They were a day late in showing up after booking the appointment a month in advance. I was very clear when I made the appointment this was low level preventative maintenance. They assured me on the phone they would charge accordingly. They got to the site and quoted me over $7000 to the work. My wife was on site, and clearly they were taking advantage of her. $1300 for less than 3 hours of work. I was told when I made the appointment they would do it on time and materials. Now they say it is by the job. Stay far away. read more

Expensive!! I was told that they do not have a set hourly rate and the charge is based on the job that needs to be done. There was no set rate per job so it sounds like they charge arbitrarily. Lesson learned. I will be sure to get a solid quote next time and definitely use a different company. read more

This is an ill-intention company. Their intention is just come to collect the $99 fee but rather than help customer to resolve an issue. I need to replace a shut off valve for a toilet and two guys coming and gave me a ridiculous estimate charge of $850 (for replacing a toilet shut off valve, man!). I declined the service and they do nothing but collect $99 + tax and gone. Shame on the company! read more

This the worst company I have ever met in my life!! There is a dispatch fee $100 even if they do nothing (as long as they come and enter your house) they charge me $750 for connecting an fridge waterline. I asked the guy go out as it is totally insane and robbery. Later I ask another handy man costing me only $124 for labor and parts. I will give them 0 star if I could!! read more

I can't say how lame this company is. They sent two so-called plumbers to investigate a dishwasher that wouldn't drain. After just glancing under the kitchen sink, they wrote me up an invoice for their visit ($99) and a price list for a $3500 new dishwasher or a $700 new "air pipe and hose". They couldn't tell me which one would solve my problem, so they told me to guess, and if I guessed wrong, then I'd also have to pay for the other option. They were idiots! There wasn't even anything wrong with the dishwasher (which they *never* even tested). The next time I ran it, it was fine, and has been ever since. And they refused to give me my $99 back for the sales pitch. read more

They were sent out to do an insurance job. Move the water heater today to a temporary location so water mitigation crew can fix the sub-floor then come back in a few days to move it back. Simple? Not really. Complicated? Not Really. First thing the guy did was try to sell me a new heater. That's not why you're here. Before even really looking at the water heater, "Well this kind of furnace is prone to heat exchanger cracks so you need to replace it." Literally first words out of his mouth after hello. Then he wrote up a bid and the insurance person who was here called it in to get approved. Then I heard him call in to his dispatch to say that "I'm not gonna wait around here more than another five minutes." He had been waiting so far five minutes from the time he handed the quote to the insurance guy. Then he left. Then 2 minutes later the insurance guy got approval on his bid via text. So he was a impatient. He tried to upsell. He's going to submit his $100 dispatch fee to my insurance because he didn't get a dime from me. And he walked on a $2500 job. But now I'm preapproved by insurance so the company they send tomorrow will get that money. Good business model, settle for $100 and piss people off instead of waiting a reasonable amount of time and getting $2500. I could call him back and tell him the job and payment are approved but why would I? read more

Tried reporting these guys to BBB. They really shouldn't do business this way. Please don't overcharge and PLEASE don't create false issues. It's so sad that this kind of company exist especially during these hard times read more

Buyer Beware. I contacted PSP&H on a leaking shower head. They said they could have someone out this afternoon to take a look. The gentleman contacted me after taking a look and said the shower likely needed a new cartridge. ($24 - $38). I asked him how much and he quoted me $350 plus tax in ADDITION to the $99 fee to come to the house. I asked him to verify for me that this was likely a 15 minute to 30 minute job, inclusive of testing the shower and turning back on the water his explanation was, "Yeah, we are a fixed price plumbing shop" Whether it takes 30 minutes or 3 hours, the price is the same. I certainly appreciate the fact that there is a convenience factor of NOT having to drive out to Issaquah to do this myself. For that convenience I would have GLADLY have paid $200. Based on my math, this would be about $100 margin on a $200 job assuming the part is $50 and the plumbers wage is the other $50 - $75. Anyway....I can't speak to the quality of the work as we never got that far. Wish I would have checked out YELP first. read more

I would give them less then 1 star Do not use this company, it will cost you 1,000$ for the first hour, and thats just for them looking!!! they don't even put the 99$ to show up towards the final bill. They cut a big hole in my wall and and left it? nothing was fixed and my wall is cut open. and the shower still leaks! 1,000$ for an hour of nothing!!! read more

Need to write a review for additional discount? The job is not finished so all I have to base on is interaction with tech. Friendly and seems quite knowledgable, but cost seems high. Company will not quote job "guesstimate" over phone which is understandable, but a "ball park" number would have been helpful. With final cost around $2,500.00 I would have searched for additional bids. read more

Avoid this company. Incompetent people who lie and cheat. They diagnosed that to stop leakage of sewage water, I should replace pump and clean tanks. They charged me $1750 to replace the pump and cleaning. After few days, I notice the same problem. They bring in the sub-contractor and realize actually pipeline is broken and want me to foot the bill ($400-$500) for the job. Besides financial matters, their work can risk your health and safely. I trusted them to fix problem but sewage water continued to spread for several days. There are other horrible stories as well. If you have had same experience, please contact. These people should not have license to work. read more

Great service and timing too! I had some plumbing issue at my rental property and they came out very quickly within 2 hrs. price is reasonable and techs were very knowledgeable about what they are doing. i will def use their service again! read more

Don't bother, to run 35 feet of iron pipe for a couple BBQs it was thousands and thousands of dollars, I bought the material for less than $200 and ran it myself. They're just looking to get as much money as possible. read more

I could not recommend this company. When I called and explained what I needed I informed them that I was getting ready to put Drano down while I waited. No one said to me No do not do that it will cost you extra like $215.65. To run a snake down my Kitchen pipe cost me $461.20 for a total of $745.21 for a clogged Kitchen sink. I was absolutely sticker shocked. I have filled a complaint with Better Business Bureau. DO NOT use them. read more

I was completely ripped off by this company. Twice for the same job and $ 1200 each time in a span of 5 days. I did not shop around because my tenant was inconvenienced. And this is beyond robbery. My neighbor was also quoted the same amount by the same artists but he got the job done for $ 300; and by a Mercer Island based company! Fry in hell! Never see me again for ANY reason!! God bless your utterly sorry soul. Deal with it. read more

I was very satisfied with my experience with Puget Sound P. and H. The lady who answered the phone was easy to communicate with and the technician that came to do the estimate, Jordan was pleasant and professional. I liked the fact he had an apprentice with him, the world needs more reputable plumbers and teaching someone else adds to your workload, so good job Jordan for being the mentor. I did get a second estimate but went with Jordan for the job even though his estimate was higher. Having already paid $99.oo for the first visit was an incentive to have them come back but Jordan's attitude and the company's high level of communication won me over. They replaced the broken item and were done in a timely fashion. They were quiet and tidy and I would call them again next time I need a plumber or heating professional. read more

We started a DYI plumbing project that revealed a leak in our ceiling along the way. Unable to fix the leak ourselves, I called Puget Sound Plumbing around 12:45pm. By 4pm, Mike and his apprentice Matt were at our door. They diagnosed the issue and we showed them what we'd been trying to do with the DYI job as well (changing out an old hose bib). Mike gave a quote for each job, told us how they would handle it and possible risks that may come up as they work that would increase the cost. I felt informed and like I knew what was at stake with the different options I had based on our conversation. Incredibly professional, and friendly toWe wanted the leak fixed as soon as possible and we asked them to fix the hose bib while they were at it. They were done with both jobs by 5:10pm, way faster than I'd expected. Less than 5 hours after I contacted them, they'd fixed both the leaky pipe in the ceiling and our hose bib. It ended up costing less than their original quote, too, which was a blessing. Their work reminds me of that adage, "Cheap, fast, good: pick two." These guys are fast and good and worth it. I would hire Puget Sound Plumbing again in a heartbeat. read more

Horrible horrible horrible. $2K+ to repair kitchen sink. Sink started leaking within a month. They came back and "fixed" it. Stayed fixed for approximately 4 months. Came out and "fixed" it again. "Next time we will have to charge you." Within one month the entirety of the kitchen sink plumbing is disconnected. Absolutely worst work I have ever witnessed in my entire life. Do not hire these people. read more

Beware of "flat-rate" charges that are highly inflated! I needed some non-emergency plumbing work so I consulted Angie's List/HomeAdvisor for a quote. Puget Sound Heating & Plumbing called very promptly after I submitted my online request and they offered a free consultation. The plumber came out and quoted me "flat-rate" costs from "a book". When I told him that the prices were outrageous (e.g $700 to install pop-up assemblies in two sinks!), he asked me how much I'd expected to spend. When I told him that I'd expected to pay 25% of that price, he said he'd talk to his manager who likely would be able to provide a discount. Eww - felt as if I were being totally gouged so, needless to say, I did not hire them!! Give them 5 stars for prompt response time and -1 star for business practices! read more

Puget Sound Plumbing and Heating came out to help us with a clogged drain. They came quickly and were able to diagnose the problem right away. They were clean and courteous. They answered a million questions from our curious kids. They even asked to love on our dog! I loved that there was a live person answering the phones. They called to let us know that they were running behind and would arrive at the end of our appointment window! read more

We wanted a utility sink installed and called these guys up as they had done some work for the previous owners of the house. Two techs showed up and didn't seem too thrilled to be there. They looked over the existing plumbing and made it sound like an easy job. I asked for a quote and was blown away by how high it was. After literally 5 minutes of discussion, they cut the price in half. Even then I felt it was way over priced. I said I would think about it and get back to them. Next day I called a diff plumber that we have used before and based on a picture I had taken, he was able to quote me over the phone a price that was 1/4 of the half price quote these guys gave me. Needless to say I kissed the $110 service call fee goodbye and chose the plumber we had used before. read more

If I could give them NEGATIVE 5 stars I would. This is a long overdue review but I had Puget Sound Plumbing come out to check my AC before it got too hot in the summer and to fix the thermostat on my heater. The guy who showed up didn't know anything and claimed my AC worked fine (which we later found out was untrue; it was out of freon so didn't blow cold air which we didn't know until we tried to use it a few months later) and that he couldn't do anything about my heater because I didn't have the user manual, and then just tried to sell me their heating system. Then to top it all off he CHARGED ME $108 (incl tax) AFTER HAVING DONE ABSOLUTELY NOTHING because they charge $99 to come out. TOTAL SCAM!! Wasted my time and took my money. I really wish I had read the Yelp reviews before I called but got a flyer and it seemed ok and local so decided to give them a try. Bad mistake. read more

I feel taken advantage of. We needed a plumber to fix a few things in our rental before we could finish closing on purchasing it and were in a time crunch. While the guys were friendly, they way over charged us for things we needed done and told us they'd give us a discount if we wrote a good yelp review....I will never call again. Call randy at American star plumbing instead, they are worth the wait! :( read more

Don't use them! I called and made an appointment as I had a leak in the garage ceiling. They said about 1 hour. 1 1/2 hours later they called and said he was not going to come. Had to have the city come and shut off water at street until I could get another plumber to come the next day. read more

These folks showed up on time (good) but completely wasted my time faffing about with my broken gas furnace. They said it was just "throwing lots of error codes" and "it would be too many parts to fix it" and refused to elaborate on what the errors actually were. Then they left without telling me and emailed me a quote for a furnace replacement. If I'd known they weren't even going to bother diagnosing the issue, I would have scheduled a number of other people the same day for a last minute repair. Ridiculous. read more

I called Puget Sound Plumbing to my home to give me a quote. Their tech name Steve was very pushy. He gave me a very high quote to install a hot water tank. Over $4,000. Beyond over priced! He insisted he do the job now. I told him not today. He charged me $2,250 for the service call. He took advantage of a woman. Tried to reached them to settle the over charged service charge but their manager name Chris is not returning my calls. They are crooks! They should be ashamed of themselves for taking advantage of people. read more

This company and their business practices are unethical and unscrupulous. Do NOT hire them or do business with them in any way. Call another company!! They charged over $1,000/hour for work they claimed to do!!! No way. read more

So I called to get a kitchen tap replaced, they refused to give you a price over the phone, but once they get to your house they whip out a book and quote you the price ($600). Don't like it, well now you have to pay a $120 visit fee. Just be honest people, now I will never use you guys again. read more

I called Puget Sound Plumbing and Heating and I stated that my garbage disposal was leaking and would need to be replaced. I offered to purchase a replacement disposal to speed up the work, however I was informed that they carried replacement disposal units on their trucks. The work I had done was done correctly, however it only took about one hour to complete, and we had the work space under the sink cleared and ready for them. They sold us a garbage disposal that they had on their truck and I do not know the price as they do not itemize their invoices. One hour of labor, one garbage disposal, a Dispatch Fee, and the bill was $1662.66. Afterwards, I searched for the median prices, for replacing a garbage disposal, in the Tacoma area and I was shocked! Puget Sound Plumbing and Heating billed us at three times the average price. I recommend contacting another local plumbing company. read more

Joshua came out because our water heater needed replacing and we had an issue with our shower. He was very thorough and diagnosed the issue with the cartridge. He not only replaced our water heater, but cleaned and made the area safe and up to code so we don't have to worry about it. He also educated us on draining it yearly to avoid sediment build up. He explained all of the pricing well and any suggestions he had. Very pleased with the work done, and them going above and beyond to leave us with a much better situation than the previous owners left us. Highly recommend these guys! read more

I had these clowns do a yearly check-up on a gas furnace and install a refrigerator ice-maker supply shut-off valve for me. An hour and a half, maybe two hours of work. They charged me $700. I won't make that mistake again! Mark B, Federal Way read more

I waited for this company to come yesterday and was told just 15 minutes before my 2 hour time-slot that they were running late and wouldn't be able to come until another 1.5 hours after my 2 hour window expired. Since I had changed my work schedule to accommodate them I was frustrated but wanted to give them another chance, so I scheduled with them after work the following day. (Again changing plans in order to accommodate a 2 hour window from 6-8pm in hopes they would come and do the work I hired them to do). Alas At 515pm I was called and told, "I'm sorry we don't gave a technician that can come tonight, and we don't have anyone available until next week." I am not sure if others have had this experience with this company, but this is a troubling thing to experience as a customer, this company did not value my time and I changed my plans to accommodate them. I wanted others to be aware of this treatment, just Incase they want to avoid it for themselves. read more

The guys that came out were super helpful and knowledgeable. Really nice, too. They diagnosed and solved the problem (a clog on a complicated line) really fast. They also took the time to explain the cause of our plumbing problem, which lies in some not-so-great ideas from 40 years ago. They warned us that if we don't upgrade the system and do some major work, we'll be seeing them again to take care of more clogs. But at least for today, problem solved! Would definitely recommend. read more

Avoid this outfit!!! Bear with me. I had a downstairs water leak. They did the camera inspection and the plumber showed me the break in the line and explained why the water was showing up on the surface of the tile. He recommended a new 8-10 ft replacement line which would require breaking out the tile floor. Job would be one day and his estimate was over $12,000!!!! I got two other inspections and both indicated that there was NO break in that line at all. It was determined that the water leak was from the UP STAIRS kitchen sink drain line!!! At best this was a very bad misdiagnosis and at worst something more calculated and VERY suspicious!!! AVOID-AVOID-AVOID read more

I was told the charge for an estimate was $99, so when Taylor arrived he gave me the estimate of $600 to replace a kitchen faucett! I WAS STUNNED and no thanks, so I got charged the estimate PLUS TAX $108. He said it would take 2 hours and because the was a farmhouse sink it was more complicated and things would fall on his face. Goodbye. As soon as he left I called Beacon and with 30 mins they where at my door, charged me $235 and the job was completed in 45!!! HOT DOG. Lesson leaned for $108, call BEACON for any plumbing and Heating Service you might need. read more

I am very happy with Puget Sound Plumbing, they were on time. The job they did was good, they cleaned up after themselves and made are everything worked and that I was pleased by their service I am not happy with the cost of the service read more

For your own good, find out more about this establishment before engaging them to do any work for you. I learned the hard way: called them to work on my toilet leak without checking out their reputation or the lack of it. (You can see it for yourself in other postings of Yelp.) Toilet has a leak in water tank and cannot be fixed. Toilet need to be replaced and the technician has a toilet in truck and proceed to replace the old toilet. Charge: $1,200 of my hard earned money. They will not provide a breakdown of the cost. Here's my breakdown: New Toilet: approx $200, Labor: approx $150 per hour. Charge for 2 hours of work around $300. Reasonable total charge $500 to $600. Talked to their operation manager Chris and he insist that they will not provide any breakdown of costs. This is just another indication that they intend to ripoff whoever uses their service, without reasonable justification. read more

They responded quickly and were professional. They came on time and did a good Job. They cleaned up the area after they were done snaking the drain. read more

These guys are professional, courteous and know their stuff. Even-though we ended up attempting the work ourselves, they were very helpful and we will continue using them into the future. read more

Repsonse in regards to the manager who replied to my previous post: read reviews, people have been having issues with this company and specifically the manager I also had issues with.. Yelp may filter reviews as chris says, however there are plenty of reviews that are bad and we are not all lieing, about our experience we had. If there are that many bad reviews, there are not that many people lieing. The manager (chris) actually was yelling at me and I said absolutely nothing slanderous as put in the response to the review. There were 3 leaks fixed and I actually did pay for all them. I was told by the technician the 428 charge for coming out a second day was taken off (since they did no work the first day) but because there was another leak found (the third one) it evens out to the same amount. I did not get absolutely any credit or free work. I was charged just under 2000.00 for three leaks that is what I paid. If the manager was not yelling at me there would have been no reason for me to ask him to be quiet and stop talking over me. I also on two occasions told him to stop putting words in my mouth as he kept saying I was saying "hostage" which is not a word I use. I also never threatened. I am a person who when I have had a bad experience I let people know and I told him that's exactly what I was going to so (as people should) not once did anyone apologize I had to argue on the phone with Chris for over 7 mins before he told me he would call the technician to take the charge off for the second day coming back when it should have been fixed the first time. He kept telling me to go and talk to the echnician to take the charge off myself. He was rude and did not have any empathy for someone who lost two days worth or work because they couldn't be on time or manage their schedules correctly. read more