Great pricing, the unit was extremely clean, but what impressed me the most was the customer…read moreservice we received. We were helped by an employee by the name of Jamie. It was an extremely hot day and she came around multiple times seeing if we needed cold waters, she even brought us cold rags to cool off with. She definitely went above and beyond. I will be recommending to all my family and friends needing a storage unit.

Very easy to rent the unit and the 6months free deal is a steal! Office staff is very friendly and…read morethe grounds are very clean.

Love this place! Quality is amazing, the facility is new and clean and the staff is onsite every…read moreday and so friendly. You will not be disappointed. The rates are very reasonable, fair and transparent.

Great service friendly staff clean facilities. Definitely recommend to anyone. Onlineread more

Great experience storing my boat here. The facility is clean, well-maintained, and very secure,…read morewhich gives me real peace of mind. The owner is easy to work with--responsive, professional, and genuinely cares about the property. It's not easy to find a place you fully trust with your investment, but this is definitely one of them. Highly recommend for RV or boat storage.

Stored my boat here for less than a year. Had all my audio equipment stolen and many other things…read morefrom my boat. When I spoke with the owner the day I found everything missing he stated his cameras only go back 20 days. That was perfect because a week earlier it was all there. He never got back to me. Even the detective couldn't get him to return a call. Finally when he did he said there was only three days of footage because it was overwritten. Several other boats and rvs were hit as well. All with the same problem. I wouldn't recommend this place. It seems secure with all the cameras but that does no good if the owner won't release the footage. Seems extremely odd to me.

Honest Experience - Saved By Sierra This month when I…read morecalled to make my payment I had an extremely frustrating interaction with the on-site manager, John, who was rude, condescending, and even hung up on me while I was trying to make a payment. Fortunately, Sierra from corporate reached out after I raised concerns. They were very kind, professional, and apologetic, and helped us mediate the issue. That effort and understanding meant a lot and helped turn the situation around. I hope the company can kind John a different role that does not require him to interact with customers.

I received a pre -lien letter saying I had to pay before 12/5 so I went in to pay and the manager…read moreJohn Winton still would not let me access my belongings he crumbled the letter I got in the mail and threw it at my head and said that he did not send it even though it said his name on it I thought that was very unprofessional, he called the police on me and I reported what he did to me and I was recording the whole thing. He then agrees to a pay and vacate so I had to have my belongings all out by 5 next day. I almost had everything out asked for a lil more time he calls cops on me and now I keep trying to get a hold of him to please let me pay to get rest of my stuff out but won't respond. Also nobody should be living there and I pointed out to him people living in there motor homes on property he acted surprised he's probably making side $.

Do NOT rent with Oublic Storage. Rat infested. And the mandatory insurance is worthless. We had rat…read moreinfestation in one of our units. We rat urine and feces all over EVERYTHING. I informed the manager, who said only the insurance could do anything. I filed a claim and just got an email back saying the MAX that they would pay was $250. That's less than the cost of the unit.

Ethan went out of his way to give me addresses of other PS locations that accepted cash as payment…read more(not many, but still). Nowadays, customer service has gotten so bad, it's a nice and refreshing change when someone is as friendly and competent as Ethan. Thanks, man.

Aundrea was amazing! She helped me out a few times while I was using their services and help me…read morewith the move out. She made this experience very pleasant & painless! I would come back just for her customer service

Aundrea was very sufficient & helpful with everything. She is very sweet & gave me the best…read moreservice. Looking forward to getting moved into my new unit.

After the third rent increase, I opened my storage unit to find FOUR RATS literally jumping on my…read morebelongings. Ninety-five percent of my stuff was COVERED in rat shit, boxes torn apart, and everything contaminated. I was 7.5 months pregnant standing there dealing with this disgusting, unsafe mess. Absolutely vile. And to make it worse? No one is EVER in the office.

RAT INFESTATION and no apparent mitigation efforts by management though they concede they've known…read moreof the problem. Moved all my items out and filing an insurance claim. DISGUSTING feces, urine, and that black greasy slime they leave behind all over my stored items. Get your stuff out if you've already got a space. If you're looking for a unit, go elsewhere!

If you want your personal items to be safe, DO NOT RENT A UNIT AT THIS FACILITY!!!…read moreThere have been at least 5 burglaries since October 2024, you can verify this at https://communitycrimemap.com/ The advertised individual unit alarms do not appear to be functional (they are supposed to sound if someone accesses your unit and you are not keyed onto the premises...). Furthermore, there are NO cameras in the halls of the non-climate controlled area, making it extremely easy for thieves to conceal their actions. In the case of the burglary to my unit, Management and Police have been unhelpful so far. Avoid all of the time and money spent getting your stuff back and rent elsewhere, at least at a place with cameras inside the facility.

Upon moving out of my unit, I was informed they "do not prorate the bill on the way out, just on…read morethe way in." So in other words, they are charging for a period of 23 days of this month without providing any services. That is theft and it's disgusting. It's my money for 23 days in exchange for nothing. It's also a conscious, calculated business choice. Their calculation can factor in 1-star reviews, then. I urge all Trojan storage users to give 1-star reviews for this this reason. The employee that informed me of this theft asked "is that ok?" lol. No, it's very not ok. But of course, her hands are tied and she can't do anything about it, because it's an on-purpose, calculated, anti-consumer policy. A remedy would be as follows: 1) refund the money stolen from me for these 23 days, 2) change the policy for all Trojan Storage users so that you no longer charge for services that aren't even rendered (in other words, you need to pro-rate on the way out), and 3) issue a public apology for this embarrassingly grotesque, greedy behavior.

I moved out weeks ago I asked if I can just pick up the check…read moreStaff stated they have to send it in the mail after weeks I emailed asking about the check I was just told the accountant is out of town. I see very poor office procedures I will be filing a complaint to the county

Great storage place, affordable and the staff are helpful, and professional! Can't say enough good…read morethings about this business

Toni was so welcoming and knew the self storage business well. She was a pleasure to work with.read more

Seems like the the thievery problem has been eliminated for the moment. Haven't seen ANYTHING…read moreshady-ish around for a bunch of months. Office workers are a great group of people's! My only niggle now is about the BRAND new manager (less than a month old!) who seems a little to "nosey/controlling" for my tastes - but he maybe in that, "I'm new so I want to impress by REALLY being SUPER anal about all the rules" mode so I'll give him bit to settle in and be a little more compassionate...Value wise? Dang my contract was renewed just about a year ago and I've already had TWO rent increases! Dang it!