WARNING Unethical Company DONOT USE choose another! Chris Buckingham told us he requires his plumbers overcharge exp. $750 - $1000 I kid you not to install a brand new disposal! Says it's his protocol. Call another Company you won't regret it! read more

What a joke! We scheduled an appointment on Tuesday for them to come out today (Saturday) for our tankless hot water heater for today 9 to 11am... they call me at 9:30 this morning to tell me they don't have anyone certified for today to come out! I cant believe that I waited 4 days for this... her response was.. "well I wasn't here to take the appointment". that doesn't matter! I have used them before but never again! Communication is key and you dropped the ball and didn't even care! read more

Maybe I should give them 2 stars for teaching me how to recognize and deal with scam artists. I had a sink that wasn't draining. The working theory was that it wasn't properly vented. I couldn't quite manage the job myself even though I hypothetically had all the parts. So I contacted Puget Sound Plumbing and Heating to help me out. They did warn me that it would be $100 for the trip. That was fine by me. The guy showed up, looked at it, and told me he didn't have the parts with him so he's going to cut a hole in the sink tailpiece. He quotes me $650. Taken aback, I asked how much the part he's missing is, because I'd probably rather do it myself. He told me that I was at something like $400 in charges. When asked why, he told me it was the cost of driving his very expensive van out. When I asked him why it was different from the $100 dispatch fee, he said I was also paying for his many years as a journeyman plumber. So, like an idiot, I thought, "Well, I might as well pay the rest if I'm already out $400" and let him do the work. He cut a hole in the sink tailpiece and came to me with the invoice for $715 (after tax). He then asked me "Do you want to save $50?" and tried to strongarm me into going onto Yelp to give his company a 5-star review. Let's read that back. They were charging me $50 for not giving them a 5-star review. At that point, I said "Uh. No thanks. I'm good." because I wanted him out of my house as fast as possible so I could call his company and see if I could do something about the insane cost. He wanted me to pay and I said, "Let me call your office and pay them." He was very reluctant, but finally shoved some paper in front of me. Again, like an idiot, I signed it. Once he left, I called their office to see if they were more reasonable. I told them I wanted to discuss the price that was given because it seemed high and that I was strung along. The lady answering immediately went into script mode: "I see, sir, so do I understand correctly that you are refusing to provide payment in breach of the contract you signed?" So I backed away from that, paid them, and looked at the paper the guy left me. And of course I had signed the "Acceptance of Work Performed". Interestingly, I hadn't signed the "Work Authorization". I guess he didn't want to let me know I had a choice to say "no" after his claims that I already owed him $400. But we're not done yet. An hour later, I tried the sink. It leaked. So I called them back. I asked them if they would fix it and if they planned on charging me. The office said they stand by their work. I was very clear about not intending to pay more and they were expected to complete the job. A couple guys showed up, complained about how the other guy's work was weird, and fixed the leak. Then they handed me an invoice for something like $250. But the first guy prepared me well! I told them I was very sorry for any miscommunication, but that I would not be paying or signing anything. They called their office and relented. So for the low low price of $715, I got some great education about how to handle contractors. As a new homeowner and a pretty naïve person, this lesson was invaluable. It's just too bad that now I have to be a distrustful jerk to all future contractors. read more

INSANE prices. I had a pair of plumbers out today who quoted me over $400 for a 10 minute task and then another $200+ to replace a small hose. When asked why the prices were so high, they had no idea. "Because the book says so." Note to plumbing companies: If your plumbers aren't educated enough to explain the price of a job (HINT: It's labor plus parts where labor is your extrapolated run cost) then don't send them out. DO NOT use this company: overpriced and uneducated. read more

Edit: Response to Chris. B. Yes. You were upfront. I'm again as stated before am disappointed with myself for allowing you to come give me a ridiculous quote plus charging $100 to give me that ridiculous quote! Basically free money in your pocket just knowing you'd give me an asinine quote. Rooter-Man came out for free to give us a quote and even without your rip off quote fee he came in $200 less than you. Your "guys" who gave us a quote even told my husband he isn't going to find anyone to do it for less. Making it awkward for him while they were here! Again enjoy your $100. Con-artist! Disappointed with myself! I should of known that a company that will charge you $100 just for an estimate is a huge red flag! There are so many people who want/need work at times like these we are currently experiencing. I should never have contacted or allowed them to charge me for an asinine quote! I think that is ridiculous. Shame on me, please learn from my lesson. Do not pay someone ever to give you a quote! Their quote was ridiculously high and they were here 2 minutes and left with $100 in their pocket! Enjoy your $100 for 2 minutes of time! read more

I called this company as well as 6 more for an estimate and the person that called me I believe MIA, was so disrespectful and dismissive that they were and IMMEDIATE no from me. Why would I spend my company's money on all of these upcoming projects with these people? Then, 2 days later another person called me to see if we had and appointment and he was rude too! Too many options out here that will treat you right and not charge you for doing so. I manage many properties with a huge re-pipe coming for one of my apartment buildings. PUGET SOUND PLUMBING WILL NOT GET THE CHANCE read more

Just had an amazing experience today with Puget Sound Plumbing!!! Starting with Brianna who answered my call to Taylor who came to repair and replace my expansion tank that sprung a leak. The whole upsetting episode began at 1:30 pm and by 4 pm the entire job was completed and working better than ever. High quality workmanship and professionalism stands out!! They now have a lifetime customer in me. I could not be more pleased or impressed with their kind service and the price was right too! read more

Beware, these guys started to be in the business of just driving to your house and give you an absurd quote just to get the $100 mandatory visit. They quoted $900 for a toilet that doesn't flush because of $10 part replacement which takes 5 minutes to replace. read more

I was very disappointed with this service but what was even more disappointing was that when I reached out to the business to try to rectify the situation, they never responded. They quoted me quadruple the price that another company quoted so I did not have them do the repairs and they also broke my shower head during the consultation. I made an appointment with Puget Sound Plumbing for an estimate. Scheduling was prompt and while the dispatcher was nice and communicative, they rescheduled with me three different times. I was not given advance notice and each time I was called that other more important "plumbing emergencies" had come up and that they would not make it that day unless I could wait another ~5 hours. These calls came towards the end of the service window I had scheduled which means I wasted several hours of my time waiting around my house for the plumber to come. When the plumber finally did make it out he was nice but quoted me $1200 to fix my leaking bathtub faucet and said he would need to go through the drywall. He also said that this price would not include repatching the drywall after the plumbing work was done. He mentioned that he may be able to do it for $600 by replacing a part, but that he would need to order the part and could not guarantee this would fix the issue. He told me that even if it did not fix the issue, I would have to pay the $600 and then do the other technique which would cost an additional $1200. I also asked him to take a look at my dual shower head while he was here which was dispensing water from both shower heads at once. He told me I would need to replace a part and that it was an easy fix but after he left I began to notice that every time I took a shower the shower head would spray from the pipe onto the ceiling and several other directions. This is really what I called about afterwards as something the plumber did broke my existing shower and I requested a refund of the cost for the trip out. They charge $109 for an estimate and put it towards the service if they end up servicing in the same trip. Their quotes for service were so high that it seems like a scam and my feeling was that they were either going to charge an arm and a leg for the service, or come out for 15 minutes and simply gather their $109 and be on their way. I was able to have my bathtub fixed by another plumbing company in 30 minutes for $300 without going through any of my walls. read more

Techs arrived 15 min late after 2 hour window and gave me an obscene quote ($400) to remove a small object that was dropped in the drain. I called bc they left their number when we first moved in, but definitely won't be calling again. read more

Mike from Puget Sound Plumbing came in for an estimate and told me about a lot of things that I did not know was wrong he was very very honest with me and I trust him with all of my plumbing needs at this point. I have had seven plumbers at my house and none of them told me that my plumbing to my washing machine was not vented and that it was undersized.?I had multiple p traps when there should only be one. Which is why I will never go anywhere else. I highly recommend Mike and his assistant Junior who looks like my cousin. LOL read more

Either trying to scam for money or surprisingly inefficient. Called them home for appointment to fix a Faucet that wouldn't work (unable to stop water so had to switch of main supply). I had called a few other folks but only these people were able to make it on that day. Although they didn't make the initial time, i was told in advance that they would be late by a couple of hours. This is the Good part. I had the Faucet Knob and the spring (no washer/seat) on the counter. So, i would assume that there is a spring in play as well. And if you look at the faucet i think as a professional, they would have known that. Two of them came over and they took a look a the faucet while commenting to each other that the knob does not have any traction while they tried to place it over the knob and rotate it over a couple of times. After which, here is what they mentioned. They indicated that the part is not available (agreed it might not have been easily available) and would take 2 to 3 weeks. And upon arrival, Fixing this would cost 520$+Parts+Tax (Should have asked for the price for parts, i guess, i would have been fleeced there as well). (Note: There was a similar part in Amazon that could have reached in 4-7 days with priority shipping.) I was offered another suggestion i.e. replace the valve completely by cutting open the drywall. Ah and what would you know, it would cost $1200 + tax (not sure about parts as i didn't ask). I had to decline both options as both of them didn't seem right. And the kicker, again they were talking to each other about how the knob didn't have any traction. Expectation from a professional for this job: 1)Suggestion on where i could get this cartridge 2) Point the actual issue ( i am paying 99$ + tax for the visit) If i could fix it yourself, what i would do i.e. they could have suggested, that Seat/Washer is missing and for the knob, all i needed was a screw 3)At least not mislead by the fake twisting of the knob indicating that there is a big issue. Anyways, went to Lowe's, they didn't have the part so suggested me to try Anderson/Larry's. Larry's had the part that i needed, since i saw on amazon that the spring came with a washer which was missing at my place, i got the washer+spring as well. Larry's guy pointed out how i could get it fixed and it shouldn't be difficult. There was a Another contractor at Larry's and he mentioned the same. And suggested that i i couldn't get it to work call them. Long story short, it was less than 5 minutes of actual work to stop the leak, attached the Cartridge (might not have needed one but just to be sure used a new one) and the washer/spring and hey presto, the water stopped. Next day, our Handy man came over took a look at the faucet knob and screwed it in less than 5 minutes and it was good as new. read more

They robbed me $ 750 for a 30min under the sink job and quote $560 for putting the dish washer in. (Btw Home Depot charge 150 for installation). Good lesson learned for me, if it is a good business w high customers review it won't send mail coupon. If you have nothing else to spend money try this. read more

What a waste of time. I waited 45 mins before walking down the block to get some food. I got a miss call from Ryan and called him back after 2 mins and 43 seconds, I checked caller log. Ryan stated that the installer left because he had another appointment. Why schedule a time when you are already booked with somebody else? They expect us to give them 2 hrs, but they can't give us 5 mins. I decided to give them another chance. The second day, I waited 1 hr but never got a call from anybody, so I decided to call Ryan. He kept saying that the installer was working somewhere and don't know when he will be done. Again, why give us the 2hrs window when you can't make it? Ryan said he will call to check and will call me back after. I waited 25 mins but never got a call back, so I gave Ryan a call. He stated that the installer is still at another and don't know if he can make it or not. I told Ryan to cancel my appointment and I don't to reschedule. Ryan became rude and said "well, you weren't there yesterday". Really, Ryan? What horrible customer service!!!! Safe you're money and time, do NOT call them. read more

Puget Sound Plumbing came to my office to check on why my toilet was clogged. The so called plumber immediately told me my toilet was old. I thought that was strange given it was a fairly new toilet. He proceeded to spend 2 minutes attempting to unclog the toilet, the told me the clog was int the toilet so I would need to hire him to replace the toilet. I told him it was obvious the toilet wasn't the issue and he said, "Are you a plumber". After he left I removed the toilet and confirmed it wasn't the toilet. I then rented a snake a fixed the clog in the drain. They refused to make things right. DO NOT HIRE THESE CROOKS. read more

Never use this company, was charged $650.00 for less then an hour of work to change out an exterior faucet that was not an emergency. They were not even willing to give me a labor and materials breakdown. Do yourself a favor if you like your money and get someone that charges a reasonable rate. read more

Well, I got a leaking bathroom tub and called them, they did finished the job on the second day, but is extremely expensive and left a big hole on my wall when they leave. The technician claims that the he needs to replace the whole valve system (which I still have concern right now because it is only a 7 years old house), open a big hole on my wall and billed me $1,500 for three hours of work. Up to here it is expensive but not unacceptable, but at the end of the work the technician says that he is not an expert of fixing walls, and I need to pay him extra to cover the wall he broke, and he cannot guarantee that it will look the same as before! If I pay $1500 for a leaking tub I would expect the work to be done in perfect quality, not a half-way done project. read more

There isn't a rating low enough for this business as they don't fix anything and overcharge plus getting through on the phone is a huge problem!! read more

They rescheduled my original service appointment and then missed the 3hr appointment window for the rescheduled appointment. Go with another company that values customer time and provides professional service. read more

Never choose a contractor for plumbing or any repairs unless you can get an estimate first ! I called to get a estimate over the phone. I need a plumber to install a hot water tank in my home. The scheduler said the plumber will meet me on site and give me a quote at that time. I asked for a 'rough estimate' as I wanted to compare what other plumbing companies might charge. The person "Chris" refused to give me a range of what hot water tank replacements normally would cost. I understand that they cannot give me a firm fixed price but after debating with him for 5 minutes and getting no where I have to say to anyone reading this - CALL ANOTHER PLUMBER ! Don't waste the customer or the companys time scheduling an appointment BEFORE they get on site and start figuring out how much they can charge you! Three other companies were happy to tell me their hourly rate and a range for installing a tank. All of them also were honest to say that the cost may vary once they came onsite to assess the job. I can only guess what they would mark up a hot water tank - after they arrive on site if one were to have these guys purchase it and install it as well. Who orders a dinner and then expects the waiter to informs you they restaurant's cook will quote you a price when your food is delivered to the table ! Obviously this company cares more about making lots of money off of unsuspecting homeowners. SHOP ELSEWHERE ! read more

Absolutely horrible service, cannot believe that this place is still in business. Our kitchen faucet head was leaking, so our landlord called Puget Sound Plumbing and Heating. They gave us a two hour window in which they would arrive the next day. The next day, at the end of that two hour window, they had not arrived. Nor had they called to tell us or our landlord that they would be late. When we called them, they said that they would be another two hours. The landlord rescheduled for the next day. They gave us another two hour window and again did not show up. The landlord rescheduled again. We got another two hour window, and again they did not show up and did not call us to tell us they would be late. When we called them, they said they would arrive sometime in the next two hours. An hour or so later they called and said that they had arrived. But they were at the wrong address. We gave them our address again and they finally showed up twenty minutes later. When they arrived, they came into our home without any personal protective equipment, ie no mask, even though that is currently required by law due to the coronavirus pandemic. The plumber took one look at our sink and said that it could not be repaired and that he would have to replace the faucet. He told us that this would cost, at a minimum, $850. To replace a kitchen sink faucet. $850. After a quick google search revealed that this price was as absurdly high as it sounded, we opted to look elsewhere for our plumbing needs. In sum, this plumber failed to show up multiple times, did not bother to tell us he was delayed or unable to make it, did not take proper precautions due to the pandemic, and tried to massively overcharge us. If you need plumbing services, find someplace else. This place doesn't deserve your business. read more

Plumber attempted snaking drain, found blockage/ decayed old concrete sewer pipe under our concrete pad in front of our auto repair garage. They pinpointed exact spot w/ camera system. Concrete sawed and removed a square to access. Put in a cleanout and snaked some more. Recommended new pipe to street but said I could get by with the newly installed cleanout. They installed a metal access point w/ cover and re-poured new concrete patch so cover sits flush. Concrete patch quality looks better than the existing concrete poured in 2007. They did an awesome job. Nobody wakes up one day and wants to spend money on their sewer pipe but when you need to get flowing again you want somebody experienced and trustworthy. I'd have Dave do any plumbing job you need. Mark H (Burien WA) read more

They came out to do a camera scope of my sewer lines and quoted 20-40K for repair/replace. Asked for the video of my $500 scope so I could just get a second opinion before spending that kind of money and they reminded me I did not ask for a video before they scoped? Be sure to always be thinking ahead of the professionals who don't even ask/offer the option! read more

The techn. was a nice person, but they didnt really do much. We had a water leak outside and there wasn't much they could do. So I asked can you atleast check the crawlspace to verify there was not leak down there. The guy was down there for like a min or two and came out saying it was fine. They then wanted us to cut all the shrubs in our yard to determine where the leak was. Which was totally fine, I would have done that. But I had been interviewing multiple plumbers to get their bids etc. The next plumber then went down in the crawlspace, spent like 10-15 minutes down there and found the leak. It was actually in the crawlspace - they totally missed it, or didn't look that hard. But nice people overall it seemed like - just not sure about knowledgeable. read more

Called last night at 9:00pm to get a plumber out in the morning to look at my drains in my house. They were draining slowly and backing up a little bit. So not an emergency. They called me this morning to set up an appointment. Was going to be between 12 and 2. Then they call me at 2 and said we can not get out to me today. So now I'm calling around trying to find somebody that's not going to be over time pay. I would not count on this company if you need them to come out. read more

We were having issues with our water heater and our gas stove. The pilot light on the water heater kept going out and the stove would intermittently work. Sometimes the burners would light and sometimes they wouldn't. Also, the oven would take over an hour to preheat at times. We were thinking we had a gas problem, so we called Puget sound plumbing to come take a look. We had a guy come out and he was supposed to be there between 1-3 and didn't show up until 445pm. We told him what was going on and the first thing he said was that he couldn't help us with the stove because he wasn't an appliance guy. Then when he looked at the water heater, he just looked at the date on the heater and determined we needed a new one. My husband didn't trust the guy, so we decided we needed a second opinion and man am I glad we did! We had another company come out and they actually listened to what we had to say and he recognized that it was a gas problem as well. He found that the gas meter valve was almost all the way closed and was making the appliances compete with each other for gas. It was a simple fix that cost us nothing while the Puget sound guy wanted to charge nearly $4000 for a new water heater. We will never recommend or use this company ever again! read more

I have no idea how a company like this stays in business. I called as I needed a shower valve replacement done on a bathroom remodel. The dispatcher who was very pleasant said they can have someone come out within 1 hr to give me an estimate and do the job. There was a dispatch fee of around $100 but when I balked, they waved it. Ok so far so good... So the service man shows up on time, nice guy, he looks at what's obviously a pretty standard replacement job and he checks his some type of pricing guide he has from his company and says the job will be $1500! I was shocked, that's not even including the shower assembly which I already bought from HD. Pretty much just labor and bit of copper and soldering. I asked what they charge per hour as I was floored to which he replied they don't charge by the hour but by the job. I asked how long it would take, response was around 3 hours. You guess their rate. I thanked him for coming, patting myself on the back for not paying that "dispatch fee". I called another plumber from yelp the next day who got the job done for $300. Took him less than 2 1/2 hours. Pretty much just a waste of my time with these people. I can't imagine they get much work for the ridiculous prices they try to charge. I guess with their business model, they can afford to have their service guys spend most of their time driving around town giving laughable bids until an occasional poor sucker who has a real emergency takes them up on their rip off prices. They are just as bad or maybe worse than notorious Beacon Plumbing. read more

During the recent snow storm I had an issue and needed to replace a water faucet in my garden. It took them less than 45 minutes to do so and still charged me $902 plus $59 for opening the wall!!! When I asked about the amount, they told me it's a "fixed fee" that could not be adjusted regardless of it being a simple fix. Stay away, they promote heavily promote on the yellow pages cover. I plan to report them across other sites and bureau. Beware: They also make referrals to other companies that are also overcharging their services. read more

Don't call this company unless you want to be overcharged! A friend passed me along a FB recommendation and so I took it but luckily I wasn't charged the $99 drive to your house "pre-overcharge fee" (the one that they do to assess if you're dumb enough to let them gouge you). My water line from the meter to the house had a small under ground leak, it was seventy feet and they quoted me $11,000 dollars! Completely outrageous and criminal in my opinion. I didn't take the bait, I paid $2,200 which was reasonable enough. Three guys with shovels dug it out in 2.5 hours and the Pex pipe and hardware was probably $200 max (so still someone covered their costs and then some) but no backhoe, no street closure, no water geyser shooting from my front yard etc. So to sum it up, don't call them and like in healthcare get a second opinion! Cheers read more

DO NOT TRUST THESE GUYS - we had a burst water pipe in our bathroom and water was going everywhere, but they did not take control of the situation and give constructive advice, and instead seized the opportunity to do incite fear and saying things like, "It's REALLY BAD, it's going to cost you a lot" / "Black mold is deadly". All they did was to shut off the main valve, and tried to hard-sell us services costing over $2K!!! They could not provide any solid basis to justify the estimates of repair costs, and gave us a really sour look when we declined. Really rude and they just seemed like crooks. Oh yes, they also charged the $109 dispatch fee just to switch off the valve. Go with another (honest) company for your plumbing needs instead. read more

Called in the morning, sent 2 men that afternoon, unfortunately they couldn't fix the toilet because it is a very unusual Toto brand but they arrived in a timely manner, were very honest, and offered to send me the number of the Toto Rep who will be able to fix it. I will call them for future plumbing needs. read more

This was one of the worst experiences getting an estimate. Service tech was over an hour late and very unprofessional. We were told we needed a part that would cost $1000. Plus another $1700 in labor for what we were told would be a few hours of a job. Thankfully we did some research on our own and found the same part at Home Depot for $110. read more

I decided to speak with a manager about my unsatisfactory experience, so I called on 7/24/17 and spoke with Chris. He seemed genuinely concerned by what I reported to him about my experience. He said I should have had a written estimate including the cost for repairs--and agreed to that price by signing the estimate--BEFORE the repair was done. I was not provided with any paperwork until all work was completed, and I was asked to sign it then. Chris explained that this was not their standard practice. Chris also apologized for the mess left behind by the technician, and he offered to send him back to our home to clean up the black mark in the shower and anything else that he left behind. I told him I did not want the technician to come back into our home, and I cleaned it all up myself. Although I still do not feel good about the experience I had, I have raised my level of satisfaction by one star because Chris was responsive and concerned. He agreed to refund me about 1/4 of what I paid, and the check arrived in the mail today. read more

If I could have, I would have left negative stars. These guys came out to fix or replace the bathtub faucet diverter. They were at my house for less than 30 mins, put on a plastic faucet that sprayed water all over the wall and floor AND charged me $500.00. When I called the plumbers to come back out and fix the spraying they told me that was normal. WHAT??? I called the manager, Chris. He told me they would come out the next day and put a higher quality faucet on. They didn't. I called the the next day and he said they were just leaving. Right. They did put on a nicer faucet, but for $500.00 I was expecting solid gold. This is the worst company I've dealt with. I really don't know how they're still in business. read more

Overpiced, cocky and dishonest (odd that 51 of their reviews are filtered???) Understand the $50 dispatch fee and didn't seem that bad when I initially thought that it would be applied to my bill. BUT, then a couple of young guys arrive and give me some outrageous quotes for some basic plumbing. One of which was to simply cap two 1/2 in plastic pipes. They quoted me $450 for this and claimed it's so expensive because it requires "a special tool that costs $400". After they write up the rest of my quote, they said they could cap the pipes for free if I let them do the rest of the project (amounting to over $4,000). That obviously showed me that capping the pipes wasn't a big deal if they were offering it for free. I told them thanks for their time, paid the dispatch fee which ended up being $55 (for some reason included tax - how can you charge tax on a service call, and service call only? I'll have to talk with an accountant about that one - seems sketchy, but I guess fitting). 5 minutes later a quick google search found that I could buy two Sharkbite End Stops at Home Depot for about $10 and very, very easily solve this problem on my own. What happened to needing a $400 tool... I'm sure they find their business out there, which is too bad. I'll certainly be looking elsewhere for my larger plumbing needs. I really was looking to support a small local business, but they sure blew it. read more

Stay away from them! They over charge their work! I got them from Amazon service. I trusted Amazon to filter out bad providers but I was wrong. They charge $99 for dispatch fee to inspect the toilet, then $469 to pull and reset the toilet. Then after they took out the toilet, they saw it was missing a flange kit and charge me another $417 for installed the flange kit. With "discounts", They charged me $900 in the end to reset a toilet and add a flange kit. Other places only charge $300 or less! I asked them to break down their cost and labour and they refused to do so saying this is a fixed job charge and can't separate parts and labour. They say they charge expensively because they have a 30 day warranty. But other providers do the same for much cheaper! I called them for a price dispute and the only thing I got was a $99 coupon for the next job. I will never ask them to do anything ever again! read more

Seems like a scam. They offer coupons for $60, but refuse to provide estimates without an in-person visit, while the dispatch fee is $100. At the time they arrive you have a sunk cost of $100 and they can quote you anything they like. I imagine most people agree and are taken in for a ride. Yelp folks -- don't put yourself in a position where a contractor has leverage over you. Most estimates can be done based on photos, description, etc. (at least ballpark). read more

They did a simple installation of a kitchen faucet and a basic laundry tub faucet. Not only were they late by 4 hours but they charged $935 for the kitchen faucet and $646 for the laundry tub faucet. After taxes this minor job was $1,839.00. This company overcharges and takes advantage of people. Talking to Chris about the ludicrous cost he kept saying this was the standard cost based on their "books" but refused to provide proof of standardized pricing. There was not breakdown for labor cost or material cost. Based on my experience and other reviews I recommend you find another company that is trustworthy or do it yourself. read more

Puget Sound Plumbing and Heating will not provide estimates, even when it is reasonable to do so. We had a leaking toilet. My wife tried to get an estimate to replace the flush mechanism and float. Unfortunately she agreed to let them come without securing some ballpark cost for the work. They provided a $600 estimate to do the work. Meanwhile, I called Beacon Plumbing another local outfit that gave me a $200 estimate for the same work. We were out the $108.41 visit fee, and I refuse to ever call them again. When I called to complain about this shakedown, I was informed that my wife's call to them was recorded, and if we didn't pay the site visit by the next day then it would be sent to collections. FYI - I eventually bought a new toilet at Lowes. When the Lowes installer showed up, he asked me why I was replacing the toilet then proceeded to tell me all it needed was a $5 gasket. You don't want to do business with these PSP&H characters!!! read more

Wow, what a rip off. Thankfully we got some more estimates, which saved us over $1,500! Although we had used them before, we hadn't had a comparison. For starters, they charge a dispatch fee of $99, whereas others came out free of charge. Then they claimed that the water tank (which is not even 6 years old) should be replaced, because the connections were corroded so a replacement of the elements would only be a temporary fix. This evaluation took only about 2 minutes. Turns out the tank is perfectly fine and the parts only rusty (which is normal) but not corroded. Furthermore, other companies would have charged us only about half for a water tank replacement and also only half for the replacement of the elements only. And then finding out the total relacement is not necessary leaves me speechless. What crooks! read more