Rented a top floor "climate-controlled" space. Went in late July 2018 in the middle of a heat wave, the top floor was at least 80 degrees. Either they're running the AC less to save $$, or the building's system can't handle heat. If protection from heat is your priority, look elsewhere. We're moving. BTW, all you insurance complainers: Got homeowner's/renter's insurance? Then you don't need **AND YOU DON'T HAVE TO HAVE** PS's insurance, not matter how hard they try to cram it down your throat. DON'T let them force it on you. read more

Margaret was awesome. Super friendly and very helpful. Definitely recommend if you need a storage space.

Hassaan help me and was a pleasure and helpful. The units are super nice and clean. 5 stars all the way.

Customer service is caring, attentive, and strictly follows the health guidelines put in place by the county health department. Facility location and configuration gives the feeling of security. Very tidy and well kept. read more

I contacted Public storage on a whim. I needed a place to keep my personal belongings safe during the week of homelessness before my new apartment was ready in July. I called corporate and was connected with Tammy at the Lake Forest branch of PS. She was extremely helpful and assured me that I was in the right place. Not only did I get a killer deal on my one-month-storage need, there were NO hidden fees or strings attached. I paid $1 for the first month of rent... ya, that's right... ONE DOLLAR, along with the security and insurance, which came to about $30 bucks with NO LONG TERM COMMITMENT!!!! Thank you for a pleasant and perfectly priced deal! If anyone in the area has a storage need, I HIGHLY suggest calling this group up! You won't be disappointed. read more

Very satisfied with their business! Employees very quick to respond with phone calls and very patient as this was my first time to rent a storage unit! Thank you guys! read more

I am a fan of this public storage facility. I have used other storage places that were much dirtier with fewer safety features. I like that this place has cameras to see who is coming and going. After having stuff stolen at my previous storage place, I do not take that for granted anymore. One thing I do not like is that when I signed up I was promised a certain rate. I signed up during a special labor day promotional event. The salesman specifically told me that my rate would stay the same indefinitely. I repeated to him that I would have the same rate for as long as I had the storage space and he said yes. Come to find out, that was not the case. My rates have already gone up six months into the deal and they probably will go up again. I feel I was tricked into signing up. If it wasn't for that, I would give them 5 stars. read more

Very clean, well organized, with excellent customer service...I honestly can't think of anything they could improve upon !

Great experience. Jim took the time to make sure the unit I chose online was not too small for my belongings. Surprisingly he also wanted to make sure I was not over estimating my needs. Jim took me to the unit, to make sure it was to my liking, before signing paperwork or collecting any money. He also took the time, to make sure I understood the gate code procedure. I have used a nearby competitors facility in the past. As far as price, hours you can enter and ease of entry, Public Storage has the other guys beat in EVERY respect. Everyone that works here is friendly and professional. A truly exceptional experience. read more

Came in today to find a new storage place and Hassaan was there to help us! He was very kind and patient with us since we wanted to see multiple storage units. This place has climate control! Very clean and better than the other storages my mom and I have used. I do recommend! read more

The units locked up and there was no emergency exit or entrance, plus no one on site. The fire department had to break the door open, because the master key was nowhere to be found, so I could get my uHaul keys and make it back down to Vista. We didn't get home until 2 am when we should've been home by 11 at the latest. Never trust this place, zero security and there's no one to help when you probably will need it the most. The only option you'll have is to call the cops, because you can't even get out of the front gate when they lock up!!! Illegal and frightening. read more

Great service, loyal employees. Sean helped us get into our unit and was there to say goodbye. He was not only well informed of the premises, but incredibly knowledgeable and kind. Payments monthly were made super easy. If i ever need a storage unit in the future i will definitely be coming back . read more

Love the staff at this public storage. Jennifer is the bomb! Great sense of humor and got us in and out with no hiccups! She helped us to save money as well. I feel confident having our belongings at their facility. read more

Started a new rental, Sean and Miguel both worked well together. Miguel was very helpful and professional as he handled my paperwork. Thank you guys! read more

All I have to say is best storage place ever! Jim was exceptional at customer service and made sure all of my needs were met. Would highly recommend anyone that is moving or needs storage for any reason to come here. Thank you Jim for making my moving experience the best it could be under my circumstances, you are truly a wonderful person and exceptional at what you do! read more

I was expecting to write a 5 star review for this place, but unfortunately it's a 3 star for one reason which I will get to. The service was great, the place is clean and organized and facility is in good working order. The problem I have is with their business practices. I have one storage unit and added a second storage unit when the first large one was filled. Unfortunately i got a new customer administration fee tacked on to the second unit even though i am an existing customer. So I asked for the new customer special and was turned down because i was an existing customer??? I wish they would make up their minds. This is more of a corporate problem and their business practices and not the branch itself. Hopefully they will change their policy in the future. I paid additional fees and I'm ok with that. It was just the new customer fee on top of that which didn't sit well with me. read more

Very friendly staff and Sean was excellent. Answered all of my questions. Very professional and extremely knowledgeable. This Public Storage location is very clean and well maintained. If you need a storage unit reach out to Sean and get all of your questions answered. read more

I give this Public Storage high marks! Jim was especially polite, professional and friendly. We found this location when we needed a place to store our brand new RV. I will recommend this facility to any of my family and friend looking for a clean safe place to store their belongings. read more

I recently rented two storage spaces at this location. The place is very organized, clean and well maintained. Very convenient and open space to move around with big trucks. The cost was also very competitive compared to other locations nearby. Manger was friendly and helpful. read more

This is the best Public Storage i've found. Very secure and great rates.

After booking a reservation online, I received a call from Ava. A very pleasant lady, who wanted to coordinate my time with the staff to set up a time to see the storage and complete paper work. She was helpful and courteous. The next day, Sitara greeted me and toured me around the facility to my storage room. She was straightforward, professional and has excellent customer service. This is my first time at public storage, and I am impressed with their service. Highly recommend this business in lake forest. read more

Sean got us set up quickly but covered all the important details! Thanks for a great experience Sean!

Great $1 move-in deal. Called first and received super friendly and helpful service giving me prices and size options. When I went in today to rent, Abdullah was very professional, patient and helpful. This place is clean and spacious, security cameras and open every day of the year. The people who helped me on the phone and in person were knowledgeable and their experience helped me decide which size to go with. Highly recommended. read more

We have been using this location for our businesses storing some packaging material. Abdullah really goes the extra mile for customers. I had left some pallets out and he helped me move them. Always accommodating and helpful! read more

First time renting storage unit, was help by Jordan nice and easy process in and out less than 30 min.

Ava & Jennifer were very helpful they made sure everything was to my liking. They were friendly and very helpful. The process had a few steps they made it seem simple and answered all my questions. I'm so glad they were there to help me with my storage needs! Thanks for the great service!!! read more

Needed storage since moving back to California and Sean was awesome! He is very informative and kind. Never been disappointed with the service public storage employees offer. Ask for Sean! read more

Jennifer and Clay were great! They answered all questions and were very friendly and even joked along with us through the process of renting a unit. Be sure to check out online prices. It saved us about $18/mo by reserving online and then going down to finish the rental paperwork. Facility was very clean and well kept. read more

Easy access and friendly staff. Two years here and never once had a problem with the facilities or staff.

Just rented a unit at this location. Jim helped me out. Got a great deal on their Memorial Day sale. Place looks very safe and clean. Several bathrooms available which is very convenient. Would recommend. read more

Great experience! Moved in with my girlfriend and not enough room for both of our stuff. Jon did a great job of explaining the contract, timelines and tour of the facility. We left with no unanswered questions and we feel that our belongings will be safe. read more

This place is amazing ! A and Cathy where both working when I arrived and they made this super easy and hassle free . I've never rented a storage before and they made me feel reassured about picking the correct unit . They were awesome! I would rent from here again. read more

This facility is very clean and secure. Abdullah was very helpful, patient and knowledgeable in the storage units. The rest of the staff is also very friendly and willing to go out of thier way to help. read more

Rented a storage unit last week from this location, Cathy was the associate who helped me. It was my first time ever renting a storage unit, she was very nice and helpful, answered all of my questions, made sure the unit was to my liking. The paperwork process and viewing the unit only took about 20 minutes, pretty quick. Would definitely recommend this location and company. read more

Top notch facility. Very competent staff! Highly recommend this site for storage needs.

Clay did a great job. No hassles honored the online price and help select the right size unit.

Was very impressed with the way we were able to rent a space. My wife called, gave them our info, I was not at home but received a text message with our confirmation number, and when I arrived they greeted me by name. I was shown the space we had reserved and went back to the office and completed the applications. Staff was very pleasant and the facility was in exceptional condition. read more

Abdullah was extremely helpful and professional. Great customer service. First Class, clean facility. Competitive pricing.

The overall experience provided by Jennifer was excellent in all areas. Clean property, clean units, friendly staff, availability, quick intro and to the point. Also, super easy and convenient online bill pay. read more

Went to rent a storage unit yesterday and it was such a quick and painless process. Daniel was very professional and had great customer service. I will definitely be referring my friends and family to this Public Storage! read more