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    Pure Essence

    3.7 (3 reviews)
    Closed 9:00 am - 4:30 pm

    By appointment only

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    Lavish Locks

    Lavish Locks

    4.2
    (36 reviews)
    13.9 mi

    I had came here before and was happy with my results from before I waited a couple more years after…read morethat to grow out my hair, long and healthy, which I did and when I had my consultation I made it known how I grew out my hair and trust them to go back to being blonde, and it was completely untouched since them. We came up with a hair plan and I was told it was going to take multiple sessions, when again I was fine with. I showed Anna my hair inspiration which was more of a HONEY blonde, I was told it was going to be $600 for the "blonde make over" is what Anna called it, which I knew hair is something you never want to go cheap on so I was fine with that. When it came to the day of the appointment, she asked me what was the picture again and seemed like she forgot our plan. In the middle of the appointment when I saw the bleaching, she and other stylists made comments how my hair lifted very good. By the end of the appointment, when she was blow drying it and showed my color it was straight ASHY GREY. I said it wasn't what I was hoping it to be. And Anna started saying oh but this is a nice color, then told her assistant to grab the camera and take pics so they can post it cause someone was "definitely going to ask for this". There started the gas lighting. Also, it looked like highlights too. She then mentions how she's so sorry she forgot to bleach a huge part in the back of my head. That I would have to come back in in a couple days and she would fix it and the color "complimentary". There goes the gas lighting again, I shouldn't have her to come back for a mistake that Anna made. They kept mentioning it to me that it was complementary like they were doing me a favor. She wasn't able to fix it right away cause she had "other clients" which was just consultations, what Anna said. I was so sad and mad about to the result and as bad as I was being gas lighted and manipulated, I just wanted to leave. Comes to the checkout it was total $700. For a color that came out very ugly, and for huge part of the back of my hair missing of bleach. What made it worse was when I came home, everyone was telling me I looked like an old lady and my hair looked white. this made me frustrated and more sad and upset. I decided to text the Salon and of course they were gaslighting me kept telling me that it was a complementary fixed when I come back in and that I would get 25% off the next coloring. I was also lied to and was told that Ana had confirmed with me that the color was not what I wanted, and I was OK with it which I was definitely not and she knew that. They then told me that the color came out like that because of how I lifted, which was a lie because they told me I lifted perfectly fine and I told them it was obviously because of the toning that was done wrong. I definitely feel like I was taking advantage of, I got botched with my hair basically and was kicked to the curb because other clients were coming in. They then texted saying my satisfaction and comfort where they priority, but my overall experience shows it was the complete opposite of that. I am writing this review now, because I feel like I'm really not happy with how Ana left me, so I didn't feel comfortable to go back and trust her with my hair again. I went to two other professional Hairstylest, and they told me that my hair was not done as a blonde makeover that it looks like just a bunch of highlights. And when I told him that the price I paid, they said that I was done very wrong for that for the outcome of my hair that it shouldn't have been that much at all. They then had told me that they also got multiple complaints of lavish locks, hairstyle salon. They said my hair was a complete mess with the highlights, and that there were still a bunch of huge chunks missing of blonde. I understand when you bleach, your hair, there is going to be fall out. But after I went blonde, or "highlighted" with Anna, huge chunks of hair were falling out of my head and now my hair is really thin. I regret going there overall, I wish I never went and trusted them and trust Ana. They are very gaslighting manipulative and it seems money motivated. Do not trust your hair or your money with this place.

    Well, after two years of giving Lavish my business, I've finally learned what that loyalty is worth…read morehere -- absolutely nothing. I prepaid for hair through my stylist, who planned to install it in a couple of months. She no longer works at Lavish, and apparently that means Erica, the owner, thinks it's perfectly fine to keep both my money and the hair I paid for. I asked for a refund -- nope. Store credit? Nope again. How about letting my stylist pick up the hair so I could actually use what I bought? You guessed it -- still no. This is a salon that sells hair to multiple stylists, but because my stylist used to work here, I'm being punished like I've done something wrong. Let's be honest -- my stylist was Erica's best stylist, and it's obvious she's being petty and nasty now that her top talent is gone. No one else has ever touched my hair, and I'm certainly not about to let someone less skilled install the extensions I paid good money for. That's not an option, and Erica knows it -- which makes her refusal to release my hair even more vindictive. The message from Erica is loud and clear: she'd rather pocket my money and keep the product than do the right thing. It's not just bad customer service -- it's petty, unprofessional, and borderline theft. Erica has made it crystal clear she doesn't care about customers, only control. She'd rather dig her heels in than admit she's wrong or make things right. Her attitude is smug, dismissive, and downright nasty -- the kind of behavior that drives good clients away for good. So here I am, out the cost of hair I never received, all thanks to a salon owner who seems more interested in making a point than taking care of customers. If you value honesty, fairness, or getting what you actually paid for, steer far, far away from Lavish. Erica will take your money with a smile and then slam the door in your face.

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    Pure Essence - hair_extensions - Updated July 2026

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