The concept of a self wash pet spa is great! I really like the idea and they do have a good price…read more The products provided are nothing noteworthy, so I always bring shampoo from home. The place is pretty dirty from dust and dog hair. My assign bath has also been dirty prior to my use. Not sure is customers or staff are responsible for cleaning. I always try to do a clean of the bath and wash room before leaving.

I was a loyal client for 10 years. Recently, after I declined an appointment because my dog was…read moredealing with recurring ear infections, I expressed concern that the infections seemed to show up shortly after grooming visits. On one occasion, the ear infection was also accompanied by a bacterial skin infection. I shared this as a health concern about my dog, not as an accusation. Shortly after raising that concern, I learned my account had been flagged and I was no longer allowed to book appointments. During my conversation with management, it was mentioned that my dog had shown some "aggressive" behavior. This had only ever been brought up to me once in the past, very briefly and in a way that did not seem serious at the time. There was never any indication over the years that continued service would become an issue. I apologized if my concern came across harshly, but the groomer Julie ultimately decided not to continue service. After a decade as a client, I'm disappointed this was the resolution. My intention was simply to advocate for my dog's health. I also have to be honest that the haircuts were often not quite what I hoped for, but I continued going because they were my dog's first and only groomers until now. Our dogs are our best friends. They rely entirely on us to protect them and speak up for their well-being. I never expected something so important to turn into such an uncomfortable situation. Given how this was handled, I would not recommend this place.. Toby

I cannot thank Estrella and her team enough! They did an outstanding job working with my Australian…read moreShepherd, Ryu. In advance, I did inquire if they can work with anxious dogs as Ryu had never been professionally groomed prior, and he's always been anxious since his puppy days. She kindly advised it'd be best to utilize CBD and bring him in muzzled for his first time since he does throw warning bites to new faces. To my surprise, Ryu did gravitate towards Estrella, and did not try biting and she was able to complete the full service with no issue. She kept me updated throughout the whole process and it made me feel very calm as well knowing Ryu was in great hands. Worth every single penny and I will definitely be bringing him back here always. Highly recommend visiting this location! Amazing staff, such a cute location as well, very welcoming. Overall, a wonderful experience and I wish I could give them more stars! *I've attached some before and after pictures for reference, you can clearly tell his hair was long and there is a huge difference in his amazing trim. *

Estrella is really worth the hype of what you see on Tiktok…read more She really knows how to take care of her clients. My dog came in lookin pretty rough and she completely transformed her. I don't think I've seen her this white in a while. Unfortunately, my dog had a little poppy accident and Estrella was so nice and understanding about the situation. She even helped with suggesting a new diet for her so she can be healthier and grow a nicer coat. Such a great help. Her prices were also reasonable as well. Love this place, will definitely be booking again for her next appointment! Highly recommend 10/10

My puppie Cooper had a great experience at this place…read more Friendly costumer service and the best part they Squezzed me in same day with 30 mins notice. We will come again!

Still the best grooming place in Encino. I've been a customer for three years and and highly…read morerecommend it.

Always a good experience coming here! They always do great…read morecuts on my Pomeranian and did a free clean up on my King Charles. It was such a nice surprise when she originally came in for a bath.

My dog, a service dog, gets anxious sometimes, but he absolutely loves this place. Besides being…read moreextremely clean, they have a small play area for the dogs. If his nails aren't short enough, I can always call and bring him back. It's a family-owned business, and you can tell that Hector genuinely cares about the animals.

Wve been taking our dog to Elena for grooming for a while now, and she always does a really great…read morejob. My dog always comes back looking super cute, nicely trimmed, and smelling amazing. Elena also cleaned our dog's teeth once. The price was a little high, not gonna lie, but the result was really good and definitely noticeable. You can tell she really cares about the dogs and takes her time with them. I always feel comfortable leaving my dog with her, and I'd definitely recommend her to anyone looking for a good groomer.

Took my dog here for the first time and had such a great experience. She was pretty nervous at…read morefirst, but by the time I came to pick her up, she didn't even want to leave. The staff is so kind and welcoming, I immediately felt like she was in good hands. When I came back, they were playing with her, which made me so happy. You can tell they genuinely care. I also love that they don't use kennels. The groom was perfect. They really pay attention to the little details, and it shows. The turnaround time was amazing too. They texted me in about 1.5 hours, which I appreciated since her previous groomer would take 4+ hours. Only downside is the pricing. It showed $95 online, but came out to $130 + tip. Definitely on the pricier side, so not an every-month thing for me, but the quality and overall experience make it worth it.

After six months of silence, this guy suddenly messages me saying, "Are you still interested in…read morethis service?" as I received the message in SMS format - I had no idea what he was talking about - he messaged me without even mentioning what service he's talking about. Seriously? You think I've been sitting here waiting for you all this time? When I questioned him, instead of apologizing or owning up, he got sarcastic and told me I was being "smart & tough." That's his idea of customer service - insulting someone for pointing out how ridiculous his message was. And then I mentioned just because he has messaged me rudely now by saying that I am being "smart & tough" I messaged him back that now he deserves a rating on Yelp - and then he tried to justify it by saying he was "out of the country because of a sad family moment." If that's true, learn how to pause your business or set an auto-reply or reply from there in few days. Don't pop up half a year later acting like you're doing me a favor. If you enjoy rude, clueless communication and zero professionalism, maybe he's your guy. Otherwise, save yourself the headache and find someone who actually respects their clients' time.

He has good reviews but it's impossible to get an appointment. Texted and called everyday for a…read moreweek before he finally responded by text. I asked multiple times to book an appointment for my little dog and never got a response. It's been 5 days. I give up.

Took our schnauzer here for the first time today. I had seen this location everytime we passed to…read morego to laundromat. We found someone with a schnauzer across the street and asked where it was groomed and she said the groom room. So we decided to make an appointment. Josh explained that if our dog was matted she would be shaved. In this instance unfortunately he tried to brush her but she didnt allow him so he did let me know she would be shaved. Usually we dont like her fully cut. But he did a great job her face looks cute and she looks like a girl. If i make sense. I will definitely bring her back Thank you

I wanted to give a shoutout to The Groom Room for being my one and only groomer since my girl was a…read morepuppy! You gotta know that in addition to all the people who come here and leave a review, there are people like me who come to the same groomer for 5 years and just now leave a review. Im so glad I have them honestly, and Ive never had a single worry while my girl is there. I hope you get a chance to experience the luxury of having a consistent and reliable groomer. It's becoming rare these days.

I have been coming here for years. My bosses also come here. I know everyone's safe, well taken…read morecare of and happy. I read so many accounts on FB and Twitter (will never call it X) of people being away and finding out their relative or pet sitter lost their pet. And my dogs have a blast!

Great customer service and doggy daycare! This was my puppies first experience w daycare and…read morethey handled it well due to the staff

We had a horrible experience since the first time we scheduled appointments for my 3 dogs. Patty…read moreand her husband feel entitled to show up anytime they want. The first time they told me they were late, the appointment was at 2 pm they got to my house at 5 pm and when I complained Patty said that she was going to leave because of my "attitude". Them because it was getting dark she could only do my 2 little dogs. And I had to cancel my appointments for the next day to accommodate her coming in the morning for my other dog. Unfortunately, we scheduled another appointment for my 3 dogs in 2 months. The same happen, Patty was late again saying she was about 2 hours from me and it was 1 pm already. Our appointment was at 2. She texted again at 4 pm and again which was too late to start my 3 dogs. She said she would come at 9 am the next day (Monday). She texted and told me that she could not switch the other dog owners. To me, she said she would come at 9 am, but she then did not and told me she could come on Wednesday at 9 am. She did not show up. This is a person with little respect for the dog owner's time. I work at home providing telehealth and can't interrupt my sessions to open the garage door and hand my dogs to her. It would be unprofessional and unethical. Patty feels entitled to do whatever she wants, showing up (when she does) 3 hours later saying that we need to understand she has 400 dogs to groom. If you have all day to wait then it may work, but if you are a professional who works from home, you are in serious trouble. Don't waste your time. I unfortunately did.

Definitely continue to use this service. Very Professional. The best feeling is the groomer loves…read moreanimals.

I've been coming to this place for so long and I love it! I will say the baked goodies for our pups…read moreare a bit pricey but they are so worth the splurge if you wanna get something special for your fur babies. I only come here twice a year for my two dogs birthdays. One bone cake can cost around $35.99 which is a lot but my dogs love it. The cakes my dogs love. They have a variety of different flavors. From what I remember they have cookies and cream and peanut butter. My dogs love peanut butter so I usually get that flavor. The small dog bone cake is pretty big and the large one is massive. The small would honestly be good for a couple small dogs or one large dog but if you have multiple large dogs, you should definitely get the large bone cake. One thing I will say is if your dog is highly allergic to certain things, make sure to check the ingredients list for their items. When you go in the bakery, they list the ingredients out and the staff can tell you too. I also love how they sell the cookies that are damaged or broken for a cheap price. A small bag of these is around $2 which is great if you don't know if your dog will like them. Staff here is great and there is parking in the back of the building. Overall, def must try if you want to get your dog a bday cake or a cute treat!

Such sweet service and the prices are great! We needed a quick treat for our dog on his birthday…read moreand this was so close! Street parking was easy and our dog seemed to like the cookie! We also got him a toy. Excited to come back and get more fun treats for our boy!