I will start by saying that my unit is not great, especially for what they're charging me monthly. I called to discuss how high they raised the monthly fee, and the person that I spoke with said that there was nothing she could do but if I wanted to, I could pack up my storage and move my things to another storage facility. I didn't raise my voice, I was just shocked considering how long I have been paying public storage and on time every month. I've had my storage since 3/2022, it's 6/16/2025. Enrolled in auto pay. Seeing all of yhe specials at other facilities I'm guessing I'm going to have to bite the bullet and move my things. read more

My dad stopped by yesterday to measure something. He forgot his measuring tape and stopped into the front office to ask if he could kindly borrow one. Apparently, the lady behind the desk, working on June 18, 2024, who was blonde, was bluntly rude. She said they had a shovel and something else but not a measuring tape. When he came home and told me, I was so upset that someone would talk to my dad in that manner. We have not one, but two units. Previously, we had three. We pay close to $1,000 a month, and that is how you talk and treat customers!? I advised him we should move to another facility because that is absurd. A formal apology from the blonde team member would be appreciated. read more

I wouldn't recommend this storage facility to no one! I had a storage unit for two months and all my item was damaged due to mice droppings and pee. The mice got in my unit and destroyed everything from my furniture, washer and dryer, on down to my kids clothes! The property manager Mary is so rude and disrespectful. She came to me yelling and screaming telling me what I can't do not knowing I was told I could discard my things because they were damaged due to the mice infection! The insurance claim is so deceiving, you're told you have coverage up to $5000, but for vermin it's only $250! All the damage I have is well over $250! This is so not acceptable! I'm so disappointed in Public Storage and the lack of care and respect they have for people things. read more

I highly recommend this location, Mary the property manager goes above and beyond to make sure her renters are taken care of, I had an issue with pricing and she took care of it, an issue with closing out my storage on the day I was suppose to move out and Mary did everything she could to help. Property is well lit and safe at all times, access is very easy to operate on the app. If I ever need storage again this is where I will go. read more

Mary was very awesome, helpful, reliable, quick to respond to any needs or questions that we had! Units were clean and ready to go! Gate system here is the most wonderful and enjoyable feature of this storage business, because if you download the public storage app, then it will open the gates with just one click without putting the code in every time you come in or get out of the storage area. read more

I had questions about changing my billing info, and Johnnie was very helpful in giving me the proper steps to take to ensure everything goes smoothly. read more

1) Snow is not removed 2) Mouse or Rat droppings in Unit 3) Service lady is not friendly nor helpful read more

I dunno. First they kept repeatedly calling me about "important info" re my unit. Then I went to check it out and it was pretty beat. Holes in the ceiling with insulation hanging down and water spots on the concrete floor, and hard to access (no garage door). Also they tell you not to put anything expensive in there, but make you pay insurance...for what--a non-expensive couch or cheesy dresser? After I connected with them about the first issue (they wanted me to put the lock on the empty unit), they kept calling about more "important issues" re my unit. I never called them back after that. I chose not to put anything in there and I'm closing the account. Too much money and hassle for a rundown storage unit. $75/month for a 10x10 that you wouldn't want to put anything nice into for fear of it being ruined. Not sure why anybody would rent one of these after seeing it. read more

I came here to rent a 5×10 unit and Maria helped me. She was extremely nice, very informative, and so professional. A couple days later my husband and I realized that I didn't get a large enough unit (yes, I did go through the check list with Maria but I had forgotten about a bunch of stuff). We came in and Maria was so nice and transferred us to a larger unit without any problems! Every question I had was answered thoroughly. I highly recommend this place! Go talk to Maria she will take good care of you!! read more

I went in a few days ago to rent a unit. I had a reservation so it was pretty pain free. Maria was a joy to work with. She made everything smooth and easy! Every question I had, she had an answer. I would recommend renting from Maria to anybody! read more

Great service, Maria helped us with what we needed and guide us thru everything, great location, highly recommended.

Always have a pleasant experience with this location. I always get the assistance I need. Property is well maintained. Maria is always so courteous and helpful :) read more

Carol was soooo great! She's upbeat, and very informative, and answered all my questions! Thanks Carol for making my moving transition an easy one! read more

I have been going to this location for off.and on 6 years DO NOT GO HERE SAVE YOURSELF THIS PLACE SUCKS i have gotten flat tires from nails broken glass laying everywhere people garbage laying all over site new thing is security gate just stays open to let anyone in what a joke nice security this place is not a safe place to store.anything. new thing that happened too me lady laura from public storage calls me yesturday to tell me oooo hey they cut your lock off and did some work in your unkt which blew my mind because i have a 65000 shelby 2014 gt500 in their why wouldnt i receive a notice lady tells me ooo we had to cut alot lf locks it doesnt matter if you have a car in their WTF i would of moved my car if i knew maintence had to be done no they decide to remove pipes while my car is in garage i go there today and talk too site manager she says ooo you received a notice which i never got and i saw.anotice for someone else says they are coming 4 14 14 yesturday ws 5 13 14 WTF again is this place run by 6 year olds . Then maria says oo we posted.notice on door thats a permit from 5 2014 to 5 2015. Not saying when they are coming if i knew i would of.moved my car . They shouldnt be able to just cut your lock without you their read more

Ashley is really good at her job. She is positive and really nice while working with people .. I felt very comfortable while I was there... She showed us our units, and explained everything to us. Very helpful and answered all our questions. Great experience Thanks for your help Ashley read more

Magnificent Maria in the office is Marvelous to work with. She is Incredibly Helpful & Friendly. I have been using Carol Stream Public Storage for 10 Years. What? I have started clearing out my unit, and Maria was very helpful in regards to the dumpster that I had brought in to be filled. Public Storage did cut & replaced my locks when the fire department regulations had to be updated. If my unit needs to be opened for any reason by Public Storage, I expect to be informed before this access occurs rather than after the fact. read more

Have had a good experience with this location. Staff, primarily Maria, have been prompt, courteous and helpful. Storage unit is clean and in good repair. read more

Someone recommended me, Public storage. I went to this town to see one of the units, a girl named Maria attended me, she was very helpful, very friendly, she told me about the specials, very good service, clean units and a very good size. read more

We just recently moved from another storage place and Maria was FANTASTIC in helping us find the perfect unit. She went out of her way to make sure we thought of everything and even hooked us up for 24 hour access (just in case we needed to work late or start early). We are so happy to be at the new place and have such a great customer support person with Maria! read more