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    Groom Room

    3.0 (9 reviews)

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    15 years ago

    Simply the best. My dog is treated so well although he can be difficult, and he comes out looking beautiful.

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    Bone Sweet Bone

    Bone Sweet Bone

    (330 reviews)

    Studio City

    Will not be returning to this establishment…read more My husband called on Saturday (5/2/26) to ask if they accepted walk-ins, as we recently moved to the area and were looking for a new groomer for our dog. The receptionist told us to come in right away since we were only a few minutes away. When we arrived, the same receptionist acted as if she had no idea about the call. We had to repeat ourselves, which made the interaction feel awkward and unwelcoming from the start. Instead of greeting us warmly, she seemed dismissive and inconvenienced. Things got worse when our dog was taken to the back. She is a small dog (under 20 lbs) and naturally a bit anxious, which we communicated. Rather than handling her with care, the staff member repeatedly pulled her by the leash when she hesitated, which clearly scared her. No effort was made to comfort her--no treats, no gentle approach, and no attempt to pick her up to help her feel safe. After seeing our dog being handled this way, we immediately asked for her back and left. As feedback to the owner: friendly customer service and gentle handling of animals should be the standard. Unfortunately, that was not our experience here.

    have been a loyal customer of this daycare for 8 years, with a card on file and a consistent portal…read moreaccount, but I will never return after the way I was treated by the manager. While I was admittedly late for pickup, the manager's response was completely unprofessional. She called and screamed at me, calling me an 'awful dog owner' and 'irresponsible.' She further claimed I don't know how to read hours, that my dog is a 'problem' (after 8 years of no issues?), and falsely accused me of not paying. It is deeply saddening that nearly a decade of loyalty was met with such personal attacks and vitriol. There are plenty of places in the area that treat both pets and their owners with basic human decency. Avoid if you value being treated with respect.

    Groom Room - groomer - Updated July 2026

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