I used Purr Inc a few times for visits with my cat, Josette. Robert was very professional and attentive during the meet and greet. All the sitters who visited sent timely recaps with pictures and details about their visit with my cat. Scheduling through their online website once an existing client was very easy. I had a great experience using Purr Inc, however, I felt their pricing for their visit duration (15, 20, 25 minutes) was a bit high and I also didn't like that they couldn't guarantee visit time (eg. 10am-11am) . They have a route that they follow so it could be anytime within a larger time frame.I also wasn't able to schedule multiple visits per day. I've worked with two other services that allow me to schedule two visits per day (AM and PM) during a specific two hour time frame for the AM and PM visits. As I mentioned I've always been satisfied with the service, but their model and pricing doesn't work for my needs where as other companies do. If these items aren't a big deal for you then I would definitely recommend using Purr Inc. read more

Rob and team are simply THE BEST including for cats with SPECIAL NEEDS. They have been taking care of my cats for years. I have multiple cats, one of them has diabetes and a few other special kitty conditions. He is the sweetest, smartest, cutest boy ever though. Because of his condition, my cats are on a regimented medication and feeding schedule. Rob and team always deliver and put my mind at ease. They send pictures and quick updates. I can only say great things about Purr, Inc and their dream team. I love them and more importantly, my cats love them. read more

Great company! Very reliable and easy to work with. Booking/paying process is easy to use and their updates while you are gone are great. Love the pictures and narrative they send you. Looking forward to using them again. read more

I always have so much anxiety leaving my best buddy behind when I travel. Having Purr Inc as a resource has made me so much more comfortable. They are very responsive and truly care for your cat's well being. On the way to the airport for my last international trip, I started to panic that I had left a flammable item near a heater (maybe too much 'This is Us' for me but I digress). I emailed Purr Inc, and they immediately swung by my place to make sure everything was ok! What a relief! I love that with each visit they send updates with pictures of your cat, litter dish and food. I'm very glad to have found this great company! read more

5 stars but it should be 10 stars. I was extremely nervous letting strangers into my home to babysit my 2 fur babies over the thanksgiving week - I searched the internet to find a company, reading reviews, asked for recommendations etc. and was still nervous- I mean these are my babies! But Purr proved that all my reservations were unfounded. They are fantastic. They took care of my babies so well - sending picture updates everyday of the full food bowls, scooped boxes, and my kitties (really adorable photo too). My kitties are messy and they even swept the floor! I would recommend them to anyone and couldn't be happier!! I will be using them again the next time I go on a vacation! read more

Purr is such an amazing service that I am writing my first Yelp review on them! I used Purr for the first time in October while living in a high rise and leaving on my honeymoon for 2 weeks. Robert came to my apartment and asked all the important questions (things I wouldn't have thought of!) about where the trash is, cleaning supplies, dust pan, any hiding spots my cat may run to, etc. I left instructions with my doorman to let the Purr staff in while I was gone and everything went smoothly. I received emails with my cat and updates about how she was doing. They even show a picture of the clean litter box and do scoop for you! I used Purr for the second time just last week after having moved into a town home. I was a little nervous since this wasn't a doorman building but Robert came back for another visit and saw our home and took careful notes. Everything went smoothly and my cat was so happy with the care from Purr. Her litter was changed and I got pictures of her playing and being brushed. Jeff was our cat sitter this time and he did an awesome job! Absolutely would recommend Purr - I used to put my cat in the kennel and will not do that again. 5 stars! read more

This company! They are amazing. Robert and his team are fantastic. They took care of my kitties every day we were out of town, and sent photos and a report every night, which I looked forward to seeing. They're meticulous, they pay attention to detail, and kept my kitties happy while we were gone. Plus, everything about them is so *easy*--from booking, to initial meet and greet, to dropping off keys, and more. I'll definitely be using them again and I highly recommend them! read more

Excellent and reliable pet sitting service. I have used Purr Inc multiple times while living in Chicago and have been completely impressed. Robert is always very quick to respond to emails and has been flexible when I have had to book them at the last minute. The pet sitters have taken good care of my cat and always send updates with lots of pictures. I could not recommend them more highly! read more

I've been using Purr Inc's service for about a year now and I cannot say enough good things about them. They are very courteous, kind and take excellent care of my kitties. I receive messages while I'm traveling with updates about how the kitties are doing along with fun photos. There is always fresh water, food and litter when I come home along with 3 very happy kitties. Hands down the best service I've ever used to take care of my kitties. read more

We used to love Chicago Cat Sitters, in fact, we had been using the service for over a year every time we went on vacation (and really liked Robert as a person), but our last experience was really bad: 1) When we came back, the mail had not been checked, the plants were not watered, and we had a VERY messy litter box 2) We checked our home alarm system to see how long he was there - something did not seem right, and our cat was real moody. Here's what the alarm company told us: visit #1: 3 minutes, visit #2: 5 min, visit #3: 7 minutes. (!!!) 3) We approached Robert asking for a full refund, which he did. He further stated (and I quote): "this is not an excuse for shorter service times and I'm suprised I didn't mention that we usually take care of the basics and do our best to stay and play for as much as possible. Im also not going to say that this time around was conducted on our best days, but I did what I could with what time I had prepared with. I'm sorry that I failed to mention the shorter time periods (which are never that short) but more, I didnt expect one of my employees to fall ill and be gone to even past today, which is just about the last day of the holiday rush (Dec 21-Jan 2). Moreover, at this point in the year, we are forced to be conservative with time so as to minimize the risk of being delayed by possible animal illnesses (taking animals to animal hospitals) or employee problems in which we experienced. If we arent, we risk falling into a position where we can't finish our visits for the day, which would be a disaster, but again its usually longer than minutes if were not in a vulnerable position." I understand his position, crappy stuff happens - BUT - BE HONEST! If someone falls ill and you are swamped, a quick email to us to LET US KNOW about the situation is warranted - especially when we are paying $20 for a 20 minute service. The service is advertised as 20 minutes to visit, play with, and feed the cat, change the litter and water, water the plants, and check the mail. Can someone do all that in 3, 5 and 7 minute visits? If we did not have an alarm system, we would never known that our cat had 15 minutes of services while we were gone, which to me is unacceptable. read more

One of my cats was dead when I came home. DEAD; MY KITTEN WAS DEAD. I opened my front door excited to see my cats again, and I was greeted with one cat yowling and the other lying towards the front door and DEAD. I thought it was odd that I hadn't heard from the catsitter at all, as I've seen most people receive emails, and the only thing I heard was through him calling my boyfriend back about the cats. I didn't have complete reception the entire time, so I understand that, but he still hasn't even bothered to call me about my dead cat. No refund, no call, nothing. This isn't an old cat either, but a 6 month old kitten. He's had his share of problems in the past, as he came from a shelter, but he appeared normal when I left. From what the vet has told me, he probably had an underlying condition that could have resulted in rapid deterioration, so maybe there were no signs until he dropped dead, except that my apartment had various excretions all over, including a pillow so completely soaked with hardened brown liquid and some feces near the rear end of the cat outline that it looked like the cat had died there. Just maybe the cat got up and walked over to the door and expelling liquid in his shape and then died there curiously not leaving anything behind on the spot that I found him in. Maybe my other cat dragged him. Who knows. I talked to the vet about the state that I found him in, and he was already out of rigor mortis, which means he had to have been sitting there for at least three days. I hired Chicago cat sitters to come every other day after I left ending on Thursday, and I was coming home on Sunday. Perhaps my cat just came out of rigor mortis abnormally fast, and he really did seem just fine when the cat sitter saw him, but science tells me that he had to have died on the day that the cat sitter last saw him, or should have seen him. I understand that my kitten likely had a condition that could not be helped and that maybe just wasn't easy to spot outside of his litterbox full of bizarre mucosal diarrhea that obviously hadn't been changed during the week I was gone, but the complete lack of attempts at communication are completely unacceptable and suspicious. What kind of decent human being, let alone cat sitter, doesn't even bother to call to acknowledge that my cat died on their watch? He didn't seem sketchy or questionable in character when I met him, and it looks like he had been feeding my cats and taking out some garbage, but not even bothering to acknowledge that MY KITTEN IS NOW DEAD AND I HAVE NO IDEA WHAT HAPPENED. What was he even doing during his last week of life? Was he happy and playing until the end or barely able to move and slowing and painfully dying? Did the cat sitter even bother to look at my cats, or did he just throw food in the bowl and leave? I hired this cat sitter because I feel better about a cat sitter with a pre-arranged vet plan just in case anything happened to my cats, as it wouldn't be right to put that on a neighbor or a faraway friend. He could have at least bothered to tell me some nonsense stories about him happily playing and sleeping on Thursday, so that I could have a reason to believe or pretend like he wasn't dead for days and left as a rotting carcass for my other cat, but he has given me absolutely nothing. My non-dead cat has lost some weight, but I think he's been fed. He's been acting odd, but I guess I would too if I had just spent three days with a dead body and near my food bowl at that. If your cat is not inclined to suddenly die of illness, I'm sure this service is fine, and I think I've left enough details to you to figure out for yourself if he is completely innocent or not. However, I would not trust my cat with someone who hasn't even bothered to tell me ANYTHING about my dead kitten, even if he couldn't have done anything about it and is entirely guiltless. I spent the last day staying up all morning to try to bring myself to clean up the mess of brown liquid dried up all over my apartment and get the deceased kitten out of my house and disinfect everything, and it was the worst nightmare I could imagine, as I live alone and had to do all of this on no sleep, as I couldn't very well risk leaving my other cat in it. At the very least, the 24 hour vet was wonderful to me about my deceased cat when I dragged myself in with him at 4 am. I never could have imagined what it would be like to come home and open my door to my kitten's dead body in front of me, and I hope that you don't have to. I just won't ever be going away from home again, as I can't imagine trusting anyone again after this, even if it was entirely a fluke. read more

I was so excited to find Purr Inc to watch my cat, Snake Eyes for over a week and half. The whole staff was very professional and kept excellent care of my cat and house. I really enjoyed the daily emails and pictures of my cat and food and litter box. I felt so at easy with her care while traveling. I would use the company again without hesitation. read more

I have mixed feelings about this service. Really nice and professional appearance, but I question how much time and attention our cat really got. When we got back from a 10 day trip to South America, our cat seemed fine. What made me a little concerned was how her food dish was completely filled, when we have specifically stated numerous times about her feeding amounts (which is a lot less). Made me think someone just showed up a couple times and dumped a ton of food in the bowl. read more

So pleased with this service! My little kitties are my babies and as close to kids as it's going to get for me for awhile. I was in a bit of a panic because I just moved to the city and the person who was going to watch my precious Tia and Lennie bailed about 48 hours before. I needed someone to come on Christmas eve and Christmas day. I started looking at cat nanny services and getting a lot of no were booked for the holiday or just sketchy sounding people calling back. Then there was Robert with Chicago Cat Sitters on the phone. He sounded very warm and was asking all the right questions. He came out the following day to meet with my husband, myself and our children. He was right on time and Lennie seemed to like him! Very professional with all the paper work as well. Didn't seem weirded out by the special requests made by our kitties either like Lennie likes more gravy on his special food then Tia as there treat or that they like the filtered water out of the fridge. When we got back they both seemed happy and not so upset with us that we left like they normally do. The litter box was clean, they had food, water bowl was clean seemed to have fresh water, the keys were left in place like we asked and he also locked up the bedroom window that we left opened because we painted the night before like we asked in a note we left him. Aside from everything being done perfectly VERY VERY reasonably priced. 100 PERCENT with out a doubt if I go out of town again Robert Prouty from Chicago Cat Sitters would be the guy I called. Thank you so much! read more

Wonderful service! I recently used Purr Inc. for the first time for a week long vacation. I was impressed by the reviews online and liked that they focus on cats in particular (I love dogs too, but cats are a whole different animal, pun intended). I was so nervous to leave my cat as he is like my child and I'm very anxious by nature, however I immediately felt comfortable with Purr Inc. When I sent an initial inquiry, Robert contacted me immediately to set up a phone call, followed by a video call and introduction where he explained the services asked many questions about Colby and his needs, habits, etc... I could tell right away that he was an expert, took his services very seriously and that he and his team truly cared about cats. Each and every day, I received an email update and photos of Colby, his food, litter and water. Even a neurotic cat mom like me could relax as I knew Colby was safe and well cared for. I was very impressed and will absolutely use Purr Inc. next time I travel. read more

I love these guys! They make everything so simple it almost makes you think you're forgetting something. They have accommodated me last minute on multiple times and the pictures are great.They are thorough and really great at what they do. It's easy, inexpensive and I always come home to happy babies. read more

Never would recommend Pet Service named Purr in Lakeview in Chicago to people who care bout the welfare of their pet. Pictures sent my email of my pet when I was gone were nice. I know what my pet looks like! I paid them to take care of my cat in a safe manner . They are not vets, should call my vet # ; left them or my cell. They gave him pred MED.. for IBS. read more

I used Chicago Cat Sitters recently over the holidays. They are a great service, reasonably priced, flexible scheduling and Robert is excellent. The owner (Robert) is flexible even with a short deadline. I was heading out of town in a few days when I called him. He scheduled an orientation before I left town, and was attentive to details. I have 2 cats and they are like family to me. Robert sent me updates while I was away via email, which calmed any of my fears while away. Overall, I recommend CCC and my "babies"Jinx and Elle thank him too! read more

My girlfriend and I have used Mr. Prouty and his service multiple times over the past year for our kittens, and we've never had a bad experience. Our cats are always happy and healthy when we return, which was not the case with the sitter that we used before Chicago Cat Sitters. Payment is easy, and we're able to leave a key with them, so the effort is very minimal on our end. I like that the confirmations are automated so you feel secure. The one thing I'll say is that contact during your trip is minimal, so if you're looking for total peace of mind while you're gone, you might need to request something special (or look elsewhere). But overall, nothing to complain about here - I plan to keep using them for a long time! read more

Great service!!! We've used them several times over the past two years (including a few times on short notice), and they've always been fantastic. Robert (the owner) is extremely responsive and highly dependable, and is very attentive to whatever needs or requirements have come up. Our cat seems to respond well to Robert and his team. Definitely recommended if you are looking for a cat sitter in the area, and we will continue to use them going forward. read more

Asking my friends to feed my cats while I am out of town is one thing, but asking them to clean the little boxes is another thing. This worked out very conveniently. Robert seems like a really nice guy. read more

We have used purr inc on multiple occasions and have been very satisfied with the care of our cat.

I have used Chicago Cat Sitters for a couple of years now and I have been more than pleased with the service and personal attention that the Owner gives to his clients. Robert has always been quick to reply to emails and calls and is always friendly and professional. My cat is always happy and healthy upon our return and I would more than recommend this service to anyone that values peace of mind while out of town. I trust Rob and his team with my awesome cat and my home without a moments thought. And they even go above and beyond the normal call of duty as well... I left town and had forgotten to provide additional litter (I live in Chicago without a car and let me tell you... the chore of getting/bringing cat food home is my least favorite.) After Robs first visit I got a call letting me know that I was out of cat litter and asked what brand that I use. Chicago Cat Sitters then purchased and delivered knew litter to clean out the litter box while I was gone. They did all of this and then only charged me for the cost of the litter... no additional delivery fees or anything. If I wasn't already a loyal customer... I would have become one instantly! :) read more

Robert was awesome from the very first communication to the last. It was a Friday night and after procrastinating booking our usual (and very expensive) cat sitters for the upcoming week, I did an internet search and came across Purr Inc. The high rating and reasonable price were very appealing and my husband and I were leaving for vacation in two days, so I sent an inquiry to see if they had any availability. I ended up getting a response right away from Robert saying he had availability for the 4 days we needed that week and I was told I would be given a call the next day to discuss more details. Robert called as promised and got more information about our two cats, our condo, where we kept things, our vet, etc. Before I knew it, I was dropping keys off that afternoon and resting assured that our kitties were in good hands. Not only did we receive daily picture updates and reassurance that the cats were doing well, but they even followed up after we got home just to make sure we were home safe and that everything went smoothly. Oh, and the payment process was a breeze! I received an emailed invoice that I was able to pay online. Once they payment was made, an emailed receipt appeared in my inbox almost instantly. My kinda efficiency! Will definitely be contacting Purr Inc. for our next vacation! read more

My husband and I were very nervous about leaving our kitten, Schrodinger, for 5 days alone while we were on family vacation. Robert came to the rescue, and we could not be happier with the service he provided! He showed up every day, fed Schrodie, changed her water, scooped her litter box, and, most importantly, played with her. He sent us daily updates and photos of Schrodie, which we loved! When we came home, we found her happy, healthy and playful. Robert also did an amazing job of scheduling an appointment to meet Schrodie and her family prior to our trip, asking detailed questions about her, and making sure he had all the information he needed to take good care of Schrodie. Now we know we have someone to rely on when we travel. 5+ STAR for service, customer care, and business ethics! Highly recommended! read more

Have been using their services for over a year now and they are fantastic. We recently were gone for 2 weeks, and while we were gone our AC broke. They were excellent in handling the situation, and put in extra time to make sure our kiddos would be ok. Love the fact that they send photos with every update. They even go as far to find the cat that likes to hide in the box spring while we are gone. Highly highly recommend. read more

I contacted purr inc. rather last minute because another pet sitting service canceled on me. Rob and the purr inc team responded very promptly and had availability despite the short notice. The company communicated very reliably and I got the promised daily updates and photos of my cat. The only difficulty I had was picking up my keys afterwards as the location is a little hard to find but everything worked out. I will definitely be using purr inc again if I need a sitter. Thanks guys! read more

As busy professionals, we have been requesting services from Mr. Prouty for the last few years. The only time he could not fulfill his promise to visit our guys was during the '2011 blizzard, while he was constantly updating us on his efforts to make it to our building! We had to convince him that it was alright and actually desired to drop that visit! He insisted on refunding us while people were abandoning their cars on LSD. One of our cats requires twice-daily medication and CCS has been very meticulous in not letting him miss a dose. We really feel that Mr. Prouty is almost family now and having the peace of mind during our trips on which we receive email updates and pictures of the cats is really something irreplaceable. Thanks for truly exceptional service and professionalism! read more

Robert has now taken care of our two cats on two separate occasions while we were out of town. He was professional, thorough and caring with our kitties. He even sent updates and photos while we were out of town. The cats were calm, the food bowls were full and the cat litter was changed and swept upon arriving home. Thank you Robert for the excellent service! While it may be awhile before we leave town again, I will definitely be contacting him again when we do. read more

I have nothing but positive things to say about Purr. I got the run around for two weeks from another pet sitting agency, and they canceled on me the day before I was set to fly across the country for my wedding. I emailed a few other places frantically, and while they all responded only Rob from Purr was willing to drive and meet me with less than 24 hours notice. He stopped by our place, met the feline and jotted down notes and instructions. He emailed me a picture and update every day. He even alerted me that my alarm panel was low on batteries and offered to replace them. The flat rate is good if you plan to be gone on weekends or holidays when other places charge more, but it is a bit higher than what other places charge for regular visits. I found it to be well worth the price. And once you sign up, everything is automated so next time I'm out of town I can just sign up online. If you're looking for fast, reliable service, I definitely recommend Purr. Our cat was healthy and apparently happy, though typically needy, once we got home from a week and a half trip. read more

Purr came to me as a referral from my vet and I cannot be more pleased with them! When I first called rob stated he comes over to meet the cats and also gets to know where everything is which was a nice added touch for me. I usually take my babies to my moms house on trips and I have been so pleased with them that making that extra trip is no longer needed. Rob and his team are so precessional and the biggest part for me is seeing updates on my babies while I'm away. They send me an assortment of pictures from their visit and just a quick note on how they are doing. I highly recommend rob and his team to any cat owner! Thanks for taking such great care of my kiddos! read more

After contacting them about cat sitting, waited 2 full days for a reply, only to be told they don't serve anywhere south of the loop (typical). The manager was at least polite about it, but there's not much point to a service that won't drive 15 minutes south. The least they could have done is replied quickly or better yet, posted their sevice areas on their website. read more

I don't usually write online reviews but I have to say that I am very impressed with the professionalism of purr inc. At the orientation they asked very thoughtful questions, for example they even made sure they knew where the carriers were in case of an emergency. While I was on my trip, one of my cats was hiding during the visit. They looked everywhere but couldn't find him. Robert came two more times the same day to make sure my cat was alright (and of course he was..). I am very happy with the service and feel comfortable going on a trip knowing my babies are in good hands. read more

So happy I found this company! I was going to Nashville for a friend's bachelorette weekend and didn't have anybody to watch Stanley (my cat), and felt uneasy about boarding him (was afraid he'd be crated/be nervous around other cats). Robert first came over for an orientation and asked very thorough questions, making me feel at ease with leaving Stanley and my apartment keys in his care. When I was away, Robert was easy to contact and I received cute pics everyday from the sitter watching Stan, which was very reassuring! I got back to a happy kitty, a clean litter box, and full food and water dishes. Will definitely use this company in the future instead of asking friends to trek across the city to feed my cat! Also, the pricing was very reasonable! read more

I never write reviews on yelp wether it's good or bad but the fantastic service we've received from Purr Inc has motivated me to do so. Extremely friendly, easy to work with and very attentive when caring for your animals. Thank you Rob and the entire team at Purr Inc for the amazing job you do. It makes vacation that much better when you know your animals are in good hands. read more

We have used Purr Inc 3 times and have had a great experience every time. Rob and the team are very professional, and I trust them with my cat-daughter! It's especially nice to get a photo of our Kity while we are away on vacation during each visit. Highly recommend! read more

We're very happy with the service provided by Purr Inc on the two times we've hired them. We feel a lot better when we're away when we get the daily updates and photos of our two kitties. Purr team is always responsive to our messages and booking and invoicing is easy. We will definitely continue to use Purr Inc in the future. read more

Purr Inc is amazing. I have been using them since 2010 and my husband and I always have peace of mind when we leave town. They make everything very convenient and the pictures they email always make me smile. I would recommend Purr Inc to anyone looking for reliable, high quality cat sitting services. read more

I would highly recommend this company! This was my first time using a company instead of friends to look after my cats while I was gone. I received an email update with pictures after every visit. They responded quickly to my emails and were very thorough. read more

Rob and his associates are Purr Inc. are fabulous! I am a slightly overprotective cat owner and going away is probably harder on me than on my 4 cats. With Purr, I get something you can't put a price on - peace of mind. Knowing that Rob takes the time to come in and not just feed them, but sit and play with them makes me feel so much better while I'm away. Plus, the pictures of the cats that Rob sends with his daily update are the icing on the cake. They always make me smile. Beyond that - Rob has been kind enough to check mail for me as well. This last trip - he even noticed that one of my plants was looking a little thirsty, so he watered it. I was so thankful for his consideration. Bottom line - whenever I leave town, I can rest assured that the kids are well taken care of with Purr. Makes my trip that much more enjoyable knowing they are in such good hands. read more