Update to negative experience.
Frank was quick to reach out to us to try and work out what went wrong and help us complete our move. He hooked us up with a different 2 man crew at no charge. Unfortunately they showed up with no tools (not even a simple box cutter. What?!) and didn't pack anything, just tossed loose items into the truck and then stacked everything in the garage of our new homd in one big heaping pile. I wish I had taken a picture, it was awful.
Frank refunded a large portion of our invoice and was extremely kind and apologetic. He was genuine in his frustrations with the movers poor work and I think quite honestly was embarrassed as he seems to really, truly care about this company and customer satisfaction.
So thank you Frank for working with us and trying to fix a really crummy experience, your kindness and desire to make things right are extremely appreciated.
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Overall, we are very unhappy with the whole experience.
I will start with the positive though... The 4 guys that came had a good work ethic. They only took one break during a 12 hour day and I felt they worked as fast as they could.
However...onto the bad.
1. The truck they brought was too small and about 10% of our large items got left behind which means we still have to rent a uhaul and finish the job ourselves after paying pure movers nearly
$3,000.
2. Communication was tough as there was a bit of a language barrier. The foreman understood most of our requests but not all, and the other 3 guys didn't seem to speak much English at all so unless the foreman was around to translate (which he wasn't, he was busy working in other parts of the house), it was extremely difficult to communicate.
3. They used all 3 bathrooms at the old house AND new house and left it disgusting. Pee all over the toilet seat and floor and dirty water drips all over the counters. It was so bad I couldn't use the restroom until I went to the store and bought disinfecting wipes (my supplies were packed) and mopped the floors. Gross, sooo gross. So incredibly rude and disrespectful.
4. They left trash all over the old house. Shrink wrap rolls, tape rolls, tape, plastic, cups, water bottles, etc. I had to go back and fill an entire trash bag full of stuff they left all over the entire house.
5. At the end of the day, they stopped caring where things went. There were a few really heavy boxes that needed to go upstairs that got left downstairs, dressers in the wrong bedrooms, bathroom boxes in the bedroom, kitchen boxes in the garage, etc. Everything *I* packed was clearly labeled so I really feel there was no excuse for this.
6. Everything *they* packed was not labeled AT ALL so at 10pm the night of the move we were stuck sorting through 15 unmarked boxes to look for things we really needed like pillows, towels, etc. Very frustrating.
7. When we were finally "done" and went to sign and pay, my husband realized his wallet was missing with a LOT of cash inside, so to say he was stressed out is an understatement. We also have infant triplets and they were all over-tired and crying. And yet, the foreman INSISTED that we sit down and write a 5 star yelp and Google review RIGHT NOW while he waited. He knew the wallet was missing and was in the same room as the 3 screaming babies, so the stress level was high and the last thing we wanted to do was write a review especially when we hadn't even had a chance to check for damages or the state of the "completed" job.
So to summarize, if you like the bathrooms in your brand-new-never-lived-in home, to look like a gas station restroom and the job to not be fully done but still cost a fortune, this is the company for you. If not, keep looking. read more