Horrible company with Horrible service. Grossly overpriced units. Unfairly charged for a full month, when space was cleared and vacated overnight, i.e. 12 midnight + a few minutes into a "new" month. Took forever to get to speak with a real human being... Automated system is ineffectual and clunky. Truly horrible company and services... read more

Super friendly staff and quality service!!! Perfect space for what our growing family needs right now and not being locked into a contract is the icing on the cake! Glad we chose public storage to trust our belongings are safe! read more

Annie was great to work with and knew what she was doing when we did the paperwork. Nice experience renting a storage unit.

Great customer service. Easy access to the storage unit. Storage was cleaned and ready that same day.

These Guys have the nerve to say that your space has been confirmed and try to send you to their other locations. SUCH A WASTE OF TIME. Very BAD Customer Service. read more

This place is terrible- only 1 gate works and has been like that for at least 3 months. Very difficult when you have a large moving truck and have to turn around in such a narrow area! For what they are charging one would think the upkeep would be a lot better! read more

Arbitrary price increases on rental units. I started with a promo rate of $139 monthly, regular rate kicked-in at $163. Today I receive notice that my rate is increasing to $185. Completely arbitrary, no explanation. I'll be relocating to another storage provider. read more

Let me start by saying this review would be 5 stars if I was rating employee customer service only - but I am rating rates as well. Annie gets the 5 stars, she went the extra mile to correct an issue, she is what an exceptional employee is!!! Annie you were amazing, so much thanks to you!! Now for the 2 star rating it all comes down to money, they raise rates like crazy, start low and hit you with more and more crazy amounts. In a little over a year I've seen an $80+ increase which to me is unrealistic, so it's time to move on. So you'll get super fantastic in person customer service but will get popped with rate increase over and over - who wants or needs that in this economy - no one!!! read more

Chris, the property manager was very professional, efficient, pleasant, and capable. He helped us choose the proper locker and had us all signed in very quickly. The storage unit was clean and easily accessible. My only problem is with Public Storage's business practice of not pro-rating other than the first month. They require payment on the first of each month. Most people moving into an apartment move on the first of the month. Yet a person vacating a locker on the first has to pay for the entire month! This is outrageous and unfair! Why should a person have to pay for a service not used, especially since Public Storage can get another full month of fees by renting it again, thereby getting double rent on the unit? This will cause me to look for another company the next time I need a storage facility. read more

This storage facility is ok. One of the two gates are broken often, moving carts are locked in office and not available if office is not open which is 30% of the time, NO pro-rate on vacating, so better plan on vacating very close to end of month to get money's worth, and like many facilities, price increase a lot from introductory pricing read more

I am fairly unhappy with the service with the fact being that I have requested numerous times that the lighting needs to be replaced next to my unit. It makes it difficult to locate items in my unit since there is no lighting to see, since the fixture is burnt out! Very poor maintenance. read more

The only good thing at this facility is Chris (manager). This place is dirty, gates are broken frequently. If you rent on the tope (3rd) fl expect water in your unit from time to time! Yeap! I've had it numerous times! And my last straw was the district manager that was visiting this location told me that I need to leave the premises right away as dogs are not allowed there! Never has it been a problem at any storage, including this one! I explained to him that she is also an ESA and allowed to accompany me even not he plane and restaurants! He was very rude to me and kept telling me I need to leave immediately. read more

Literally every time I have been there has never been a cart available. They moved it or them (I don't know because I have never seen how many they have here) to their office but it's never open. Sitting here at 6:45 pm on a Friday and they're not open. So makes no sense keeping them in the office and is super unhelpful. Can't wait to move my stuff out but will take a while because I won't have a cart read more

I'm giving this a two only because Chris the facility manager is a great guy. I rented the unit last August and the price just doubled this month. I removed everything and moved to another storage place a few miles down the road for way less money. District manager is terrible. Will not return calls. Basically useless. Gates are always broken and it takes him months to fix. Stay away from this particular Public Storage. I don't know about the rest but if it's the same District Manager it would probably be the same. read more

I purchased a storage unit from Akira two days ago and I have been here every day since. She has been very attentive, extremely friendly and helpful. Today I met Dacia and she is also very friendly. The facility is very clean an well maintained. This is my second time using this facility and continue to have had a good experience at this location so far! read more

Chris helped us to secure a storage unit this past weekend. He was very knowledgable, polite and did a great job helping us find just what we needed. The property has gated security which is super important. The inside climate controlled units were very well lit and clean. We are really happy we were able to find such a great space so close to home. read more

Do NOT sign up for auto-pay with this company. The fee covers one month in advance. We were told that if we vacated within the first 6 days of the month, we could be reimbursed a prorated amount for the pay that we had paid. What we were not told is that this reimbursement had to be signed off by a 'district' manager. We have left multiple messages for the district and regional managers, all to no avail. No one will call us back - the customer service phone number is useless. No one there can assist. This is a lousy way to run a business - Shame on them. read more

Teyonna helped me sign up for a storage locker and she was very professional and courteous. The only negative for me was a pile of trash that somebody left outside the entryway, but I have no idea how long it had been there. Not really their fault though, people should take everything when they leave. read more