I want to say thank you to Reyna for always being super helpful and keeping me updated whenever I have a call about an issue or a general question. Communication is key for me and Reyna delivers! Ps. I have recommended Puronics to everyone I know :) read more

Great service from Terry as the tech and Arya as the sales. professional and efficient. Good quality of the product. Drinking water is great. A little expensive but they were able to handle the city inspection. read more

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We bought a home that had puronics installed by the previous owners. The system was non-functional and they charged me $250 to come out and turn it on, in addition to adding salt. 2 months later, there was black cloudy water in our bathrooms, kitchen faucet and all other places. I called the Sunnyvale city thinking something's up with the city water. They came over and checked everything and the culprit was Puronics. The system is hardly a few years old and already broken. I called the northcal office and they wanted another $200 to come out for a diagnostics check even when it was clear that their system is causing hazardous living conditions. When I talked about warranty, like many scandalous businesses, they said the warranty is only with the original homeowner. What non-sense! I turned the system off and the water was back to pristine purity levels in seconds. Definitely low quality products and terrible service when their system fails. read more

We had a Puronics water filter installed 6 years ago. In lieu of tri-annual maintenance on that, we decided to upgrade it with a newer model with less frequent mainenance requirements. We couldn't remember who had installed the original unit, so contacted Puronics directly. Reyna handled our questions (and suggested the upgrade rather than maintenance on our existing unit) and was diligent (but not pushy) in checking back with us as we looked into alternatives. Once we decided to go with Puronics she set up the installation for the very next day, and it went smoothly in under an hour with their technician Terry. Kudos to both of them! read more

I recently had a wonderful experience with Puronics of NorCal who replaced my older water softener system with the new iGenC system. Reyna was most helpful in scheduling the appointment to fit my schedule and in facilitating a discount and was proactive in keeping me updated on all matters. Hamza the technician did a very professional job with the installation. All in all, a great experience. read more

We ordered whole house water conditioner and filter and RO for the kitchen. Quote was super competitive. Water feels soft now (more lather) and foul city water odor in Brentwood has vanished!! Installation was prompt (very next day after we called). Technician Hamza arrived on time and was very professional, explaining everything that he was doing. read more

Since I installed this system, I have noticed a huge difference in my family's daily life whenever we use water. Arya responds very quickly whenever I have any questions or issues. The installer Hamza was very detailed and professional. I am very satisfied with this company, and they do an excellent job.. I am very satisfied and would highly recommend Puronics Of Norcal. read more

Great customer service. Henry R is a great technician and replaced filter in my RO and quickly fixed the water leak in my softener. read more

Puronics of NorCal - Water Purification Services Near Me - Livermore, California

Arya called me and set up an appointment very quickly. Henry was the person who showed up and did an amazing job.

Reyna from Puronics was absolutely wonderful to work with! She helped me schedule my RO service appointment for a much sooner date, which I truly appreciated. She was very responsive, professional, and kept me informed every step of the way. Reyna also took the time to share current promotions and the latest product updates, making sure I was aware of all available options. Excellent customer service and a great experience overall. Thank you, Reyna! read more

John B was punctual, polite and professional. He thoroughly answered my questions. Service A++++ read more

Had this company bid on a water softener system for my home. They were 2-3 X the price of buying my own system and having my plumber install

Wonderful experience with both the product and Brittany, our sales representative. She guided us in choosing the right model to fit our family's needs, offered great discounts, coordinated all the appointments, and even checked in after installation. She was professional, friendly, and attentive throughout. We were also very impressed with the technicians--Marcos, Terry, and Henry--who came to assess our situation on site, patiently answered all our questions, installed the system, and returned a month later to ensure everything was working perfectly. I highly recommend this team, their service, and the product! read more

Best customer service! Today I got a text from Puronics about a long overdue maintenance. Work my hectic schedule, Reyna was able to book me a time that fit in this busy momma who just had surgery, schedule. She was sweet, kind, informative and super polite. Even as businesses like Puronics are being hit with the rising costs of supplies and more, she made it well worth booking the maintenance I needed. Thanks Reyna, you made my day! read more

Huge thanks to Reyna at Puronics for helping me upgrade my 8-year-old system to the Defender iGen 30C! She negotiated a solid $$$ deal that included a new RO unit for my bedroom and a service for my kitchen unit. I even ran the tech specs and quote through an AI assistant, which confirmed the ROI on this "zero-maintenance" upgrade is a total win for Dublin water. Great service! read more

This is my second Puronics system after about 7 years. The new system is more compact, the support (Ms. Reyna) and technician (Mr. Hamza) were really good to work with. I like that the office is right here in Livermore. Definitely recommend Puronics system. read more

We love our Puronics system. They have excellent customer service and quality. We are always taken care of same day, if not next day if we experience any challenges with our system. We had our system serviced today. Henry R. was patient, kind, and very informative while explaining the need for parts replacement and how it directly impacts water quality. He took the time to ensure everything was clearly understood and handled the process smoothly. Truly appreciated the professionalism and care throughout the experience. To top it off, the customer service over the phone is warm and welcoming, especially Reyna. read more

I had amazing great experience past two times with this vendor on my puronics service. They send out service reminder and it helps in keeping track of the filter replacements for RO. When I called them for scheduling, Reyna told me upfront about the cost, payments, what to expect as part of the service. She was patient in answering all my questions. The technician was did a thorough job last time. Happy with their service. read more

My family and I absolutely love Puronics! All six of our homes have used their water softener and RO systems for the last eight years, and we've never had a single issue. I've worked with Brittany on our last two homes, plus my mom's house and my brother's house, and she is amazing. She has the best attitude, gives honest recommendations, and always finds the best pricing. With 10 years of experience, she's a true pro and such a pleasure to work with. Reyna in service is great too. She explains everything clearly and makes filter replacements and routine maintenance easy to understand. read more

I recently replaced my 13 year ikd Puronics system with a new one. Brittany helped me through the process and Henry, , the installer took the time to walk me through the system. My first system served us well and when it was time to replace it I talked to several other companies to see what was available. I stayed with Puronics due to the customer service and the quality of the product. read more

I reached out to Puronics to get an estimate for a water softener and RO water purification system in our home. I chatted with Brittany who was very helpful in explaining the available options and how they work. She then sent an estimate by email. Upon reading the estimate, I had a few more questions that Brittany helped answer and then she also quickly sent out a technician to look over and chat about what installation would entail based on our home setup. The technician, John, was very thorough and detailed in answering our questions and talking through where the equipment would be and how to maintain it. And just like that, John was back the next day to install everything which went so smoothly. Thank you! read more

We had a great experience with installation of our new water filtration and softening system. The customer service was excellent from start to finish. Brittany, our sales rep, was incredibly helpful, prompt support and flexible in accommodating our installation schedule. John, our technician, did an outstanding job with the installation and took the time to answer all of my questions thoroughly. We're very happy with the entire process and would definitely recommend them! read more

John V. came for a service appointment and I am 110% satisfied with his work and demeanor. He is professional, friendly, and he understands how to explain his process. System is running great. read more

We've had our Puronics system for about 2.5 years now, and they've always done a great job servicing it. Called in today to schedule our upcoming service, and Reyna provided EXCELLENT customer service. Definitely was the right choice to go with Puronics. read more

John is professionals and got the job done within 20 min. And help to change the parts and clean the area after the work. Highly recommended. read more

I'm very pleased with their service. The sales representative, Brittany, she responded very quickly and arranged everything on time and explained everything to me clearly that is so helpful and responsible. Thank you for your service and I would recommend Puronics to everyone. read more

John V came to replace the filter. He was on time, did a complete inspection, showed me the process and performed the filter inspection. Great service Softener + Filter system has worked well since they installed 2 years ago. Calwater was really hard and we were tired of hard spots on faucets and shower glass. No more! read more

Arya and Terry did a fantastic job right from the initial discussion and all the way until installation. Everything was top notch. Highly recommend them. read more

Having the Puronics softener made a big difference with the quality of our water. Arya, one of their staff, was very helpful and patient in giving us options. She diligently sent me updates and emails about their promotions and ways to get the product in a way that we could save. Scott, their technician, was on time during installation and was patient with explaining. Overall, a very pleasant experience and great customer service read more

Puronics has been great with customer service so far. I've dealt with Brittany and Reyna on the customer service side. They are professional, super competent and respond quickly to our requests! The technician, Terry is fantastic as well. He clearly knows what he is doing and explains the details in ways that we can easily understand. Thank you Puronics team!! read more