Was good at one time, is no longer. Gary the service manager refused to do a software update without being able to diagnose an intermittent problem with the head unit in my 2024 Jeep Gladiator. Do yourself a favor and find your next Jeep elsewhere, I did. read more

Zero stars would fit best. 4 times I bring my van in to have the ac fixed and I still have no ac. I go back tell them it's not working and they just say " it was working" They really like to infer that i broke it. Do not buy from them and definitely don't use thier service department. read more

If I could give 0 stars, I would. We went there and found a 2024 Jeep for $43,000. I test drove it and then put a deposit down. The next day, the salesman sent me a text stating that he got me approved with the bank. A little while after that, he called me and told me that they had the wrong tag in the Jeep. This Jeep was actually $51,000. They tell me this AFTER they ran my credit and had me approved. They would not honor the price that THEY put on the vehicle. They are scammers. I would not trust this place. Beware!!!! read more

I had my Jeep in for service. There was no communication from the dealership after my car was towed. I had problems with the service staff and they finally fixed my car. A few days after leaving the dealership my check engine light came on. We found the dealer did not put the hose for EVAP solenoid back on. It was hanging loose under the hood of my car. If someone who doesn't know much about cars could find this issue, why didn't their technician see it. Also, he took it off so he should have know to put it back on. Luckily my boyfriend found and fixed the issue. This could have caused damage to my car and it was very unprofessional for them to give me back my car with this hose hanging free. I don't recommend buying a car or servicing a car at this dealership. THIS IS ONE UNHAPPY CUSTOMER! read more

I have taken my car to Putnam Chrysler twice. The first time, they did not top off fluids, which led to coolant fluid, or what was left of it, to coagulate. Second, they did an oil change, "a multipoint inspection", in which my brakes scored in the green, to now one month later having ABSOLUTELY NO BRAKES. I have two small children, and when I called for some sort of resolution, I was met with, "we didn't cause this issue and we're not doing your brakes for free". This service department is less than par, and they are not willing to rectify their mistakes. Additionally, they are NOT CHEAP. It is not worth the money, the headache, the arguments, or your sanity. For the money spent, I ended up having to spend more correcting THEIR MISTAKES. We are human, and mistakes happen, but what matters is the resolution attempts after that. Unfortunately, they are not willing to make good on their shortcomings. I would suggest doing the work yourself, or finding another service department. read more

Terrible place, terrible people. All they do is bad business and worse repairs but have no problem charging you the whole time with a smile on their face while they screw you read more

Service department is the definition of "stealership". Took my Wrangler in to have a Service Bulletin flash done on the PCM. (TSB 18-026-06). Had the dealership tell me that they didn't do the service I asked for. Instead they did a multipoint inspection and found all kinds of unrelated issues that they"needed to fix" before they could do the update. Vehicle left here without the work I requested done, I had to pay $175 for the work I didn't ask to have done, and they broke the locking mechanism on my driver's side door so that it no longer opens. This is my worst interaction with a dealerships Service department in my life. Avoid this place at all costs. read more

Worst customer service I've ever received from a dealership in my 40+ years of driving and dealing with dealerships and repair shops!! Run away from this place as fast as you can!! They lie right to your face about information even if they know you know it's a lie. They will refuse any blame on certain issues even though logic proves they were in the wrong. This place is disgusting! Best of luck you have to deal with them at any time in your driving career!! read more

I've had my Jeep for two years and they sold it to me with a broken back up camera. Have been trying to get it fixed since then. Have been in a hand full of times for oil changes/general services and put it in the ticket each time. Still not fixed! Reached out to the salesman that sold it to me, said he'd get back in the morning. That was 3 weeks ago. Tired of waiting for replies and dealing with a subpar dealership. read more

I highly reccomenf it here! Chris B. Our car sales agent was wonderful he helped us get our new 2019 Jeep Cherokee! I would def recommend anyone to go there and if so tell them I sent you! Hehe Katie Benway read more

Putnam Chrysler Jeep Dodge Ram - Car Dealers Near Me - Putnam, Connecticut

I bet you are wondering why a guy from San Francisco, CA is reviewing this place? Well this is why: So I have a 2007 Chrysler Town and County and need some all weather rubber mats for my car. I go online and call up Putnam Chrysler to order some. The guy on the phone was real helpful and said he'll have the mats for me the next day. Cool! So I get a call at 5AM letting me know my mats are ready for pick up. I'm thinking I know auto guys get up early but not this early. I check the number and find out that there is a place called Putnam with a Chrysler dealship!!! I was trying to call the Putnam Dealership in Burlingame, California! LOL So I'm freaking out and call the guy back. He said, "well can I ship them to you?" I said yes and they just arrived at my doorsteps today. All dealerships are not the same. These guys are a cut above the rest. We need more people like Putnam out here in California! read more

Unprofessional. Never got the chance to post my review. Cane in looking for a Jeep a while back. They pretty much laughed at me when asking what my options were in my price range. Will never go back and would certainly not recommend this dealer. I ended up going elsewhere and had a great experience buying my current vehicle read more

The salesperson was very nice when I called to ask about a car, but has since been blowing up my phone and e-mail multiple times every day. This aggressive sales style definitely makes me not want to buy a car from here. They clearly have no sense of boundaries. read more

I enjoy coming to this dealership even though I do not own one of their cars however they do not honor their own Yelp coupons. Do not be surprised when you get here and they tell you that it is not valid. They need to either update their site or take it down! read more

The service department at this dealership is the worst. I have had my vehicle there many many times it's like they don't even try to fix it. Every time I pick it up they told me the same thing "oh we couldn't get it to do it" a couple of times it did it for me as I was leaving the dealership. They are not very customer friendly. They really need to get a technician to know what they're doing. One time I found tools left in my vehicle. read more

Overall, I don't mind taking my car here to be fixed. Their staff in the service department is friendly and they don't try to screw you as obviously as other dealerships do. They accept competitor coupons, which is a plus. As a whole, they've treated me pretty good. They also have a female service writer, which some people would say is a bonus. Personally, I don't care if my service writer is male or female, but I know that makes a difference to a lot of people. Ok, now for the bad part. They don't have loaners. They're attached to an enterprise rent-a-car and if you're going to be without your vehicle for any length of time, that's where they send you. Also, my husband smashed his car pretty well in an accident and it took the body shop 5 weeks to fix it. With no loaner. I understand that some of that was the insurance companies fault because they took long and ordered the wrong part, but a good portion of that was the body shops fault too. I definitely wouldn't have been as put out if they had loaner vehicles. But as far as Jeep dealers go, I'll keep going back. read more

I had a problem with my 2007 Jeep Grand Cherokee . I had the the jeep towed in , the service staff was very knowledgable and polite they completed my repairs on time , and took care of a recall that I didn't even know about. Excellent service thank you highly recommended read more

In the process of searching for a new /used car, I have had an excellent experience with Putnam Kia. I found the waiting area to be relaxing, especially for a Saturday morning, and filled with amenities to make my wait comfortable. I worked with a salesman named Steven Chivandire; he was knowledgeable and enthusiastic, asked pertinent questions to help narrow down which vehicles i was most interested in provided me with excellent information on the vehicles I enquired about , before, during, and after the test drives,and followed through with me consistently in a timely fashion. I strongly recommend this dealership, as well as Steven as the salesperson to work with. read more

Terrible place !!! Don't try an trade anything in if you expect to get anything for it. I've been low balled before but, this place is ridiculous !! read more

I am on my second jeep renegade. Purchased brand new. Well, this morning the vehicle started to screach very loud. I had a friend who owns a service station and garage drive it, he said it sounds like the brake pads may not be secured properly and it should be a warranty issue. I purchased the jeep in Leominster which is almost an hour away but called this dealership as they are closer. (Also, I didn't purchase here because the sales are beyond aggressive which is not my style) Anyways, the woman who answered my service call was the most unaccommodating person I have ever spoken to. She told me she had nothing until late next week. I told her I was out of town next week and her response was more or less "too bad". NO empathy for my situation, no hold on let me see if we can fit you in, just a straight up too bad. This is not the first issue I have had with the service department either, but this one lit me up enough to leave a review. read more

Everything about the service department sucks, from quality control to customer service. The latest with them was the 3 month fight I had with my Jeep. It had a problem burning 2 qts of oil a week, hard shift in the transmission and randomly shutting of while driving. The woman at the front desk I believe her name was Dana always carried an attitude and she fought with me multiple times saying that those motors were designed to burn oil. Common sense says no new car should burn oil especially 2 qts a week, any ASE certified tech will tell you that. Then she tried pinning responsibility on me for any damage to the motor for letting the motor run low on oil instead of any manufactures warranty for an obvious defect. After month 3 they finally scoped the motor after multiple excuses not to and found that all cylinders were scored after I told them that was likely the case because all of these 2.4 motors were having these problems. They weren't offering any loaner while my car was in service to replace the engine and expect me to go without a car. After talking to multiple managers and employees it was clear they were all useless there and I had get rid of the car. Stay AWAY from Putnam Chrysler read more

My brand new Jeep has less than a thousand miles on it in the back rear reflector fell out on the road and I went to the dealership and told them they told me to go buy one from parts department and go put it on yourself they have lost my business at this dealership I will find another Chrysler Jeep dealership to go to now plus I paid cash money for a 215 Jeep Cherokee Limited read more

Putnam Chrysler Jeep Dodge Ram - Car Dealers Near Me - Putnam, Connecticut

Love the 2007 toyota and salesman was very polite and attentive. BUT-1. They couldn't find trunk key so it was understood we'd have to buy one ourselves.(they eventually found it and gave it to us.) 2. Driver's visor was loose and it was inferred it would be 'taken cared of' NOT! 3. Was understood dim headlight would be replaced,but I guess it was just polished. We DID buy it 'as is', but,come on- THEY COULD HAVE JUST REMINDED US THAT IT WAS ABSOLUTELY AS IS (no warranty) but these things were wrong even before we drove it off lot. The sales people are very friendly but slick. 4.-We initially signed for death insurance but within hours, we didn't want it. Salesperson,"no problem-I'll have Mike take care of it. NO ONE said there'd be a penalty for cancelling.He was aware that we wanted to cancel BEFORE he wrote the death policy. Keep your free wi-fi,tv,food,coffee,lounge,etc. JUST TAKE CARE OF YOUR CUSTOMERS UNTIL THEY ARE SATISFIED! Last Fall we bought another car from a used car lot next door to Putnam Chrysler - They replaced defective key and defective steering rack- NO CHARGE! Now that is how American businesses should be run. I AM NEVER GOING BACK TO A GIANT DEALERSHIP AGAIN! I'm sticking with the little guy down the street who couldn't do enough for us. We still have the Beetle we bought from them too. read more

Don't ever go to this Dodge! They give you a price and the next day you go in to sign and raised the price 100 dollars a month. They're a really small dealership and most of the staff acts like they want nothing to do with you. Attempting to buy a car from them was one of the worst experiences I have had in my life. They just want to pressure you into buying a car and then when you sign find out the price is way more than expected. Buying from this dealership would be a huge mistake. read more

3rd time using the body shop and all I can say is they rock it!!! Car was like brand new! Diana and the gentleman there were spot on as always delivering quality work and quality customer service! I inadvertently called their competition next door and I could tell just by the person that answered that I had the wrong place. Putnam Body shop will ALWAYS get my business and I recommend everyone that I can to use them. Nice job! read more

Recently I worked with Ray Pomerleau to try and beat a Deal I had on a 2015 Dodge Durango with another dealership. They did not have the specific Durango on the lot that I wanted and Ray was honest & upfront to tell me first thing that as much as he wanted my business, he could not match the deal I had in place but hoped I would give him a try in the future. How nice to find a man with Integrity and honesty that represents Putnam so well in dealing with a new customer. So if you are looking to be treated with Respect & Honesty I Highly recommend that you stop by and talk to Ray at Putnam Chrysler Dodge Jeep. Bill B 3/19/15 read more

This place is awful. They did nothing but give us the run around. This is after my wife leased a car from them. We went to buy a vehicle as well for me. They 1st offered me a low ball trade amount for my vehicle. Then the tried to show us a dirty used vehicle. Told them I wasn't impressed and they said let us earn your trust back. They set up an appointment the following week with a salesman (Jim) who said they would be in constant contact. I have only 1 day off during the week so I said its important not to waste time. The salesman gets ahold of me the day before when he tells me to change my appointment time earlier so he could handle us. Long story short he never showed up(Jim)! (Steve) then gives me more run around more down payment, co signer, let's change this that. Nothing. I leave in disgust. My wife not giving up we go through there actual online process. Get a confirmation from their sight with the exact lowball numbers they gave us. Have an exact price and quote only to be told they won't honor that either and want to bleed more $$. These guys should be ashamed!! No one should ever go to these guys!!! They are the reason car dealers get bad reps of being crooks!! read more

I cannot speak to the sales department but i can tell you the service department here is terrible. The typical run around where parts are replaced and hopefully they guessed at the right one. Multiple price jumps from the original quote and the customer service is horrible. the service manager has no people skills and has no business dealing with the public. read more

I had a very poor experience with this dealership especially with the service department. I brought in an older pickup because I had a check engine code related to the transmission. I brought it in and was quoted $800 to fix it and get it back up to par. The service tech convinced me that I should only fix the problem they diagnosed, a transmission rebuild would be throwing money away. Of course there were more problems after I agreed to pay the 800. I got a call saying now we were up to 1700 in parts and labor. I was assured up and down that this was it it wouldn't jump again. I got a call saying my truck was ready to go. as I pulled in to pick it up they called again saying that they just tested it and the problem was not fixed. eventually I did get it back and 50 miles later the check engine light is back on for the same code. I brought it back and again and told that another $500 would fix it. The price jumped again and all in all I paid 3500$ to have the truck "repaired". I quoted "repaired" because the initial code I brought it in for is still coming up and the check engine light has not gone off. I lost patience with the service and spoke to another manager who told me that I should have taken the money I dumped into my truck and bought a new one from him... it was a disgusting experience and I will never do business with this dealer or dodge ever again. They did make an offer to fix it after I complained though... for more money of course. I could have had the entire transmission rebuilt for the money I paid them to play a guessing game with my vehicle. Don't make the same mistake I made their service department is a bunch of backyard mechanics. read more