Frank Sanchez was great, he speaks the military language and worked with us on getting us a big…read moreenough space.

If you need a quick contract to storage, Jo and Frank can help you to get you moving in and out…read morequickly. Very friendly and reliable. They've answered all my questions and made it easy for me before, during and after storing with them.

Excellent prices!! Staff is super friendly and accommodating…read more I needed a place to store my cargo trailer and found this place which I was very happy I did. Super easy to get in and out of. Registration was quick and easy. I was also able to reserve a spot over the phone without putting a credit card down. Thanks Katie

If I could give NEGATIVE STAR RATING I would. Our flat bed trailer was stolen from there May 2023…read more This is a facility where you have to use a key pad to get in and there is video surveillance. Why did they not want to help when asked? Matter of fact, the Manager, Brichia, was yelling on the phone when we asked for help locating our missing property. She said among a few things that she was told not to say anything. Her, actual statement was "I had this happen before and I spoke up and got in trouble, so I was told not to say anything". That one statement alone makes me think things are stolen from there on the regular. I'm trying to warn everyone. If you value your possessions DO NOT USE THIS PLACE, THEFT, THEFT, THEFT! Your possessions are not safely kept and I'm left to wonder how someone can go in unnoticed with a key code and leave with stolen property. Just trying to help and warn other people. I would never trust a place that doesn't try to help you recover or investigate what was stolen from their lot!!!! Your property IS NOT SAFE at this facility! How is it this keeps happening?? I used a generic email to post this. If the company cares and wants to reach out and actually help us they need to respond to this post and we'll be in touch. And we're reporting this to the police as well. I'll say this... it's not hard to figure out that if you're a business owner you owe your customers a sense of empathy especially when their property is stolen from your facility. But empathy is NOT what we got. We got a very strange aggressive manager who openly admits this happens there! Please take this as a warning to anyone to values their belongings. Find somewhere else that you feel is safe! It's not going to be at this facility, our expensive possession was not safe there!

Do NOT put your valuables at this place! It is unmanned and does not get watched! Had over 15k in…read morethings stolen from my unit by what seems like an inside job at this point. Gate was left open for DAYS and nobody did anything about it even after calling. Now I'm out my savings AND they increased my bill the next month after this happened even though I was told I would receive a discount. There is something VERY shady going on with this place and I would run FAR away before you become the next victim to the gross negligence of Storage Sense!

Pay your bill and you never hear from them.My storage is clean and dry no break ins so far.read more

Just moved here from California, Diana is amazing, she was so helpful and patient with me as my…read moreschedule was all over the place. Thanks sooooo much Diana!!!!

couldn't be happier with my experience at A Better Self Storage in Fountain.The units are always…read moreclean and well-kept, and the property feels very secure with gated access and good lighting. The staff is professional, helpful, and made the whole process easy from start to finish. Pricing is fair, and I really liked how convenient the access hours are. I would definitely recommend this storage facility to anyone looking for a simple, reliable place to store their things!

Today we went to pick up our trailer from this storage for an upcoming trip. We could not get the…read moregate open. When we called, we were told that they would reset the gate and to wait five minutes. After five minutes we tried again and it still would not work. We called again and we're told they would reset it again and to wait five minutes. Again we waited and tried and it would not open. We drove to the office and again we were told they would reset it and to try again. After another failed attempt to open , we called and asked when it would be fixed. We were told that it could work later today, it might be tomorrow or it could be two weeks. When I asked about being reimbursed for the deposits on the campgrounds for our trip, she replied they wouldn't do it. She also said they were at the mercy of 'corporate' to get the gate fixed but refused to give any contact details for corporate. She suggested we keep driving back to see if the gate would work because she would have no way of knowing if it would work or not. We waited for a couple of hours and went back. It still did not work. Luckily there was someone leaving that tripped the interior switch that would open the gate. We retrieved the trailer and terminated the contract. It's just not worth dealing with people who aren't interested in helping their customers. AMENDED Corporate called me to go over what transpired today. They informed me that the gate will be fixed tomorrow. They seemed genuinely interested in what happened and making it right. I hope they do fix that gate and address the issue with site management.

Tenants for 1 & 1/2 years & some months we don't pay till the last minute but we ALWAYS paid. never…read morecaused problems, or issues till now. While the company was seeking new management the temp manager told us that the lock on our unit was to be cut off & In process of doing so, the locking mechanism was broken. No problem, we were past due & understood. Only allows a space for their lock. The property manager Ashley Medina refused to let me put my lock on the unit after making a payment back in June. I paid the entire balance. Ashley refused because a payment was due 7/1/2022 but it was 6/27/2022. When requested to have the lock fixed after every payment there was no resolution. For almost 6 months regardless of how late or current I was I still have not had access to my unit. Finally after making a payment on Friday, Ashley agreed to unlock my unit. She wasn't open on Saturday she said & I had to call the after hours number. Website says 9-12pm on Saturday. Ashley unlocked my unit, without us present, and left it unattended, which is against policy. Our gate code didn't work so she gave us the property management code, seems like a liability? We arrive at our unit and cannot get the door open. My fiancé has to crawl under the door to see and upon opening our unit it had been TRASHED. Not only that but a significant amount of valuable items and irreplaceable sentimental things had been damaged or stolen. Called Ashley back with no answer for hours. She doesn't consider this an emergency. Long story short, Ashley is an absolutely unprofessional, and incompetent manager. She does not check units, she does not walk the property, she does not do any maintenance work as she made it very clear to us she is the ONLY employee. Also not only are your items not safe and secure, nor is your personal information. The records room door is kicked in, with access for anyone to walk right on in and see everyone's account info. Bathrooms are horrendous, never becleaned, Ashley never empties the trash, Ashley does not document when there has been a break in into a unit, or inform tenants of multiple break ins. she does not take pictures as required by the policy, she doesn't honestly do anything. The cameras have such a short life time on them, which doesn't matter anyways because unless and I quote per property manager Ashley Medina "unless you are dead, dying, the building is on fire or you can't get out the gate, it is not an emergency and do not call her" I can promise you I wouldn't call you for any of those things because she would never answer! The biggest issue we have with this problem is not that our things were stolen, BUT there are no signs of a break in, no damage done to the unit structure, so the ONLY thing that could have happened was that my unit was opened with a key. Ashley has confirmed that her lock was never cut off the unit.... And that she is the ONLY employee, So what happened to my things? Why was I never informed that there was a breach in safety at the facility I store my things? Why wasn't there an email sent, a letter mailed? Nothing? Why was I refused access to my unit even if I was paid up even if it was 3 days or 2 weeks? Why was my lock left unfixed for 6 months? Why was I never called to put my lock on my unit, why did she never follow proper policy? So I have not been able to see the condition of my items against my request even in a non delinquent status. When asked for a manager other than Ashley we were told no, that she would speak with her manager first and if she wanted to call she would. We called, told to kick rocks & then Ashley evicted us from our unit with no valid explanation. When we called the management company back again, we were told Ashley accused us of harassing and following her. Ashley also blames a string of break ins on a "Mexican man that was living in his car in the back lot" well I feel super safe now knowing that you weren't even aware someone else was living on site! This was a last minute thing and the only close company available with units we needed to help our kiddos mom out. NEVER again & I fully intend to get answers as Ashley has dropped the ball. the property manager can open any unit, never send out written notice like she's supposed to, she can delete/never take pictures for your file, she doesn't check locks, she honestly doesn't do anything but become irate with customers when she can't answer a question or doesn't like what you have to say & evicts you when she doesn't want to deal with the issue she created. lastly, property manager Ashley also likes to employ her boyfriend whom owns Plant Management Landscape solutions to harass people, & stand in on conversations with tenants. Instead of calling a supervisor to help she calls her boyfriend. Very unprofessional for her & him as well & is poor representation for Plant Management Landscape solutions while he pretends to intimidate situations he has no business with.

Ryan was very helpful, and the process was super easy and simple to get set up. He ensured I had…read morethe correct size and location of storage unit. Highly recommended!

BAIT AND SWITCH!!!!!!!! Make online reservation for $124…read more Show up and they say what you reserved is gone. Then try to charge you $146 Go online again and it's $124 Read the other reviews about them raising the rates. RUN AWAY!!!

The Property Manager Megan, Is very polite, courteous,…read moreprofessional and proficient . I would recommend this facility to anyone. My stay couldn't be better. -Wayne Hasle

Such a great storage great kind people , easy access , super clean definitely recommend!read more

The folks who signed us up were very patient and helpful. The stuff we had to store fit perfectly…read more This was the cheapest place we found.

Been there for a few years now and they always seem good to work with. Sundays could use some more…read moreopen hours at the office. Always happy easy to talk to