DO NOT ORDER BEVERAGES when placing an order for delivery. This store is notorious for not making sure that the correct beverage is picked up and delivered to the customer. Earlier in the spring, I had 3 separate orders placed on the app where I ordered UNSWEET iced tea only to have the delivery driver call to tell me that there was no iced tea. The app clearly indicated that iced tea was available. Then, I have had orders delivered WITHOUT my ordered beverage. Then, I have had orders delivered in cups clearly labeled UNSWEET Iced tea but containing Sweet Tea. Until recently customer has worked to address the issues. They did work with the store to be sure to have tea available when the app says it is. On Thursday I ordered a meal plus UNSWEET Iced tea. The cup was clearly labeled UNSWEET. My first sip of the beverage was Sweet. I contacted customer service. Today, I have a email telling me to take the problem beverage back to the store for the store to make the issue correct. Today is Saturday. The beverage is down the drain. There is a reason I ordered delivery. Driving back to the store is not realistic. Customer service did not offer any resolution other than that. read more

We got 2 chicken bowls, different veggies, corn, tomatoes, rice and cheese. And a large bag of chips and large queso for $41! Qdoba is expensive but it is good. You could make 2 meals out of 2 bowl. read more

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Remember, this is a fast food chain that happens to sell a healthier food selection than many others like McDs js so it's not surprising when you experience fast food restaurant mishaps. So when you chose this restaurant is because of the quality of food, let's be honest ok. It's not a fine dine restaurant like some people feel like they must compare it to. Smh. Genuinely you will be very pleased with your meal and experience Mr yes I've experienced some of those fast food restaurant oopses. No more of an item, nervous kid at register trying not to mess up dealing with Only God knows what lol. But I've never left here like wtf or WTH. I've always been genuinely thankful for getting my Steak Burrito for sure. So Mr, Ma'am, if dealing with people is difficult for you, maybe DoorDash or do the rest of us a favor and stay your grumpy self home. Lol jk but seriously this place is a 3-4 star all day. And a five when you speak like an adult and carry yourself like one. Southwest Steak Burrito is fire til you can't chew through the fat connecting several pieces. But once you get past that, the rest is delicious. 3 Cheese Queso and Chips are great. read more

QDOBA Mexican Eats - Southwest Steak Burrito 3 Cheese queso and chips - Mexican Near Me - Frankfort, Kentucky

Qdoba is definitely my favorite restaurant in Frankfort and maybe in general. Their food is great and by the looks of it everyone else thinks the same thing. I'll walk in at lunch and the lines almost out of the door plus the people I talk to say they really like their food too. Qdoba is definitely my go to and will be for a long time not to mention the people working there are very kind and sweet and are always glad to see you there! read more

Great service, super nice person at checkout. Chips were fresh and not stale which is what im used to from other places. I dont know any other place that has Lime Jarrito +10 for that alone read more

The food was as expected, line service was good, but checking out was less than personable. It was okay for take out in a pinch.

I stopped in mid afternoon for a bag of chips and guacamole. Service was super slow despite there being less than 10 people in the store. Some of the chips were decent, but a lot of them I couldn't even chew and had to spit out. Not sure if the chips had sat too long in oil or were just soft and stale. When I got to the bottom of my guacamole I found an avocado skin with the price tags still attached. The guacamole was bland, flavorless, and so over processed that it tasted like baby food. read more

QDOBA Mexican Eats - Avocado peel with price tag in guacamole - Mexican Near Me - Frankfort, Kentucky

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Another time they mess up the food! Never do an online order because they are just not going to tell you if they don't have anything! You will just end up getting some half filled bowl . Ordered impossible bowl once! The store did not have impossible meat so they just decided to skip it! Another time was another order for 6 people and We request them to add guac and they just skip it and not let us know anything about it! Also expect only 3/4 of your bowl to be filled for any online order! Bad customer experience read more

QDOBA Mexican Eats - Mexican Near Me - Frankfort, Kentucky

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Visited restaurant this morning at 10:37am. to buy early lunch for friends.. Hours shown on front door and website say restaurant was SUPPOSE to be open at 10:30am., but doors wwwere still locked despite employees being present inside. Left without lunch. read more

Good but let's be honest, it is just Qdoba. I would say it is consistent with what I expect from a franchise... Nothing more and nothing less! However I would say at this particular location in Frankfort the gentleman running the cash register was very playful with the other employees behind the counter which made for a fun environment. If I have another opportunity to have lunch and I am hungry for franchise style Mexican food... I would definitely come back here again. read more

QDOBA Mexican Eats - Drunken yardbird...oops I did it again - Mexican Near Me - Frankfort, Kentucky

food was okay, but after spending $15.00 on food there, I was still hungry. portions have shrunk miserably. I used to like Qdiba, but that's the last time I'll eat there. read more

This restaurant has GREAT FRESH FOOD. You just have to know how to order it. I love ordering the freshly grilled steak for the burrito. I request to have some lite Pico, Corn Salsa, guacamole, sour cream... I ask for lite queso cheese to be on top of the burrito! Soooo good Their chips are made fresh and have fresh lime juice sprayed on them! DELISH!!! And the guacamole is made fresh!!! read more

There was a long line when we got here but it moved quickly. Hubby had a chicken taco salad in a crunchy shell and I ordered a new chicken queso mini burrito bowl. It's nice to add different ingredients to create different flavors as the dish is passed down the line. Our meals were delicious and filling. I especially appreciate the new mini burrito bowl with fewer calories! It had enough food to satisfy me without feeling too full. With the coupon we received in the mail it was an excellent value! read more

The food is delicious. I get the chicken gumbo bowl usually and sometimes, chicken quesadilla. The spicy sauce in the gumbo is simply yummy. Since, as a 'Mex' fast food chain, their closest competitor in Frankfort is Taco Bell (ikr!), I'd say they are doing quite well. They are very busy during lunch, it gets very crowded. We almost always get carry out from here, so I cannot attest to the dining experience. The staff can stand to be a little less grumpy though. They have a reward system. For every 10 entrees, you get a free entree. It's a clean place with good food. read more

QDOBA Mexican Eats - Chicken Gumbo with all the cheese! - Mexican Near Me - Frankfort, Kentucky

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I ordered from DoorDash. I got two nachos for my kids and just received a bowl of cheese and meat , no chips. I also got two milks and one of the mills were already opened and half empty. I ordered a side of chips and queso and the queso was spilled down the bag and made the chips soggy so I just had to throw it away. read more

This is a Qdoba; tacos, burritos, nachos. The worker bees at this location seem to despise their job. This was probably the most unfriendly and slow location I have ever been to, however since it is the only one in Frankfort, it won't prevent me from eating here. The food is the same as every Qdoba. Eat. Drink. Be Merry. read more

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We stopped in just before 6:00 PM last Tuesday and the place was empty except for two folks eating at a dark table. No employees could be seen anywhere. We walked up to the counter anyway and all of the food looked old, crusty and TERRIBLE. Most of the containers were empty, but the ones that had a little bit of food in them looked so old, we just had to leave. The queso was cracked and dried on top and it looked like no one had even been at that counter for half a day. We didn't hear a sound coming from the back and never saw an employee anywhere. I almost ordered online but I am SO thankful we didn't do that and end up with terrible food. We will not be back. It's a shame because I used to love this place! read more

I placed a carry out order 40 minutes ago and they haven't even started. I have been waiting for 20 minutes now and they say they won't start on mine until no one is in here like how does that make sense. The lady working here looks desperate to smoke a cigarette and can't even focus cause she hasn't had her cig break. read more

I really like this QDOBA. They have one cook/line man that when you know he is working, the food is going to be hot, your burrito is going to be rolled tight and filled right and if you want something a little quirky (I like the juice from the pico to pour in my burrito--its a texture thing) then he will tip the side and fill me a cup. Wish I could remember his name! Also, when there is a certain lady working, she makes the chocolate chip cookies absolutely perfect. Soft and chewy. read more

We have had inconsistent experiences with QDOBA, but this takes the cake. We ordered through DoorDash, and my husband's meal was pathetic. He ordered two Drunken Yardbird tacos, with no customizations. The two tortillas were thrown into the container and some chicken was thrown on top of that. We paid almost $8 for these. Although I knew to speak to the people with DoorDash, I also contacted the restaurant so the manager would know that her cooks were serving food so poorly. But I got no apology; only her passing the blame onto DoorDash. I asked if she could at least speak to her staff about this, and was met with attitude. Their food is good when it works out correctly, but their VERY poor customer service is infuriating. We, obviously, won't be back. read more

QDOBA Mexican Eats - Two "Drunken Yardbird" tacos - Mexican Near Me - Frankfort, Kentucky

Me my aunt and my mom chose to eat at this location before my aunts doctors appointment but when we walked up there was this paper sign with 6:30 but scribbles on it and when I went to pull the door wouldn't open. Then I heard a muffled voice inside which I thought said "pull harder" so I did. Then a male worker came out and started yelling at us extremely rudely saying "What the hell are you doing" after we apologized and said we didn't read the sign he kept being rude and told us there were other qdobas to go to. This could have been handled with a simple explanation that their closed and we would have been on our way. read more

QDOBA Mexican Eats - a sign on the door of a restaurant - Mexican Near Me - Frankfort, Kentucky

We love Qdoba food and eat it quite frequently. But the last time we ate there, they over charged us around 32.00 dollars. We purchased 3 tacos, 2 chicken quesadillas and 3 drinks, they charged our account $65.93, this was not the total when I paid, the guy did not give us a receipt, but it showed on my bank statement which I offered to show. I caught the mistake and went in the very next day to ask to have this taken care of and the gentleman working called his manager, which took my name and phone number so that he could look into this and call me back. This was on February 2nd. I feel I have given them more than enough time to call me back. I highly recommend to always get a receipt and keep check on your account. They apparently are planning to sweep this under the rug and not return my money. I give a 2 star rating because of customer care. read more

There aren't many places in Frankfort where you can head for quick workday lunches. QDOBA though is one of those places. It's also the only fast casual 'Mexican' food other than Taco Bell. The food is good and you can even make it healthy or paleo friendly. I usually get the chicken burrito bowl with hot sauce and it is delicious. They almost always get my order right but sometimes a few of them seem irritable and also mess up the order. The seating is plenty and the place is usually clean. read more

QDOBA Mexican Eats - Counter and seating - Mexican Near Me - Frankfort, Kentucky

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THIS PLACE STINKS!!! I've been multiple times and there is always a new problem. Past couple times they only open when they want to. One time, the guy told me that I was not allowed to make an order and had to do it online even though he was standing there making orders. Tonight I went an hour before closing and they didn't have queso, chicken, or steak because they were "closing soon". STEAR CLEAR IF YOU DONT ENJOY WASTING TIME!!!! read more

Outside of Frankfurt Kentucky, there is a pocket of restaurants on the way to interstate 64. We wanted to try something more local than a chain restaurant for lunch, and found this Qdoba Mexican restaurant in a modern shopping center. (Funny us; this IS a chain!) It basically works like other Mexican fast food restaurants: you pick a protein, an entrée, and if you want tacos, they show you the assortment available. If you do not want a huge tortilla burrito, you can get a regular size tortilla or a mini bowl. The food was terrific; we'll definitely try other Qdobas. read more

First I wanna start off by apologizing to the manager working tonight. We came in had a pretty big size order and there were no forks. I got pretty irritated because I had a salad. I then proceeded to ask how he expected me to eat. He ended up getting in his car and drove to purchase forks for the restaurant. Thank you. I felt horrible one this all took place. Thank you again for getting me a fork. read more

I always enjoy eating at the Qdoba in Frankfort. It's always a good place to get a quick bite with friends.

I'm so thankful for all the people working during this difficult time. This Qdoba used to be excellent. Sadly, over time it has gone downhill. Today I ordered online and picked it up. Had the quesadilla was barely any cheese on 1/3 of it. Also ordered a cookie for dessert. The cookie was burnt on the bottom. The guacamole was excellent as usual. read more

QDOBA Mexican Eats - Disappointed. It tasted burnt too. - Mexican Near Me - Frankfort, Kentucky

I loved how fast they are, even when i went in after 6pm. Im not a huge Qdoba fan, but after checking that the wait at Carrino's was 40 minutes we decided on a quicker dinner. And thankfully this visit the service was quick and efficient. The gentlemen working behind the counter were working very well together and getting the customers through well! I enjoy a hard working Team effort. The food is pretty good i like the Tequila Lime chicken, even though its just the same Adobo chicken with lots of extra salt sugar and lime. We both got Chicken Burritos and with their 2 for $22 deal we got our burritos a side of chips and heaping bowl of queso for $24 after taxes! Not bad on the price and defiantly worth the amount of food that we got. read more

I came at 6:30pm today to get dinner to go. They were out of Steak and Chicken. I don't understand how a Qdoba could be out of steak and chicken at such a prime tIme. The employee response was "I don't know how, I just got here." Not only were they out of these meats, there was not even more on the grill. They also ran out pork, brisket and queso while I was there, but I'm sure just ran to microwave more, so that didnt turn out as such a big deal. read more

Excellent food. Really. But the service from the two women working was absolutely horrible. The guys were holding it down with laughs, smiles, customer interaction, and super fast service etc. The two ladies were short answered, rude, and completely not in tune with the whole "I'm here to make the customer experience flow" . If my meal had been discounted for rudeness or eye rolls then I would have left with more than I came in with. Final verdict: good food but left with a bad taste in my mouth. read more

Had to just walk out of this place today. The bearded employee who started making my order scraped the container with steak in it for my steak nachos getting only half a spoonful of meat. After pointing out the amount was not a serving, the bearded employee grabbed a new container of steak and proceeded to put two pieces of steak on my order. That was it. This place has been spotty since the former manager left. read more

After 30 minutes of waiting, we were informed that the wait would be an additional 1 hour for black beans AND chicken. What orders can Qdoba even fulfill without either black beans or chicken? Absolutely absurd. Manager was not capable of refunding the online order to the card and so refunded in cash. Again, absurd but at least the refund was issued. When we arrived, ON TIME to pick up the order, the least they could have done would have been to promptly inform us that it would be an HOUR AND A HALF wait before the order would be fulfilled. Cancelled the order. An absolutely pointless waste time for mediocre food. read more

Food is undoubtedly delicious and surprisingly good for you. If you're looking for healthy fast food, this is the place to go to. For those that are especially health conscious, they also serve wheat tortillas and brown rice as options. Restaurant is always clean and staff is always friendly. They miss out on the fifth star for the appearance of some of their staff with unseemly piercings, tattoos, and large gauge inserts in their ears. read more

QDOBA Mexican Eats - Attractive lobby but staff could go through to clean it more often - Mexican Near Me - Frankfort, Kentucky

I have encountered nothing but rude workers and poor food at this location. I was not greeted by the worker behind the counter, was asked white or wheat and nothing else was said. Asked for the food to-go and the worker put it on a dine in tray (this happened on 2 separate occasions), I asked if he wanted me to carry it out on that and he shrugged and walked away. The rice was dry and hard, the chicken was cold and fatty and I asked for a bottled water and was given water in a solo cup with no lid for a TO-GO order. Terrible service x 2 and I will not be back to this location or maybe any other Qdoba. read more

We eat here all the time. Fast casual "Mexican" food but I'm giving them five stars because they are always really nice, the price is great and the food serving areas are always clean. The staff is also really speedy without sacrificing the food being well put together. read more

terrible service, waited in line at least 20 minutes then they were out of food. only 3 people working, plus they were filling call in orders. they need to close if they can't find help and just fill to go orders. restaurant was dirty . for the price of their product it is not worth going back. another place to make off my list read more

QDoba is one of my favorite places to eat in Frankfort. The people are always so kind and the food Is always fresh and the environment is really nice. The manager is super kind. I teach at BMS and I like how quick they are here so if I do have time during a plan (ha!) I know I can run here and be back in 10 minutes. read more

We love Qdoba but this isn't our normal location (thank god because we probably wouldn't come back). When we walked in, 1 girl was making an order on the line & then disappeared for several minutes. When she came back it was obvious she had to restock to finish the orders. While doing this she was also cooking fresh fajita veggies all while another employee stood at the register looking at us. He never acknowledged or offered to help us. Also 3 other employees came out of the back & talked to 1 another for a few minutes & then walked back to the back again. We got the impression 1 of these was the manager. When the only person who appeared to be working came back she had to ask the guy standing @ the register to come get started on the online orders (there were a lot - maybe 7-10 orders). Another employee who appeared to have just started her shift asked the same girl why the chip warmer was off. The employee who was making the orders kept hustling & went over & turned the chip warmer on. Needless to say our chips for our nachos weren't hot & we were given a skimpy amount of chips. We felt bad for the girl making the orders. This location needs more employees like her. read more

Absolutely love Qdoba but dont think i will return to this location. The gentleman who made my burritos looked and acted like he just hated life, constant scowl and low mumbling. Tried to pass my order to a woman who just got done ringing people up and she asked him to finish it which led to just sloshing ingredients on such as half a cup of pico juice all over my order. Wrapped the burritos and just tossed them to the counter and walked away which then the girl from the register just completely ignored me and walked off to take someone elses food order leaving me just standing there for 2-3 minutes just staring at my food ready to pay. Someone else finally came tossed them in my bag, took my money then just slid the bag to me and walked away. I have never been anywhere where i felt so pushed to just leave nor a team who was so mutually rude. Its like noone there wanted to be there and likewise made me feel the same read more