+ I have all those things and more in storage elsewhere for $60/month! I spent over $300,000 to return my son to the US and when I tried to clear out my storage after all these years, you locked me out and charged me for an extra month! You can keep your money and I will write a review, with my story to every review site there is! I asked you all to work with me and you don't care And I will write that review for every day, month and year my son was kidnapped So you can understand humanity and how much you charged only to keep our memories, while those memories were the only think we could hang onto! What could have been resolved in a few days you dragged out to another month. Now my friend is having to rent a uhaul in order to vacate your sad premises! Thank you for nothing!

Great storage unit facility that has great deals on specific units. Great value for the cost with a…read moresecure location. Always people going in and out of there which also makes it feel safer. When buying my unit, they were very accommodating and let me pick which unit I wanted. No problems with mold, rodents, or humidity which other places have problems with. I would definitely recommend!

Mayra was a absolutely amazing, UHaul totally messed up my order and I was left without a unit…read more Mayra talked me of to the ledge, called to check on my reservation and reconfirm and was so sweet to help me find the best unit and promotion to help me out as I'm going through divorce.

Had an amazing experience here the process is very easy and fast . Sarah was super friendly and…read morehelpful and made my move so easy and stress free. She took the time to explain everything in detail I highly recommend this place !

I had everything I own stolen from two separate units…read more I stored my belongings here for over 20 years, paying roughly $40-50k over that time. In the end, about $50,000 worth of my property was stolen from my two units, including irreplaceable items from my late father and grandparents, original artwork, and a career's worth of work samples (50+ snowboards). Their cameras only cover the outside of the buildings. Other storage facilities advertise interior cameras as a safety feature; this one doesn't have any. The front gate regularly allows multiple cars to pass through with one code entry, and the building doors themselves don't require an entry code or are usually propped open - essentially, anyone can enter the property and the buildings with zero verification that they should be there. Their website and payment system make you re-enter your payment information after you've already entered it and clicked confirm. I spoke to them about this numerous times, explaining that it's confusing; no retailer ever makes you reconfirm a purchase. Their response was that they didn't want people double-charged. I'd much rather be double-charged than robbed blind. Read into this however you like, but only my wife, myself, and their staff knew I had these units. I generally came midweek/mid-day and was careful not to leave anything of visible value in the hallways. My units were across the building from each other, and there was no obvious way for someone to know which units to target. My theory - and the detective on my case agreed it was plausible - is that I forgot to confirm my payment on their website one time, sending my unit(s) to pre-lien status. I paid the moment I got the notice, but the damage seems to have already been done. The thieves went through every single box in one unit, but stopped a third of the way through the other, leaving thousands of dollars of stuff untouched. Why? It's almost like they were told to stop for some reason. Maybe after a payment was made? When I reported my theft to the front desk, one employee was genuinely shaken, but the manager had an unmistakable "oh, sh**" look and showed zero surprise that I'd been robbed. To make it worse: insurance requires receipts and proof of ownership for decades-old belongings, much of it from people no longer alive to help me prove what I owned - capped at $5,000 on a $50,000 loss. Two decades of trust, gone. The place looks nice, but not everyone has a nice experience. I left one star, I wish I could leave less.

Super quick and easy! Clean storage units and really convenient location. Would recommendread more

Super easy process and quick! Staff was super helpful and made the process easy to follow.read more