Public Storage

3.5 (19 reviews)

Self Storage

Closed • 6:00 am - 9:00 pm

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Public Storage - Self Storage Near Me - Carol Stream, Illinois

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Kimberley J.

1 year ago

I will start by saying that my unit is not great, especially for what they're charging me monthly. I called to discuss how high they raised the monthly fee, and the person that I spoke with said that there was nothing she could do but if I wanted to, I could pack up my storage and move my things to another storage facility. I didn't raise my voice, I was just shocked considering how long I have been paying public storage and on time every month. I've had my storage since 3/2022, it's 6/16/2025. Enrolled in auto pay. Seeing all of yhe specials at other facilities I'm guessing I'm going to have to bite the bullet and move my things. read more

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Katie K.

Elite 22

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133

2 years ago

My dad stopped by yesterday to measure something. He forgot his measuring tape and stopped into the front office to ask if he could kindly borrow one. Apparently, the lady behind the desk, working on June 18, 2024, who was blonde, was bluntly rude. She said they had a shovel and something else but not a measuring tape. When he came home and told me, I was so upset that someone would talk to my dad in that manner. We have not one, but two units. Previously, we had three. We pay close to $1,000 a month, and that is how you talk and treat customers!? I advised him we should move to another facility because that is absurd. A formal apology from the blonde team member would be appreciated. read more

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Keturah S.

3 years ago

I wouldn't recommend this storage facility to no one! I had a storage unit for two months and all my item was damaged due to mice droppings and pee. The mice got in my unit and destroyed everything from my furniture, washer and dryer, on down to my kids clothes! The property manager Mary is so rude and disrespectful. She came to me yelling and screaming telling me what I can't do not knowing I was told I could discard my things because they were damaged due to the mice infection! The insurance claim is so deceiving, you're told you have coverage up to $5000, but for vermin it's only $250! All the damage I have is well over $250! This is so not acceptable! I'm so disappointed in Public Storage and the lack of care and respect they have for people things. read more

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Brianna C.

4 years ago

I highly recommend this location, Mary the property manager goes above and beyond to make sure her renters are taken care of, I had an issue with pricing and she took care of it, an issue with closing out my storage on the day I was suppose to move out and Mary did everything she could to help. Property is well lit and safe at all times, access is very easy to operate on the app. If I ever need storage again this is where I will go. read more

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Iana M.

5 years ago

Mary was very awesome, helpful, reliable, quick to respond to any needs or questions that we had! Units were clean and ready to go! Gate system here is the most wonderful and enjoyable feature of this storage business, because if you download the public storage app, then it will open the gates with just one click without putting the code in every time you come in or get out of the storage area. read more

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Arline F.

4 years ago

I had questions about changing my billing info, and Johnnie was very helpful in giving me the proper steps to take to ensure everything goes smoothly. read more

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Tom S.

9 years ago

1) Snow is not removed 2) Mouse or Rat droppings in Unit 3) Service lady is not friendly nor helpful read more

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F S.

5 years ago

I dunno. First they kept repeatedly calling me about "important info" re my unit. Then I went to check it out and it was pretty beat. Holes in the ceiling with insulation hanging down and water spots on the concrete floor, and hard to access (no garage door). Also they tell you not to put anything expensive in there, but make you pay insurance...for what--a non-expensive couch or cheesy dresser? After I connected with them about the first issue (they wanted me to put the lock on the empty unit), they kept calling about more "important issues" re my unit. I never called them back after that. I chose not to put anything in there and I'm closing the account. Too much money and hassle for a rundown storage unit. $75/month for a 10x10 that you wouldn't want to put anything nice into for fear of it being ruined. Not sure why anybody would rent one of these after seeing it. read more

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Mary K.

11 years ago

I came here to rent a 5×10 unit and Maria helped me. She was extremely nice, very informative, and so professional. A couple days later my husband and I realized that I didn't get a large enough unit (yes, I did go through the check list with Maria but I had forgotten about a bunch of stuff). We came in and Maria was so nice and transferred us to a larger unit without any problems! Every question I had was answered thoroughly. I highly recommend this place! Go talk to Maria she will take good care of you!! read more

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Liz C.

10 years ago

I went in a few days ago to rent a unit. I had a reservation so it was pretty pain free. Maria was a joy to work with. She made everything smooth and easy! Every question I had, she had an answer. I would recommend renting from Maria to anybody! read more

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Danya M.

10 years ago

Great service, Maria helped us with what we needed and guide us thru everything, great location, highly recommended.

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Georgeann B.

12 years ago

Always have a pleasant experience with this location. I always get the assistance I need. Property is well maintained. Maria is always so courteous and helpful :) read more

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Ellen H.

254

12 years ago

Carol was soooo great! She's upbeat, and very informative, and answered all my questions! Thanks Carol for making my moving transition an easy one! read more

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David B.

12 years ago

I have been going to this location for off.and on 6 years DO NOT GO HERE SAVE YOURSELF THIS PLACE SUCKS i have gotten flat tires from nails broken glass laying everywhere people garbage laying all over site new thing is security gate just stays open to let anyone in what a joke nice security this place is not a safe place to store.anything. new thing that happened too me lady laura from public storage calls me yesturday to tell me oooo hey they cut your lock off and did some work in your unkt which blew my mind because i have a 65000 shelby 2014 gt500 in their why wouldnt i receive a notice lady tells me ooo we had to cut alot lf locks it doesnt matter if you have a car in their WTF i would of moved my car if i knew maintence had to be done no they decide to remove pipes while my car is in garage i go there today and talk too site manager she says ooo you received a notice which i never got and i saw.anotice for someone else says they are coming 4 14 14 yesturday ws 5 13 14 WTF again is this place run by 6 year olds . Then maria says oo we posted.notice on door thats a permit from 5 2014 to 5 2015. Not saying when they are coming if i knew i would of.moved my car . They shouldnt be able to just cut your lock without you their read more

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Marko M.

11 years ago

Ashley is really good at her job. She is positive and really nice while working with people .. I felt very comfortable while I was there... She showed us our units, and explained everything to us. Very helpful and answered all our questions. Great experience Thanks for your help Ashley read more

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Michele P.

12 years ago

Magnificent Maria in the office is Marvelous to work with. She is Incredibly Helpful & Friendly. I have been using Carol Stream Public Storage for 10 Years. What? I have started clearing out my unit, and Maria was very helpful in regards to the dumpster that I had brought in to be filled. Public Storage did cut & replaced my locks when the fire department regulations had to be updated. If my unit needs to be opened for any reason by Public Storage, I expect to be informed before this access occurs rather than after the fact. read more

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Born2Drive F.

12 years ago

Have had a good experience with this location. Staff, primarily Maria, have been prompt, courteous and helpful. Storage unit is clean and in good repair. read more

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Olivia K.

11 years ago

Someone recommended me, Public storage. I went to this town to see one of the units, a girl named Maria attended me, she was very helpful, very friendly, she told me about the specials, very good service, clean units and a very good size. read more

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Terri N.

10 years ago

We just recently moved from another storage place and Maria was FANTASTIC in helping us find the perfect unit. She went out of her way to make sure we thought of everything and even hooked us up for 24 hour access (just in case we needed to work late or start early). We are so happy to be at the new place and have such a great customer support person with Maria! read more

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More info about Public Storage

499 Phillips Ct
Carol Stream, IL 60188
Directions
(866) 677-5147
Call Now
Visit Website
https://www.publicstorage.com

Payment methods

Does Public Storage take credit cards?

Yes, Public Storage takes credit cards.

From the Business

Specialties

Public Storage rents spaces large and small, from closet-sized units to ones that can hold the contents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient. A Great Deal: $1 first month's rent* No credit card required for reservations; no obligation Rent month-to-month Clean and trusted: Convenient Access to your units Well-lit, fenced properties Computer controlled gated access You keep the only key to your unit Extra perks: Climate controlled units available Managers live on site at many addresses Packing Materials and locks available for your convenience Personal, business or vehicle storage Pay and manage your account online or on your smart phone Call now or visit our website to find a location, check rates, reserve! * Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.

History

Established in 1972.

The first Public Storage building opened in El Cajon California, but the new business was only supposed to be temporary. Two partners pioneered the concept as a way to use their real estate investment while they waited for the Southern California community to take off and value of their land to grow. They kept building, and people continued to fill their units. Eventually the pair realized that self-storage was here to stay, and they never looked back. Today, there are thousands of neighborhood Public Storage locations to choose from, many right around the corner from you.

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Review Highlights - Public Storage

“We just recently moved from another storage place and Maria was FANTASTIC in helping us find the perfect unit.”

Mentioned in 9 reviews

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Public Storage

2.6

(25 reviews)

Customer service is VERY important and probably the sole reason I even came to write this review…read moreand give it four stars. Ashley, the rep that was working when I came to pick up the keys for my unit was super busy, it being the last weekend of the month but she managed to remain professional and get me all set up as quickly as possible. She remained calm although the amount of people in and out was even overwhelming to me.. she also remained upbeat and I appreciate her energy, especially on a moving day in the summer which can have you irritable and drained. Thanks, Ashley! :)

My son and I had rented a unit at this location for over 2 years and never missed a payment. When…read morewe vacated the unit at the end of the year and he tried to notify them on dec 31st and again on Jan 1st that the unit was empty no one was onsite. He went back on the 2nd did the inspection and was told there should be no problem he shouldn't be billed for January this year. He found out later they not only billed for Jan but they turned it over to collection. When he went back in to see why, they told him because he used his pin on the 1st that is why they charged for the entire month. He paid it reluctantly. If anything they should have charged for one day not 31!! I would not recommend their storage facility.

U-Stor-It Carol Stream

3.3

(23 reviews)

We are extremely disappointed with U-Stor-It's communication practices. When we fell behind on…read morepayments, they failed to communicate consistently or clearly about how serious the situation had become. In the past, when something truly urgent came up, they would call or at least send multiple forms of communication -- phone calls, emails, and letters -- so we knew to act immediately. This time, they switched to only email without any phone calls or clear indication that an auction was imminent. We had no idea things had escalated so far until it was too late. If you value your belongings, be aware that their communication practices are unreliable when it matters most.

Move in process was super easy. Dave was really helpful at explaining everything and walking us…read morethrough!

Safeguard Self Storage

5.0

(4 reviews)

Had such a great experience today! Tiffany was extremely helpful in getting everything set up and…read moreexplaining things. The facility was spotless. I highly recommend this place to anyone in need of a storage unit near Lombard.

Wonderful staff, impeccably kept, because of the security cameras and other measures I always felt…read moresafe there, even when coming in at off hours.

Safeguard Self Storage

3.6

(5 reviews)

If you are late on payment you are in trouble!!…read more I had a $185/mo locker for several months and was late on November due to a shortage in my work schedule. I was inundated with texts and emails and ultimately had a $505.00 total due with $185/mo locker!! Beware!! Fat cat that ownes this place is a blood sucker that will jack your payment so high that you wont pay and they will slap a lein on you and they will take your possessions!

Although the facilities are nice, beware of large yearly increases in rent. Also beware when you…read moregive the required 10 day written notice to move out, they will only prorate if you're out by the 5th (and they don't share that information with you either). There's no on site garbage either. And when I complained about the large price increase for no reason, the did come down a very little bit, until I told them I was moving my stuff out then my price was increased for the last month. I'd never go back there again for my storage needs.

Extra Space Storage

3.7

(22 reviews)

this has changed names to mall storage and literally you can smell the lack of maintenance that has…read morebeen goin on since the takeover. the smell of rodents is overwhelming once you walk in the doors to the storage area now, whereas before didn't have the issue. look at other mall storage locations and see their poor reviews. this place was clean before. i had a 2 year agreement and no problems before the takeover. run away. extra space has uniys 1 mile east for half the cost.

WHAT A SCAM! I bought into the $174/month offer for four months with "a possible small increase…read moreafter that." BUYER BEWARE! The increase was almost $100 a month more!! Bait and Switch!

Public Storage

3.7

(3 reviews)

I found myself needing storage for the first time in my life. In the middle of selling the house…read morejust need to get rid of some things that I don't want to place in the garage, so I drive by this public storage place everyday decided to give it a try. The people who help me, Josh and Janet we're really kind and helpful , answered all of my questions made it very easy and the price was more than fair to say the least. No pressure so overall it just a great experience it's nice to have this extra room to place things temporarily. I'd say give them a try If you have things that you just need to get rid of temporarily or declutter for whatever reason it's a nice safe place, Tons of cameras and extra security. Friendly people, easy to sign up I have nothing but good things to say about this place. Thanks Josh&Janet!

Stay Away from this self storage! I rarely post reviews but want to share my negative experience. I…read morehave been a customer of this storage place for about 7 years, so a long time. Since I first got my unit my rent has increased 300%!!!!! My last increase was a whopping $60 a month!!! Not only that, but the same exact storage unit at the same exact location is advertised for $60 less than my increased rate. SO, they just gouge their longstanding customers because they know they can! A brand NEW customer off the street will pay $60 less than me for the SAME UNIT. I have tried to contact them to try to get them to work with me but it's basically impossible to talk to anyone!!! I advise trying any other storage place other than Public Storage. There is a very good place just down the street on Army Trail Rd. I moved and don't have a car or I would have already moved my stuff out. TERRIBLE CUSTOMER CARE - NON-existent. They only want more money, forget about customer service. YIKES!

SmartStop Self Storage

2.8

(6 reviews)

RUN AWAY-- DISHONEST…read more had tools stored here, close to work. originally was quoted $79 plus taxes, for 10x16. 4 months later, got billed for $218 PER MONTH.. after 22 phone calls and a random manager apparently calling me back, it was "lowered" to $140.. still almost double the original price.. also, was told I WAS REQUIRED to use their style lock on my storage unit, as per company rules. so I bought the $22 lock.. Of the 26 units in my row, only 9 of them got scammed to buy the lock, as the rest of the units all had different styles and lock. DO NOT USE THIS COMPANY.. THE PUBLIC STORAGE 1 BLOCK AWAY IS MUCH BETTER, and better pricing.

Excellent service. Very clean. Mr Manfre was a big help during my move and storage needs.read more

The Lock Up Self Storage

4.3

(20 reviews)

My go-to storage was always Public Storage ... I live in Glen Ellyn and googled storage places near…read moreme. Lock Up Self Storage popped up so I decided to view their website for prices ... I found the perfect sized unit at a great price, the unit was very clean, carpeted and climate controlled! And to top it off the renting of the truck for 3 1/2 hours on my moving day came with the rental. I though it was too good to be true but I called them anyway and all of it was true so they definitely won me over from Public Storage. Best Decision Ever!!

The computer system was down on the day I tried to pay rent, so they couldn't take payment. They…read moresend emails "Call our office" and dont reply when you email respond What Do You Want Worst customer service ever.

Moovers Chicago

4.8

(459 reviews)

Great customer service in both the front office and the movers. courteous, reliable, excellent…read morecommunications, no surprises. very professional. the movers were efficient and worked very hard. The price was fair.

All the movers from this company that helped us were consummate professionals -- they were on time,…read morekept to the agreed-upon schedule, and moved all of our stuff with care (nothing damaged). I loved that our stuff was loaded in its own moving truck. I have to especially thank Jose Rosales and Maria, who delivered our furniture and our many boxes up 4 flights of stairs and were very polite and professional the whole time. Thank you so much!

Move4U

4.8

(304 reviews)

The movers I originally set up, fell thru. I called Move4U on a Friday and was able to schedule…read moremovers the following Wednesday. Roman + 3 did an amazing job. The job was much bigger than I originally thought. Their attitude was outstanding. Each time I asked the to do something was met with "sure, no problem". I can't say enough nice things about this company. This photo was taken after 9 hrs of hard work.

Adil and his team of movers were superb and incredible. They have surpassed all of my expectations…read morewhen it comes to hiring movers. They were timely and showed up exactly when they were supposed to, were very communicative throughout the whole process, and were incredibly fast and super efficient!. When I first talked to them for a quote, they made it very easy as they walk you through the whole moving process. The person giving the quote makes you go room by room and list all the furniture that you are planning on moving to your new place. They then explain what's included in the price and email you a copy for your records. A $50 deposit is required to lock in your date and is credited towards your total at the end. Adil and his team works super fast and waste no time at all. They are very knowledgeable and work great together as a team. They finished our move 2 hours earlier than what was quoted! Amazing! All our furniture and belongings were packed wonderfully in their truck and all made it to our new place in their respective rooms without any issues. I highly recommend using Move4U the next time you need movers. Their pricing is very affordable and hiring them was one of the best decisions I have ever made. My back would never have survived this move and am very grateful for these guys!

Junk King Chicago West Suburbs

4.7

(97 reviews)

Rodgerick and Tevin provided extremely professional, and friendly service! I would definitely…read morerecommend Junk King and if you can get these two fellows to haul away your junk, then you will be lucky to receive courteous service from 2 very hard-working, trustworthy professionals.

Outstanding customer service with same day pick up and removal. This is the best company for the…read morejob!! Great value and return customer here for life. THANK YOU JUNK KING!! You rock!!

Menards

3.2

(37 reviews)

•$$

Needed garage lighting. Two young me helped me to figure out the best fixture to get based on my…read morewants and needs. It worked out perfectly using two LED lights that I can change the bulbs when they go out rather than to toss an entire fixture in the landfill, and that made sense to me. I did research the lumens I would need for good light....too many lumens can look very blue, so I downgraded about 25% for the space. It was perfect. They were also patient as it took a bit for me to decide.

DO NOT BUY APPLIANCES HERE!!! They sell faulty products and they tell you to go scratch when they…read morebreak. Every appliance, flooring, doors, windows all break. Carlos is a smug jerk and should not be in management.

S & B Dumpsters

5.0

(2 reviews)

We ordered a 20 yard dumpster. Nice dumpster with a side that swung open so you could walk in and…read morestack stuff. You didn't have to throw it over the side like a regular dumpster. Great communication, friendly workers, and great dumpster! Highly recommend.

Service was 10/10. On time for delivery and pick up. Very competitive pricing. They were able to…read moreget the proper size dumpster I needed. Would 100% recommend to any homeowner or contractor in need of a dumpster rental

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Sam T.

12 years ago

I would like to start out by saying . PS at 499 Philips crt carol stream will get my BUSINESS. All because of the person I spoke with. Maria which I won't forget that name. As ONE of the most and only helpful nice and a great personality with the biggest smile when I walked in. Which was my last stop before going to another company. To speak with someone not rude or in a hurry and actually caring to answer my questions. I visited other PS facilities and was not happy with either information given to me or not being in the mood to help a custoner. Glad I planned 1 more stop around my home/job. Maria made PS look the best by the service and answers provided to a customer. Will be stopping in soon to get a unit. A++ read more

John N.

11 years ago

They are friendly enough when they want something, but when I went there I was in a rush, and in somewhat of a desperate situation. I think they took advantage of that and wound up charging me TWENTY DOLLARS for a five dollar lock and told me that it's mandatory that I buy it because she had already typed it up. I wish I wasn't in such a hurry and my head was on straight because I would have just walked out right then and there. In retrospect, I'm pretty pissed about that. I hope the extra fifteen bucks was good for you, because I'll NEVER go back, and I don't recommend anyone else to go there either. Just find a different place, there's plenty around! read more

Chris K.

11 years ago

Most recently, I hhad another GREAT experience with Public Storage!! And it was with Rudy Sanchez. His expert Customer Care was outstanding. He was kind, courteous and had a fantastic smile on his face the entire time we were there. He helped us out with our bill and did it in a very professional manner. THANK Y9U RUDY! And thank you to Public Storage for hiring the 2 (so far) most helpful employees named Maria and Rudy!!! The establishment was very clean and organized. Our unit is always kept clean on the outside.. Keep up the fantastic work!! Thank you!! read more

Megan B.

11 years ago

Went in to inquire about a large unit, Maria and Carrie and their boss (sorry, didn't get your name), were exceptionally helpful and professional. Carrie even helped occupy my 5 year old so that Maria and I could go over the details. I like the set back location and the pricing was within my budget for what I need. I rented a unit today and feel confident that this was the right location for my belongings. Thanks all! read more

Laura L.

13 years ago

This one should get a negative star. I looked at this one long enough to see the cockroaches in the storage units and the cut locks hanging off the doors from a burglary. I checked with the local police after I left and found out this place has been hit many times and most recently this month! The manager of this store didn't tell me any of this information, of course! I don't recommend this place at all! read more

Nena K.

12 years ago

Absolutely disgusted with this place. My locks were cut without notice. I also found so much damage to my personal belongings. Maria is such a bi@#h, and doesnt care about her customers. As I was leaving I saw them working in another unit, with peoples shit thrown all over the ground. I will be telling everyone to get out of that hole asap! read more

John P.

11 years ago

Very happy so far! The onsite manager, Maria, was very helpful in getting everything set up for me to move in quickly! The facilities themselves are clean and well-maintained, exactly what I was looking for! read more

Mike S.

10 years ago

I deal with Public Storage pretty often for a month or two at a time. I found this location to be clean and well maintained. The manager, Maria , was very helpful and professional. Highly recommended. read more

Rich M.

12 years ago

Maria has been very helpful when there was work to be done on the storage locker everything was handled carefully I have been here for over a year and have had great service read more

Scarlett P.

11 years ago

After some months my belongings were storage I found the space very clean. I want to give thanks specially to Maria who always was very helpful. read more

Silvi M.