This is the worst Qdoba I have ever been to (Kraft & 28th in front of Meijer). The service was horrible and the food was subpar at best. When I asked for the manager after waiting for an hour for my online order the young lady working the counter said "its me, I know it sucks doesn't it." Her attitude was appalling and she has no business working in customer service. I told her I would not return and her response was "Good, that's fine." The store was dirty and I will never eat there again. read more

Tonight we stopped in about 6:45, the rice was a goopy mess and was apparently rancid. Of course I didn't know that until my daughter said this rice tastes a little sour and stopped eating it, a few bites too late. Looks like we got some good old fashioned food poisoning out of that situation. Multiple employees saw that the rice was not right but no one seemed concerned. I didn't realize that rice could go so bad but it had. We both ate the chicken, queso, and sour cream and I did not get sick but I didn't eat the rice. I would love to know how long the rice sat out. A quick google search appears that it shouldn't be sitting out more than a couple of hours. I'm going to guess it was hours. read more

I come to Grand Rapids quite often for work. I was very impressed with the cleanliness of the restaurant. The entire staff was very friendly completing my order and didn't make me feel rushed like most Qdoba's do. Very impressed and will definitely stop back for dinner again. read more

Guess I should've read the reviews first. Staff seemed very overwhelmed with the dinner crowd. Seemed very annoyed to have to deal with online orders. Tried to give me someone else's order first and then gave me my order. Didn't realize mine was wrong until I got all the way back to the hotel. Cash register girl stayed rooted in her spot, seemingly incapable or unwilling to help those on the line. Eating my quesadilla sans guacamole and sour cream as it is too cold and annoying to go back out there, plus I'm sure I'd be greeted with the same poor customer service as my first experience. I'm here a lot for work but won't be picking dinner up here again. read more

Was there yesterday. Have not been to Qdoba for some time. Been going to Chipotle. Like the previous reviewer said, prices went up and quantity got smaller. The girl behind the counter was also not with it. She came across like she did not know what she was doing or selling. They apparently had free a guacamole deal which she did not even mention. We found out when we saw the card on our table. But what really got me was the bathroom. For a newly opened Qdoba, I was extremely annoyed at how unmaintained the bathroom was. The trash was over flowing and the toilet bowl had bits of you know what. I almost hurled my burrito. Also, hot water was cold! This is totally inexcusable. There were 3 employees. When we got there there was only one other customer. One of the employees was sitting around not doing anything. She could have checked the bathroom and cleaned it. Looks like there is a good reason why I go to Chipotle. read more

Food was cold and every table was dirty. Garbages filled. Looks as if no one had thought of cleaning at all. read more

I will be generous and give this location two stars, but only because Mallory was working so hard - and the food was what you'd expect from any Qdoba. As I said, Mallory was working her butt off - the other three just seemed to be hanging in the back. There was one person in front of me when I walked in, by the time I left there was at least a dozen people in line. The gentleman in front of me ordered 2 things, and the one young lady made everything from beginning to end for him. She asked for rice and chicken and one of the guys (manager? In a brown shirt) in the back brought out the chicken and set it on the counter - didn't put it in the steam table, didn't take an order, just looked at the young woman like he expected her to stop waiting on the man and take care of the chicken. Never did see the brown rice come out.... So, I'm standing there waiting to be waited on. The guy in the brown shirt doesn't even acknowledge me or the 10 people now in line behind me. Mallory comes back to beginning of line and takes my order, chicken nachos - that's it, nothing complicated. Well, she gets called away because somebody in the back had to ask her something. Another guy comes and takes my order again, puts in the queso sauce and then asks me, "What else goes in here?" I'm going to make a long story short, nachos got finished - girl with long brown ponytail rings me up (which I'm glad she didn't appear until my food was covered because in the few minutes I saw her the main activity I observed was her flipping her hair from one shoulder to another). Go to pay, I have a gift card.....the register is offline and can't read it, which I guess is just icing on the cake after this very long, inconvenient experience. Personally I will find someplace else if I'm in this area again, I chose it because it's across from my hotel - and I've had this gift card since November. read more

Ordered two kids meals, one with queso on the side. Was told they would have to ring up as a mini bowl if I wanted queso on the side. I said skip the queso. The cashier who checked me out then proceeds to charge me for a mini bowl. I try to explain how can this be that two exact kids meals but one has no queso in it, and now no drink and no chips is twice the price as the kids meal. His only explanation is he "doesn't make the rules" and his exact quote is "that's the he way the cookie crumbles". Needless to say, we will not be going back. (Not our first "issue" with this location as compared to others). read more

I recently ordered a catering size black beans and a catering size brown rice. I received less than half of what I ordered I, and then instead of offering to make it right the manager told me she would give me a refund but still charged me PER SERVING for the price of what they did give me. I am very disappointed and now I do not have enough food for the meal I was participating in. read more

Very rude people. The fires were open so I went in and got RUDELY asked to leave. It was 7 minutes until they opened. I asked what time it was and everyone just looked at me like they had no idea what I was asking. Won't be going back to this location. read more

I love Qdoba. No extra charge for guac on burritos or bowls, no extra charge for queso on burritos or bowls, unlike Chipotle! The drink genie has tons of flavors. read more

Semaj is the GOAT! That guy is an absolute animal on the line! Our coach made the irresponsible decision to show up with 50+ people unannounced and the man handled it like a champ! Truly amazing and inspiring work out there today read more

I love the Qdoba concept. Food quality is consistently good. Unfortunately, this restaurant is DIRTY: Serving line, kitchen, dining room, bathroom. I would love the opportunity to work with the owners and managers of the local Qdoba locations to improve their cleanliness through better training. read more

I have ate at plenty of QDOBA's in my time, and this one is at the bottom. Very bottom. The staff was disorganized and running frantic when I arrived, and there was only one other customer in line when I arrived. I stood at the order spot for five minutes with staff (including manager) walking right by and not acknowledging I was even there. Finally I went to order. I ordered a taco salad. This was a disappointment because it was half the size of any bowl I have ever ordered from a QDOBA. The lady was giving me half scoops of everything and when I asked if I could have a fuller scoop I was always met with a "that will be an extra charge". So needless to say what normally fills me didn't even come close. It was disappointing and I now know why this place already has such low rating a and no one was even in there during lunch time, which should've been busy. read more

Thanks but I live in San Francisco and I was just back in Michigan visiting my mother and in-laws. Its difficult to find vegan eats in the Midwest, so after hearing about QDOBA and reading the menu I thought I would give it a try and knew what I wanted before going in. I'm pretty laid back and I don't particularly care what others eat and I don't make a big deal out of being vegan, I simply eat what I can where I can. I'm only guessing here but I have no doubt the kid taking my order picked up on me being vegan because I had a Plant-Based Nutrition shirt on at the time and apparently that made me a target. This is the same generation that is screaming and burning down our cities in the name of tolerance and yet, here they are, being intolerant school children. I tell you what, I may be laidback, but Sideshow Bob and the clown taking my order are damn lucky there were kids sitting there and this old retired Sargent didn't make a scene and an example out of them. read more

Qdoba for burritos is and will always be a place that satisfies the fix. But this particular location is currently employing nimrods. Online ordering should b a successful process for 5th graders. Yet this place manages to mess it up not once but twice so badly that you'd think I got someone else's order. Get it together 28th st... read more

Smallest $8 burrito i have ever had. After they raised their prices you would think they would make bigger burritos. I'm only 120lbs but this burrito didn't even fill me up. The facilities are fine and workers are ok but the food is a rip off and at the end of the day that's what stands out or doesn't stand out at a food place. Not worth the money, go elsewhere. What a disappointment. read more

When arriving to qdoba this evening I had very high expectations and also was trying to excite my girlfriend who has never dined at qdoba before! However, when we walked in we were immediately greeted with a subtle "what do you want" I kindly replied "what?" One in disbelief at the unfriendliness of the greeting and two because I could hardly hear him. He quickly rushed us through the burrito building line and not even giving my girlfriend time to look over all of the options that were presented before her. All the while yelling back and forth to another employee who was filling his drink at the soda fountain. On a side note, I noticed about 2-3 flies buzzing around some of the food in the back. After the burritos where done being wrapped the employee at the cash register was also very quick to cash us out, not asking if we wanted any drinks or anything else. Once we finally sat down to eat, knowing that qdoba burritos can get a bit messy, proceeded to eat with caution. However, after a few bites in the whole burrito fell apart. I didnt think that this was a problem by any means and walked over to the utensil section to grab a fork. I came to find that there were no forks to be found. I walked back to the cash register to ask one of the employees if I could get one from them, assuming there would be more in the back. As two of them murmured back and forth they exclaimed that they were out of plastic forks and without out any further word or sense of forlorn, shrugged my question off like it was just my problem. When I started to walk away I noticed a quite a number of people ordering bowls and wondered how they were going to eat without any forks. To my disappointment I had to throw away half of a burrito because I was simply unable to eat it without a fork. Very displeased with the poor customer service and I would not dine here again after the experience my girlfriend and I had this evening! read more

Great food and quick service! Everything is fresh whenever I come here. It's the perfect lunch hour stop, even when there is a line the staff tag-teams orders to get everybody through very quickly. read more

I just ate there and the black gentleman taking my order said they were taking craft 2 orders. Well the black cashier said no and I had to pay over $10 extra for my families meal. The dining room was dirty. I was a loyal customer here going to this location 5 - 6 times a month. I am done with these clowns. read more

Before the pandemic this location was my go to spot for lunch, but since the pandemic I've been preparing my own meals. The last few weeks I stopped in to have my favorite lunch and each time I have been extremely disappointed. Today was my thirds stop in over the last 3 maybe 4 weeks and I have witnessed employees opening boxes with gloves on and then jumping on the line with the same gloves to prepare meals. I've witnessed employees not use gloves while preparing food. One employee had on gloves went to place a sign on the door that states they were only taking online orders and come back to the food line without changing her gloves. The location has been out of items every time that I have come in for food, which has cause a longer wait time for my food and I barely get to enjoy my food for lunch. I'm overall unhappy and disgusted with the way this location is handling operations especially during a pandemic. read more

If I could have given zero stars I would have. I've never been to a more dirty location. There was not a single clean table. People were trying to pick the least dirty table to sit at. The place wasn't even busy. Instead of cleaning, the workers just ate food behind the counter. A lot of ingredients were low. Not going back. Quality of the food doesn't matter at this point. read more

The food is SPOT ON!!! I have to agree, the place is filthy, and not a clean table in the house however; the food is off the charts yum ohhhhhhh read more

Place is always dirty. Instead of making a taco shell for my taco salad which takes around a minute and a half the manager acted too busy to accommodate that even though I was the only customer in the place at 3:15 in the afternoon. This is typical of them and I don't know how the manager continues to keep his job. What a horrible run place read more

When it first opened, the service and cleanliness was outstanding. In the last year it has become slow, dirty and unfriendly. Please get back to the original level of service. read more

Don't get me wrong, the food is great, but the service at the Kentwood location is not so great. They have online ordering, so when I'm at work, I usually order my food online an hour before my lunch break. Every time I've gone to pick it up, my order is not ready at the time I put down for pick up. I usually have to sit and wait. The place is always packed when I'm there, so you usually wait in line for 15 to 20 minutes. Hope you don't have young kids during this wait. Place is super crowded, no where to sit, parking lot so full that you have to park next door. Forget to put items in my to go bag that I paid for. The old location on 28th street before they relocated had better service. read more

Really rude service from tha gal with ear gagging. She acted like we were a bother that she got called up to help.When we asked for extra caso i told her i would pay.she gave not even 1 full scoop.When she got done with the scoop she like dropped it with as additude.I will continue to go to other one from now on.It seems like everytime we come to this location.There is always someone thats rude. read more

Extremely slow service, not enough workers on the line, there was only one girl taking the orders and also the same girl making the food as one girl was in the back on the phone and another was making chips and the guy was just walking around looking like he was trying to look busy. They also didn't have lettuce and when I asked how they ran out the girl said it's been a busy day and we haven't been able to cut any up, as the other girl talked over her saying no we have no lettuce in the building. We stopped through as we are visiting Michigan and honestly I wouldn't recommend this place at all. I understand crazy days but if they weren't busy when we got there and because no one was helping the red head girl a long line formed. O and let's top of the trip with hearing the manager complain the whole time about how long her days are and how busy she is. Also the male cook was complaint about someone telling him to find another job and that it was suppose to be his day off, all of this while we were in the dining area, extremely unprofessional read more

My first Qdoba experience, and it was awful!!! When I walked in the door I immediately saw that none of the tables had been wiped and were covered with cheese and chip crumbs. There was a foul odor in the restaurant, I had heard that this location was recently remodeled, and this might have been the cause, but despite this there is no excuse for a restaurant to have such awful smell. The service was terrable as well, the man who was making my bowl seemed disinterested and rushed it just so he could go talk with the chefs in the back (I have posted a picture of this bowl), anyways, even the bowl looked foul and smelled like garbage, I decided to give it a try because I had heard good things from friends about other Qdobas. My first bite was almost purely cheese and tasted sour, it was cold and the texture made it seem like it had just been unfrozen ten minutes before they made me pay for it. If I could describe my experience with one word it would be dogshit! read more

QDOBA Mexican Eats - EW! My first Qdoba experience, and it was awful. This is what the call a chicken queso bowl. Cost me like ten dollars with a drink. - Mexican Near Me - Grand Rapids, Michigan

This is usually one of my favorite places to eat. However, this location was horrible. The girl serving me never smiled or was friendly it was like I was wasting her time. Then when getting my chips the kid at the register was very confused that I wanted it in the same bag all the while he was trying to avoid eye contact. No thank you no have a nice day no nothing, oh I'm sorry he did say here's your receipt. When I got back to my hotel and ate it was so bland and had no flavor. I would never recommend this place you better off going to Moe's, they're super friendly there. read more

DO NOT USE CATERING. We had an office event and part of our order (drinks & desserts) were missing and I have followed up twice with customer service, both times told someone would contact me within 48 hours and still no call back weeks later... We will not be using ever again! read more