Eric and his team at The Water Softener Nerds are true professionals. I got quotes from a handful…read moreof other people, but Eric offered by far the best value and stands behind their install with a lifetime warranty. The crew was incredibly polite and efficient while installing my RO and water softener system (you can see the clean under-sink setup). Eric was completely transparent with his pricing, and I could tell he genuinely cared that I understood how everything works before they left. I can't recommend them enough!

I purchased a new system from Eric a few months ago with a lifetime warranty and my system cracked…read moreand leaked. I contacted Eric and he took care of it and replaced my tank within a week. Very professional and great team to work with. Highly recommend The Water Softener Nerds.

Nick was An amazing rep to work with and walked me through all my options. He has been checking in…read moreto verify that my system is working as expected. The installation team, Sergio, is very professional as well and takes pride in his workmanship.

Problem explained and resolved quickly. Agent was friendly and on time. Provided estimates before…read moreservice provided

Dwayne was friendly and thorough. Luis was kind and did a great job installing and with cleanup and…read moregetting things returned to their respective places.

The water specialist Dwayne was kind, patient, and knowledgeable. He was able to provide us with…read moreinformation about various types of systems along with caring about us doing our research too. Install tech Ray was also proficient in his knowledge of installing the systems with a caring attitude. He wanted to make sure we understood how everything worked and gave detailed picture instructions on how to also be alert when there might be a problem. I recommend Puragain Water employees and product to all.

When I called PlumbSmart they told me if I needed a technician today, it would cost $72, or if I'm…read morewilling to wait, they could schedule me for a free estimate. Thank you for the option to choose. The expert, Roger, that came by did an amazing job communicating what needed to be done and knew what steps to follow. When the second expert, Roger, came by, everything was quick, simple, and straightforward. I have yet to have everything completed yet, but so far it's been a great experience all things considered. Oh and I love that they send me a text of who I should be expecting and that they're on the way. Great touch. 10/10.

Never returned phone call so how can I say yes. They can start off by returning phone calls. I…read moredon't understand how a company can advertise emergency services but not make an effort to do so.

Great job performed by great technician. Work was completed in a timely manner and the price of the…read morejob was very reasonable.

good work, fast The invoice served me well to establish that…read moremy excessive water charges could be refunded with the water company. The balance of speed, accuracy in estimating, assessment of the issue and overall price were a good value.

We bought a home with a 5-year old Kinetico water softener. The water in the house would come out…read morefrothy and SUPER salty. We had Kinetico come and service it. They said that the issue was that we needed to replace the PRV out by the street, which would cost $1,000. We had a non-Kinetico plumber come out to change out the PRV and see if he could help solve the softener issue. The first thing he pointed out was that the Kinetico filter hadn't been changed in what looked like years - yet the Kinetico service peeps had been there "servicing" the system just a few days earlier! The non-Kinetico plumber noted that he wouldn't touch a Kinetico system, but he showed us how to change the filter and charged $200 to replace the PRV. (One fifth the price of the Kinetico quote.) The PRV and filter change made no difference in the salt water issue, so we had Kinetico come out again. (Another $250 even though it was under warranty.) They came out again and replaced some small components in the system head, BUT also said that they recommend that we replace the system with one of their newer models because our warranty was about to expire AND the salt would probably return. OR add a dechlorinator, but they couldn't say if that would actually solve the problem. The new system would be ~$7,500 if we bought it before our warranty expired. It would be more expensive if we waited a month (after the expiration date). (They try to upsell on the phone and when they come out. It is a constant thing with anyone we speak to.) Three weeks later the salty water returned - extreme frothy, salty water. When taking a shower, it is as if we are bathing with ocean water. I generally wash my face afterward with bottled water to get the salt off my lips. Obviously, we can't drink the water like that. So if you crave salt water and want a softener that will last less than 5 years and want to pay $250 per service call (when under warranty) Kinetico is the choice for you. It has been a very disappointing experience. We are replacing the system with a less expensive but hopefully more reliable system.

Despite my initial high expectations of this being a reputable company, I have encountered numerous…read morechallenges from the outset. I have had several technicians inspect the unit, and three units have been replaced by "master techs" who have been unable to identify the cause of our excessive water usage, which exceeds 15,000 gallons during our absence for the majority of the day.Upon consulting my own plumber, I was informed that the water softener is the root cause of the leak. Following my plumber's confirmation of the issue, the unit was shut off, and my water bill returned to its normal state.However, this company has yet to refund me for the water bill or resolve the problem within months. Despite numerous continuous conversations, no solution has been found. When I have requested a refund and the removal of the faulty unit, my account remains unresolved, and I continue to face difficulties with Hope to just have them removed from my home and my credit

Raul was amazing. Actually the entire process was very smooth and efficient. From the super…read morecompetitive pricing to the installation. Lisa was my contact and all I can say is Fantastic!! I highly recommend Simple Water Softeners. Will M.

I researched a water softener replacement for a few months because I hate spending large amounts of…read moremoney at one time. Forum and forum, simple softeners came highly recommended. I had a few estimates from other companies and they were twice the amount with unreliable service reviews. I had to reschedule my first install appointment because life happened and they were so kind and understanding. When I called a few months later to complete the install, we picked up right where we left off. They were courteous, patient, super knowledgeable, reputable, timely and everything else you want in a business. I opted for the water filtration and softener system. My previous unit died and I needed to protect my new appliances. After the install, the team followed up twice to make sure that I was satisfied. If you need a water softener or filtration system definitely give them a call.

We were patched through Oasis via Costco. Izzie came by the next day for his presentation. We made…read moreit clear we were just getting quotes and comparing and he was respectful of our time with his presentation. After comparing prices with other companies, we decided to go with them. They were willing to negotiate and offered us a military discount which sealed the deal for us. However, the only reason why I didn't give them 5 stars is because from the date of sale, we waited about 6 weeks before they could actually schedule the install. We were told they could install the softener internally to avoid HOA politics but on the day of service, we were told this was not possible, although they did make an attempt. We ended up having to buy a shed which pretty much came at the cost of their discount and going through our HOA anyway. They came back the next day to finish the job. Overall, we were very happy with the service they provided despite that hiccup. Would recommend them for their service and professionalism.

I've called several times and left messages via their website but have had no return…read morecorrespondence. I have a water softner system of theirs flashing messages of needing service and no way to get anyone to come out and provide service. Not even a "We can get to you in a few weeks" message.

Justin was outstanding today. Showed up when he was scheduled to, price was as expected and he…read morewas very courteous and personable. Will definitely use them again.

Be prepared for a bait and switch on pricing once they arrive at your home compared to what is told…read moreto you on the phone

Chris did an outstanding job installing my water softener that I had purchased from Lowe's. He came…read morefully prepared with all the additional hardware needed and made sure everything was set up and running perfectly. After installation, he flushed the entire house to ensure the system was working as it should. He also took the time to walk me through some recommended plumbing updates for my aging home, which I appreciated and ended up scheduling for the next day. Great service, great value, and a great team overall. You can tell it's a family run business that takes pride in their work. Highly recommend Chris.

I'm so impressed with this family-owned plumbing company! They fixed my water softener, installed a…read morepressure valve for my house, and ran a new drain line. After receiving 5 quotes, their pricing beat out all the competitors. What stood out the most to me was their honesty and trustworthiness. I highly recommend them if you're in need of a dependable plumber. Thank you, guys, for the fantastic work!