Today I went in, there was a wonderful girl totally willing to help me out behind the desk, her name was "Dulce"... I was really having a stressful day, my movers didn't show up... I got to the facility, I had a reservation, which by the way I totally recommend that you call, someone can actually check several locations all at one time and give you quotes... I actually originally had a reservation somewhere else, decided it was too small they help me to locate another location with a larger unit. My reservation was for a 10 x 20 space, for some most people it wouldn't have mattered, the ceilings are high to begin with....but it happened to be that the ceiling in one of the spaces just happened to be a slightly slanted ceiling in the back....and I have just really oversized furniture... It happened to be another 10x20 space where the ceiling seemed just slightly taller but even 6 inches could've made a difference of whether my furniture will fit or not... She couldn't reach her regional manager right away, so she tried to reach out to a second manager, and we both patiently waited, but she got the job done to trade storage spaces for me on a weekend when corporate was closed....and I was so pleased!!! I actually want to "recognize" Dulce to management, I am sure that customer service cannot be easy at a facility like this, because it can get really busy and there are a lot of stressed out people! So, I just want to say that she was totally patient, willing, logical, no annoyed faces....she deserves 5 stars...She is manager material Thank you ! Jennifer read more

Came this morning and found my unit was broken into and ransacked. Some items were stolen. I reported to the lady in the office, and she said call the police and file for a report. The unit across the hall got broke into and door got smashed in. I think it might be an inside job. I got a notice that there was a maintenance service a month ago then found out this happened. read more

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I got a new storage unit here. The storage unit itself is nice and the set-up was easy. However my first day moving in, there was no dolly I could use to move in my boxes. The second day I moved in there was one dolly, but it was broken. Can you get more moving dollies please? read more

Andrew was of great help--assisting me with everything from the initial questions before renting to completing the rental agreement. He made the whole process simple and stress-free. read more

Property manager was extremely helpful and accommodating!! He made the entire process easy and smooth.

Renting there for 6 months almost and my unit was broken into 3 different times. Twice in the same building, once in a separate building. There was no call to say units were broken into, no notification at all. I've used public storage before but this is the last time. Never again will I waste money on this company. Unless you get a locker with the roll up garage style door, don't bother renting here. It's all drywall, aluminum studs and doorframes, and doors made of the cheapest pressure board possible. read more

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This is my second unit at the same locations. The pricing is right and the cleanliness is above my expectation. Bianca the site manager is always helpful and courteous. Highly recommended read more

Public storage keeps increasing at ridiculous unacceptable rate. From $80 to$ 120 to $ 162. Now $ 220. I did not get proper notification of upcoming increase and was told the next would be $ 315 for a 5x10 . This ongoing rent scam has to properly controlled . Beware of said scam rates. Poorest rating. Not worth it!! read more

Andrew Flores was a very nice and chill guys has a good energy and very helpful with directions the place is clean and very mobile and flexible read more

Rats!!! This place is disgusting. Rats urinated and defecated over all of my boxes. I informed management and they DID NOTHING. I was told to clean it up ON MY OWN. Do yourself a favor and go somewhere else. Here is a picture of the rat drippings all over the hallway. So nasty. read more

Public Storage - Self Storage Near Me - San Gabriel, California

I'm another victim of a break in at this facility. I did have some things of value stolen, both monetary and sentimental. It's clear from the photo (and those of others who have posted) that you can pry open the door without needing to cut the lock. I observed several other units with pry damage on the door and the SG police officer said they responded to another break in at the facility yesterday. Like one of the other reviewers said, there's little video surveillance (none inside the hallways), so I'm sure the crook could take their sweet time clearing out my unit. In short, don't store anything if value here. The only bright side is my unit is almost completely empty, so closing out my account should be quick and easy... read more

Public Storage - Self Storage Near Me - San Gabriel, California

Possibly the worst retail experience in my whole life. Do not rent from this location. I had my unit get broken into and management wasn't helpful let alone sympathetic. Because I didnt get insurance, they simply said too bad. The San Gabriel Police informed me this location gets broken into at least once a week. The owner of the location declined for the police to patrol the complex. There is only ONE security camera in the whole complex, which is at the main entrance. Once a burglar comes into, they can take their sweet time breaking into each unit without fear of detection. Post break in, I realized every unit has evidence of being tampered with or broken into (view photos). I have been wanting to move out for over two months but the service elevator has been broken. I informed the front office I cant move out because the service elevator is broken and their reply to me is that people have been able to move out, why cant you? This is evidence yet again how management doesnt care about its customers and people with disabilities. They expect everyone to haul all their possessions down 1.5 flights of stairs. read more

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I really recommend this place super secure for my business storing needs. I feel like the employees really care . Especially with Fabiola I had a great experience and I would recommend storing with public storage read more

My unit and a bunch of other units all got broken into. The latch that the lock goes on was loose and it never got fixed. The pin as shown on the picture is supposed to go all the way through. The unit could be easily pried open and should not even be rented out due to the defective pin. When I filed a police report, the cop said the tenants should file a class action lawsuit for their defective door latches with the pin being too short. read more

Public Storage - The pin is supposed to go through the second hole - Self Storage Near Me - San Gabriel, California

the storage areas are always clean, great customer service, affordable units, I like that there's a restroom on the property

I rented at this place for about a year now. The young guys who work here are very nice and caring individuals. Due to rising inflation I had to look for another place. They were kind enough to find me an affordable one at one of their existing branches. I moved there, they were very accommodating and Most helpful. I would highly recommend them. The Reps at the other PS place were equally dependable and decent. Thank you Selvin and Andrew. You're the Best. Please pay them a visit, they are Absolutely Worth it. read more

I was very happy, although, I had some problems online and I couldn't complete my registration! However , the girl that I spoke with at the front desk- was awesome! She helped me through everything! I had driven for two hours and I didn't realize the store closed early and she worked with me, it was nice! My unit is upstairs. there is an elevator and I was able to get a cart from the woman to move my items. I'm pleased so far with this business! Thank You Public Storage -Mike- read more

I would give zero stars if I could. Our storage unit got broke in twice. They did nothing and the storage manager gave me an attitude when I went in and find out half of my belongings were gone. And they collaborate with a very shady insurance company, when I call the number to file a claim, it directs me to some weird company. Just save yourself some trouble and run away from this place. read more

This was my first time ever needing a storage. I did not know what to expect but when I called the location San Gabriel, I spoke to Samantha, she was professional and very kind!! If you need help with a storage this is the place to call. Thank you so much for a great experience!!! read more

Public Storage - Everything fit perfectly!!! - Self Storage Near Me - San Gabriel, California

I was beyond impressed by San Gabriel location site manager Dulice's world-class service. The whole process from reserving, checking-in, to receiving my storage was a blaze. Dulice was a very pleasant person to work with. She made sure I have all the information I need for my moving in. She walked me to my assigned storage and it was clean and larger than I expected. She also informed me I can take advantage of buying multiple boxes to receive up to 30% discounts (which I bought 30 boxes). For sure, I will continue do business with public storage should I need to move and store my valuable items in the future! read more

My wife saw the $1 first month promo and she quickly made an online reservation for a 10 x 20 unit. However, the space was not available when my wife checked in the next day. Dulce gave my wife hard times so I had to step in and argued with her in front of other customers. They honored the deal after I threatened them with bad feedbacks on Yelp, Google and every online review sites!! The problem didn't end here! The first month supposed to be only $1 but they charged us almost full price! Called in and spoke with Dulce but she played dumb and denied it. She kept telling me no such charge, it didn't show up on her system. After getting threatened with order cancellation, credit card disputes and small claim court, Dulce called back and she told me that she found the charge and reversed it. SHADY BUSINESS PRACTICES!! DON'T WASTE YOUR VALUEABLE TIME, GO SOMEWHERE ELSE!!! read more

I rented a unit in Naples Florida on Davis Blvd, Unit D139 and it leaked. It was an interior unit so the leak might have been from their AC. My furniture, boxes , and a number of items were ruined and had to be thrown out. There was mold on almost all the boxes which were wet . The wet boxes collapse and broke my fine china, glasses places, etc. They did not reimburse me stating I did not take the insurance. The manager was helpful in supplying boxes to put the things I salvaged. I had to wash my clothing , and everything that was in the unit because they moldy. read more

Extremely Shady company. Avoid doing any business with this company. I notified this office via voicemail Twice that I was was moving out after being there only a little over a month, and through email as well. I removed the locks from the unit . In addition, they charged me $50 for 2 locks for a 20x 20 unit which they required me to buy 2 locks for 1 unit because of the size. I paid for the 1 st month and got second month free but vacated unit after 5 weeks. I email them 3 times and called them twice notifying that I vacated the unit and they have continued to try and bill me 4 months later. The situation is still not resolved, and the bill is now close to $1,300. -Robert read more

We had to move from this storage because someone had broken into our storage and left their own stuff in there as well. We complained but management did nothing about it. Loiterers are here all the time as well, beware of leaving your belongings here. read more

Do not rent a space here! They will lie to your face and go through your belongings!Antonio Borjas is in the wrong business, he should be a politician, BS & lying come natural to him! Worst experience with any storage facility ever! I'd only give 1 star but there's a young kid named Jonathan that works there and he was very accommodating. It's like he knows how the place is run but he's got morals and decent upbringing so he must feel somewhat bad for customers he knows are being screwed! Leave that puss pond dude! Go work someplace else. You can do much better than that shithole! YOU'VE BEEN WARNED! DO NOT RENT FROM THESE PARASITES! read more

Don't recommend, our storage unit was broken into, there isn't much security to stop burglars. Also, they raise the rent significantly every year. read more

So far so good. I read some of the negative reviews here and I hope I don't have those types of problems later. I rented a 10 x 10 facility upstairs and the rate was good for what I was looking for, and was incredibly convenient to the company of where I work. From the beginning introduction, to the showing of the storage spaces as I was unsure which space was best, to the completion of the rental, everything was efficient. Jonathan did a great job explaining everything and detailing answers to my questions. I was a bit caught off guard by the required storage insurance, which is a minimum of $11/month so factor that into your cost. Be sure to do the online reservation to get the online price, as I believe it's lower than renting at the facility. Also, the storage facility inside is cool, which is an added bonus. The location is not left-turn exit friendly, but all else, good experience. read more

I have been looking for a storage unit to store some stuff for a couple months and this public storage is two blocks from my home and had vacant units available. I had come on a friday afternoon to look at the units with magali and another employee and i did not end of taking the unit that day but they warned me prices online will change before i left. The next day I checked online and they were right, the price had gone up a few dollars and and the promos were different. We ended up needing a bigger storage than we thought anyways and my boyfriend called the call center with a few questions and made a reservation with them for the online price. However when we got there the price was different but Magali was there again and she was so helpful and got us the rate we reserved for online and let us know about everything they have available for customers. Thank you so much Magali! read more

So today I was interested in viewing the public storage unit after being skeptical & needing a place to store some things I was helped by the front desk clerk Jonathan was very knowledgeable & helpful He also gave me the run down on how things work & also told me that lock checks are done everyday so that gave me some piece of mind Thanks Jonathan ! read more

Service has vastly improved and there is a more than caring representative team on staff.

Laurie was really helpful with our purchase of a 10x10 space. Very quick and efficient service today. The place is located right next to a railroad crossing; and currently there is construction in front of the office. But rates here are a lot cheaper than neighboring Public Storage locations so I can't complain. Place looks clean enough and well-lit. A storage is a storage is a storage. What I liked is that Laurie was friendly and helpful to our needs. read more

UNPROFESSIONAL!!!! 1. Awhile ago I got a call saying someone broke into a unit next to mines and I need to come and check it out so I did and my lock was messed up so I asked if they can replace it and it took FOREVER! 2. After moving things out I had asked the girl at the front desk to write my password down since they changed it for whatever reasons and why did it take her forever to write down 6 numbers??? And why did she act like I was asking the world? She's literally sitting on her ass all day looking out the window and when someone asks her for something she gives a sign? No girl, you need to change your attitude. 3. For some reason their payments wasn't accepting my auto pay and had took my info off without me knowing so by time the bill was due I wasn't aware and was charged a fee. After explaining how I routed my banking info online and it keeps declining my info the "manager" argued with me saying it's my bank. So I called the bank and it took awhile for them to tell me it's not the banks fault it's PS. So I called ps again to explain that and this asshole manager lady started arguing with me. Talking over me. Would not listen and wouldn't shut the hell up for me to get a word in, so me being petty I talked over her til she got the point. Still didn't get my question answered. Still didn't get my problem solved. I WOULD NOT RECOMMEND THIS PUBLIC STORAGE AREA TO ANYONE! They need to hire all new staff and get rid of these lazy ass rude bitches. I'm so happy I moved my stuff out of there and canceled my lease here read more

This company doesn't care about its customers. I have had a storage there for 15 plus years. The monthly rate increases beyond what the rate would be if I were a new customer. I can check online and find the rate is lower than what I'm paying. This is very discouraging. I haven't been able to move due to health reasons but plan to do so soon. I have always paid my rent on time and caused no problems. THIS IS NOT HOW TO TREAT AN OLD CUSTOMER OR KEEP ONE. THIS COMPANY DOESN'T CARE. VERY SAD. read more

This public storage is horrible! They get broken into all the time. They don't repair the broken into units. Or damaged units. I actually called to update my payment info Since I had been a victim to identity theft. The punk ass bitch wouldn't help me change the info. Horrible customer service. Honestly Covid-19 has made People into lazy pieces of shit. All they do is sit behind a desk, which is barricaded with boxes, and when you complain, they say oh i just transferred here. " I don't know what's going on with your unit"bull fucking shit. I'd advise you stay away from here. Oh, they also don't have cameras inside the hallways to keep a look out for theft. I actually received a call telling me that my unit could of possibly been burglarized, I had to come down and check my unit. And also hand over my key, since my Unit was damaged so they could fix the bolt. It's been a whole month and they haven't fixed it yet. You are better off finding a better storage company or at least owned by a different person, who hires staff who actually want to do their jobs, and offer good customer service. Thank god Im moving in a few months to a bigger place and pull out my stuff from this horrible place. read more

Friendly service by Dulce. 1/2 off first months rent is nice. After insurance, my monthly payments for a 10x -10x is $150. The only negative at this location is that they close early everyday at 7pm. Other locations I currently rent at are open some nights until 9pm. read more

This Public Storage location was a terrible experience. ..all is not what it appears especially if you need 2 large units. Don't be surprised if they don't honor a lower priced booked online unit..As we found out, there are lower priced storage units elsewhere with much better service. I have a detailed review on Public Storage site..if interested. Just be...renter beware. To get our refund..we had to go beyond the Manager, Laurie, and seek assistance ftom Corporate. Never again. read more

The people running this piece of crap are never there! I am moving by myself and need to borrow the roller cart and no one is around to unlock it. The Dulce was late to work this morning and left me standing outside then was gone in the middle of the day for no reason, not during their scheduled lunch break. Moving is already stressful enough, don't make it harder by using this place!!! On top of all of this. Since Dulce wasn't around I had to carry my boxes on my own and tripped, dropping my key to the unit down the elevator shaft. She was rude and said they wouldn't be able to open my unit for a week!! Horrible experience. She can expect a formal complaint. James on the other hand is amazing and very helpful. read more

I'm here at the public storage waiting for someone to come back to he office. They have a sign on the door saying they will be back at 3:30 and its now 3:50, still no one in the office. This is ridiculous!!!! This has happend more then once. They need a 2nd person in the office incase someone needs help. I'm moving my stuff out of here and looking for another storage place. read more

I would give this storage facility 0 stars. Chris(manager) is rude and lies. Allowed a big rig trailer to be parked over night blocking entrance to my storage unit. James lies. Antonio Borja- district manager is rude and hung up on me. His number (626) 588-2777, if anyone wants to experience it first hand. They all lack customer service, respect, professionalism. So if anyone wants to pay for that kind of experience then, by all means. read more

Diana was very helpful with our tour, and felt welcome, overall glade with the unit we got!!!