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    Public Storage

    4.2 (65 reviews)
    Closed 6:00 am - 5:00 pm

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    Sheet rock barely attached.
    Jack P.

    Rented a unit just to find out the inside is constructed with flimsy sheet rock. This is not usually a problem for me as long as the flimsy sheet rock is adjacent to other units but one wall on mine is along an outside wall. It turns out that that very same sheet rock along the outside wall is barley attached and there's a big hole on the top. Kind of silly to have this big roll up steel door when three feet around the corner is some flimsy sheet rock you can pretty much pry off with your hands. All this for $500 advertised as $200 before they hit you up with admin fees and mandatory insurance.

    This is what you are given when you come here. Don't waste your money
    Iliana R.

    Warning DO NOT COME HERE. The customer service is horrible. We rented a unit a few days ago and when we saw the unit, it was in horrible condition. We asked for our money back (which was close to$300!!) We were told that nothing could be done. After filing a complaint to a manager and then to corporate only $6 was refunded because they were charging rent for a month else werent even in yet?! Please don't waste your time or money coming here. We went to a different storage location and they were very understanding of our situation. Even their Former employees said that there are no cameras and the place gets broken into on a regular.

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    9 years ago

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    11 years ago

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    10 years ago

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    11 years ago

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    10 years ago

    Today I got my first storage unit and Edgar was awesome and very helpful!!!! He explained everything very clearly!!!

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    10 years ago

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    10 years ago

    This is a awesome place. Edgar is a really helpful guy, and he is the best! This is s great place to store things!

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    10 years ago

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    11 years ago

    Received excellent service from Edgar. He is quick, competent and has excellent people skills. Thanks again Edgar!!

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    12 years ago

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    12 years ago

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    11 years ago

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    11 years ago

    Edgar is the man! Awesome customer service! Keep up the great work and stay awesome!!!

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    10 years ago

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    9 years ago

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    10 years ago

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    9 years ago

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    9 years ago

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    9 years ago

    Thanks so much to Juliana for helping me on 9/3/17. She was efficient, professional and friendly!

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    9 years ago

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    9 years ago

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    10 years ago

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    12 years ago

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    10 years ago

    Edgar was so much help! His customer serves was on point. Thank you so much !

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    Page 2 of 2

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    Review Highlights - Public Storage

    I was helped by Edgar who was friendly, professional and made sure I got the best unit to fit my storage needs.

    Mentioned in 30 reviews

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    STORBOX Self Storage

    STORBOX Self Storage

    4.6
    (287 reviews)

    They had great, very responsive customer service. I was able to not only get a lower rate than…read moreother storage facilities, but Storbox was also climate controlled, had the longest opening hours, and most secure facilities. They were also much cleaner than most of the other facilities I had checked out. Jay was also very patient and helpful when showing me all the different storage options they had available.

    So I was in a bit of a jam and rush as I did not anticipate being in need of storing my belongings…read moresomewhere any time soon. That was until my brother up and moved out of the unit I had subleased to him without notice. I had minimal time to remove the few large items and boxes of mine he left behind. Fortunately, i received a response from the kind people at Storbox the only day I had left before the land lady was going to have everything junked. I feel terrible for forgetting her name but the very courteous, professional woman at Storbox that greeted me was a real life saver. It was late in the day, they were open for 1 more hour and she was able to go over contract details, storage unit sizes/prices and standard grounds procedures/protocols so efficiently that I was still able to return to my new unit within operating hours and achieve my goal of having all my items safely and securely relocated by the days end. There are multiple storage location options in Pasadena but Storbox was the one to come through in my time of need and I can confidently recommend this location without a doubt.

    Extra Space Storage

    Extra Space Storage

    4.5
    (23 reviews)

    needed to store a few things, was easy to join, .. place…read moreis well secured... you'll need to enter your code 3-4 times before actually going to your floor space that's a plus... Extra space storage is super clean..

    Choose This Company over Public Storage!!! Extra Space Storage and particulary this Monrovia…read morelocation is an EXCELLENT company. I am just a regular client that enjoyed over a year using this facility and I moved to Pasadena, and have had a HORRIBLE experience with Public Storage. They have horrible reviews online for a reason!!! I wish I had just made the trip back and forth to Monrovia. A Public Storage, the rates are ridiculous and go up throughout your stay without notice. There are 2 locations in Pasadena, and although the Arroyo Parkway location has nice employees, the other Pasadena location has a horrible and rude female manager. She calls if you get behind on payments and she is beyond Smug and rude! SO HORRIBLE, that I have called the Corporate office and told them what an awful representative she is for their company. They don't care! Even worse, their prices have gone up twice in two years and are outrageous. I wish I had paid attention to the reviews before going there. They can manipulate them anyway! Again, Fernando is wonderful there, and the managers have been nice, but the price just keeps going up every few months. And when you make a payment online, they are not including the total amount and cause you to immediately get charged literally hundreds of dollars more with additional fees. This NEVER HAPPENED at Extra Space Storage! Save yourself the nightmare of P.Storage and use this company!

    Public Storage - selfstorage - Updated June 2026

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