We like to support small, family, local businesses and had a drain replaced 3 years ago. This job came with a 5 year parts and labor warranty. But what good is a warranty if the business doesn't call back. Ever. Not even to say that they're busy and will get back to us. We called multiple times and left multiple messages. The Rooter Company in Brea was able to come ASAP and fix our clog. They also told us it looked like Purdy did not replace all of the drain. Instead of approximately 60 feet of the old drain like they reported but rather only 40 feet. Disappointed and feeling scammed read more

Is Purdy Plumbing out of business? We have called several times for an urgent matter but the mailbox is full with no ability to leave a message. I texted and received no response. read more

This review is for Nicole who handles customers calls and Ryan. Nicole sounds very friendly and usually replies to customers right away via phone call, vm, or text. Once I get on the phone with her I know my message is conveyed to the plumber. Ryan arrives a bit late BUT he worked overtime to fix the leak we had in the bathroom. He did his assessment then drew out the plan for us. His explanation is thorough and easy to understand. I think his quote is also fair. We had additional issues with the kitchen sink and he was able to address them all on the same day without extra charges. read more

I've used Purdy since 2013 and have had the best responses in the past, including a massive repair that cost 6500. for relining the main drain with a sheet as the pipes were so old they needed a big overhaul. Now, I have called for 4 days in a row, with not even one return call to me. I can't believe this is how you do business with a long time customer. I finally had to put my business elsewhere today out of frustration. What's going on Purdy? Why can you not even return a phone call? I'll never call you again. You've ruined your reputation with me. I've recommended you to several neighbors as well. Let's see if this is the way you'd like your business to end in Fullerton. Shame on you. I trusted you to respect our business relationship. We are done calling you over and over with not one return call. Guess we didn't mean that much to you in the first place. Unreal. read more

I have used Purdy Plumbing several times over the years for different jobs. They are great, especially if it is an emergency. We had an emergency with our hot water heater and they rescued us! They have also done simple jobs, like installing a disposal. Ryan recently came and fixed whatever was making our dishes stink after going through the dishwasher. He inspected everything and scrubbed even small pieces clean! He stayed long after his shift was over! And cleaned up afterwards. As with the other reviews, I agree, Nicole is amazing! I did have the same experience some folks had where my phone call wasn't returned immediately- but this happened only once. I cared enough to find out what happened. Poor Nicole took a day off and her replacement bailed! The woman deserves a day off! Mistakes happen. This is a good HONEST company! They do excellent work, their prices are fair, and care about their customers. They are a small operation and they have never tried to upsell me- which all of the big companies do. Highly recommend! read more

Had Ryan out last week for a drain back-up. He was very thorough and detailed in his explanations, including walking me through what he was seeing on the scope-cam, and offering the options with no 'sales' pressure. Overall a very great service experience, for a reasonable cost. And the scheduling/coordination with Nichole in advance of his visit was very smooth. A+++ read more

Hello Purdy. You completed a complete pex repipe of our house in July 2024. In. November we had a leak under our sink. Mario came out and determined that it was the drain that had not been properly sealed and apologized for it. He knocked a large hole in the wall under our sink and said that he would be back in "a couple of days" to patch the hole. It has been almost 2 months and we have called on Jan 16 and Jan 2nd but have no response from you. We have killed 3 mice during that time. We've never had mice in the house before this. Please call us at ----- and come to our house to finish the job asap. This is ridiculous. N Wanda Dr. --Elliott and Megan read more

Ryan did amazing work for us. He went above and beyond. Came to hydrojet our kitchen drain pipe because it was completely clogged. He took his time and did a great job. I've never seen water flow down the drain this fast. He even took care of other issues he saw along the way like creating the dishwasher air gap and installing rubber gaskets in between the drainage pipes. He gave me a really good quote, compared to his competitor who tried to charge me for over double the amount. I would highly recommend. read more

Amazing service and very friendly customer service as well. I have been battling with our HOA plumber for weeks but one quick call with Purdy Plumbing and they come out to fix our clogged tub in 15 minutes without having to access the drain from another point. I would definitely call Purdy Plumbing again due to their professionalism and knowledge. Picture shows my tub finally drained after two weeks of backups. read more

Purdy Plumbing & Drain - Plumbing Near Me - Fullerton, California

I called around past noon and I was told someone is available to fix my clogged sink drain between 2-3 pm the same day. Ryan came a little late but he was in and out of my house within 30 minutes. Ryan is nice and polite. This is the 2nd time I have used the services of Purdy Plumbing and I will definitely call them again should I need another plumbing service in the future. read more

This review is for Nicole. I've used this company a few times in the past, and the service they offered were very professional. For the reason, I have their number on my phone so that I can make a call when needs arise. This time, the property had a water heater emergency. I made a call and inquired their availability. Nicole answered the phone and listened to the issue. She recognized the emergency, and it needed to be taken care of immediately, but their technicians weren't available until the following day. Nicole then gave me a referral, which turned out fantastic. But I was more impressed with Nicole's care for customers. She could've made me wait for their technicians to be available, but she recognized my need and gave me a referral. Later time, I happened to find out that Nicole was happy that I had a great service from the company she referred to me. My trust for this company is even bigger now. They prioritize the best interest in customers. Nicole was very quick and handled the matter appropriately. I appreciate her good work ethic. 5 Stars. read more

If I could use ZERO stars....I would. I made an appointment 1 week ago to have a toilet changed. They were to be there between 10 am -12 pm. I had to call hourly to find out when they were going to be there. I understand being a little late, since things happen. When I called, it was "they are coming" , they're on their way, and other excuses. Over promise and under deliver. Totally wasted my only day off. Then canceled at 4 pm. I called another company that was here in a half hour. Done by 5. Never would recommend Purdy Plumbing. Period. Very disappointed in the lack of service and communication. read more

Longtime, now former, Purdy customer here. We've tried for two straight days to make an appointment that Purdy could keep, and tonight, our plumber NO-SHOWED our job. Last I heard, he told the office that he was "cleaning up" and heading our way after missing our window by SIX HOURS. We were a lay-up job too. Look at a garbage disposal, troubleshoot a pressure issue, and fix a runny toilet. That's it. I get that we were a low-priority appointment. I get that other jobs are more important and can run longer than expected. What I can't stand is being made to feel that way; getting the brush-off after being made to wait for TWO DAYS for a plumber to decide we're worth the trip. Wasted time, wasted effort. It's really unfortunate it came to this. Purdy Plumbing's been our service for years. But they aren't anymore and we don't recommend counting on them for timely service or reliable results. Maybe someone else will want our money enough to show up. read more

I can't believe I haven't left a review for Purdy. We've used them for years and they never fail to provide excellent service. From the office to the plumbers, they are polite, helpful, and tenacious. They keep in touch during a job and you get updates on the plumber's arrival. I would give them 10 stars if I could. read more

My hot water was not coming out and the water pressure has always been an issue for my unit. When I reached out to Purdy Plumbing, the lady who picked up the phone was very friendly, unlike the other places I reached out to. She said she was able to send guys to come out the very next day. Andy and Jared came to my place right at the appointment time. They took a look at my place and were super nice even though I didn't know much about where everything was. After taking a look at my place, they thought it was a simple fix by switching out the shower cartridge, which I already purchased while I was doing my own research. So Andy walked me through it and made a few other suggestions for things I can do, such as flushing out the water heater and considering the use of water softener, to help with my water pressure. Even though they came all the way out here, they didn't charge for anything! A very smooth and great experience. read more

We knew that we had an outflow blockage from our kitchen since and disposal but not sure where it was nor how critical it might be. Ryan arrived on schedule in the morning diagnosed the problem and did not leave until roughly 5 hours later after hydrojetting and totally cleaning our our connections to the main line. Since then we have quick outflow and he gave us some tips as to how to maintain it. Plumbers who solve specific problems are one thing but harder to find are plumbers who solve the current problem and do their very best to make sure that it is unlikely to occur again. Ryan gained a new customer with his work ethic and with his explanations and projections. read more

After wrangling with an auger and attempting to clear out our kitchen/laundry lines for the third time, I decided it was time to call a professional for a reliable solution. Alan and Joseph showed up with the right tools and attitude to get the job done. They were extremely professional and knowledgeable. Alan took the time to walk me through what he was doing each step of the way and patiently answered all of my questions. He was honest and upfront about what work needed to be done and what all my options were without being pushy. He and Joseph also took care to clean up after themselves and ensure the mess that was made from cleaning out the pipes was gone before they left. 5 stars for stellar, friendly service! I'll definitely be using Purdy again. read more

Called this company after learning that the plumbing company we used to call went out of business. We had an issue with water coming out underneath the toilet as well as changing it out entirely. Our house was built in the mid 1950s and so we knew that there maybe issues when they open up things up to take a look to see what's going on. Sure enough, it turned out to be a bigger job. The main person we dealt with was Andy; he was very thorough and transparent with everything that needed to be done. We couldn't be happier with the job that was done. We have another thing that we would like to get done and we will definitely be calling Purdy again. Also, one great thing about this company - I called the number that is posted here on Yelp; I received a pre-recorded message telling me that I could also send a text. After leaving a text, Nicole called me back right away. Thank you Purdy crew for helping us!! read more

I've used Purdy a couple of times and have been very satisfied. The technician- I think it was Chris- replaced old valves under sinks, installed new faucets in bathrooms, and fixed the shower. He was very prompt, did meticulous work, and was very friendly and explained everything well. Highly recommend Purdy. read more

So thankful I found Purdy Plumbing shortly after buying my first home as I've repeatedly needed a reliable and honest plumber over the last 4 years. Ryan has always been very fair and the quality of his team's work is outstanding. Purdy previously replaced our main sewer line after hydro-jetting and scoping of the old line revealed it was completely rotted out under the slab, then we called them back about a year later to re-pipe essentially the entire house after a leak above the ceiling created significant water damage. We recently called them to diagnose and repair a burst pipe under our front sidewalk. Nicole answered the phone quickly on a holiday and Ryan came out the next morning to complete the repair. I can't recommend Purdy enough! read more

Purdy came out for an emergency and unclogged the main line for my apartment building. Nice to work with and reasonable prices. They didn't take advantage of my predicament. I will definitely call them again! read more

Excellent and fast service. Super professionally and responded within minutes of inquiry and someone was out the next morning. Richie installed a new water heater for us. Was on time, super cool about what did what and answered any questions we had for him. A+ Service and best price we received ! read more

Purdy Plumbing & Drain - New BW water heater installed by Purdy - Plumbing Near Me - Fullerton, California

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We have been using Purdy Plumbing since we moved to Fullerton in mid 2020 and they have always been so helpful and kind to our family. Their response time is always prompt and they are wonderful to work with! Their rates are very competitive and reasonable and at the end of they day they want to make sure you and your family are taken care of. After needing some emergency repairs when we moved in, Jerry helped with re-piping the entire house's water and sewer service. The owner, Ryan, has also been out and helped with repairs to our sewer line from the house to the city and was thorough in explaining what we needed and what options we had. If we have any questions about random plumbing issues in the house, they have made the time show us what repairs or updates we could use. We've also worked with Alan and Joseph, who most recently came out to help with our gas line and water heater. They were able to make it out the day we called at the end of the day to take a look at what was going on and solved our problem very quickly. We will continue to use Purdy Plumbing as long as we are in the area and make sure to recommend them to our friends in the area! read more

Thank you to Purdy Plumbing for resolving multiple issues at my home. Alan handled everything so well. David and Mario were great as well. A fair price for what turned into correcting inferior work by another plumbing company. Excellent work guys. read more

That time I gave five stars to the plumbing company... I've used Purdy twice and both times the results have been excellent. I had a busted pipe in the wall and a nasty clogged pipe that I couldn't work out myself. For both incidents, I was able to get someone out the same day to come and help. Aside from their amazing availability, they're always up front about the pricing (if it's clear what the issue is). Sometimes a company will lead with a price and then "uh-oh! so and so happened so we have to charge an extra this or that" Not with Purdy - their pricing is consistent and I paid exactly what was quoted over the phone and by the tech when he came out. I've worked with two different techs and both were helpful, friendly, and expertly fixed the issue they were dealing with. It was pretty easy and painless. They also clearly explained what they were doing and why. I've recommended them to some family and friends and if I have another plumbing related issue, they're the first, second, and third company I'll call. When I first moved it to my place I dealt with a handful of plumbing related issues and got stuck working with a pretty terrible company that overcharged and did more harm than good (I don't want to name names so I won't mentioned Atlas outright, I'll just call them company X). When I got sick of dealing with company X, I found Purdy here on Yelp and they've been my go to solution ever since. No one likes calling out the plumber, but I'm honestly grateful that I know of a company I have 100% confidence in. Don't hesitate, make Purdy your first choice if you have a plumbing issue. read more

Knowledgeable and was able to find the root of the problem with my leaky shower. All service is expensive these days it seems but at least with these guys you know it's getting done right. read more

Actually this is by far the best plumbing business In Orange County the owner and worker Bryan is so efficient and ponctuel also very clean and price reasonable and to top it guarantee the work Excellent I would recommend to all my friends if in needs read more

Really appreciated the phone answering and being able to get a crew out same day to check out my plumbing situation. The crew, tried as they might, couldn't clear my drains, but gave a solid reason why- with an estimate. Really appreciated that. Only charged me for call out too. That was OK with me. Because the repair was going to cost above my budget, I decided to go with another contractor after I got got a couple more bids. The only thing I would say bad about their service, they were a bit on the messy side. But considering the timely call out, I was ok with that. read more

Amazing work by Chris P.! I was very fortunate to have come across Purdy Plumbing on Yelp! I just moved to the area and needed my main bath shower fixtures: shower head, valve, drain and diverter replaced ASAP. I hired Atlas Plumbing a week prior to fix the water line to my refrigerator and requested a quote for the bathroom work. This company initially quoted me double the price for connecting the water line. When I told them I wasn't interested.... he dropped the price in half. They never reached out to me with the estimate for the bathroom work. When I finally called, again they hit me with a ridiculously overpriced quote. Needless to say I didn't hire them for the job. I found Purdy Plumbing on Yelp and they sent a plumber, Chris, to give me an estimate for the work. Chris was on time, professional, clean and very direct. He gave me a fair priced quote and did an AMAZING job. He also added an access panel for future access if needed. Chris was friendly, did a professional job and cleaned up afterwards. I have been dealing with lots of plumbers, electricians, painters and other contracted service companies during the sell of my old place and the purchase of the new home. Chris was top notch! If I ever need additional work.... I'll definitely be requesting his services again. Very satisfied customer. Thank you Purdy Plumbing and Chris! read more

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Purdy plumbing has been my go-to plumber. Used them for various plumbing issues in the past and always friendly, professional, reliable and honest. Shout out to Nicole and Jerry on my latest service call. read more

Would recommend Purdy's Plumbing to anyone I know. Had to get our laundry room plumbing redone. This included recessed laundry box, new copper water lines, new ABS drain line and standpipe to replace the original galvanized steel in our 1955 home. I was able to schedule an estimate and met Chris for the first time. He was on time, polite and responsive. He walked me though various options, giving me "in a perfect world" scenarios that would accomplish my end goal and helped be understand what would be best for the longevity of my home. He left me an estimate with a very detailed explanation of the work that would be done. I left a message later that evening with the main office asking to schedule service. I got a return phone call the next morning saying they could schedule it 2 days later on a Saturday (which was perfect). Again Chris arrived on time at 0900 and began the work. He gave me an estimated finish time and began the job. Even while running into unexpected original plumbing he explained how he would adjust his plan of attack and continued. Chris was a great guy and I appreciated his thorough nature and attention to detail. When he finished he cleaned up his work space and left it tidy and neat. I know good work and customer service when I see/feel it and I have no reason to ever bid out plumbing again. I just found MY plumber. Thanks again Chris and the Purdy Plumbing Team,Happy Holidays! read more

Purdy Plumbing & Drain - The final product (before cleanup) - Plumbing Near Me - Fullerton, California

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My go-to neighborhood plumbing and drain service! We almost got scammed to replace a pipe and Purdy showed up and confirmed it was just hair clogging the drain. They are honest, friendly, know their stuff and timely! read more

Yelp does it again!!! Late last night, I spent the better part of an hour plunging my toilet. For the past two weeks, with each run of the shower, the toilet bubbled; but I shrugged it off. (I swear my bathroom's haunted!) I'd already snaked the airvents last month, but nothing worked...nothing. So the next morning (a Saturday), I checked Yelp for local plumbers... (I hate plumbers, by the way.) Ryan Purdue--very cool and very professional--is Purdy Plumbing & Drain's owner and sole proprietor. He answered my call at 7:30am, made an appointment with me for that afternoon, showed up ON TIME, wore BOOTIES over his work shoes so as not to track dirt or mud into the house, diagnosed the problem, dealt with my sewage lines, and offered me an estimate for his work that floored me! (More on that later.) My problem was "major root intrusion" in the main sewer line, which Ryan proceeded to clear by way of the secondary line in the kitchen. (I paid attention!) Apparently, I don't have a "drain cleanout,"--an entry point into the home's drainage system that allows clogs to be easily removed--so Ryan will be installing one later; but that wasn't the most amazing part (see photos). Ryan set up this snake-like camera and inserted it into the darkened stench of the toilet's bowels. I watched the monitor while the camera navigated its way through over 60' of drainage pipes underneath my house and below the front yard. And there they were: ROOTS! It was disgusting! No wonder everything was clogged. Anyway, Ryan then went out to my front yard with this radar-type gun so that he may detect the exact position of the camera, laying next to the roots that were pushing their way through the pipe's connectors. That damned spot, then, will be where Ryan will install a drain cleanout. Once that's in place, whenever a router or snake is needed, this will be the point of entry. The cost for today's work, you ask? Ryan was here for three hours...three! Go ahead, take a guess. His cost: $150. (I wrote him a check for $200.) Seriously, I have a doctor, an optometrist, a dentist, a broker, and even a lawyer. But, now, I can also say that I have a plumber: a trustworthy one, one whom I don't hate, one who (like the rest of my entourage) is on my side. And I'll bet he's willing to take your side as well. Call Ryan. He's a good guy. He'll do your dirty work. read more

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This review is LONG overdue. We found Purdy Plumbing through its incredible Yelp rating. Since Day 1, we have been impressed with their service. We have had faucets and garbage disposals replaced, our entire plumbing system replaced (our house is 1950s and had the original), and various clogs fixed over the years. They are timely and professional. They are also reasonable with how much they charge. We will never use anyone else unless Purdy goes away. This is a top-notch group of folks. read more

Great service! Came the same day we called. They're not cheap but quality never is. Thanks Purdy!

*Late review* This review is for both Nicole & Andy for providing awesome customer service and detailed job descriptions. Although we didn't use Purdy at this time, I will definitely recommend Purdy Plumbing and will use them in the future. read more

Thank you Ryan for all the hard work. I called various plumbers and got ridiculous quotes. Thank god that I found #1 rated plumber (Purdy) and they were willing to do what it takes to have the whole house water filter and water softener installed for me within 48 hrs after I called. They are very professional and did an amazing job for me. Ryan and his apprentice installed and programmed the system for me at a very reasonable price along with warranty. They also clean up the area prior of leaving. I would definitely recommend them to anyone if you need plumbing related works. Thanks so much again for all the hard work! read more

Purdy Plumbing & Drain - Nice layout here - Plumbing Near Me - Fullerton, California

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They came out a couple years ago and did a great job. This time I called left a message a couple days ago and still haven't heard back from them. I moved on to another company that had someone out the next day. read more

Really enjoyed working with this company. Andy came out on time and helped us through the kitchen clog. He was really patient with us and provided not only evidence of the grease plug but also advice without up selling us. Our particular case ended up needing the hydro jet but it was well worth the money. They even guarantee it for a year! I looked online later that day and the price charged to us was very fair compared to other companies. I was glad I could trust them on the spot without feeling scammed later. He was honest -- so important to us. Unfortunately for us another clog has showed up (old house, different drains) today and they're on their way to help us once again! Look forward to working with them again. Hopefully we won't need another jet. Either way, still worth it!! read more

We had a clogged bathroom drain and after calling several companies for quotes, decided to go with Purdy Plumbing since they were the only one available in the evening. I spoke to Nicole on the phone and appreciated that she was able to provide an exact amount instead of an estimate range. On the day of the appointment, Chris and his partner called before arrival. They were very courteous and wore disposable booties prior to entering the house. The whole process took about 45 minutes, with Chris explaining what had caused the clog and how to prevent it in the future. I hope we won't need a plumber again anytime soon, but now I know which reliable company to call. read more