Amazing customer service, the manager and staff is very helpful, they repaired and provided amazing service to my father's car. Reasonable pricing . Highly recommend I for sure will be coming back for my car needs. read more

I just got off the phone with Francisco. These coupons are scams. They don't honor the $11.99 oil change, yet it's still on the coupons. It's very sad how people believe in God, but are so crooked and greed is taking over the world. It's hard to find an honest business. The Bible says...Hell is enlarging itself everyday. I rather have eternal life than the riches this world offers. They take from the low income and women and children. It's a shame. read more

Purrfect Auto Service - Their value pack coupons that they don't honor. Francisco said they will do a visual for the AC, but it's only a visual nothing else. - Auto Repair Near Me - Fontana, California

Excellent customer service Francisco manger totally professional I recommend this location to all who want great value and amazing customer service read more

Very Very disappointed I had a really frustrating experience at this shop. I brought my car in for what should've been a simple repair, and it turned into a complete headache. The staff seemed disorganized and didn't communicate clearly about what was actually wrong with my car or how long it would take. They told me it would be ready in a day, but it ended up taking several days with barely any updates unless I called first. On top of that, the final cost was way higher than the original estimate, and no one really explained why. When I finally got my car back, the issue I brought it in for didn't even feel fully fixed, which just made everything worse. For the price I paid, I expected way better service and professionalism. Overall, I wouldn't recommend this place unless you have a lot of time, patience, and extra money to spend. read more

Price for smog check was cheaper than others but it took over an 1 1/2 hrs to do a smog check. I don't recommend coming here unless you like wasting time read more

Did not provide a written estimate of work to be done and did not secure a signature from me for the work to be done. Compared prices with other auto shops, including Ford and they were double the price. I strongly recommend going somewhere else. They are rude if challenged and not professional. read more

This shop tried tonup charge me $5300 after my car didn't pass smog check. Mechanic ( Joseph) said don't go to another mechanic as he wouldn't understand. Took care to another shop and it passed. Went back, talked to manager about what happened. He said do you have proof. Do not trust this shop. read more

Great Service and Customer Service first come first serve so arrive early to be out early easy financing with qualify and snap financing

1 Star - Absolute Scam and Disrespectful Service This place is a joke. I went here expecting basic professionalism and instead got rudeness, lies, and a complete waste of my time and money. They scam people, lie about what services they're providing, and then act shocked when you question them. The mechanics were terrible -- careless, unprofessional, and clearly didn't know or didn't care what they were doing. Any concerns I brought up were brushed off with attitude instead of explanations. The owner is completely unprofessional and refuses to take accountability for anything. Instead of fixing problems, he gets defensive and disrespectful, like customers are the problem for expecting honesty. This shop has zero integrity. If you value your car or your wallet, stay far away. I wouldn't recommend this place to anyone. read more

I had an extremely disappointing experience with this auto service. The staff was unprofessional, unhelpful, and gave me conflicting information throughout the entire process. Communication was poor--calls went unanswered, and when I finally did get someone, they were rude and dismissive. The service itself was unreliable and felt rushed, yet I was still charged an unreasonable amount with no clear explanation. What was promised was not delivered, and there was zero accountability when I raised concerns. I would not trust this place with my vehicle again and strongly recommend looking elsewhere if you value transparency, professionalism, and basic customer service. read more

Don't walk run from this Rip off Auto Repair Shop. Please read all reviews and you will see similar reviews! Took my wife's car in for a bad idle which turned out to be her Ford Fusion's electric engine harness had Rodent damage. Joseph who I had never dealt with other than Josh one and the same told me he needed a credit card to start work on it to which I thought was odd since I had given him my Omega and card and told him to use Omega and if they didn't cover repair for Rat damage to use AAA that would. Left card there on a Friday and when I called on Monday said car was ready and they had charged my USAA over $6200 card the day I took it in but Joseph said Omega would be paying me for repairs, a week went by and I went in he said he called and expect a ck in a couple days actually Thursday, I called Omega they said they don't cover rat damage and that PURRFECT Auto had never called them. Called AAA said the same thing and that they would have covered the Rodent Repair. I challenged the charge with USAA both on line and mail sent all proof of charges the same day before work was done and what Omega and AAA reported to me and they found in there favor, telling me that USAA failed me in their investigation I am a 3 time wounded Infantry paratrooper and found out USAA is just a front for Vets with an F rating with BBB. I canceled USAA. Please read on it gets better, I went to AAA who said they never heard from PURRFECT Auto and took my claim. It took from December of 2025 to last month February 2026 to get my money. Why so long you ask well AAA had a hard time getting information from Josh and Richard the supervisor of the PURRFECT Auto repair shops in the IE. This place will get what they deserve how they sleep at night I wonder but I trust in God and he will judge us all come judgment day. I know I went on and won't even go into the repairs done on my F150 93 Truck. One last thing AAA's Rep Windy Cardenas thru the months left countless calls to them and even after I called Josh and many time to Mgr Richard who said they would take care of it. Called Ford the estimate the cost for this repair was double what they would have charged. Next is to file a complaint with Bureau of Auto Repair. read more

Purrfect Auto Service should be renamed to Problematic Auto Service. It's been problem after problem since day 1. If I saw this place burning, I would not call the fire department, they can burn to the ground after the hell they put me through. If you need your car repaired and you bring it here, just light a match and set your money on fire, because you are literally wasting your time and money. I have never in my life had such POOR service which included extortion for money, asking me to buy tools to fix my car, lies about when my car will be ready, ignoring my phone calls, to name a few. The absolute worst thing they did is DESTROY my car. It had to be towed out of the shop and now I have a car in my garage that DOES NOT turn on because they did not know what they were doing. This shop is Unprofessional, Unqualified, Scammers and Disrespectful! Stevie Wonder can see how terrible this business is run. May all the employees there have the life that they deserve living with Lucifer! read more

Joseph was very polite and professional. Great personality that was welcoming as well. The quote he gave me was very reasonable compared to other quotes I received. Amazing... especially for car repairs! This will be my go to place for my car service! :) Thank you, Joseph!!!!! read more

This place is a joke. The pricing was inconsistent, and the deadlines were not met, resulting in my car being held for days. I also felt that Jose's communication was more about what I wanted to hear than the truth. read more

First time I come to this place and I am very happy with the service, Joseph is very polite and I was able to get a good deal with a coupon I received in the mail, I will definitely come back for my oil change read more

Purrfect Auto Service - Front desk - Auto Repair Near Me - Fontana, California

I came in here Wednesday afternoon hoping to get an oil change after work. I figured it was a bit late(3:45PM) and they would be busy and sure enough it was. I didn't mind coming back as long as my car was serviced. Came back the next day around 2PM and they didn't look as busy. They charged me $100 for an oil change. I know, kind of ridiculous on my part. It seems like they take care of their regulars, only because they keep over paying; And they seem super happy after they take your money. They are probably the people that are giving this place a 5 star rating lol Anyways I waited TWO HOURS in a dirty lobby where an employee was eating lunch and the place smelt like their plumbing was backed up. Only for them to tell me they couldn't service my car because it was too low and their lift would damage my vehicle. I should have took the hint to ask for a refund and drive far away when I heard one of the mechanics ask his employees to bring in my car for simple oil change after the fifth time. They made me pay ahead of time so I did wait it out. But after they wasted my time sitting their I really felt the obligation to write this review. If you need any kind of service for your vehicle I highly recommend you go somewhere far away from here. I really pray they are taking care of people the right way. The honest way. If not I hope they get what they deserve and shut this place down. read more

Thank you Joush for helping me and getting my car fixed when you could of said come back tomorrow you are a Blessing thank you and your crew for helping a homeless man with his home. Grateful for Purrfect Auto read more

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WORST shop ever! Surprised they get any business after the numerous 1-star ratings that outnumber the stars in the galaxy. Joseph and his minions' life purpose is to scam! I regret taking my car there for them to CHECK it, because they immediately took off parts without my consent and my car was soul-tied to this forsaken company for THREE months. Three months with no car, while working full-time. When asked for updates on my car, all I received were empty promises that my car would be done at fake deadlines. There came a point where Joseph got defensive and kept raising his price. It started to cost a price of a multi-month trip around the world. He cussed at me, requested cash only, and raised the price for when he wrongly assumed I filed a complaint. By the time I got my car back, it was done for. Thousands of dollars later and no functioning car. Do NOT come here unless you want to be enraged beyond your sanity. read more

the WORST customer service i've ever experienced from a "professional". i came into to get a free diagnostic (offered to me for being a repeat customer) and when i didn't immediately jump to do the services they wanted me to do, i was verbally berated by the owner for wasting their time (all i said was i needed to think about it) then after insulting me, they tried cornering me and forcing me to pay for the "free" diagnostics. i also began getting pressured to either take a loan out for the services or to refinance my 13 year old car. these are crooked ppl who are clearly under stress because their business is struggling (for no other reason than their own crooked way of business)z i can not emphasize enough NEVER COME HERE. Mechanics get such a bad wrap because of places like this. read more

This place is straight up crooked. Owner is clearly under severe financial duress (most likely because of his crooked sales tactics and lack of customer service) he'll scream at you if you need time to consider getting something done and insult you too. Went in for free diagnostics then he tried to force me to pay because "they usually charge for it" okay then stop offering it for free then instead of insulting me for considering becoming a customer. Also hilarious how this business doesn't view cornering a customer then telling them to seek a loan or refinance a car to get services done when they know hands down it's not in the best interest of the customer. Been to many auto servicing businesses and many get an unfair reputation because of exactly places like this. I thank god they showed their true colors cuz you guys are conniving, shady, and clearly struggling because of it. NEVER TAKE YOUR CAR HERE. read more

Excellent service! Although they were very busy and it was last minute. Joseph was able to get me in for an oil change! He has excellent customer service and is very kind. I will definitely coming for all my car needs! read more

Do Not Come Here!! They are racist and sexist! They did work on my car without my permission and tried to extort me into paying for twice the normal amount! The Indian guy that's balding has no respect for women and tried to make me pay twice for work I had previously paid for. None of the workers here have any customers service skills. Joseph drinks on the job and makes false promises. They even get upset when you ask them to show you the old and new parts that they used. Save your money and go anywhere else!! read more

Was helped out as soon as I walked in and QR code check in had my info and made for an easy update. Joseph was great and very professional and got my truck ready to go in no time. read more

Joseph and Tom are always friendly, polite, and answer any questions I have. They have the best customer service and prices around for an oil change! Thanks guys!! read more

My wife and I have now taken our cars to Purrfect Auto and are really impressed. They are very professional they answer questions and explain what needs fixing on the vehicle. The pricing is very reasonable and I trust them and feel that I'm not being taken advantage of by the typical mechanic. read more

The best auto Mecanic in town, reasonable price , also if you need a loan To fix you car they help you , Great costumer service ,Love it Thank you Josh and His team !!!! read more

We had a vehicle emergency happen as we were going out of town. Josh and his team were able to get us in as soon as possible and fix everything. Thank you! read more

***WARNING*** HORRIBLE SCAMMERS On Monday, March 31st, I brought my car for a humming/whirring noise in the front end. Spoke to Josh (manager) and suggested it may be a wheel bearing issue. I get a call from Josh on Tuesday telling me it's the differential that's bad and in need of replacement at a cost of $2500. After hanging up, I even called back to double check as the diagnosis just didn't sound right. Josh insisted that was the issue and I authorized the repairs based on their diagnosis. Got a call Thursday that the car was ready and even asked if the "whirring" sound was gone. I was assured it was and all was well. Upon arriving, I paid the bill, test drove the car, and found the problem was still there! I turned around and went back to the shop whereas Josh puts one of his tech's (not the one that worked on my vehicle) in the car with me. We drove maybe a block when the tech confirmed being able to hear the noise and actually looked at me and said..."sounds like a wheel bearing"!!! Dropped the car back off Friday morning to have the wheel bearing replaced and the noise in the front end is now gone. What should have been around $400 cost me $2500 for a repair that was never necessary. I requested a refund of the $2500 minus the $400 for the repair that should have been done in the first place. Of course, the refund was refused. I'm now in the process of taking them to court and will be filing a complaint with the Bureau of Automotive Repair to see about opening an investigation. This place either has absolutely no idea what they're doing or they're straight up thieves; neither of which is good. read more

Kelly is extremely rude I will never be returning and I will be discouraging all family and friends from ever going here and if you have the 11.99 coupon your wasting your time it won't be honored read more

Purrfect Auto Service - False Advertisement they send this out constantly to get you in, & tell you they don't carry the oil for the $11.99 oil change - Auto Repair Near Me - Fontana, California

Dishonest and over charged. Presented coupons for oil change and smog. Coupons or employee did not mention the extra $40. Labor fee I was charged And just as I witnessed while waiting and other people have mentioned in reviews they also claimed I needed work done. Also try really hard to sell finance options for unnecessary work they claim you need and offer what they consider to be a discount. I would never do business with this dishonest crooked establishment. While waiting I observed them trying the same scam on 2 customers but knowing my car didn't need work and being quoted different price lower than charged and already had my car on the bay I let them complete it and was disappointed on the outcome. BEWARE OF THIS DISHONEST SHOP. I am going to request partial refund Would give zero stars but wasn't an option Same services and coupon friend was not charged additional fee as I was read more

Purrfect Auto Service - Coupons presented. I forgot to mention friend referred me to them and was charged differently. - Auto Repair Near Me - Fontana, California

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Fast and easy service. Quality troubleshooting. Going back for any maintenance needs to car.

Had to get some work done on my car and the staff went above and beyond making sure the vehicle was fixed correctly when the first part ordered wasn't the correct one. I paid the price I was quoted but felt like I got the better end of the deal as more work was required than previously thought. read more

These guys are good guys there honest and kind and will give u coupon prices kelly is the guy who helps me out always

This location is filled with scammers. Do NOT take your car here. Your car will start having other issues than what you originally took out in for. They up charge you on their services and do not take ownership of their error. They replace a pay on my car which turned out didn't need to be replaced. Once i got my car, it started making a knocking noise that was not there. I took it back to them just for then not to take ownership. When i took my car for an oil change, it was little to no fluid. BE AWARE!!! read more

Slow service, takes 45min to an hour to smog a car, might be cheap but expect to wait 2+ hours for your car because everyone is just sitting around talking read more

Purrfect Auto was actually great BUT their Easy Pay finance program is awful and the company of EASY PAY finance would not work with me as I was 6 days late to pay of $117 and now they want over $300 and rising each day. AWFUL customer service and care nothing about customer service or future business. Sorry Purrfect Auto you need a better partners on customer payment programs or do not offer any as EASY PAY is looking for an Easy way to rip off customers. read more

Kyle and staff did an awesome job! Came in for an oil change and they got me in and out quickly, even though they were busy. Best prices in town. read more

Came in early on a weds morning to get an oil change had a coupon to get a 11.99 oil change. The guy said they could not honor it due to the fact that it needs to be a full synthetic which is understandable. But as soon as I walk in, he's already complaining about two guys calling off and it's gonna take two hours, etc.. just the customer service was not professional at all i did not wanna do business there at all read more

I am a woman took my LS460 Lexus 2008 for oil change Had a coupon for synthetic oil change $ 39.99 in fine print it mentioned $5.00 for filter and another $5.00 so additional $10.00. my car takes 05/20W he got a little loud because I questioned the cost he said the coupon is for 05W/30W. He charges me $140.00 for oil change. Than had nerve to take me out to look at other stuff I needed done $2,000.00 worth of work. The BS about it was another client came in a man for the same deal, I mentioned to him how much he charged me. He said he better honor this coupon. I stepped outside car was ready but I made it a point to go back on and ask what he paid he honored the coupon. Perfect Auto on foothill is screwing Woman even when you speak up he neglects you and is rude and argues the point.b Ladies beware of this guy and Perfect Auto. Don't use unworthy and false advertisement. I read more

Jan 2023 I purchased a Groupon to get a oil change. My customer experience was great, but 1 week after driving my car it was running funny and i started to hear a knock coming from my engine. stopped at my local Walmart so I let the guys in the auto center check it out and they showed my that my car was over filled with oil. And it was to late my engine was ruined a 2008 Pontiac G6 Convertible in perfect condition by may/june2023 my engine sieged. Car gone not working Please Please don't use these people!!! read more