I'm surprised with all the negative feedback on here. My experience was as expected from a professional service; called for someone with a solution and received it. Here's my experience: After 5 hours of attempting to unclog my kitchen sink with a snake auger, I gave-in and called Puget Sound Plumbing. Chris provided me with a reasonable window 2-4 hours from the time I called. Dustin diagnosed the situation (with my contexts), provided me with a reasonable cost and got to work on my drains. Listen, plumbing (and any MEP) work is not glamorous, however, if we knew how to do it, we wouldn't be calling the pros, so it's easy to feel a cost that is set (based on industry standards) is too costly. Very Thankful for the same-day efficient (hopefully lasting) solution. read more

I've never had a business promise a refund and then refuse to send it. I had Puget Sound Plumbing come out to repair my water heater and they quoted me a fair price for a "full service" of the water heater system. In addition, I had to have them come out to look at a leak that occurred in the same system after they left. Since I couldn't 100% prove it was them that caused the leak even though it was in the same part they had been working on the day before I paid a token "call out fee". I subsequently found out that their idea of full service was a lessor service and contacted them for a refund to a more reasonable rate for the service they provided as well as a full refund of the leak service because they were only there for 15 minutes. The lady in the office offered me a refund of $600 and said the check would be in the mail. That was a few months ago, I've called and asked and they said they would get back to me. I've never dealt with a business that promised a refund and didn't deliver. I would not recommend doing business with this plumbing company. If you'll note their response says "a possible refund", a "possible refund" is when someone says we are reviewing the situation and will get back to you or has not attached a dollar amount to the refund. Not when someone says to you "A check for the amount of $601 will be mailed to you soon". So in addition to not providing a refund they are lying about the situation. read more

I recently had an issue with a broken stop in my bathroom sink. Puget Sound Plumbing provided excellent service at a reasonable cost. The workmen were professional and left everything orderly. I am very happy with their service and would use them again. read more

We called about a laundry line blockage. Two technicians came and cleaned out the trap under the sink. They charged $350 and they wanted another $350 to run a router line through. We declined that and paid but we're not given a receipt. When I asked if the work was guaranteed I got a mumbled "thirty days." Ran one load of laundry successfully, then another flood when ran a load a day later. Next time we need service, we'll pay attention to the ratings. read more

Service requested was fulfilled in a timely manner. In the beginning, communication was thorough, clear and concise (to a degree). After initial consultation, communication became warbly, slightly confusing and unclear, as if the technician was torn between honesty and falsities. The cost jumped to a 50% rate, and the promised 'clean up' and promise of a mirrored appearance of the way it was before, the 'trenchless-trenched' horrid demolition, monstrosity of my newly faved, previously ignored side yard, became atrocious, heart crushing, defeated of reversed hours of improvement only to be introduced to a side yard that was worse than, univiting to, anroxk quarry from, a sad, and quite frankly, a pathetic excuse of, offensive attempt of, patching back in to look as if never savagely ripped out, dead patches of ill shaped things of what was once lush green grass 'kinda, just shove it there's dead dead DEAD GRASS. Like we woukd not notice. It was not unlike the 3 stooges' (one of) ill-fitting, falling off toupee. Very offensive. NOT to mention... The tripled quantity of rocks, large LARGE river rocks, poorly placed to mask a sink hole of a ditch dug too deep, far to close to the house. Billy was nice and all, professional (as long as he stuck to the script) and timely, and I have to say, quite alluring, anyway, he knew his place in the company. Sad thing is, I found him faltering over his words and at times, lost for words, when attempting to smooth over the broken giant drill that was being used in a so-called trenchless pipe replacement. Wow. My advice? Think twice!!! read more

This is a mixed grade. The field technician, Michael Lawson, was terrific. He's on time and responsive. The office has poor communication, over promises and under delivers, and will try to add new charges after a contract was signed. The verdict: hire Michael as an independent contractor. Do not hire Puget Sound Plumbing. read more

SCAMMERS!! Believe the reviews. They charged me $350 to fix my shower valve (or so they said) then said it was another $1300 for the the parts. Crazy!! Do not use them!! The reviews are true. I'm so annoyed I didn't read these reviews. read more

Dustin was prompt and proposed a few solutions with different prices to fix my issue. I appreciate that. Thank you Dustin.

I wish I read the reviews of this business before calling them. They are big scammers. They will not tell you ahead how much it costs and take their time and OVERCHARGE at the end. I had a simple job of replacing the showerhead and probably replacing the cartridge in the volve. IT TOOK HIM over 6 hours!! Mostly going back and forth and presenting the bill for $1230.00!!! Just Disgusting read more

I had a really good experience with this company helping me out with finishing a faucet install and replacing old stop valves. Billy arrived within an hour of me calling, and gave me a few itemized options and tried to reduce the cost. Overall felt very reasonably priced for quality, quick service. read more

Not good services , too expensive. Finacial bate scams.not recoommmeded to anyone in need read more

Please avoid Puget Sound Plumbing and Heating at all cost! They are a complete scam. Over the weekend my elderly parent's new toilet that was installed had a clog and I called to schedule an appt. I was not there upon their arrival but when I got their call a technician was on the way, they said 15-20 mins, I left to meet the technician at my parent's house which I live less than 10 minutes away. By the time I arrived, the technician had declogged their toilet which was clogged by toilet paper and he used a snake auger to remove it taking him less the 15 minutes to remove it and the final price was $547!!! That is extremely absurd for work that is less the 15-30 minutes. They took advantage of my elderly parents who do not speak English and couldn't advocate for themselves or full understanding of the costs before work begin, they didn't confirm or ensure they understood pricing and went ahead. By the time I arrived, I was stuck paying the $547 bill on my parents' behalf who can't afford that. It is absolutely disgusting to take advantage and mark up your pricing significantly. Upon asking around, most plumbers charge by the hour and I wish I would have seen the Yelp reviews prior to scheduling with them. Additionally when I called to discuss the overprice charge, their customer service person Chris was extremely rude and tried to make excuses for their 2 star reviews on Yelp of scamming and ripping customers off with their book pricing. He claimed their Google reviews are great, which I think that's the only thing they care about because when people google them that's the first thing to show up, I recommend everyone doing their research and avoiding this company at all cost!!!! read more

They came and fixed the leak under my sink. Everyone I have spoken to or had the pleasure of meeting couldn't have been more knowledgeable and respectful of my home. Every time I called, they are kind and courteous The owner himself has even answered the phone while I was scheduling. read more

Mr. Chris, what are you talking about, I received a great deal for the services we got from your disgusting company? It's very clear, your company overcharged customers and just horrible cheats! Do you even read reviews, they don't lie! You guys should be out of business! Not a reputable company to trust!! What outstanding review? Check again, Mr. Chris! You can say whatever you want to say, but these people had experienced your poor service and just saying, reviews don't lie!!!! read more

Puget Sound - This is the standard thermostat which they replaced for $538.50 - Plumbing Near Me - Burien, Washington

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Seattle, WA: Great customer service. Quick response for leaky traditional hot water heater, but it ends there. THESE GUYS ARE VERY PRICEY. Just a 50 gallon standard hotwater heater was $3274.58 with military discount. Retail price on the same item ranges from $600-$1000 online. They claim Bradford White is the best! (it's just a hotwater heater folks). Thats a heavily marked up item, even when considering install cost. But, the real concern was their crazy priced "recommended" options (that I declined): $675.77 - thermal expansion tank (yes just a little tank fitted between pipes) $503.45 - seismic support (for a strap) $738.10 - Thermostatic Mixing valve (a value is a value, like what is in any faucet). read more

Do not use this company!!! Overpriced and they take advantage of you when you are in an emergency situation. They charge$1700+ for water pipe burst behind the toilet. The worst thing is we've been calling them multiple times( both we and the insurance company called) to write us a detailed itemized pricing for what was fixed for insurance claims, but they did not respond back to us at all. read more

Puget Sound - Plumbing Near Me - Burien, Washington

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I ended up getting an estimate from this company through a Lowe's referral before reading the yelp reviews. Although they waived the estimate fee, they gave me an estimate for an outrageous amount of money, and tried to scare me into changing my entire waterline when other people have already established that there is nothing wrong with it. I had called them for to an estimate on one specific task that should not have been that much. A classic bait and switch tactic, and he monopolized an hour of my time. Was going to unscrew the taps to show me rust etc. but I didn't let him. read more

Of 3 estimates to replace our home PRV (pressure regulation valve), at an open area by the water heater (no cutting out drywall or other issues), Puget Sound Plumbing and Heating was the highest quote at $1077, or $300+ higher than the other local plumbers. Buyer beware read more

$1316.82 for a leaking valve. They had tried to send someone earlier this morning and said that they'd waive the fee originally. They called 2 hours later stating that the guy was going to be late for the dispatch but that they would not waive the fee. I assumed this was going to be a quick fix and I was right. However, $1300 for a leaking connection line is unacceptable. Had I known that ahead of time I'd never have booked these people. read more

Called this company in to repair a drainage pipe I'd pierced while mounting something to a wall; I hadn't tealized a pipe ran though that wall, and my stud-finder read it as a stud. If you're concerned about COVID exposure, do not use this company. I answered the door wearing my mask, and the two plumbers walked in barefaced. When I asked them to put on masks, they argued with me. When I insisted, they went to their truck and returned wearing neck-gaiters, which all current data shows are worse than not wearing masks at all, from a virus-spread perspective. When I called the company to suggest they train their staff better, I was told that since different homeowners feel differently about masks, they don't make a big deal out of making sure their staff work safe. And don't expect them to provide anything related to the job that isn't actual plumbing hardware. They don't repair or replace the drywall they open to get to the pipes, they don't remove any insulation which may have become wet or contaminated as a result of the leak (and definitely don't replace it); they don't even have insulating spray-foam to seal where the new pipe pierces the house's envelope. And the clean-up was left to us. Otherwise, they were personable enough, and their work wasn't shoddy. read more

Thank you so much Alex and Puget Sound Plumbing. You turned our nightmare 2 bathroom reno into a dream. You know those phone#s that are like gold and you are really really careful to never ever lose? That's Alex's phone# for us. I am so thankful to have found him and will call only him going forward. We had been conned by a general CON-tractor who did plumbing work unlicensed, caused 2 different leaks in 2 bathrooms, flooded our house, and everything he did needed to be torn out. Plus he was threatening me with a lien on my house, and his insurance won't cover the damage because he wasn't licensed to do plumbing. (no, a general contractor being "licensed bonded and insured" is not enough. Learn from my expensive mistake!) We were pretty traumatized. Alex came in and saved the day. He came in and tore out all the bad leaking work, installed everything properly, and worked long hours diligently until it was finished so the tile contractor could start. He was exhausted but we were so grateful. He and his team were a pleasure to have working in our home. He had a great attitude and even had a sense of humor that helped to lighten the mood. I highly recommend Alex and have already given a couple of people his phone#. read more

My sinks backed up and Puget Sound Plumbing attempted to clear the pipe with a snake but couldn't reach the block because "the pipe was too rusted", looked under the house at the pipes, and recommend I replace the kitchen pipe for $3,000. They still charged over $500 for being at my house for less than an hour. Another company looked at the pipes under the house and used the clean out under the house to clear the block. This company must make a pot of money recommending unnecessary work for a high price. I'll be steering anyone I can away from them. read more

Puget Sound - Quote for $3,000 - Plumbing Near Me - Burien, Washington

DO NOT USE. Horrible experience - used bait and switch tactics to try to get us to pay an astronomical amount compared to what we were quoted, to the point that we had to call our lawyers. Attempted to do work that wasn't up to code. To top it off, they were extremely rude. read more

This place is the absolute worst. I received a magnet and a coupon for $60 off any service in a mailer, and thought I'd give them a try for a simple kitchen faucet installation. I made an appointment, and come day of the reservation received no confirmation call, no updates whatsoever. I had to call THEM to see if anyone was coming. The dispatch person said they would be several hours late. Said I could wait or reschedule. I chose to wait for them. Several hours came and went before I received a call cancelling the appointment. They rescheduled me for the following afternoon. Nobody came. Nobody called. What kind of customer service is that? Who does business like that? No plumber of mine, that's for sure. read more

Wouldn't hire them again. They were referred by a service and I assumed that they would have a good reputation based on that. They overcharged me for sure - which is my own fault for not looking into it more beforehand but we needed someone to come out and they were available. Paid $800 to have a drain unclogged that was backing up into my dishwasher and a new disposal installed. As they were about to leave - they turned on my dishwasher to clear the water that had backed up. I asked them what would happen if the dishwasher wasn't working - since they weren't going to wait around for the cycle to finish. They said the work was guaranteed for 30 days. Then, when I called an hour later saying that the dishwasher didn't have any water going to it and wasn't working - they said, Oh - that's not covered and told me to get out the user manual and read up on it. He also said, "I know you want to get your dishes done, but maybe just wait for your husband to come home and he can fix it for you." I passed out at that point because I was trying to set him on fire with my mind. Oh, and the drain is still slow. read more

This company preys on the elderly they wanted to charge my 87 year old parents $680.70 to change a $13 refrigerator water shut off valve. It took only 15 minutes . These type of people make me sick . I hope God has a certain place in hell for them. Don't use these complete thieves. read more

Puget Sound - $13 dollar shuttle valve - Plumbing Near Me - Burien, Washington

Overpriced and poor communication. $650 to 'attempt' to clear a clogged sewer line; note they also wanted to charge me an additional $350 for scoping the line with a camera before/after. Also beware that if they do show up, they tell you there is a $99 fee for them to arrive, which is waived if you spend the absurd amount they are going to quote you. When they ran their auger, they only used a small retrieval tool, didn't properly clear the pipe, and the clog showed up a few days later. I got another company to properly clear it AND scope it for $300. Don't let them hard pressure you to pay that much, they are just being predatory. I learned the hard way. read more

If I could give less than 1 star I would. These people are crooks. Use someone else, ANYONE else. I was Charged 3 times what it should have been to replace an outdoor hose bib with isolation valves. When afterwards I called and asked for an itemized statement ( so I could determine how much for parts vs how much for labor) they said they couldn't do that. "We can't itemize it......it's not how we do it.... we just charge by the job". Before I wrote this I called around and asked a plumber I know about the cost of plumbing parts and not including "trip fee and tax" which I completely understand. it looks like the labor charge was about $700-$800 dollars per hour. With Puget Sound Plumbing refusing to break down the bill that is what I have to assume. I'm upset that I could've had this job done for a third the cost with someone else. read more

Negative stars would be more appropriate, but one is as low as it will let me go. We had them come out to inspect a furnace that wouldn't come on reliably. We were told it was fried, destroyed, that you couldn't order the board, that we needed a new furnace. A new furnace is really, really expensive. We decided to get a second opinion from Washington Energy Services...who correctly found one of the intakes was blocked and it had water in a switch Switch is on order, furnace is running well while we wait. I wish I had read these reviews. I wish I hadn't wasted time with them. Don't trust their diagnosis. Don't give them money. Just don't. read more

This was the 2nd time I've used these folks, and couldn't be happier with the service. They replaced the water heater in 2022. I discovered the old one squirting out the side at 9:30 PM on a Saturday night. The initial ETA slid to the right because of an issue at the customer before me, but they were right on it and advised of the change. By mid-morning Sunday we were up and running. This time I didn't need immediate service and was able to schedule an appointment in a time frame that was convenient for me. I was notified when my technician (Matt) was in route. Matt assessed my issues, explained what needed done, gave me options then proceed with the repair. When complete, he went over everything that was done, answered all my questions, and made sure I was happy. I'm keeping these guys on speed dial for any future plumbing needs that I may have. read more

I'd give them a zero if that was an option. I called for a quote to replace my garbage disposal and they came back with $1100!! I'm no dummy, I know even a highend disposal is not going to be more than $300 or so. so they wanted me to pay $800 in labor for less than an hours work. No way. Went to Lowes and bought my own and had the Lowes guy install it all for just under $400. Lesson learned read more

They unclogged a drain line from the kitchen sink but did not run the snake far enough down to clear the clog. As a result the sink clogged again within hours and I could not get them out again for 4 days at which time I rented my own power snake and did it myself and it is now clear of clogs. I called to get at least the $100 the rental at Home Depot cost me but the manager is a jerk and would not refund anything! I told him I would leave a bad review and he said he did not care. I would not do business with this outfit if it were giving refunds! Poor service, poor public relations! The bill was $457 for the sink they did not unclog and they wanted more for any other sinks! So high it is highway robbery especially with results that don't solve the problem and like I said the worst possible public relations you could have! Lots of other plumbers in business and this one stinks! read more

I'm submitting this review 3 yrs after our miserable experience with this disreputable outfit, as a warning to others. Our 3-yr old furnace just stopped working (for the second time). We will not have this company back on our property, because pretty much everything they did had to be redone, and they refused to stand behind their work. Their workers are poorly trained and incompetent. After two yrs. of not having enough heat from the larger "new" furnace, we called Glendale (a reputable company). Our Nest thermostat had not been connected properly, and the second stage was not functioning. (I remember the installer who talked us into replacing our old furnace cursing the Nest thermostat, and saying he "hated it". This was shortly before he walked off the job, leaving the new ductwork unfinished, because he said, "It could not be done!". (My husband proved him wrong by doing it himself.) Three years later, the "mother board" has to be replaced. When we inquired about warranty we learned that though the "new" furnace was installed in 2020, the mother board was marked 2016. Apparently something they "dug up" in a warehouse during Covid? Bottom line, get referrals, and don't trust arrogant plumbers who make big promises, but don't know what they are doing; and a company who is not ethical, and doesn't train employees properly or back their work. read more

I believe the work I had done was done correctly, however for the amount of time they spent here and the amount of time they actually spent working in my bathroom, they grossly over charge. I would consider other options before going back. $1,900 for 2 hours of work is not reasonable. Reading reviews after the fact, Puget Sound Plumbing and Heating seem to have a pattern of this behavior. Update: this review was some how deleted from the original on 6/8/22 read more

I called Puget Sound Plumbing and Heating to have 3 shut off valves replaced, pretty routine work. First they were 2 hours late and when they finally got to my house they wanted $457 for 30 minutes of work. When I told the plumber that was rediculous and that it should only cost $250 he said that was their "flat rate." I told them I've always used Done Right Plumbing and they charge an hourly rate which is much more fair. I only called them because Done Right doesn't come out to 98053. All the plumber did was talk smack about my usual plumbers, so unprofessional. I told him they were great and I'd use them again in a heart beat. Had them do the work because I needed my water back on, but I'll NEVER call them again. If you need plumbing help call anyone else, Puget Sound Plumbing only wants to rip you off. read more

They did unplug the toilet for $265 and took 10 minutes. Dispatch said it would cost $99 which is for the service call if you don't have them do anything or send them away. Extortion read more

They would show up at your door because you called one of their cover companies which transfer business to this company. They ask ridiculous rate ($1000+), expect that you take it out of desperation. Fortunately I am aware of these power sale tricks, paid them visit fee and sent them away. Called another company with 20 years experience, finished the job within 1 hour and paid less than 30% of what PSPH asked for. read more

Neither you or anyone else at your company told me the info that you just did in this comment. If I had received this information I would not have wasted over a week trying to get your plumber Matt to just return my call... no one from your company even told me that you had even gotten in touch with my warranty company, so even IF that were true, you NEVER passed that info on to me which would've saved me a lot of time AND I would have never written this review if you had just been upfront. The company I had come out after yours by the way charged me LESS THAN 50% of what your plumbers were trying to charge me. So I ended up paying them the full amount out of pocket instead of going through warranty because they were willing to be honest, expedient, and FAIR with me. Your company is at best full of people who are not knowledgeable and don't know how to communicate with customers and at worst downright scam artists read more

I had to give it one star to be able to write this. This place got me with the marketing offering... $60 off for any service. That was a bunch of crap! I took part of the day off work to be there with the plumber. I was given a 2 hour window. I called 10 minutes before the end of the window. I was told that "we had a series of emergencies and no one is coming." I tried to keep it together and asked how can we fix this. I stupidly gave them another chance and they said they'd be by the next day (Saturday) "sometime in the afternoon". I explained that since they messed up, the appropriate thing would be to add me to the calendar first thing and not waste another day. He told me "we have other appointments and that we can't do that to a customer." I replied "but isn't that what you just did to me!?!?"... Long story longer, no one called and no one showed up for the second time in a row. Moral of the story is... stop freakin and call beacon (or any other plumbing outfit) - just not these guys. I wish I would have looked at the reviews first. read more

I wish I would have read the reviews before calling! Had a running toilet that was not an emergency, more of an annoyance. Called PSP and tech came out the next day to stop the running. There were 2 techs, came in, said that's a really nice toilet (?!) then gave me an estimate to replace an already new toilet with another toilet for the whopping price of $1300 not including tax. Keep in mind I didn't request a new toilet. Never said what was wrong with my current new toilet, which is what I called them for. Total waste of time! read more