Samantha was very helpful and knowledgeable. Help me with all my questions and gave me great answers

If I could leave No star I would. The attendant is not helpful and at 7 pm tonight the elevator to my unit wasn't working and nobody answered the phone to help. I needed some important papers from my unit for early meeting and couldn't get in my storage at 7pm and they say open till 9 pm. To make it more frustrating the black dude that lives on site was home w 2 cars there and all lites on. He had scolded me before not to knock on his place but to call so I didn't. I am a woman alone at night in that place with no help. Lucky I didn't get attacked. He wouldn't be any help! This is the 3 rd time this year I felt I was treated bad and prices are going up 25 percent. I am very upset at this service and will move to another facility due to this incident. I guess this company doesn't care about losing business. read more

If I could give NO star I would. This facility is rat infested. An entire large unit's business inventory (interior design) ruined. The insurance that they REQUIRE you to purchase monthly does not cover Vermin. Yes they did give a few months of free rent (not even a itty bitty dent of what the contents were worth) but not once did they even offer to compensate or work something out for the RUINED, STINK, RAT INFESTED, PEE on everything - even holes in furniture from rats "nesting" and having babies. Disgusting and it's all the fault of the facility. Got an estimate from 3 different local pest company's - THOUSANDS of dollars to clean and sanitize not even guaranteeing it could be sanitized due to the extent of the infestation. Did public storage offer to help in any way? Nope. Not at all. And in the meantime rent was still due monthly along with late fees even though we had no access (warned by pest control company not to enter unit as we could get very ill, also validated by my physician as well) therefore NO BUSINESS could be conducted because items were polluted from rats. Not only did the business lose TONS of money public storage did nothing to help even though it was PUBLIC STORAGES responsibility to maintain their property. They obviously knew there was a rat problem as there are now tons of traps. Not once did they even warn the renters of this problem. There are tons of rat trap boxes everywhere. Also Your unit is not fully secured - there are big openings between the ceilings and the so called "wall" between other units it's no wonder why the rats could climb unit to unit. And mind you they will keep raising your rent regardless if your a good customer or not. Within 2 years the rent will just about double. Btw... they even raised rents during the entire pandemic AND during state mandated lockdowns. Last thing... if you happen to have emergency on premise don't bother calling the number listed - it's a mainland number & good luck getting in touch with anyone. We had been at the unit trying to take pics at night of the rat damages, pulled the car in front of storage unit so we could get more lighting. Well my fault but the battery on my car died. Called every number they had listed, it was about 8:45 pm and I had to call someone to come and give me a jump. The front security gate will not open after 9pm. There's a gentleman who lives on property so I knocked and knocked to tell him that I'm stuck within faculty gate with car battery dead, he never answered so I tapped on his glass window in hopes he'll hear it thinking maybe the doors were too thick or heavy. Oh boy do not under any circumstances bother him (even though you'd THINK he's the night manager and on premise for a reason) he practically bite my head off & screamed at me acting like I was trying to crack his window. I was stuck in the facility with a dead battery. I asked him what I could do to let someone into gate. He said "just open" it (rudely) and slammed his door. We figured out (with no help from night manager) it will only open from inside out after over an hour of thinking. He could of saved us an hour & told us how to get in/out after hours. He could of been what he was hired for as well - I'm pretty sure they won't let someone live there overnight without some purpose of being there. Posted a few pics but more will be posted soon. This review will be continued as there is much more to add. read more

See all

Although specific sites may have excellent managers and treat the customers well, Public Storage corporate is out to gouge the customers and the company does not empower the site managers or their district managers to provide a good customer experience. If you are looking for long-term storage, this is NOT the company to work with. They raise their prices regularly. They will work with you and submit exceptions for so long, but this time around they raised my rent by 25%!!! Their logic was, "we have to raise prices based on market and demand, just like an airline raises their prices." My response to that retort is the airlines don't raise the price on you while you are mid-flight. If the rate increases were on par with inflation, or within reason, that would make sense, but they push hard to get you out by raising your rent to unreasonable rates because they want to rent it out at the new rate. When I spoke to my district manager she said "I have done everything I can," which is either a cop-out, or it means the corporate office and the people who make decisions are not the people who actually work with the customers. They do not empower their leaders to lead and run their businesses. read more

Friendly service and welcoming atmosphere. I would recommend them absolutely. Anyone looking for storage space should check them out. You can thank me later. Your welcome. Take care and Remain blessed. read more

Price was great. Storage has been high all over. I hope this doesn't go up every 3 months like the last spot I was at. Signing up was so easy and I got a good online deal. Looking forward to moving in. read more

The location is good for the most part, but in less than a year, my rate went from $217 to $307. The increase is just way too much for what you get, especially when you consider the building is very old, the floors seem like they can collapse, and there's no air conditioning. read more

Pros: -price STARTS off cheap -workers at the desk are awesome Cons: -you would think loyal customers would benefit but the owner of self storage actually jacks up your prices the longer you rent (GREEDY & SELFISH MOVE which is why we all packed & left) -wall protection is only drywall all the way around which can be punched out and your things can be taken -people can see into your storage from the huge gap at the top portion of the walls -Cameras are only outside. None in any hallways -No ac rooms read more

Public Storage - UNSAFE!! YOUR EXPENSIVE VALUABLES ARE ONLY BEHIND THIN DRYWALLS! AND THEY RAISE YOUR RENT EVERY SO OFTEN! - Self Storage Near Me - Waipahu, Hawaii

Terrible. Elevator doesn't work. Can't reach the manager. Very poor service. Stay away. They charge for lock that never been provided

Only give 1 star because of helpful employees, I wish I could give 0. They have raised our total monthly bill from 145$ to $190 in 1 year. Outrageous for a 5'x10' nonlinear controlled. Whole place smells of mildew. Will be moving our stuff out this month. The constant up charging without warning is an awful business practice. read more

Ashley B very friendly and walked me through everything that I should know before renting a unit space. First took a look at unit space if I would be happy with unit. Explained where everything is located (carts, light switches, elevator...etc). Quick process. I would definitely recommend this Public Storage Location. Property clean read more

Great location! Great customer service from Luis... did everything online and Luis called to confirm very helpful.. thanks so much

I rarely do any reviews, but when I do it's for a good reason. First reason would be for the fact of the facility being very clean and tidy, secondly would be the security and safeness of the location. Lastly would be the great customer service that property manager(louis) provides! Would highly recommend to my friends and family about this public storage location. read more

The service at this location is excellent. Donna & Antonia are very friendly & service oriented. The spaces are well maintained & easily accessible. read more

I like this place because it's convenient and very fair with the cost. For me and my situation, last minute needed a place to put my stuff and not a whole lot of money. This place was a life saver! Thanks! read more

Poor management and ill-trained workers. Also over priced. My father who has passed away was paying over $300 a month for a small closet. I notified by phone that i will be flying in from San Diego, CA over a month ahead. Over a two day phone conversation; i was told the Will and Trust is all i need to show once i arrive on island. When i walked in and showed my legal docs they told me they needed to fax copies to thier legal office for review! not to mention; it might take 30 days! My flight back to CA was in 7 days. If they needed copies i could have faxed, email, mailed it a month prior. Thanks to alot of complaining, i got approval from their legal dept after 3 days, those three days really threw my schedule upside down. A nation wide company should provide proper training to thier employees... read more

What you would expect from public storage. The cheapest place on island to get a rental space but you don't get the frills that you would with some of the other nicer places. I rented this because I wanted something cheap and it was the best deal on island. Manager does not live on site and the units are made pretty cheaply. You can see down into the other units from ours and they don't provide you carts for hauling unless the office is open. No 24 hour access. read more

I was greeted with the most enthusiatsic, happy, and friendly person at a self storage. The customer service, brief walk thru of facility was exemplary. The facility person: Nancy was very thorough in detail of the facility and contract for my storage unit. If anything, its just a self storage, but the agent in the office is definitely the asset to this place read more

Donna was AWESOME...!!! She had gone up and beyond for us... Exceeded in AMAZING customer service... Friendly and knowledgable... If ANYONE is looking to find a Storage to put your crap, LOOK NO MORE... TAKE YOURSELF TO PUBLIC STORAGE in WAIPIO... Ask for DONNA...!!! You'll never want to go anywhere else... Thank you so much Donna... read more

I'm glad I waited to leave a review since the manager and front-desk gal had asked me (at least 3 times) to leave a review on the first day I opened the storage from the point I was in-office doing the paperwork to the point I left. They even gave me a slip noting exactly which business listing/location to leave it for. I had intended to do it when I got home, but got busy which is exactly what they were trying to emphasize not allowing to happen because they wanted me to follow through on the review. Since it would've only been my first day, it was asking me to pretty much leave a review on the interaction I had with the manager and front-desk associate. They were nice but like all reviews I can't base it on just that. As mentioned, I'm glad I waited because I don't think this is a 5-star location. In just the few months I've had my storage here, there was 2 weekends in either September or October where the elevator wasn't working. More recently, they changed their hours due to the gate not working. Most days now are not open past 6pm. It's been going on for over a month now. When I first found out, it was such an inconvenience as I wanted to unload the stuff in my car already. That was awhile ago. I just went back a few days ago and same thing...gate was still broken and I couldn't get in since it was past 6pm. I find it very inconvenient and not sure why it's taking so long to fix. I'm thinking about closing my account here. read more

Annie was very friendly & helpful! She got me the storage that I needed :) Everything went smooth and I felt very warmly welcomed. I would def recommend her to my friends & family!! read more

Donna has been a huge help, very polite, kind and great with customer service. Informative and relatable. We were moving out of our house and we needed a storage fast and we got everything done that same day! Thank you Donna we need more people like you!!!! read more

Donna greeted us at the office and was very friendly and knowledgeable. She answered any questions we had. Facility: There is no climate control but the unit was sufficient to our current needs. read more

We had a storage unit, and our locker was broken into even though the lock they provided was securely in place. They called us to give us the bad news and we were and still are upset about our experience with Public Storage for not having any type of video monitoring capability. However, we did not factor that into consideration because it was an assumption that all public storage type facilities have or should have video surveillance. Awful place, nice people...but nice people won't bring back my personal items. read more

When my husband and I got here Sylvia greeted us and she was so nice. She took us to the unit and it was fine. I hope we have a better experience here then some people did. read more

Its a simple property. The layout is almost inconvenient due to having to use an elevator which doubles your time spent moving into your unit. Sadly if you are moving in after office ours there are no bathrooms for customers to use without the bathroom key. Also feel the need to say that it is not climate controlled, because we spend a total of 4 hours there and felt no air flow of anything. The property manager the assisted us was very friendly and understanding. The 4 star rating is really for her. Her name started with an M. read more

We have had a storage space here since 2011. We always receive excellent customer service. Our unit was broken into last year. They called us right away and helped us to an inventory. Not entirely their fault. Cameras would be nice to have, but even cameras won't catch everything. Overall I am still satisfied with the facility and the customer service. read more

Both of the idiots in the office don't know what the fuck they are doing. One says one thing the other says another. Sophia called to state our payment was due on the 23rd so my wife went in on the 23rd to make the payment only to be told it was due on the 22nd so now we owed a late fee. My wife was then told by Sophia to either pay or get our shit out. When asked to speak with a manager Sophia stated she was the manager which was a lie. Fuck this place won't be a returning customer. read more

Very friendly and easy to get a storage I would definitely recommend this if you're looking for something fast and quick.

We only used Public Storage for about a week during our transition into our home. Donna was amazing! She was professional, communicated clearly our storage contract, and went the extra mile to help us in our transition. Thank you Donna!!!! The facility and units were clean and access was easy, we had storage on the 2nd floor. I would have given a 5 star but for a few thing's when entering the west door there is a step up that..I missed and tripped carrying our couch...ouch. The office staff (not Donna!!)was unfriendly and barely acknowledge our presences when requesting assistance. ( a key to the moving carts.) Overall easy access to the North Waipahu area and an excellent choice for your storage needs. read more

Donna has excellent potential in her job, She cares for the people she does service with, She also has compassion for her customers, I give her 100% work place satisfaction, the best employee at her work place... We love her and the work she has done for us, We will miss you Donna.... Godbless you! read more

Donna is very personable, hard-working, and committed to the job, especially to her customers. She often captains the ship on her own and is quite hard to catch in the office as she is cleaning, or being as helpful as possible to the customers. She always has a smile on her face. Excellent, excellent customer service! read more

Be careful of this business establishment. Check other Storage companies first. August 12, at first I was having a good business with this location, I made the reservation online for August 24, I was glad the lady called me the same day. I went to the location to check the space and found that it was sufficient for my need. Talked to the lady in the front desk and agreed that i'll get a space on August 24, but the lady was a little pushy to start the contract the same day. She was giving me all sorts sales talk to force me to pay for the rent already. Sunday, August 14, the same lady called me to inform me that they dont have anymore unit in the location. I was surprised because I just confirmed it 2 days prior that I will get a unit pn August 24. Now they want to recommend me to a different location, the problem is I already sent the Storage's Address to the movers and changing the delivery address is not easy, that is usually followed by more problems being in the Army. I had a reservation for Aug 24 and they cpnfirmed it and now they are telling me they can't hold it that long. What kind of business are they running? Be careful of this fishy business. read more

Great service. Compared to Hawaii Self Storage in Mililani, this site is by far the better. They gave me a price and stuck to it. The other guys, "Daniel" at Hawaii Self Storage straight up swore at my wife. We came here and wish me did the first time. From the processing to, move in, everything went super smooth. Thank you Public Storage for bringing peace to Self Storage. read more

I've had this storage for over a year. Donna is a pleasure to work with, very helpful, friendly and professional! This is an older facility and it would be five stars to have video surveillance capabilities. Recommend paying extra and get the insurance. read more

Poor customer service across the board, from the front counter that could only give a one sentence as an answer. To the customer service center I called. After going through three different options of trying to put me in contact with the office I just walked out of, I got a person who could not make me happy, and her only solution was for me to call the district manager. After telling her I didn't have a pen handy, the first good service I got was directly connecting me. The DM could speak the business, "my rate was below market" and at some point I think she tried to upgrade my unit for an additional fee... But at this point I had stopped listen. Because no one at this company knows anything about customer service. The root cause, my rate that I signed up for the unit had gone up with a letter notice which I didn't receive. Resulting in late fees which I don't feel I owe. The funny part is I will prolly move my storage need else where, and spend more a month, but I sure hope the service will be better. read more

***horrible horrible horrible*** customer service!!! they just lost a customer n u best believe i will tell everyone i know nooottttt to go there!!!!! the worker there needs immediate customer service training!!!!! do not i mean do not take your business there!! i can see why their ratings are so low n this is the uke'e st. location..... read more

I think they only have one person in the office, and it's busy, but Donna is such a sweetheart. When it's your turn for service she is there for you 100%. She took care of all of my needs and more. She even called me later that week to make sure that everything was ok with my storage. Thank you Donna for giving us such awesome customer service! read more

Sylvia who I spoke to was simply awesome. In this day and age it is rare to find a 'professional' with a kind heart. Many people use storage services during a difficult time of their lives.. many do so on the brink of homelessness.. Sylvia showed compassion and kindness - and helped as much as she could while maintaining her business needs and ethics. THank you Sylvia. read more