I had my vents cleaned today. it feels like they were very thorough. I am very pleased with their…read moreservice. I learned that not all vent cleaning places are the same they came with a large truck that housed the vacuum.i absolutely would recommend!

Our tech did an awesome job of cleaning our furnace vents!!! Very knowledgeable!! Both his prep to…read moreget the job started and the cleanup after were thorough...left our home clean and ready for use!! We highly recommend these folks...on time, professional, clean and neat and very thorough!!!! Shar G

The service was unprofessional and the cleanup was incomplete. They only had basic tools and could…read moreonly clean from both ends of the vent -- their equipment couldn't reach through the entire vent. After a quick attempt, they simply stated they had done all they could and asked me to pay.

The folks at sonic air ducts are extremely professional and I am really happy I called on them to…read moreaddress my vent related issues. First, I had initially called about my dryer vents since my dryer was complaining about it, and I was worried since it's a known fire hazard. But they offered me to deep clean the other vents too, and I gladly accepted since I've noticed a lot of dust too. Richard the technician did a good job with the air vents and I could tell the air was lighter at home. However the dryer kept complaining days after. So I reached out and they had Richard come back again for second visit for free, and they realized my dryer ducts are extremely long and extremely clogged. Richard managed to extract a massive (see photo) bag of lint after a couple of hours of hard work. Thanks for being thorough! It was a great experience.

DO NOT CALL THIS COMPANY!!! They will extort you, send you an estimate for one amount but then find…read moreother issues while installing the over priced part you agreed to, because you were left for a week without heat (after having already been out to inspect the heater once before) and the cost will double. My mother-in-law called them because her heater was making a loud noise. They came and shut off her heat and told her they'd be back in 2 days. Then at that time she got a text message telling her to shut something off, or push a button. She did and then they were under staffed and couldn't come out. After 6 days of my 80 year old mother-in-law living in a house without heat (her house was sub 50 degrees) they sent her an invoice for $360 because she apparently needed a pump and they said her heater would not turn back on without it (even though it worked prior to them turning it off). She was freezing so she just said as long as it was today. They were at her house within an hour (ironic since they were SOOO busy the first 6 days...). Then, the estimate DOUBLED while the tech was at her house as he said he found a gas leak (the house did begin to smell like gas AFTER the first tech turned off the heat). (I should say the 2nd tech was EXTREMELY understanding and helpful. He also confirmed that the gas leak was NOT reported by the 1st tech and the 1st tech was a new guy.) My mother-in-law agreed to it but called us. While we were on the phone with her the tech said that to fix all the problems he found this time (again someone had already been out there to inspect before) it would be $1500!!!!!!!!!!!! My mother-in-law started crying because she couldn't afford it but she couldn't handle being cold any longer. I called the company, the receptionist told me she wasn't able to make any decisions and would have her manager call me back. Then my husband went to talk to the technician at my MIL's house and he told us that she was delayed due to their high volume of customer's with larger (dollar amount) problems. I called the company back and asked to speak to the owner/manager. The receptionist denied my request and told me she never told me she wasn't authorized and that they have all their calls recorded. She told me they had record of calling my MIL every day to schedule the service but we have phone logs showing my MIL called them every day. She told me we were going to sign a waiver to release them from liability of the gas leak. When I said we wouldn't sign it, so she said she was pulling the techs from the job and hung up on me. When I called back, she again told me they were leaving the job (my husband who was with the technicians confirmed that they had tried to recall the techs from the job and my son had been recording EVERYTHING from their interactions with the techs) and refused to get me in touch with the manager or owner. I said I have read numerous reviews who said the owner was a man of integrity and I had seen negative reviews retracted after speaking with him. She again told me she was pulling the techs and tried to hang up on me. I told her I didn't want that and maybe if I could speak to someone who was authorized to discuss these matters with me (and not lie to me about what was or was not said on recorded phone calls as I am 100% SURE they will justify MY side of the story and not hers) maybe we would sign it but not without discussing these very unethical practices with someone who did have authority, and the person who would actually be impacted by our response to this distress (not someone being a complete brat and who didn't comprehend the severity of the situation). I was put on hold for about 15 minutes but then told she would call me back. I haven't heard anything from the company since. I believe this occurred intentionally to extort my mother-in-law. I also think the initial tech was responsible for the gas leak (whether intentionally or accidentally I can't say). Because they were not clear about what was needed, and they kept delaying her, she didn't have time to get a 2nd opinion or compare prices. We will be taking this up with the BBB (https://www.bbb.org/file-a-complaint) and the Attorney General as the Department of Justice has a form specifically for Elder Abuse and Elder Financial Exploitation Statutes (https://www.justice.gov/elderjustice/prosecutors/statutes). This is completely immoral, unethical and NOT an action of integrity. I will also be getting someone out to my MIL's to take a look at the gas leak and give us their opinion on how the gas leak came to be.

We had a heat pump installed last year and Integrity was a good value, and the sales person was…read moreresponsive and eager to share information. We had the system serviced today by Richard. He was thorough, professional, considerate. He had suggestions for modifying his schedule so my dog could be comfortable while he worked. Highly recommend

Our furnace developed an issue right before winter, of course! We scheduled a service appointment…read morewith Mountain Valley Heating & Air. I spoke with Ann who was super nice and very helpful and experienced. I gave her a some information and troubleshooting steps I'd already tried. She setup a diagnostic appointment and later that same day called me back with some additional troubleshooting information and suggestions. Who does that? Small businesses that care, that's who! She was able to give me some pointers on where the issue might be and bingo, the failed inducer relay part was found. I'm arguably competent at DIY and was able to replace the part and be up and running overnight. People, support you local small businesses. These businesses really take the time to help their customers because they care. Any of the larger corp service companies would never have gone the extra steps that Ann took the time to do. Yup, Mountain Valley Heating & Air is getting our future business and I'm happy to say you should try them too. Steve F

Make sure to contact Mountain Valley Heating and Air (MVH) if you are in the market for a new HVAC…read moresystem. If you are a Puget Sound Energy customer, this company is a PSE contractor. Jim not only came out to our house to give us a comprehensive estimate, he was also the person who did the actual installation. I needed to replace our 18 year old American Standard heat pump but wasn't quite ready to replace our furnace. After thoroughly educating myself on heat pumps, I called 7 different HVAC companies for estimates. I was open to all the top brands. Some of the companies would not replace our heat pump without also replacing our furnace. A couple of companies said that they would flush out our old heat pump lines with nitrogen instead of replacing them. Most companies sent out a salesman to give us an estimate but they were not the ones who would install it. Yesterday Jim from MVH came out to our house and replaced our old heat pump with a new American Standard heat pump. He and his assistant Braden were at our house for over 9 hours doing the work. They meticulously installed our new heat pump, replaced our heat pump line with a new one and replaced the coil on our furnace. Jim removed our broken automatic air filter and designed a slot to fit a standard size disposable air filter. I think they went above and beyond with the installation and their clean up was impeccable. Jim installed a new "smart" thermostat which also qualified for a PSE rebate. Anne, the office manager was so helpful in answering questions I had and in completing the PSE rebate forms and all the paperwork. MVH also had competitive pricing and I saved money with the PSE rebates. Yes, I am very happy that I decided on Mountain Valley Heating and Air to install our new heat pump. This company was also the HVAC company we hired 18 years ago and I highly recommend them!

These folks are great. I've had a number of separate work projects with them, ranging from…read morereplacing my oil-based boiler with a gas-burning boiler, to servicing our hydronic radiators in a few different ways (replacements, fixes, removal). Planning on having them back later in the year to put back some radiators that are being removed in favor of a remodel. In my experience they've been very honest about how our system can best be served (including recommending solutions that are appreciably not the most expensive, based on our own priorities, which I appreciate), and have been flexible when work had to stop mid-way through a project due to unforeseen circumstances. When we found out that our exhaust wasn't exhausting, they were able to get a chimney person out the same day to get an assessment. I can't express how much I appreciate someone who knows when they've hit their technical limit and is willing to say "Let's bring someone else in". Can't express enough how grateful I am to have them around to help out. It's important to me that I have good people that do good work on a house I love dearly, and it's comforting to know my plumbing needs are able to be taken care of by people I trust. Keep up the good work y'all.

I used NW mechanical previously for some fix work and they were great…read more Recently I had some broken pipes , and asked them to give me a quote. Their trip charge is 200, because they were great before and I was ok with that. But this time, not only it took them 2 visits (including a missed one) and a long time to give me a quote, but they gave me a ridiculous estimate that made me think they don't want this job. This is ridiculous so I have to go to others. All my 3 other quotes ( from other well reviewed companies) were like 600-1000 to replace the broken runs, but they quoted me something like 5000. So 2 star for previous good work, but they disappoint me this time.

Ofer is amazing. He installed a new ductless split AC for us and did it flawlessly for less than…read morewhat anyone else quoted. Ofer evaluated our needs and explained we didn't need 18000 btu. He suggested ways to reduce our costs. 10/10 would recommend!

Very poor quality installation. My mini split was installed, but never fully functioned properly…read more It continued to drain water onto my deck. I repeatedly reported the issue, and Ofer would offer a "fix" that never properly fixed the problem. Continues to make excuses and now says it's passed the warranty, despite never properly working to begin with. The original picture of the split piping is from August 2024 shortly after the install.

Had an issue with our gas furnace and got another company to come in and give a quote. They told me…read morethe induction motor wasn't working and would need to be replaced, giving me a fairly high quote for replacement. I wanted to get another quote and ended up going with Airloop as they said their quote fee would come out of the cost of repairs, unlike the other company I used before. When Jairo and team came in, they showed me that the induction motor was working fine and it was actually another part (motherboard) that had to be replaced. Gave me a much more reasonable quote for replacement, even telling me that they'll check for me whether the furnace is under warranty and the reduced price if it was still available. Great service, communication, everything. 5/5! Will definitely call again.

Very happy with the service. My HVAC was repaired the same day and the follow up was prompt and…read moretimely. Will recommend to everyone.

Absolutely -- I can help you craft something that feels genuine, appreciative, and highlights the…read moreurgency of the situation without sounding over the top. Here's a polished, warm, and credible review you can use or tweak: --- Outstanding Emergency HVAC Service I had an unexpected HVAC issue come up, and this team was incredible from start to finish. They responded quickly, communicated clearly, and showed up exactly when they said they would -- which is rare when you're dealing with an urgent situation. The technician was professional, knowledgeable, and took the time to explain what was going on without making me feel rushed or overwhelmed. What really stood out was how efficient and thorough they were. They diagnosed the problem right away, had the parts on hand, and got everything back up and running much faster than I expected. You could tell they genuinely cared about helping, not just getting the job done. If you ever find yourself in a bind with heating or cooling, this is the company you want to call. Exceptional service, fair pricing, and real peace of mind. --- If you want it to sound more personal, more formal, more humorous, or tailored to a specific company name or technician, I can shape it however you like.

A Complete Nightmare: Unreliable, Financially Unstable, and Incompetent. Do Not Hire…read more I hired this company in late September 2025 to replace two furnaces and install heat pumps, a job worth over $25,000. What followed has been the single most stressful service experience of my life. Here is the timeline of their failure: No-Show & Excuses: They were scheduled to install on Sept 26th. They didn't show up and didn't answer calls. The next day, they finally contacted me claiming they had a "storage theft" and lost all their tools and materials. Financial Instability: I was incredibly patient. I waited while they managed to install one unit, but the second one kept getting delayed. Shockingly, they eventually admitted they didn't have the money to buy the necessary tools to finish the job. Forced "Loan": To get the project finished, I had to pay an additional $6,000 upfront so they could buy tools, with a signed promissory note that they would repay me $500/month. Ask yourself: What kind of professional HVAC company needs the customer to finance their tools? Incompetence & Ghosting: The second furnace was finally installed on Dec 12, 2025. Two weeks later, the heat pump malfunctioned. Jan 2: Scheduled a repair visit. No-show. Jan 3: Showed up but couldn't fix the issue. Now: They promised a quick resolution but have completely ghosted me. They are ignoring all calls and texts. I am now left with a broken system in the middle of winter, a company that owes me money, and zero communication. Do not trust this company with your home or your money.