What a gem you folks have in your manger Alycia!…read more I recently rented a space for our camper and had to make two trips (needed the registration). Upon my return, I had the opportunity to watch as Alycia navigated the clients' concerns about their billing. In short, she possesses the necessary skillset to advance well into management! The ability to cause the client to feel 'heard' while still addressing the issue is now seldom seen. I hope the company is aware of how well they are represented in Alycia! Certainly, a job very well done!!

Cheryl was really kind and accommodating to my complaints and went above and beyond to help me.read more

Honest Experience - Saved By Sierra This month when I…read morecalled to make my payment I had an extremely frustrating interaction with the on-site manager, John, who was rude, condescending, and even hung up on me while I was trying to make a payment. Fortunately, Sierra from corporate reached out after I raised concerns. They were very kind, professional, and apologetic, and helped us mediate the issue. That effort and understanding meant a lot and helped turn the situation around. I hope the company can kind John a different role that does not require him to interact with customers.

I received a pre -lien letter saying I had to pay before 12/5 so I went in to pay and the manager…read moreJohn Winton still would not let me access my belongings he crumbled the letter I got in the mail and threw it at my head and said that he did not send it even though it said his name on it I thought that was very unprofessional, he called the police on me and I reported what he did to me and I was recording the whole thing. He then agrees to a pay and vacate so I had to have my belongings all out by 5 next day. I almost had everything out asked for a lil more time he calls cops on me and now I keep trying to get a hold of him to please let me pay to get rest of my stuff out but won't respond. Also nobody should be living there and I pointed out to him people living in there motor homes on property he acted surprised he's probably making side $.

Love this place! Quality is amazing, the facility is new and clean and the staff is onsite every…read moreday and so friendly. You will not be disappointed. The rates are very reasonable, fair and transparent.

Great service friendly staff clean facilities. Definitely recommend to anyone. Onlineread more

After months of dealing with a facility in Austin, TX to get the access code remotely - with NO…read moresuccess (all they had there was a kiosk - no help whatsoever), I drove to this facility for help. Sarah knew exactly what needed to get done and who to call. Within 10 minutes the issue was resolved! She had a great attitude with such a willingness to help. Thank you :-)

I recently rented a locker space that had a special going. the special was that the second month…read morewas free. the first months rent was paid in full even thought it was around the 20th of the month. there was no bill due on the 1st but on the beginning of the next first an additional payment was required to continue access to the locker. thus the locker was cleared out prior to that day so no payment was due. all in all I paid for the first month as the special stated but did not receive the benefits of the free second month due to the way the payments were prorated. no credit of any sort was offered due to this inconvenience. I would think twice before renting and double check to ensure that any benefit you think you are to receive due to renting is actually received.

Super fast and easy to rent a unit. Andrea went above and beyond making sure I was able to get the…read moreunit I needed, thank you!

DO NOT RENT FROM ANY PUBLIC STORAGE!!! Especially the Citrus Heights location. This location…read moreillegally raises rents prices by claiming to mail rent increase notifications, then hold your property hostage. They email ALL notifications EXCEPT rent increases, which they suspiciously send via mail with no tracking or signature required. The customer service is AWFUL!! Michaela and Raylene are not only rude, but they don't return calls, claim they have no control over situations, hang up on you rather than answer questions and are ultimately unfit for management titles. Try any other storage facility rather than using this one!! I gave a 1 star because you can't give zero.

After the third rent increase, I opened my storage unit to find FOUR RATS literally jumping on my…read morebelongings. Ninety-five percent of my stuff was COVERED in rat shit, boxes torn apart, and everything contaminated. I was 7.5 months pregnant standing there dealing with this disgusting, unsafe mess. Absolutely vile. And to make it worse? No one is EVER in the office.

RAT INFESTATION and no apparent mitigation efforts by management though they concede they've known…read moreof the problem. Moved all my items out and filing an insurance claim. DISGUSTING feces, urine, and that black greasy slime they leave behind all over my stored items. Get your stuff out if you've already got a space. If you're looking for a unit, go elsewhere!

Had a great experience here at Westbrook. I looked at 3 different places in the area and found this…read moreplace to be the most clean, organized, and friction free in terms of onboarding. My wife was really stressed about putting our stuff into storage quickly and they made it a fast, easy, and dare I say peaceful process. It's new and locally owned and operated. Not one of those chain places that don't care about you.

Avoid this place if you value your belongings. The facility is infested with rats, and despite…read moreclaims that their insurance covers up to $2,000 in damages, they only reimburse a maximum of $500 for rodent-related damage--even if you've purchased their premium insurance. The information they provide is misleading and unreliable. This is in climate control storage. All my babies furnitures /appliances, sofas, two carpets totally damaged. Everything smells bad and poop every where. It cost me more than $2000 to $3000 of damage.

If you want your personal items to be safe, DO NOT RENT A UNIT AT THIS FACILITY!!!…read moreThere have been at least 5 burglaries since October 2024, you can verify this at https://communitycrimemap.com/ The advertised individual unit alarms do not appear to be functional (they are supposed to sound if someone accesses your unit and you are not keyed onto the premises...). Furthermore, there are NO cameras in the halls of the non-climate controlled area, making it extremely easy for thieves to conceal their actions. In the case of the burglary to my unit, Management and Police have been unhelpful so far. Avoid all of the time and money spent getting your stuff back and rent elsewhere, at least at a place with cameras inside the facility.

Upon moving out of my unit, I was informed they "do not prorate the bill on the way out, just on…read morethe way in." So in other words, they are charging for a period of 23 days of this month without providing any services. That is theft and it's disgusting. It's my money for 23 days in exchange for nothing. It's also a conscious, calculated business choice. Their calculation can factor in 1-star reviews, then. I urge all Trojan storage users to give 1-star reviews for this this reason. The employee that informed me of this theft asked "is that ok?" lol. No, it's very not ok. But of course, her hands are tied and she can't do anything about it, because it's an on-purpose, calculated, anti-consumer policy. A remedy would be as follows: 1) refund the money stolen from me for these 23 days, 2) change the policy for all Trojan Storage users so that you no longer charge for services that aren't even rendered (in other words, you need to pro-rate on the way out), and 3) issue a public apology for this embarrassingly grotesque, greedy behavior.

Great pricing, the unit was extremely clean, but what impressed me the most was the customer…read moreservice we received. We were helped by an employee by the name of Jamie. It was an extremely hot day and she came around multiple times seeing if we needed cold waters, she even brought us cold rags to cool off with. She definitely went above and beyond. I will be recommending to all my family and friends needing a storage unit.

Very easy to rent the unit and the 6months free deal is a steal! Office staff is very friendly and…read morethe grounds are very clean.

This is my go to for packaging, mailing, prints, and copies. They are always pleasant and ensure…read moreI'm getting the best price. Mail does not pick up here until 230pm on weekdays. They so have PO boxes for rent.

I drop off mail and get copies frequently. Always friendly, polite to all customers. Have used fax…read moreservice and send package. copy prices are the same as other locations and they are closer than any other compan.