Ken is easy to work with , always answer phone or text , we been working on our house remodeling for a year and a half , we have a 40 years old indoor pool , 9 feet deep and I think it's a bit too danger for my little kids , they fill it to the deep that we want 4-5 feet , nice coping , tile pool deck , pebble finish for inside the pool , Ken and his crew is amazing . read more

Editing review to say after contacting the folks who installed our pool (Central Pools in Framingham) I had the requested repair done same day. The issue at PurAqua is the incompetent woman answering the phone. she's about as useful as a screen door on a submarine. They would be better served by an answering machine. She's horrible. Really poor customer service. They drop the ball every time you call. I've been calling for weeks, each time I'm placed on hold, and then given an excuse that is the complete opposite of what I was told last time I called. And the woman that answers the phone will hang up on you when you call her out. read more

1000% incompetent ppl working for this company!!! don't waste your time and I was recommended by another family think I have to do one star I would give it no stars! I was referred to this so called business and got a young girl who asked for my name, number and the address for service and what i needed to do. I said replace my stairs and sent a picture do I thought she'll get back to me as she said send me the picture and I'll quickly let you know if we service that area or no. nothing for 3 days then I called to see what was going on and older old woman who had no idea she was like I'll pass your info to the service guy and he'll respond I asked do you know when I have no idea I have no clue he's busy I was like oh ok. I said wait a week, a month? she goes I'm not sure what the heck are you there for and what the heck you pass along the info to the only guy working on services. well neither the old woman knew anything think her brain was at her house and the guy who looks like hes the only one there can't answer one simple question and the girl I first talk to she is just asking the guy and doesn't get an answer read more

Find another pool company that doesn't overcharge you. They charge $900 to close a pool & spa. All other companies charge $300-$400 for this 30 min service. Don't rely on yelp. Best to ask locals for referrals such as your local online moms group on Facebook. We share who overcharges and who not to use to all 9,000 members. Your town or area has one such as Wellesley moms group or Waltham moms group. It's our way to stay away from deceptive companies and share ones we love. Worst case use thumbtack app read more

Every time the guys come out to clean the pool they are high. Today they had their shirts off, blasting music and playing catch with a football. And then left the pool dirty. They have done this repeatedly over the past 2 years. Today was simply too much. Find anyone else. read more

I recently contacted Puraqua to inquire about closing an inground pool for the winter. It had not been opened this summer but needed some work. Spoke with Debbie on the phone - she was attentive to my explanation, addressed my concerns and questions, checked with Kerri on some things and got back to me with answers and suggestions quickly. Debbie helped me with my lack of knowledge and anxiety, was always pleasant, and remembered me when I called back with more questions. I was very happy to find a local company who could meet my needs. Unfortunately, the project is on hold for now for family reasons, but I was so impressed with these people that I didn't want to wait to post this review. read more

Started service in mid september 2017. They scheduled service twice. They never showed up and I received a bill for $200. In addition, I scheduled to have my pool closed. Well, they never showed. Finally , on the 3rd try, got them to come in mid November, by that time I had tons of leaves in my pool. Also, they didn't shut off my water pump and it was running for 3 weeks. They are unreliable and they lie and charge for work that never was done. They def are irresponsible. Do not use them, you'll be sorry you did read more

I think this firm benefits from lack of competition. I dealt with them for years unfortunately. They've broken and lost my pool equipment, and like several other reports left my pool dirty. read more

I hired this company to service my pool last year. I paid over $2500 for a pool cover and a new pump. The quality of work is just awful: missing pool cover anchors, leaking pipe after installing pump, etc. Their customer service is one of the worst I have seen. They practically lie to you and have no shame. They tell you something and then they do something different. I advise everyone to stay a way from this company. I have found another company that I am actually very happy. They are very professional and their customer service is just great. read more

I would put a 0 if I could. Horrible service. They came multiple times to "fix" a leak in my pool which was never fixed the proceeded to take me to court for "owing them $300" after paying them $600 for 2 visits and no fix. DO NOT USE THEM!!! read more

Had this firm come out to price out a pool liner, which in fairness they did quickly. However, I was also looking to get a price to fully re-do my pool surround (pavers / concrete) as well. I was told in July that the general manager would call me to set up an appointment to review and complete the pricing. I followed up no less than 3 times over a 3 month period and was told each time that Ken would be calling. Guess what, still no call... I understand everyone in this industry is busy right now...but have the common curtesy to at least be honest and say something like " hey sorry for the delay, we are just fully booked right now and cant get to your project". To be lead on for 3 months is just a crappy move. Business will not always be this good and at some point you will be looking for jobs, I hope people see this and see how you treated people in the "good times". My recommendation is to find another firm who respects peoples time and give them your business. read more

My local store told me to go there to pick up parts. I showed up and the lady got upset telling me in an angry tone that no one told her I was coming. She reluctantly agreed, while mumbling that the 5 small items will take 1/2 hour to pull. During that time, I got to listen to people yelling harassing comments (e.g. Someone coming in from the rain was told they won the wet t-shirt contest which was followed by a whistle). read more

Awful service, zero communication. This company was hired by our landlord to open our pool for the season. first we called at the end of May and they said they had nothing open till June 15 which was strange because other places we called could have came that week but we had to stick with them per the landlord's request. They came a couple times put the pump on, put some stuff in our pool and vacuumed. They never communicated when they left when they would be back or anything that was going on with the process. Which we figure is maybe normal even though when the workers came to vacuum we asked them when they thought it would be ready and they replied "when we are done vacuuming we'll test it and let you know,"...they didn't, they just packed up and drove away. it is now July 9th and we have been calling the company for two weeks trying to figure out what the heck is going on.. if we can swim in our pool... if the pump can be turned off (it's been on since the 15th) if it's ready to be chlorinated and routinely shocked. The response we get with each call they ask if we have called to say we could see the bottom of the deep end which we did weeks ago and they have been to our house multiple times since then. Then we are told that they don't have the slip and they will call us back with the status or that they will call the workers and then call us back and each time say the same thing and act like they have no idea we called before. Guess what... they have NEVER called us back. Fed up yesterday we went and brought a water sample to Leslie's Pool Supply where they told us exactly what we needed and what to do and after telling them this nightmare of a story they gave us their card and have answered all our questions and we have had to sort out everything on our own which is beyond ridiculous since this company is being paid. We have contacted our landlord and luckily he has agreed to never use them again after seeing the bill for the piss poor job they did. We are also very close with our neighbors who have pools and plan to never recommend this awful company again. read more

Worst ever pool service company in the area. No communication from the office to the customers. They will rip you off with excessive charges and unnecessary part change fees. read more

We hired Puraqua Pool to refinish our existing gunite pool. After some deliberation we decided on the pebble finish and we believe we made the correct decision. The pool looks fantastic. We had gotten a number of quotes from other companys to do the work and Puraqua was very competitively priced plus Ken was very informative and helpful in our decision. Once the work got underway we were amazed at how efficient and professional the various crews were. From the demo crew to the plaster crew to the finish crew, everyone worked hard with virtually no down time. Lets face it, the job can get messy but they cleaned up every day and left the job site well prepped for the next phase. Ken even coordinated the delivery of the water to coincide with the completion of the plaster job. The project came in on time and on budget and we could not be more pleased with the results. We communicated with Ken, mostly through email, and prior to the construction he made himself available and answered all our questions in a timely fashion. (I think he works 24-7) The bottom line is they are a pleasure to do business with,very efficient, hard working with excellent results. Good job! read more