I wasn't staying at Hilton when I was in Waikiki. I was staying at a hotel that was across the…read morestreet. The review is about Hilton Hawaiian Village. The village has a cute Asian theme. What is really cool is the tree in the center of the village. There are restaurants and souvenir shops in the village. I came here for the Honolulu Cookie stores. The village is quite busy. It is a busy and pretty village. There is also the ABC store here. The village itself isn't big. Yes there are plenty of parking on site. There is a couple floor parkage at this village. If you are a tourist, I highly recommend coming here to check it out.

All I have to say is be VERY careful what room you think you're booking here as the pictures they…read moreadvertise are not the rooms with the views you end up getting. You can tell by the manager's responses to all of the negative reviews here that there is no desire to make any negative experiences right for the customer. There is an apology that it didn't live up to standard and an "I hope you give us a try next time". Let that be the baseline for the customer service you'll receive if you choose to stay at this hotel. We arrived in late July with our friend and two young kids. We get to our "ocean view" at the Rainbow Tower which we paid extra for only to find a gigantic tree blocking the view we believed we paid for. We called to the front desk and Annie very rudely dismissed us before telling us to come downstairs to prove that our view wasn't as the pictures showed when we booked it. She told us to head down to the Mail Drop line and when we got there we're told we were at the wrong place. We then argued with a manager (can't remember her name anymore) for I'd say a good hour. First, we were actually told the manager bounces between towers and wasn't at the Rainbow Tower which ended up being untrue as we saw her in the back when we came down and she ended up being the one to talk to us. We asked to be moved to a different room and we were told this very partial ocean view we got with the room we paid for titled "ocean view" was exactly what we paid for because if we wanted an ocean view we had to book "ocean front". Yet, if you book an ocean view room on their website or through Expedia, the view they advertise is a full ocean view. We definitely felt gaslit and like we were crazy for asking to be moved to a room we paid for. They finally agreed to move us to a "lagoon view" saying they didn't have any ocean front rooms because they're so busy that they're full 365 days of the year. (Meaning they don't really need our business, I'm guessing.) We were not happy with the lagoon view because we paid for an ocean view, but we ultimately had no choice but to concede and they said they would reimburse our resort fees. What's sad is that the employee knew how to work the system more than the manager. Also, another man came down with the same complaints as us, but no employees acknowledged him so he waved his hand, and stormed off. It's been over a month since this happened, and my friend who booked separately from us (who had the same issue) has yet to receive her reimbursement. They said they mailed the check and she never received it. She's been calling them and has received no reply. The elevator situation at the Rainbow Tower is also horrible. Supposedly, they're working out the kinks, but be prepared for long waits and very crowded elevators when you want to go anywhere. Another tip if you choose to stay here. Do NOT bother paying for the cabana at the Tapa pool. We did and no one walks you to the cabana. They tell you to open it up and set it up yourself after they hand you a few waters at the towel stand. There's no food or drink service, and you have to go to the bar next to it to get your food or drinks. It's also very isolated from anything fun. We booked 2 Casabellas at the Super Pool the next day. They were cheaper and MUCH better. They had food and drink service and the server was awesome and the towel desk takes you to them and opens them up for you. Cabanas are a bust and a total waste of money. Overall, the customer service at this hotel is awful and I can only assume it's because they don't need our business since they're full 365 days a year... as they informed us. The nice thing about the hotel is that it has shops and restaurants attached, but it's extremely crowded. Do yourself a favor and book elsewhere.

Had an amazing time. Grounds are spectacular, staff is friendly and professional, our beach view…read morewas amazing. PX had everything. Kiki store had great coffee. Wish things were open on site a bit longer. Another sit down " diner" kind of spot would have been great. Kids were happy and " Happy's". Valet parking would be an absolute plus.

We had a great week staying here on behalf of our retired military family member! They gave us four…read moregreat rooms of ocean views (attaching pictures of those) and it was simply amazing just being in the room!! When we left, there was a convenient coffee cart, fully stocked store, café with great breakfast and lunch food and a beachside bar! We spent outside times between the beach and pool all with calm areas for families and great views!! This time we also decided to do the luau and it's the most fun ones we've ever been a part of! We are excited to come back again soon. Special shoutouts for our daily housekeeping from Junalex and in room maintenance that was provided by Romano.

Joey was the best housekeeper ever. He truly deserves a raise and promotion as well. He always kept…read moreus stocked up and very clean in our room. Thank you so much Joey 10 out of 10 stars you really made my trip so great. Charleston also went above and beyond as well. He really made the finale of my stay so amazing. He really should be director or manager by now. I've never had such hospitality in my whole life 10 out of 10 stars. Thank you so much Charleston you really went above and beyond for me and my girlfriend's first day I will continue to come to shirts in Waikiki because of you.

Location: beach access to waikiki. Across from royal Hawaii center…read more Pool: 3 types of pool, 2 family and kids, 1 adult Infiniti pool. Check in: 2 lines, and for regular and the other one is for Marriott Bonvoy gold and above status reward. Since we reserved via Amex platform, as always, we received receive complimentary of room upgrade, $300 resort credit $100 from Amex, $200 from Sheraton hotel when reserved 3 nights and more. We only received a gift of choices snacks anything we can fit into a small paper bag. Other complimentary: Early check in Late check out Complimentary breakfast for 2 daily Our room is pretty nice and spacious. Ocean view, 2 bedroom of a queen and king bedroom. They also give you refillable bottle water like path water brand. You can refill cold water in every floor and also at lobby by check in area. There's also microwave, 18th floor Sadly, they are not longer give lei and the bead necklace as welcoming gift anymore, due to budgeting

My wife has traveled with them 3 previous times while this experience was my first. It's her…read morefavorite agency. Now I understand why. This tour went to Okinawa and Kyushu. Carol was the local escort while Hiro was the Japan based guide. In Okinawa, we also had a bus girl, Sayaka. Except for our first hotel in Naha, the hotels were topshelf. JAL City Naha had small rooms. The reasoning for staying there was that it was adequate but with a good location. The buffet breakfast was very good. It included one very fancy dinner. The itinerary was very good for the first timer to both islands. I only wish we had more time on Kyushu. We didn't visit Satsuma and Sakurajima, maybe next time. Although it was a little more expensive than the other agencies, I think it was worth it. I would not hesitate to book with Kobayashi Travel in the future

Masumi is so amazing! She booked our trip to Japan and shared travel insurance info. She is…read moreefficient and skilled to take care of her customers. We are so happy. Thank you, Masumi!

We went with N & K on their Okinawa Sakura Tour in January 2026 and it was wonderful. The sights…read moreand activities were well curated and at a pace well suited for our mostly retiree group. Tomomi S, was our super tour guide and definitely made the tour enjoyable and entertaining. She skillfully shepherded us tourist sheep through our destinations on Okinawa island and it's neighboring islands. Tour participants vary, but our particular group was great. Everyone was sociable, courteous, followed instructions and showed up at designated meeting points on time - a fun group. We will definitely consider N & K Travel for a future tour.

So sweet super responsive gave me information that was so great! I didn't purchase with them but…read morewas there to ask about the Japan rail pass. The ladies were about to close but allowed me to go in the last few minutes. We had a very last minute trip to Japan and wanted to purchase rail tickets after consulting with the travel agent who did not pressure us to purchase anything but gave us real examples and weigh the pros and cons. We ended up not purchasing the rail tickets based on their recommendation with the timelines and where we were going. Loved their honesty and advise and appreciate it very much.

Have always loved this hotel…read more There are a lot of renovations going on right now (May 2026) but I did understand it is to better the property for the future. Honestly, it didn't bother us... especially since the hours were between 9-4pm. There is a slightly heavy resort fee - so be sure to take advantage of all that is included: Pool, daily activities (yoga, crafts, ukulele lessons, beach chair rental, etc) Parking is ridiculously priced - we actually ended up not renting a car and used the public bus ... that worked GREAT! Saved over $500 (rental + parking + gas) for a 4 day trip by using the bus! The beach is across the street from the hotel ... and there are PLENTY of restaurants in the surrounding area. The hotel is and the end of the strip.... but it is still a great location. Our room was beautifully updated... good job Marriott! Would I stay there again? Yes! for sure

Horrible service. You have to rent the launge chairs and…read moreunderlies at 6:30 am . By 7 it's food out They ran out of towels for 4 hours the second day we were here. Horrible management and most stuff are rude

I booked Hyatt Place Waikiki Beach because it was one of the most affordable hotel options I could…read morefind in Waikiki where I still felt safe, and I was honestly pleasantly surprised. Check-in and check-out were both incredibly easy. And whoever had the AC blasting on full cold before I walked into my room -- THANK YOU. After being out in the Hawaii heat, walking into that cold room felt amazing. You can tell the room itself is older, but it also looks like they've made an effort to refresh it. The walls had newer paint, everything was clean, and the towels were fresh. The biggest surprise, though? THE BED. I was not expecting it to be that soft and comfortable! I slept so well. Is it the fanciest hotel in Waikiki? No. But if you want somewhere clean, comfortable, safe, affordable, and easy to stay at without paying luxury-resort prices, this absolutely did the job. I'd stay here again.

This was my very first time staying at a Hyatt hotel and it was quite pleasant. My friends and I…read morestayed between 2-3 nights and my aunty friend got us a Friends & Family discount through her daughter who works for Hyatt. Check In is 3 PM and Check Out is 11 AM & we checked in a tad later maybe around 5-5:30 PM. Overall, I shared 2 nights with a friend and we were able to split the payment between our 2 cards thanks to the Front Desk. I paid probably $221 for my share of the 2 nights which was pretty reasonable for Hawaii. They gave us a $5 credit for drinks/snacks at The Market (which we didn't have time to take advantage of) and a small Hilton bag with 2 bottles of water. The room was surprisingly pretty spacious for the Double Queen Beds, a TV, mini fridge, desk station, comfy couch, and closet. I'm usually one not to sleep well in hotels but I was exhausted from my first Oahu day and slept real good for the 2 nights! It wasn't extremely cold too, it felt like a nice 72-73 degrees. The Breakfast Bar (aka buffet) was included and opens at 6:30 AM and ends 9:30 AM Monday-Friday and at 10 AM on Saturday and Sunday. It was located on the 3rd floor where the pool is located and quite windy. There was a good selection of cereal, toast, bagels, oatmeal, yogurt, pineapple, granola, hot food station (which had Scrambled Eggs, Portuguese Sausage, Pork Link Sausage, House Potatoes, Waffles, etc.) and my absolute favorite, hot rice and Miso Soup! There was Apple and Orange Juice and a nice selection of Hot Tea and Coffee which you can take to go as well. Downside was parking was $62+/overnight. My friend found a parking structure nearby of walking distance which charged only $45/night so we saved a bit especially with renting a Tesla (the closest Tesla Supercharging Station would be the International Market Place-Target Parking Structure on the 4th floor on the left FYI). Overall the Hyatt was welcoming but because it was summer, prepare for lots of families and some wait time with elevators. There was a Domino's Pizza downstairs if you have some mid night munchies lol!

We've traveled with Non-Stop Travel to both Europe and Japan. Both trips were great. Well planned…read moreand executed. Their Tour Managers do an excellent job of keeping everything and everyone safe and on track. They do a great job of booking everything for your trip. From Airfare to Hotel and Land Travel accommodations to the wonderful meals that are also included. Special shouts out to Nelani our Travel Consultant and our Tour Leaders Naomi and Steve Lee and Marie Kanealii-Ortiz. They are all amazing people . Thank you for everything you all do. Very much appreciated

We had a very disappointing and frustrating experience with Non-Stop Travel (NS). From the start,…read morewe told NS we wanted to travel with friends, and we also wanted to upgrade our flights. We booked our Oceania Transoceanic cruise about 18 months in advance - plenty of time to coordinate - but none of our request were handled properly. NS blamed Oceania for the travel arrangements, yet Oceania only comunicates through the travel agent leaving us stuck with NS and no real help. To make matters worse, we (friends and us) were assigned different travel advisors at NS who did not communicate with each other. Our friends and us ended up with cabins on opposite ends of the ship. We both paid for Business Class upgrades; we were booked on different airlines with different itineraries. Wrong information given to us. Communication was poor - excuses, delays and no accountability or taking responsibility. Based on our experience, we would not recommend Non-Stop Travel. If you want clear communication and a company that actually listens, look elsewhere. If you are considering an Oceania cruise, book directly with Oceania.

I'll start it with this.....you get what you pay for…read more Finding a room in Waikiki at or below $100 looks like a good deal....until you realize why the price is that low. I booked this place through Expedia. What went right: + The View!! Amazing! Pic is from the 36th floor + Kitchen with stove and utensils. Good if you are here for a while. No so much: - The check in process. Even after booking the place you have to fill out more forms and send it back for approval. Found out it was needed when I got there. I was in a time crunch and needed to be somewhere. 10 min delay... - No parking. It's advertised that Parking is available but you have to reserve it way in advance. I had to park a block away. - No front desk. You pick up your room key fob from a lock box. - Only one of two elevators are working. My longest wait for an elevator- 10 mins. No warning from the hotel when you book the room. - Dirty Towels. If they bleach can't get rid of it throw it away. See pic. 2.5 stars Rounded down to 2. Would've been rounded up for the view but the delay and inconvenience bumped it down.

I stayed at Marina Tower for 3 nights and honestly, it was better than I expected for the price…read more(around $120 a night). The view from the room was amazing -- I could see the ocean and city lights from my window. The staff was helpful and check-in was easy. It's not a fancy resort, but it was quiet, clean, and super close to the beach and shops. I felt relaxed and safe the whole time. For a budget-friendly trip to Waikiki, this place was a peaceful little gem.

Good hotel if you need to be near QMC and don't care about easy beach access. Marriott amenities,…read more clean updated rooms and a great restaurant. Mandatory resort fee gives you $35 daily food and bev credit that you can spend at the restaurant The Dotted Line or Common Grounds coffee shop. They even have a speakeasy called a yours truly which I didn't get to try this visit but putting it on the list for next trip here.

The hotel is okay. I got an corner room that was constantly humid and always had a breeze blowing…read morein. The interior was all sticky due to the humidity. A mini fridge is included with two complimentary bottles of water. There is a basic gym included that was always empty when I went to exercise. All the basics like free weights, cable, ketel weights, bikes, etc... Sanitizing wipes are included as well as a water dispenser. There is a $35 resort fee charged that is treated as a credit at the restaurant. Convenience stores and UPS within a block. Eating scene there are options as well. I did not have enough time to explore very many.