Called to inquire about pump repair. After getting the runaround I went elsewhere. I got the…read moredistinct impression they did not want (maybe need) my business.

Quick response time, quality service, and fair price. WP&S checks all this boxes, I've had two…read morepumps replace in 4 years and already know who to call when the 3rd goes out.

Josh acquired our pool cleaning account, quickly raised our rates, did an absolutely terrible job…read moremaintaining our pool, and was extremely rude to deal with. Avoid this company at all cost.

Fast service on first call. Visited me the next day and cleaned and repaired my pool. Couldn't ask…read morefor better response or better service.

TLDR: DO NOT USE Caribbean Blue Pools for ANY sort of pool renovations.  The quality of work and…read moreprofessionalism is obsolete.  I had a 30k+ pool renovation that they made a nightmare, details below.  I could not regret more, choosing them to do my renovations.  There is no upside to using Caribbean Blue Pools, I urge anyone considering pool renovations to skip them.  They do not care about you as a customer and will take advantage. **Update** The leak that Ken "fixed" did not hold and I will have to rerip up my finished pool for the 3rd time.  Ken failed to property renovate the pool and pressure test the lines before starting the renovation (which is the industry standard for a non working pool).  I messaged him to work through this and he did not respond.  I had an outdated and not working pool in the house I recently moved into.  I know nothing about pools and reached out to Ken to do a full remodel (tile, plaster, lights, equipment, etc) everything to get a pool up and running.  Ken reassured me that he had 20 years of experience and that they were fully competent to get my pool up and running. I cut a check for 10k and they got going.  He installed the equipment and contracted the tile and plastering out to another company.  When they finished and went to fill the pool, all the problems started.  The pool would not hold water and my yard started flooding.   Ken requested the reaming 20k for a "job well done".  I let him know that my pool was not working and I was not comfortable paying the full amount.  He lost it on me and told me that he has done his job and demands to be paid in full.  I paid for the work and proceeded to watch my BRAND NEW pool drain and flood my backyard.  I had to hire a third party leak detector that informed me a have a pool leak under my brand new pool deck.  I reached out to Ken multiple times and he told me "This isn't my problem your pool never worked when we started on it". I called him to talk through the situation and knowing nothing about pools, felt extremely helpless.  He LITERALLY laughed at me (I have this recorded) saying this is why I have my contract about testing for leaks before we start our work (Ha,ha,ha).  You have 20 years experience Ken, if you're so proud of it, use it to inform your clients of work that needed to be done! He admitted knowing that there was an issue with the hot tub holding water but failed to rely the importance of this to me before starting.  He also did not pressure test the lines before starting the work.  This cost me having just completed my full renovation (deck included) to have the brand new deck ripped up along with the brand new tile of the hot tub. The issues only furthered from there.  The leak detector informed me that the equipment that Ken with 20+ years of pool experience installed, was done incorrectly.  (Video here: https://youtu.be/4rjEOiIEPjE)  He did not ground my pool equipment and even left the equipment unbolted to the concrete slab which would have broke my pipes.  Leaving pool equipment unbonded is illegal.  Ken just did not want to do the work, due to the ground wire being harder to find.  I would NEVER have known that my equipment wasn't even properly installed unless I had been told (Ken knew this and never mentioned it to me!). The leak detector had a tough time locating the leak and Ken demanded that he speak to the leak detector.  Ken suggested digging into the floor of the brand new hot tub to look for the leak.  Unfortunately, this wasnt were the leak was and Ken's suggestion ended up costing me an additional $400, which he charged me to fix!  Thank you! He then wrote up a quote to fix a new targeted leak of the pool.  This was finally finished and supposedly I have a working pool.  Shockingly, the pool is still not holding water and I have the leak detector come back out.  I come to find that I also have a bad drain, plug and multiport valve that need to be replaced for another $500.  This should have been caught during the entire equipment revamp.  Ken also charged me an additional $1,500 to fix a leak that he suspected was there before starting the work.  I am also still waiting and will have to pay to have my brand new deck fixed due to this company's negligence. Do not trust them with large jobs.  If you want someone to just dump chemicals in your pool and collect your money, feel free but leave the large work for another company.

We've done a lot of business with Caribbean Blue Pools and are always completely satisfied with the…read moreservice, work and prices. They are fair and do wonderful work. We recently resurfaced our pool & updated the tile and couldn't be happier with the results! Ken is very responsive & great to work with, especially when planning such a big job. Definitely recommend using them as your go-to pool company, whether you are looking for basic maintenance & cleaning or a complete update. Great job, thank you!!

Initially had a negative experience with another pool company and switched to Pristine Pools. The…read moredifference was night and day. They are great at communicating, are consistent on when they come to service the pool and are very friendly.

Such great service. I called looking for a service this company does not provide. They led me…read morethrough the process of what I needed and then called back a week later with a referral! Teanette even apologized for being delayed in responding. And I am not a paying customer of theirs, just asking for info. I can only imagine what they do for their paying customers. If we abandon our mission to take care of the pool ourselves, I will call Austin Pristine Pools.

I've been using Aqua King Pool & Spa since 2019, and they have consistently taken great care of my…read morepool. Over the years, they've serviced and repaired my equipment, drained the pool when necessary, repaired light fixtures, and addressed cracks in the pool foundation. Whether it has been routine service or a larger repair, I've always been pleased with the work. Finding a pool company you can rely on year after year isn't always easy. Aqua King Pool & Spa has earned my business and my trust, and I wouldn't hesitate to recommend Thomas and his team to anyone needing pool equipment service or repairs. Definitely a five-star experience from a longtime customer.

Cam has exceeded expectations with his weekly pool cleanings. His attention to detail is admirable…read moreand I am very grateful for his and Aqua King's services.

I received five quotes for the re-plastering of the pool and selected Crystal Clear not only…read morebecause of their best price but because other quotes had additional costs that may or not be charged depending upon the condition of the existing plaster. While Chris Heath was examining the pool he was pretty confident that no issues would be found as opposed to the others just said maybe, maybe not. It felt like I as opening up myself to more charges later on. While waiting for them to begin the re-plaster and through the end of it I had a number of questions that came up. I texted them to Chris and by the end of the day I would have either a text from him answering the question or a phone call. Communication during the entire process was excellent. It reaffirmed my decision to use Crystal Clear. The results were beautiful. My thoughts were that it was nicer then when it was new, without prompting my wife actually said that very thing when she first saw it.

Extremely poor customer service! Read the managers response!…read more I requested another tech and this is what the manager states " It will be forever dirty no matter who is cleaning it." Me: let's discontinue services "Good luck" "Very poor design for a pool honestly. Thanks" Who responds this way?! Use a different company

I cannot recommend A+ Pool Leak Detectives…read more Brent came recommended by our realtor and was initially responsive when scheduling our pool inspection, but everything after that was frustratingly unprofessional. We happened to be standing outside when he arrived, but he walked up to our house and immediately started taking photos of the front of the property without introducing himself. We actually had to walk over and ask who he was. After the inspection, Brent told us we'd have the report the next day. Instead, he disappeared. Our calls and emails went unanswered, and our realtor ultimately had to track him down. Four days later, we received a poorly written report with no apology or explanation for the delay. Brent also admitted he had somehow lost the inspection videos and said he would come back the next day to retake them. That was over a week ago. We still haven't received the videos, and once again, our calls and emails have gone unanswered. When you're hiring an inspection company during a real estate transaction, communication and follow-through are essential. Unfortunately, A+ Pool Leak Detectives provided neither. I would strongly recommend looking elsewhere.

If I could give zero stars, I would. This company is completely unreliable and unprofessional. At…read morefirst, they promised to come out quickly after my initial call and never showed. After weeks of calling back, texting and practically begging, they finally arrived--only to do ineffective work that didn't even fix the leak. This, after spending over $1,000! To make matters worse, when I contacted the technician who supposedly "fixed" the issue, he told me he had already left the company and "probably missed something." When I called the owner on January 7th, 2025 to get it resolved, he assured both me and my husband that he would be by that same day--or the next day at the latest. That was over two months ago and we have never heard from him again. Do yourself a favor and stay far away from this company. I have no idea how they have such high ratings. The owner comes across as very friendly, but in our experience he is very unreliable.

Used South Austin Pool Service again recently, pump went out and was looking at a 3K replacement…read more They were able to get things working for a FRACTION of the cost. I bet if I brought out 10 different companies, 5 of them would have just make me switch the pump out for the 3K. I appreciate the effort and honesty of this small business!

Apparently, Derek had some time free up because he dropped by several days before our appointed…read moredate. That was great, our pool was getting greener by the day. He fixed the air leaks and replaced all of the old pipes and fittings quickly and at a reasonable price. Our old pool guy failed to fix the air leak after two attempts and a big bill. Derek really knows what he is doing; he will be our go-to pool equipment repair guy hereafter.