I specifically requested that his legs be kept full, yet he's been shaved down completely. This is beyond disappointing and, frankly, quite ridiculous. I've continued to trust your business despite previous experiences that cost me thousands of dollars related to kennel cough after the first few times I boarded with you. I chose to give you another chance because, when I needed assistance, your team did step in and help, and I genuinely appreciated that. However, this grooming result is unacceptable and falls far short of the instructions I provided. I will be very honest about my experience because I believe other pet owners deserve to know what to expect. I do want to make one thing clear: please keep the same notes on the groomer's profile. I've never had this issue before, which is why this outcome is so surprising and frustrating. My concern is with what happened today, not with the history of previous appointments. I would appreciate a response explaining how my grooming instructions were missed and what will be done to prevent this from happening again. read more

They botched a groom so grievously it goes beyond forgiveness. The groomer CLEARLY had the trimmer on the wrong setting, much too short, and then decided to go through with the entire midsection and hindquarters rather than changing it to an appropriate length. The ENTIRE TAIL IS BALD, like a RAT's, and her pink skin shows through everywhere. She is freezing and has to wear a sweater. The worst part about having a full body buzz cut -- other than the risk of a sunburn -- was their nerve in charging $160 for a shocking display of incompetency. Honestly. This is cruelty to animals and she has never had such a bad groom before. The tail alone is unforgivable. Whoever did this needs to be fired. read more

PUPS Pet Club - The victim - Pet Sitting Near Me - Chicago, Illinois

Beyond the worst experience possible. This groomer booked me for a haircut and groom on my Pomeranian. They then proceeded to cancel me day of. The haircut was needed before an upcoming trip and was urgent. They proceeded to reschedule from 11 to 1. Then called again and cancelled and offered 3. At the haircut, they offered to shave her down to her skin due to matting; and their limited time available. Please note; it's extremely unhealthy to shave a Pomeranian that low, it ruins their lower cost and can damage their health. I will not trust this groomer. They clearly are unorganized and hiring low quality labor that is not familiar with dogs. UPDATE: My dog has been taken to another groomer and they said she was not matty. I believe this was a tactic to illegally charge me a $45 cancellation fee, or the employee was lazy and didn't want to do the work. I will not recommend this company. They are unethical. read more

I began bringing my dog here from when he was a small puppy through to adolescence. Sandy (former GM) & Allyson (former employee) were amazing and extremely knowledgable about managing these dogs. Unfortunately, they have both left Pups in Wicker Park, and the place is now an amateur-hour operation with extremely inexperienced staff. The manager, Todd, is stretched thin managing multiple locations, and he would rather push the "easy button" than actually train his staff to do their job. The only reason that this review gets 2-stars is because one of the groomers (Sabrina) is amazing. However, I wouldn't be surprised if she is no longer there either. If you own anything other than a doodle, consider bringing your dog elsewhere. This place doesn't do a good job of retaining good people, turnover is a constant, and the staff's inexperience managing multiple breeds really shows. read more

Huge rip-off. Nick Kass quoted me a 2 night stay over the weekend for $198, didn't warn me about the $5/minute surcharge for late pickup - he said it would be $45 - then they billed me $580 for the weekend. They didn't send me the receipt until 24 hours later, then told me there was nothing they could do to fix the situation. Also, when I dropped off my dog, they asked when they should feed her the treats I brought. I gave them a schedule which Jenny wrote down. All the treats but one were returned to me, suggesting they ignored my instructions, and worse, ignored my dog. Had I known the place would be such a rip-off, I would have cancelled my presentation at the convention and stayed home. AVOID. read more

I took my dog here for a year for daycare, mostly because of the convenience of the location. It's overpriced compared to other daycares in the immediate area, but I continued to take him because he really loved the employees and I could tell that they genuinely enjoyed getting to know him and loved being around dogs. One of their best employees left about 6 months ago and I heard she was completely mistreated by management. Last week I brought my dog in and the ENTIRE STAFF has resigned including the GM. Huge red flag. Good people continue to be cycled thru this place, another red flag. This company values profit over the safety of their employees and the dogs. Looking thru other reviews of all Pups locations others have had the same experience with this company. Lots of other daycares in the area that genuinely care about the well being of their animals, don't just care about making money. read more

Pups Pet Club is Awesome!!! Our pup has been going to the Wicker Park location since he was 7 weeks old...he's now 4 years old and still luvs going every day. The Pet Attendants take such wonderful care of the pups and we are so appreciative of it. The daycare is always clean, friendly and professional. Oh, and our pup gets the best grooming there as well! Yay! Thank you for all that you do :) XO read more

Theresa the groomer is amazing! She has been our groomer for over 3 years. She treats our dog, Finnley with great care! She listens to what we want and she always delivers! Theresa makes our dog look fabulous. read more

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Our dog David loves it here. They've really got it all. It's always so clean. It's nice they have different rooms based on dog sizes. Great to have them do grooming while at daycare as it's one less thing to worry about. And the General Manager is so nice. The only thing I wish they had is longer hours without having to do boarding. read more

PUPS Pet Club - Pet Sitting Near Me - Chicago, Illinois

I was super impressed by the kind, caring, prompt, and worry-free customer service provided by Maddie at Pups Pet Club. I was inquiring about first-time overnight stays for my lab, and she was super thorough, no-nonsense, straightforward and enthusiastic during our interaction. It's critical to choose a place where the caretakers are entrusted with your pet's well-being in mind first, and out to take care of people before profits. Would definitely consider using again in the future! read more

I use Pups Pet Club for dog walks when I have to go into the office for work. Jenni is absolutely amazing to my pup Phoebe! I can tell she truly cares about phoebe and loves her. Jenni goes above and beyond, not only walking phoebe but spending time time cuddling and playing with phoebe at my apartment and teaching her not to pull on the leash and much more. Jenni sends photos and an email of everything they did during the visit - that email makes my day and I am so grateful I found pups/Jenni - Phoebe is too! read more

PUPS Pet Club - Pet Sitting Near Me - Chicago, Illinois

Our dog LOVES the time he spends at PUPS pet club! He's a VERY high energy guy and the team at the Wicker Park location is great at helping him while he's learning to be a good boy! He's always excited when we drop him off and has so much fun playing with the staff & other wonderful pups! read more

Best Dog Club in Chicago! We have been going here for over 3&1/2 years and can't say enough wonderful things about the staff. Everyone is so kind, compassionate, understanding and friendly. We never have to worry leaving our fur babies here. There are always well loved and cared for. Sam our Dog trainer is amazing! She is so wonderful, sweet and talented. She has helped us so much with our two girls. We learned so much from her and can't thank her enough. Thank you Sam! read more

My dog Kevin loves the Pups team - I feel great dropping him off, knowing that he is happy and with people that genuinely care about and love him. You know that everyone who works there truly loves dogs and treats the pups like their own. In fact, my dog gets so excited when we run into Jenni on the street, while she's walking other dogs, that he drags me over to her get some extra pets and attention - he really loves her! read more

My rating is for the grooming. My corgi Pancake has never had a better groom! Most corgis even after brushing them, shed a lot. Since getting groomed and with the additional shedless treatment, Pancakes coat is luminous and not shedding! Even cuddling with me on the couch, he didn't leave a trace! Didn't expect such amazing results. He seems so much more comfortable in the heat. I've tried many groomers in the city but PUPS Pet Club is by far the best. I can tell they don't cut any corners. Highly recommend! read more

My dog has been nothing but happy every time we've dropped him off here. I really like that all the dogs are kept in a communal area with a few humans. There's no crating, and for the most part the pups are well behaved, and I really like that there are tinted windows to see into the area. The staff is very nice and the drop off and pick up process are efficient. We have even started getting our dog groomed here, and they have been very helpful during the pandemic as well. read more

The groomer heather is extremely rude. I asked her give my dog a round face and she completely shaved his entire face and ears. When we told her that's not what we asked for, she had an absolutely terrible and inappropriate attitude and response. read more

Lots of excellent doggy daycares in the area, I'd pass on this one. The previous staff members were excellent, newer employees don't meet the mark. They lack experience and are quite frankly lazy, no problem solving skills. It's essentially one large, over crowded room with so much room for negative outcomes. read more

I've brought my puppy here a few times for grooming, and each time I've been satisfied! The employees are so nice and always greet my puppy by his name. One thing I like about the grooming here versus Petsmart, they don't ask for a 4 hour window, it's usually pretty quick! And the pricing is not as pricey as Petsmart as well. Thanks PUPS Pet Club for the great service as always :) read more

We are so grateful to have this PUPS club in our neighborhood. The staff cares about all the dogs and we feel very comfortable and satisfied with their services from day care to grooming. They've treated our dog like their own. We like having camera access to check in during the work day. Sandy (manager) and Sabrina (groomer) are amazing at what they do! Thank you! read more

I love how wonderful the staff is at Pups. They go the extra mile to make sure both my dogs have wonderful stays. I use them for grooming, overnights, daycare, you name it. Thank you so much. read more

The groomers did a great job trimming my puppy's nails, giving him a bath, and cutting his hair just right. Scheduling the appointment was easy and the staff was friendly. I'll be going back. read more

I could not be more pleased with Pups Pet Club. After taking my mini goldendoodle to two other groomers and not liking the results, I took him to Amber as she grooms one of the dogs in the neighborhood and I always admired how he looked. Even though they have similar coats they are different and I wasn't totally convinced that she could groom him to my expectations. Was I wrong. She did a beautiful job. My fur baby is neatly groomed and still has his "shaggy" look. Like the old adage states, "third time is a charm". read more

As long as I live in Chicago, I will NEVER take my dog anywhere else for anything except for PUPS Pet Club! The entire staff is amazing! My boyfriend hates when I take our dog Hennessy to the groomers. BUT, ever since have been taking him here, he is absolutely fine with our dog getting groomed. We just got back from a week-long trip, our dog boarded with the club and had a homecoming grooming service. As soon as we got home my boyfriend said, "I don't know where they get these heaven-sent people from but they are absolutely amazing". They are also so honest about how your dog is doing when you board them. Everyone should absolutely use every service they offer! No complaints about this wonderful place! read more

I took my dog Rizzo here for the first time today, and I couldn't be happier! Amber did a fantastic job grooming him. When they called they let me know that Rizzo was stressed out, but they were kind and just wanted to give me a heads up. When I picked him up, they said he had calmed down a lot. The general manager talked to me about how he was stressed, and that they did everything they could to calm him. She suggested that next time I bring a Kong with peanut butter to distract him, and I definitely will. Even though he was a hand full at today's appointment, everyone was so kind to me. They really did everything they could to calm my dog, and I hope that they'll welcome him back when he needs to be groomed again! read more

PUPS Pet Club in Wicker Park is amazing. My mini goldendoodle pup Tina was well taken care of by groomer Diana. Tina definitely felt all star treatment. She is very excited to go back for her puppyworks special. Thank you Wicker Park team for being so amazing. read more

Love coming here to get my dogs groomed. They always do a great job and listen to how I want them cut. Always friendly when I walk in. I go to all the pups pet club depending on what they have available and have no favorite since they are all great! Thanks Pups! read more

Our Cali loves this place! The staff is sweet and accommodating. They really do care for their dogs. We love the camera feature as well.

This place just opened last week and it couldn't be more convenient for us. We took our pup in for grooming and they did a great job! Looking forward to coming back and trying some of the training classes held here! read more

We take our pup here to get groomed. The price is great and they always do an excellent job. He comes back looking super cute!

Daycare. Grooming. Training. All five stars. My goldendoodle comes and leaves happy, clean, and tired.