If you want meager portions slapped together by uninspired vapid minded teenagers, you're in luck! Where to begin... For starters, this Qdoba is suffering from the same affliction that makes all "fast casual" restaurants an annoying experience. You can walk inside with no one in front of you, approach the counter, and then wait ten minutes while online orders are filled first. Why?! There is a physical customer standing before you having to wait but priority is instead given to an online order that just came in (you can watch the receipts print while you wait...) that won't be picked up for another 10 minutes at least... way to go Qdoba. Make the person who is there NOW wait the longest. When it was finally time to fill our order, we had to beg the line crew to give us portions that are acceptable. We asked for more lettuce as we were only given a few pieces to begin with. The employee audibly groaned and added TWO EXTRA PIECES. It took her more effort to select the individual pieces than to scoop a fair amount. Wow. We also noticed that an employee cooking in back was not wearing a hair net (his hair was towering another foot up from his scalp through his visor and was in no other way restrained to tied up. Yuck). Two stars because the food is still edible. read more

Worst Qdoba ever has hair in the meat and beans their kitchen is not clean.... very horrible customer service managers get mad when they have to give you double wouldn't recommend... read more

Asked for double meat and I kid you not I might not have gotten 1 full scoop. And then they still charged me for double......

Fresh ingredients. Courteous staff. Clean facility. Much better than its competitor Chipotle.

Food is fresh. Friendly service. Clean and nice eating area. I used to go to Chipotle on 28th street but Qdobe is hands down a better option! read more

I live in Hawaii now. My parents live in Michigan. This specific Qdoba is my absolute favorite. Every time I visit my parents, I specifically drive 30 miles to this particular Qdoba. My parents have one two miles away. But this 28th st Qdoba is the best I've ever been to. I will drive 30 miles out of the way to go to this Qdoba multiple times when I visit. Every time I go in, the employees are so welcoming and friendly. The inside is always clean and employees are always doing anything they can to make it a memorable experience for each person that comes in. Today I met Freida, and she was an absolute gem. She helped me with my order, recommended another kind of salsa I might like. Every single time I go in to this Qdoba, I am blown away by the experience. Freida is an incredible manager and you could tell her team was excited to be at work. I will be visiting multiple more times to THIS Qdoba while I am in Michigan. Mahalo for the amazing quality of food, the cleanliness of the store and the welcoming atmosphere that is provided at every single visit at 28th st Qdoba. I recommend this location to everyone I know because my experience here is always, always incredible. Mahalo Freida, you and your team are the best! read more

DO NOT GO HERE! Lady building my burrito bowl and pushy and gave me little to no food. When I asked for more rice cuz it was obviously not enough she a few more specks of rice on my bowl. Instead of going here, go get a breakfast sandwich at caribou coffee next door, much better food and much better service. 0/10 service, especially the dark haired services that made my horrible burrito bowl. She should not have a job read more

6pm on a Thursday and there is TWO employees in the entire restaurant. It took 11 minutes to reach the order table, then was told they were out of what I wanted. One employee was walking around wiping tortilla chips onto the floor in the kitchen while complaining the equipment didn't work. All bowl of lettuce was on the floor. Oh, and Apple Pay and Google Pay aren't being accepted. This is a common occurrence for this location. I've been taking my money down the road to Chipotle for the last 6-8 weeks, and was hopeful for a change today...but nope. It's clear to me that management is way under qualified, the franchisee doesn't care, and Qdoba won't fix it. I'll now wipe this place from my options for a good long while and I honestly suggest you do the same. read more

QDOBA Mexican Eats - A typical wait line at this location. 8 parties waiting. - Mexican Near Me - Grand Rapids, Michigan

This location is a disaster! Bathrooms were gross. "Wet" floors, vomit all over the toilet, no toilet paper and everything dirty. Passed the kitchen and the food area doesn't look any better. Every table is covered in food and garbage. Walked back out. Will not return. read more

Avoid this place. I normally love Qdoba but the food and service you receive here is not worth the money. I went around 6pm only to find out they were only accepting online orders, no walk ins. Very frustrating. I then have to create an account and order online. It takes about 15 minutes to get meager portions and an unappetizing bowl (approx 5 pieces of lettuce on my bowl, and brown guac). The bowl was mostly rice, and the rice on the bowl was crunchy! Will not be returning. read more

QDOBA Mexican Eats - Chicken bowl - Mexican Near Me - Grand Rapids, Michigan

I love Qdoba but the one at 28th and Kraft is a big FAIL. NEVER OPEN WHEN THEY ARE SUPPOSE TO BE. I realize that staffing is an issue now but at least put a sign on the door. I placed a mobile order and they charged my card and when I got to location it's closed at 12:30 noon on a Thursday Of course you can't get anyone to answer a phone anywhere so I'll have to dispute the charge with my cc company. read more

QDOBA now has impossible meat. For those of us who are trying to do the vegan thing, it's nice to have good fast food options. The food was good and the staff was friendly, but tables needed to be cleaned. read more

There is a reason why Qdoba has closed so many locations and it has little to do with their food. There food is better than Chipotle in my opinion but their simple business management skills are lacking. I went to this location when on business travel with a group of four others for lunch around noon on a weekday. When we got there they had were three workers and no one in line. When we got up to the front, the lady told us we have to wait to order as they have been slammed with doordash orders. I would have been ok if they made a few orders first but literally we waited 10 to 15 min before being taken care of. The line behind us all was out the door we waited so long. That is not even the worst part. By the time we ordered our burrito bowls all the mixed veggies and guacamole were gone. I politely asked if they could bring some out to my table once they were ready. They said yes but never brought them out. I also was not happy to see they do not have that good red chili soupy sauce anymore. This place was a mess read more

great food. Staff was very nice. great ambiance. fresh food. massive selection. Would recommend.

It's gotten pretty inconsistent over the years. I live nearby and eat here occasionally. Each time seems to get a little more disappointing. Tonight it was a quesadilla. It was supposed to have chicken and veggies in it...? read more

QDOBA Mexican Eats - Mexican Near Me - Grand Rapids, Michigan

Avoid this dump! Friday at 2 pm ... not accepting credit cards, out of Guacamole, did not give me the free chips and queso because I wasn't logged in on the app (had to reset my password - ugh!!) and then once I got logged in, they would not credit me for the chips and queso. Oh, and they would not take our wire baskets back because they have too many, but told me I could drive up the Woodland Mall location and try there. Yeah, NO!!! Will not be back to this location. Oh, and the tables and floor were filthy! The lemonade was watered down too. Staff didn't care. read more

QDOBA Mexican Eats - Mexican Near Me - Grand Rapids, Michigan

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Just stopped by to order dinner at 6:30. They are out of white rice with non being cooked in back. A mobile order was waiting for Queso that was put on the stove when they realized they were out. The food prep area looks messy. I got the last of the chicken and again I did not see anyone preparing more. If they are open until 10pm they have some very poor management. Floor needs to be swept. No busy so someone could be doing it instead of talking behind the counter. read more

I love Qdoba and I usually have good luck at this location. I haven't eaten much prepared food since the pandemic, but we thought we would give local businesses some business. I was excited to be eating Qdoba again, but I was disappointed when I looked at my food. The order with ingredients were taped onto the bowl from my online order. It was easy to see that half the items were missing. Seriously, half. No salsa, jalapeños, guac or pico. I called several times to ask if they were just out of ingredients. That would be understandable. However, nobody picked up after several tries. Understanding turned into acceptance and then anger. Here I am writing this review. It looks like I am not the only negative review for this location. It didn't have to be this way. Just fallow the simple list on the order or pick up the phone to help get things back on track. read more

QDOBA Mexican Eats - Unaltered meal looking gross and missing quite a bit. - Mexican Near Me - Grand Rapids, Michigan

Gross. Won't be back! Smell was terrible upon walking in. No take-out box. They were clueless where to put a salad and tried to cover it (topped w/ guaca) w/ a thin sheet of aluminum. Shells were stale and greasy. Wished the staff would cover their long/ big hair. Staff was friendly but VERY SLOW and seemed inexperienced. read more

Terrible. Dirty. Water all over floor. Employees talking amongst themselves, don't acknowledge customers.

Terrible workers not friendly. Grill has apparently caught on fire for the past three weeks so all they have is chicken. No management. Chipotle is down the road just go there don't waste your time here. Just wanted to add also walked in while the grill was on fire and had to tell them to poor salt on the grease fire because water won't put it out. This is an edit to my original post as I feel like in order for this store to stay open it needs to be addressed. Get someone to manage your store. read more

WOW, Worst experience i've ever had at a qdoba establishment. We walk in and are swarmed with nothing but inhumane language, dropping F bombs left and right. We were told to place an online order... so we did so, then they told us they were going to refund us and that they refuse to make our "big a** Fu**ing order" As we'll as some other words i refuse to repeat. So to conclude my review, FUH THIS PLACE AND THEY TRASH MF SERVICE THJS IS BS NEVER STEP FOOT INTO THAT SHIT HOLE OF A RESTAURANT, They have no patients for people lacking the ability to comprehend/work their way around the terribly made website (my close friends Jish). I repeat FUCK QDOBA. they good is gas asf tho can't lie witchu!!! Sincerely, Frederick Benson lll read more

This place never changes, even with new staff still no costumer service 4 people just talking while a line forms. Don't waste your time or money. Drive a little father to Plainfield they rock read more

Moe's across the street was closed so we came here. Ate outside. We didn't know the menu board and they were patient with us, answering questions we had. The food was just as good if not better than Moe's. read more

We went there last night at 5pm. There were only 2 people in the lobby, so the earlier you go, the faster you go through! I ordered a kid's quesedilla with chicken, adult nachos, and 2 adult burritos for my family. (Sadly, nothing is guaranteed gluten free, so there is nothing for me here). Customer service was friendly and eager to please. They messed up in which items I wanted on which burritos twice, but my kids were making demands too, so the mistakes were honest- no harm done. I ordered the chips side with the kids meal, and chips came with my son's nachos, but we only walked away with one bag of chips....if it was full, it would not have been a problem, but there were only 16 chips total in the bag. (Yes, yes...we counted because my kids are persnickety...but 16 chips isn't as many as it sounds.) We got this order for taken out and didn't discover this until we got home. In order for both kids to have their fill, we had to supplement with our own chips. No bueno. But all in all, great experience overall everytime we've been here. We will be back, but we'll be a tad more mindful of how many chips we're given. (Also, sign up for the card! After so many purchases, you get a free entree! This time was our freebie!) read more

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I have never seen such a trashed restaurant. There was spilled food everywhere on every surface. Cook tops where nasty. They were also out of queso and the employee said it would take too long to make more. The guacamole looked like it had been sitting out since yesterday. Two of the employees were apparently on break and made us wait while they made their own snack. We have never had this experience at any other Qdoba and certainly won't be back to this one. read more

Far cleaner and significant improvement in staffing- attitudes, interaction and food prep all a 180° shift. Glad I stopped back.

I really want to give this 2 or 3 stars, but I won't because they have vegan meat from Impossible Foods here, which is fabulous. Unfortunately, the rest of the food doesn't really warrant a 4-star rating from me. They don't give as many veggies, beans, rice, guacamole, etc as Chipotle does. And the food doesn't seem higher quality either ... Chipotle advertises their meats as humanely raised and many of their veggies as non-gmo, so it seems as if Chipotle is higher quality as well. I would just go to Chipotle and pay extra for the guacamole. Your total bill will be lower and they give way more food. (But maybe thIs varies with what server you have?) If you're a person who just wants to try the new vegan Impossible Meat, I would just go to Burger King and get 2 Impossible Whoppers instead. If you want them vegan you can just ask for them without mayo and put your own vegenaise on them (I do this every time.) Tastes great with Diet Coke, Coke Zero, or classic Coke on the rocks. read more

Very stingy with there food. Won't go to this location again. I've gone here 3 time now and have had the same service. Not a fan of the location or staff. read more

I am writing my review as I stand in line. Qdoba's are chains the food is all the same. The main thing you will get from my review is that this place is horribly slow, and understaffed. It's very disappointing, I enjoy Qdoba but I do not enjoy waiting for chain food at an understaffed restaurant. I will more than likely end up here again at this location, and hopefully I can be on here updating my review. Hopefully this was just an off day. read more

Just went in tonight to pick-up food for my family. The place smells terrible and is absolutely filthy. The area where burritos were made looked a tornado had run through it... and they were out of burrito toppings for most of what I wanted, including lettuce, corn, and tomato. read more

I've gotten mobile orders from here twice and they have messed up my order both times. In both orders I asked for cilantro. The first order I got 1 leaf of cilantro and the second order I completely got no cilantro at all. read more

QDOBA Mexican Eats - Mexican Near Me - Grand Rapids, Michigan

The Qdoba on 28th near Meijer was awful. Service was so slow, the place was disgusting and the food was horrible. There was no flavor and it looked like the serving station hadn't been cleaned all day. We typically live Qdoba; however this location was awful. read more

Can't say they listened to me but the place got a refresh and is MUCH better now. Very satisfied and have been back many times. Don't know if it has new owners or just a new perspective on quality but whatever it is keep it up. Good to have it back to good quality and clean restaurant. read more

If I could give this location a negative star review, I would. Absolutely am so disappointed in my service and order. I made an ONLINE order coming back from vacation because the lobby was closed and was online only, choosing my likings, I picked up my order when it was ready. My boyfriend and I BOTH ordered CHIPS AND SALSA, paying for our OWN chips and salsa - DID NOT SELECT TO SHARE OR ASK TO SHARE THE BAG OF CHIPS WE HAVE BOTH ORDERED FOR OURSELVES - we get a ONE small bag of chips to share which was completely bullshit. Not what I paid for. I also asked for brown rice and both beans, received both rice and pinto beans. Absolutely so upset with my service. No wonder this location has 2.0 stars. I PAY for what I ORDER, I really expect to get it. Especially if you're looking at the online order ticket..... you're looking at it to read.... Read it over 3 times!!!! Cmon. Pissed. I am a cry patient and understanding person but I really hope this location looks at this review and does better with their service moving forward. read more

It's a Qdoba. Nothing super special on the menu. Food is always well done. Garbage cans always seem to be full and the dinning room seems to have the aroma of baby vomit today. So yeah. read more

This had always been one of our favorite places to grab a quick meal when we are out but we won't be back. Brown guac, the chips and chicken were burned. Awful. Very disappointing. Not sure if there supervision or not but it appears no one is overseeing quality. read more

Very dirty establishment and service was absolutely awfu!!!!Took 30 minutes just to order and we were first in line. They spent more time filling online orders and looked very unorganized. Only one person was semi friendly. if I could give a zero star review I would. read more

This place is not a nice as some of the others in the chain. Usually busy during lunch hours, but dinner hours seem slow. Like the choice of toppings, and the ability to "build your own" burrito. read more

Not the friendliest staff. I grabbed my wife some lunch and dropped it off to work for her. I mentioned the staff was unfriendly and she told me that's why she had me pick it up. She has the same experience and hates going inside. Too bad. read more