I had to utilize roadside assistance today. Major shout out to Premier Towing! Jonathan and his trainee were amazing. Super respectful and cognizant of putting me at ease as a woman needing to ride with them in the tow truck. The trainee actually stayed behind, at the location I was picked up from, and waited to be picked up so I would be more comfortable. They made a shitty day not so bad. read more

Arrived at the office this morning expecting to pull keys for a customers car that was dropped off after hours last night from our keydrop. No keys. Tow driver apparently couldn't drive a stick shift vehicle and just left the car in the middle of the fire lane. He then gave the keys to a "bald homeless looking guy" so the car could be moved out of the fire lane and left without taking possession of the keys back. 2 hours into my day before I find out a neighboring shop has the keys and I should have them before end of day for us. So now I have a car in yet another companies assigned parking where it is legally subject to be towed away because we can't move it to service it. I absolutely would not recommend Premier Towing to anybody. read more

Premier Towing - Proof that it was this company with time and date stamp - Towing Near Me - Puyallup, Washington

Jesse has shown up to help me with my vehicle twice since I moved here to Tacoma from Colorado. He is efficient competent and gets the job done. Which is more than I can say for the other two companies Aaa has sent to help me. This is not a review of my driving, just those who have come to help me with my flats from hitting curbs and minor things like that. I WILL be calling premier towing next time I need some roadside assistance. Why try and get some incompetent person who will waste 6-8 hours of my day? THANKS JESSE! A big MAHALO AND ALOOOHA TO YOU! Cecilia read more

We had them scheduled to pickup a vehicle. They promised to pickup on Friday. 3 hours later they called they cannot pickup and will pickup the next business day. The next business day and 15 phone calls they just stopped responding and ghosted us. avoid these scammers at all costs. it's not worth it. go with a dif carrier read more

Driver angry I took a picture of van being loaded. He took pics of truck far side in driveway & house window unrelated to the job. Claimed I let my dog out to attack him. Later claimed he was bit. There was no aggressive behavior or contact towards him. He refused to drop van at mechanics when he got there. Instead he dropped it & staged pics for roadside service co indicating it was delivered. Mechanics found van a block away and had to push it to their lot. Driver failed to tell anyone about him leaving it somewhere else. Took the key, gave run around avoiding us and returning the key. There were several unethical acts done by this driver & lack of follow through by the company read more

We understand that a Friday afternoon is busy, so we accepted the long wait with no notifications. What we do NOT accept is the driver LEAVING THE VEHICLE IN THE ROADWAY. Driver flat out refused to do anything to get our car out of the roadway, and left despite our pleas for him to help us move it so it would not block traffic. Given the BBB reviews and what I'm finding here on Yelp, I want to know how this outfit is still allowed to do business in this state. read more

Great quality and overall good business. If you need a tow, I would definitely recommend giving them a call!

Had vehicle towed and driver damaged it pretty severely when dropping off to the repair shop. Tried numerous times to get insurance info from Supervisor and no one calls back. This company was dispatched by our insurance, they should look into dropping them. Things happen, but the fact that the driver left without mentioning the damage and when trying to get a hold of them no one will call back is pretty apparent why they have such terrible reviews... read more

This tow company is a joke. We waited over 2hrs for them not to show up and when we tried to call they answered and hung up. Tried to call back and they wouldn't answer anymore. read more

Omg, Vincent was awesome. He was polite, courteous and kept me up to date on when he would be there to tow me home. I cannot say enough good things about this man. Thank you so much. read more

ETA was extended three times after initial arrival of 60 to 90 minutes. It's now fast three hours and still waiting. Called their dispatcher and gave me attitude asking if I still want the service or she'd cancel. Rude people. read more

They came and towed my car. It took 12 hours but I place that responsibility on the insurance company. Travelers screwed me. Miguel was very nice and understanding my situation. Great first experience with Premier read more

Waited over 4 hours. They don't answer phone calls when the tow is setup. Left a voicemail and they never return calls. I would give a 0 rating if I could. read more

SUMMARY: My car needed major repairs (not drivable), and tow truck driver ignored my request not to start the car and drove my car TWICE, potentially further damaging my vehicle. My car needed towed from a shop to my house (I live 30 minutes away from the shop). So I called Premier at 09:10 am and asked for a heads up when the driver had an expected time of arrival so they wouldn't have to wait on me to meet them at the shop. Premier said they'd call when the driver is 30 minutes away. Premier said they were very busy and wouldn't be able to pick up my car until 11 am. At 10:20 am the driver called and said he was 15 minutes away. I told him I was on my way but that we would beat me to the shop because of where I live. I arrived at the shop at 10:55 am which was just before the original time given by Premier. When I got to the shop, the driver made it clear he was upset that he had to wait for me, and that he considered leaving but only stayed because his next job was in the town I live in. I apologized and explained that I didn't get the proper notice and that is why he had to wait. I also told him my vehicle had multiple fluid leaks and no coolant whatsoever following an overheat (which is why it was at the shop). I asked the driver not to start my car because I couldn't move it without issues the last time is was running. The driver ignored my request and said it'll be fine. While I was still paying for the diagnostic the shop conducted, the driver asked the mechanic for my key and left to load my car. He started my car and drove it onto the truck. After I finished paying I drove home and saw my car in my steep driveway. The driver never asked where I wanted it, but I wanted it in the street in front my house. I talked to my wife and she said she never even saw the tow truck, but heard my car driving around outside our house. The driver unloaded my car some distance away from my house, drove it around on my street and up into my driveway (against my wishes again). The driver then just left without asking where to put the car or even letting me know it was done. Overall I'm pretty unhappy because my car needed major repairs and driving it in that condition likely leads to more issues that Premier will not claim any responsibility for. read more

Progressive dispatched Premier Towing to pick up our truck to take to repair shop. Gave us an 120 in ETA. Then an additional 60 min ETA since they were running late. 5 hours later after the initial ETA they never showed up and canceled. read more

HORRIBLE!! Not sure why USAA continues to do business with this company. It took 4 hours to get a tow after being told 60 to 90 minutes. Called dispatch rep extremely rude hung up on me as well the nerve to hang up on the USAA representative. Wish I could a no star review. STAY AWAY read more

waited an entire day for service and no one showed up. scheduled a tow for a couple days in advance and they didn't show for that either. I'm still waiting for help. terrible business read more

Called USAA requested a tow. They contracted the job out to Premier Towing- waited 3 hours for a no show. Called USAA to ask the status and was informed that Premier Towing needed another hour. Requested to cancel as they wasted our time waiting around. Not recommended! If I could give 0 stars I would! read more

Misael of Premier towing responded to our towing call facilitated by our insurance company within 1.5hrs. Exceeded expectations.

Went to pick up vehicle for customer and even called ahead and told them I was coming. When I got there they had no available truck to move vehicles that had the one I was getting blocked in. Told me it would be 25-30 minutes until they got somebody there to move vehicles. After waiting 45 minutes a mechanic showed up and jumped a wrecker that was sitting there and brought vehicle out from behind the gates. Very poor customer service. Spanish guy that was in the office was rude. read more

This business you can't FIND on the Internet if doing a Google Search. Tells you something doesn't it? Also, at NO POINT during the transport of my damaged vehicle, was any business info displayed on the Tow Truck (Expired Tabs on the Tow Truck also) or paperwork provided verifying their picking up / having my car. I took pictures of the Truck License plate and Tabs and my vehicle being hooked up before they left my location. They DID show me my insurance info on their cell phone which made me feel somewhat secure in their taking my car. LONG STORY SHORT.... STAY AWAY FROM THIS COMPANY! I gave my key to the driver of the Tow Truck and he dropped it into his left shirt pocket before he drove away. My vehicle was to be towed to a business in Federal Way WA. but before the Tow arrived I called the business to confirm their location and availability. Unfortunately, they were full and could NOT take my car. The Tow driver informed me that they could STORE my vehicle until my insurance company could locate another repair location. They informed me that I was covered for the storage and they took my car to their location in Puyallup. After they left, I contacted my insurance company and was given a NEW location for the car to be taken to for repairs and I informed them that the Tow company was on the highway currently and they should contact them immediately to update the Tow drop off location. They said they would and I relaxed at this point. After a few hours I contacted the NEW drop off Location to confirm the delivery of my vehicle and was told it was NOT their. After 4 DAYS of calling relevant companies involved, and being told each time that it was being DONE as we speak, I found on the 5th day that Premiere would NOT release my car from STORAGE until PAID by my insurance! Understandable, but VERY Frustrating. After further calling on the 5th day, and eventual release of my car, Premier Towing towed my vehicle to the repair location WITHOUT my ignition / Car KEY! After finding out that my key was lost, I drove to the repair location with a spare key and asked for the business information on the company that towed my car. I was told they had NO PAPERWORK!!! I was NOT a happy camper at this point. I drove to a Diner and had breakfast and called Premier Towing to get their address so I could inquire in person about the whereabouts of my vehicle key. The person answering the phone at driven asked me WHY I wanted their address, and I said "Why does that matter? Can I please have your address?" I was told "I will NOT give you my address until you tell me why you want it!" I couldn't believe it, but I then told him my name, and Immediately he knew WHO I was (My insurance company dealings with them) and went into full blown DENIAL that they lost my key! I said wait a minute, I watched the driver drop the key into his shirt pocket and he even commented on the small size of the key when I gave it to him? The person on the phone started going on a rant again and I said "Thank you for your time, and I want you to know that YELP will be getting a shout out from me about your business practices in the near future" he started YELLING again and I hung up my cell phone. found their business FINALLY on the internet using "Premier9towing" on a google search but have found a FEW different names, Listed above, and this has me HIGHLY CONCERNED. A reputable business would NOT be this hard to locate and not have ANY verification of any kind during their business operations, correct? This person at Premier that answered the phone, Total unprofessional and I assure you that I was POLITE during the call and had breakfast before calling to insure I was NOT keyed up. NOT even my Insurance company could tell me the business identity or location or Premiere Towing. Apparently it's a 3rd Party business they use to dispatch tow trucks to insurance claim locations for a Tow. Progressive Insurance I'm NOT happy with BOTH my insurance carrier or Tow Company. AVOID PREMIER TOWING IN PUYALLUP at ALL COSTS! read more

Premier Towing - Expired Tabs / No Business Info - Towing Near Me - Puyallup, Washington

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One of your Drivers Rodney, has towed my car twice now. He is always a delight to work with, very efficient , wish my car would stop dying though Give that man a raise read more

I can't believe USAA used this crappy business. No communication from driver in ETA. Shows up 4 hours later. Didn't tow my car to my mechanic as requested- instead towed it to their yard and held it hostage charging storage until my insurance company paid them in full for an incomplete job. The driver was nice and helpful and I even tipped him $50 to take care of my baby. Little did I know what a scam they are. STAY AWAY! read more

My car had a broken clutch cable and wasn't going anywhere. I had towing coverage through AMA and they'd attempted to get me a tow from a different company that fell through. We were waiting on the side of the road with the car for hours and getting concerned, but when they contacted Premier Towing to come out and help us, they arrived ahead of schedule and with a rollback truck to tow the car safely. The driver was very helpful and was able to tow the car straight to the shop and help us unload it right into the shop bay. Would gladly call Premier Towing again. read more

Danger, this place is FRAUDULENT, doesn't deliver your car to the desitination and holds it for RANSOM until thier "STORAGE FEES" are paid. I needed a tow through Ram roadside service who contracted with Premier Towing. They were supposed to tow it to a Ram dealer in Seattle but they decided to take it to "their yard" without authorization from me. I spent the next three days tying to get it towed to the dealership but they wouldn't tow it, or let anyone else tow it until the "storage fees" we're paid. I spent 3 days on calls and chats with Ram , tow truck drivers, and Premier Towing to get Ram to pay the storage ransom fees and for Premier to release the truck for towing to the original destination. Premier didn't deliver the truck to the destination and instead kept it for ransom until their storage fees were paid. Of course, they had a higher number for me to pay the ransom vs. if Ram paid the ransom. I finally convinced Ram it was their contractor and their problem that my truck was being help ransom and that I was going to report it stolen if it wasn't delivered in a timely manner to the destination it was supposed to go to. read more