Disgusting experience.... This is why I walked out. Went in to place carry out order. I stood at the counter for at least 3-4 minutes watching this young lady wipe down a table and the food bar. Neither her or any of her employees acknowledged me. I thought to myself.... Maybe she's not the one taking orders since she's wiping the bar down. I thought at the very least she could have said "we will be right with you". This same girl then tosses the dirty rag under the counter and then asked me could she help me. I stood there wondering if she was going to wash her hands... I ordered a burrito bowl. She then picks up the bowl with her fingers inside of it.... With the same gloves! Didn't wash her hands or anything. I politely told her Nevermind.... And walked next door to Panera. Mind you... she was wiping down tables with the same rag she wiped the bar down with. That's disgusting. Not trying to be mean.... But you all need to train your employees better. read more

I went in there a week ago. whenever I was ordering my food, the workers were talking to each other and laughing. the person who was making my bowl, he got distracted and was chit chatting with his coworkers. also whenever I got home, the beans were sour. I couldn't finish my food. read more

Amazing service idk why there is so many bad reviews if you don't like the inside of the place go eat at the outside tables or even better just go somewhere else and eat the food the quality of the food is magnificent they deserve better than 2 stars read more

If you're a tea drinker, you know the heartache of walking up to an empty tea dispenser. Expect that level of disappointment anytime you come to this location in the afternoon. I actually quit coming to this location because of it for over a year. We gave it another try today and yes, again empty. This time I flat out asked if they ever made tea there. They said the morning people usually make it. That doesn't help anyone coming in the afternoon. Pretty sad really. read more

I think someone accidentally put guacamole in my cup of salt. The guacamole was too salty not to mention unripe. There was half an avocado intact in my cup and it was too hard to eat. I got it delivered so can't speak on the quality of the restaurant. 3 stars because the birria quesadilla was actually very good. read more

This place was dirty (dining room) had a bunch of trash under the drink machines, most all the tables were dirty. We got tired of waiting for a guy out of the back somewhere to show up & wipe the tables. The one guy was working the line was very nice, the CHIPS were stale & tough. To top it off it was an expensive lunch! read more

Love Qdoba but this location needs a little work. Walked in to a completely empty lobby and was not greeted and barely talked to during ordering. Employees look very unenthused and I had to ask to be checked out. Upon filling my drink, there were no silverware or napkins. Good food, bad service. read more

QDOBA Mexican Eats - Street Style Chicken Tacos - Mexican Near Me - Louisville, Kentucky

Great Okolona location. Sometimes the parking lot gets a little crazy to get in and out of. We have ran in during the dinner rush and several times late at night. Most of the ladies are pretty on it and help to get you in and out the door! Our main go to is pretty boring but for a bowl of rice and chicken and a crispy shell you can't beat it! My husband loves the tortilla soup and adds all kinds of weirdness to it. I like that it seems to be the same workers then I don't have to worry about things being off or not done the same as last time. read more

QDOBA Mexican Eats - Mexican Near Me - Louisville, Kentucky

Online ordering only available. I like to see what ingredients are put into my food. No reason to ever go back. The service wasn't great before, now it's nonexistent. ****rating a 1 star, because not allowed to rate zero**** read more

fresh hot food, workers were friendly. super patient and helpful. Even though it was busy.

I love the restaurant but why is it more expensive for a mini bowl rather than the regular with the same ingredient???

Great place here in Okolona they revamped the area and they put a Qdoba here in next to the BW threes and I couldn't be happier for this area growing like it is I enjoy this place I think it's really good tasty burritos are awesome meets good everything's great flavor for it's quick and easy definitely recommend this place for out of five stars to check it out read more

This qdoba is located in a busy shopping strip near Jmall. For those out-of-towers, Jefferson Mall. During lunch time it's tough to find a parking spot with the Panera right next door. The wait was minimal, service was ok, as was food. I did appreciate that they let me order off the kids menu. Better portion and price. It was all just ok, did fill my starving belly in a quick few mins I had to eat. Best part Coca-Cola freestyle machine! Diet cherry Vanilla Coke for this girl! read more

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This is the most unsanitary QDOBA I have ever been in, without a doubt. It looks like the floor was mopped with a dirty rag and they left mop strands all over the floor. Now I understand why at 11 am there is only one customer here. If I hadn't already ordered, I'd have walked out. QDOBA, do yourself a favor and close this store. They are ruining your name's reputation! read more

Today was my first time visiting this Qdoba location since it opened and I had a nice, timely visit! The employees were very courteous and apologized for our wait when we'd only been waiting a few minutes. We did two burrito bowls and three cheese nachos. One of the girls helping us let us know that it was a better idea to get the toppings for the nachos on the side so that the chips wouldn't get soggy and she could give us more toppings! I thought that was super nice of her. Our burrito bowls and the nachos were super good! We got the Impossible 'meat' option for the nachos and it was absolutely delicious! My only real complaints were the way the veggies were chopped and the guacamole. The guacamole tasted like it had waaaay too much lime and the veggies were chopped super inconsistently. Normally I wouldn't care so much about something so small but the veggies in question were jalapeños and red onions- very strong tasting veggies. There were huge chunks along with super thin slices and even the butt of the pepper in my burrito bowl and the nachos. In the pico de Gallo and guacamole, there were huge chunks of red onion and jalapeño. Overall, everything was good aside from that! I would definitely visit this location again. read more

QDOBA Mexican Eats - Burrito bowl! - Mexican Near Me - Louisville, Kentucky

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It's Qdoba, what more can you say. They always have good, fresh food with speedy service.

Hell to the Nawh. I went to pick my food up and this place was disgusting!!!!!! I did it with door dash so it would be ready when I got there but it wasn't and they didn't have cheese!!! Didn't matter I was eating a dam thing out of that place!!!! read more

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This place only had Four different soft drinks, no tea or diet drinks. You can change out the syrup in the drink machine during Covid. We went to another Qdoba a couple of weeks ago off Preston. The same thing there. They only have sugary drinks. We drank water. We used to love Qdoba, but they disappoint us all the time now. read more

(Group Review) I would give a full review but i'm going to only give half just like the amount of chicken they gave me on my burrito... my turn; this was ridiculous. attitudes were through the roof. they kept staring at me while i ate and the cashier over charged me. she gave me a little amount of food and over charged me. she charged me $2 extra just for giving me the CORRECT amount of food. She is outrageous she gave my friend 4 pieces of chicken. not even half of what your supposed to. they think we are playing but next time i'm going on strike. FULL PRICES; HALF PORTIONS. she made me mad. she'll get fired and i'll make sure of it next time. i'm going to wipe that smirk off her face next time. i'm not done but i only give half reviews now. My turn, mine was fine read more

I'm not sure why such poor ratings for this restaurant. I must say that I've never been much of a fan of the flavors their food has. Still, anytime I've been here with friends or family, their service was very nice, the establishment is clean. The last time I was there I got Tortilla soup and added grilled chicken, sour cream, tortilla chips. Man it was good!! So I've found something there I like. Remembering, it is a chain, I think the atmosphere is nice. read more

I don't why I even bother messing with this location!!! Terrible service and Poor management isn't even the word. I worked for the company for years, so I know the menu and what the customer (me) how I want MY FOOD! Asked for a dang tortilla soup. Simple and plain with chicken and cheese BAM. This dingBat manger that clearly is in a rush trying to rush me into forcefully telling me I CANNOT PUT chicken in my soup... I'd have to get a bowl blah blah... she grudgingly made my food and I definitely didn't feel the love of customer service or even a THANK you, have a good day. This definitely is my last time at this location PERIOD. I hope they close. read more

This is literally the worst Qdoba location I've ever been too they just don't have it together. I have given them the benefit of the doubt with Covid and everything but they have continued to lack as a good business in Every way. The staff never has It together or if there is someone decent working they are the only one doing all the work wow I'm not sure what the other people are doing. They are constantly out of food and products there is never utensils or anything put out. It is always something for instants today they were not taking orders inside because they're trying to catch up online (only taking online orders) but yet they have five people working. So I politely went out to my car and placed my order and sat and weight then I go inside to pick it up and no one is at the front and my order still hadn't been made. It is always dirty on the inside as well. Honestly they should probably just close down if they can't run in efficient business read more

I will not be using this location any longer. Ordered through the app and was directed by the app to schedule pick up at a later time. I chose a time 30 minutes later. I arrived at the designated time and our food was not ready. In fact they did not start preparing it until 10 minutes after we arrived. The order was poorly made and ingredients were left out making the food bland. To top it all off the staff was rude and unengaged. We will spend our money elsewhere. read more

Ordered online so it would be ready when I arrived. One person in line but my order wasn't even started until I got there. Ordered two bowls and both were wrong. Then cashier acted liked I didn't pay and asked me where the ticket was. I don't know, I don't work there. Once he actually went to where they print he says "oh I got it". I know ya do, I paid. read more

I arrived at the store on in Louisville Kentucky today at 4921 Outerloop for lunch and I see a sign in the window that says online ordering only. When you have to order for multiple people and you planned on eating inside because you don't live in the area this was very frustrating! Upon trying to enter the store to get my food all the doors were locked and I was having trouble with my phone reception so was unable to find a phone number to call. Finally a guy comes to the door and says that I was supposed to call so I could be let in. He is a young guy with dark brown shaved hair and an earring in his ear and claims to be the general manager but was extremely rude when I expressed my frustration with not knowing what was supposed to happen since the doors were locked. He says he would let me in if I agree not to be disrespectful to him and his employees. I was not yelling, screaming or cursing just merely explaining my frustration with their ordering process and not knowing how to receive the food. He proceeds to look at another customer next to me and roll his eyes and shake his head. If looks could kill I would be dead! I almost told him where he could shove at! Once inside I spoke to a red head lady who said she is the regional manager but was dressed in regular clothes. Once I started to tell her my issues I could clearly tell she was not listening to me. She was looking all around the store and looking at other customers. When I point out I can tell she's not listening to me she insists she is. I said never mind because I was just contact your corporate office about my issues. She proceeds to tell me that any negative feedback will just come back to her so I won't make any difference. Also, they give us food containers that were meant to be eaten there with cardboard bowl and only aluminum foil on the top and one of my bowls was not made correctly. Do not come to this location to eat! Stay far away very far away! read more

They opened 20 minutes late and watched the manager open all windows and touch every door handle with gloves on then go touch the tortillas with never changing gloves . DISGUSTING , all the chairs were still stacked and floor looked like it hadn't been swept or vacuumed rugs in WEEKS . read more

This location is a million times better than poplar level and cardinal blvd. Fresh!!!!! Fresh rice, guacamole and a nice ratio of ingredients. read more

I will never go to this location again. The general manager Angelique was so rude and hung up on me three times. They messed up my order about 2 months ago. Haven't had a chance to re order because of covid. She told me cant help me and hung up. Been in restaurant business for 30 years...and never experienced a general manager being the way she was! read more

This is the worst Qdoba I have ever been too! Literally DO NOT waste your time! First, which is not a big deal you had to place your order online for service, why idk no explanation but things happen. The lobby was open for seating. Second, there were only 2 other customers in there, one sitting waiting for their food and another talking to the 4 employees while they were filling both her and the other customers order, per the employee to me. Besides us no one else is in there. I placed my order at 7 in their parking lot and it literally took 40 minutes! I would completely understand if they were slammed but literally no one was there! It said on the app it would take 20, cool I ordered 5 different items I thought that's pretty quick considering if they had other orders besides mine. What probably should have taken maybe 25 give or take considering they had 4 employees on the line and only 3 customers, the food was not ready until 7:40. I have been in the food industry for over 20 years and have worked a line so I'm not a stranger to a basic line like this. And with 4 employees and 3 customers, you can literally flow with no problem considering you have everything they want on a ticket. Needless to say, nothing was right no salsas, no fajita veggies, zero cheese, etc. The kids working the line definitely need better training in talking to customers and efficiency. The manager in the back was walking around like he had never been there before. Literally the WORST Qdoba DON'T waste your time or money! There are better Qdobas in other parts of the city. read more

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This Qdoba opened recently close to where I work and I love it! It definitely does not have the normal 'fast-food' restaurant feel and smell. The decor gives it more of a 'I can bring my laptop and study here' feel. The staff was really friendly and made sure to keep the area clean. It does get somewhat busy during lunch but you can definitely beat the crowds by getting here a little before lunch time. My favorite part though, is the patio area outside! Wood seating area and string lights? Definitely awesome! read more

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They have all new workers as of recently and ever since they've got a new team the rice is never made correctly. it's either super sour or not even cooked all the way. read more

Never ordering from this place ever again! I order my food online for Pickup & when i got there they had already Closed !!! They still had 1 hour before closing ! They guy came up to the door and said sorry we closed when my order had already went through & everything . When i showed him my order confirmation , he came back and told me that they had a fire , i think thats complete bullshit if that was true, they would have told me the first they came to the door . I haven't got my refund either. read more

Seating area was filthy on my visit. This used to be a clean restaurant when it first opened. But we all know how that goes. The workers are not friendly and have attitudes. I will never come back here and makes me question all qdobas around. If the seating area is dirty more than likely the food preparation area is also. read more

Over the years I've come to expect a piss-poor arrogant self-important attitude from Qdoba employees. This facility did not disappoint. I arrived to find a big sign outside asking people to call in their orders. Cool, thus I called just as instructed. The guy who answered said HE "prefers" I place the order online. I said I wanted to place my order and pointed-out I was literally right outside in my truck and he and I were looking at each other and I wanted to place my order over the phone. He repeated that he "prefers" I use their app to order. I do not wish to clutter my own phone with an app just to get one meal. I opted to leave and go somewhere that I feel wants my business. There were zero other customers and at least two workers I could see inside. Someday I'll learn and stop ever giving Qdoba a chance; for every time I try it ends in my disappointment. read more

Went around 4pm on Friday and there was only a couple other people there. I got the bohemian veg tacos and they were very good! One taco split due to the juiciness of the black beans and the flavor was so spot on. There was a few dirty tables that no one cleaned the whole time I was there. It didn't bother me because I had easily found a table but I thought it was weird, having worked in a restaurant before. By about 5 when I left they were starting to get a line. I liked going on the afternoon when it was less busy and I would definitely go back. read more

Very bad experience. Dirty tables. The empty pantry. One of the dependents, which starts very unprofessional.

I was stoked when a new Qdoba opened close to us but this is my third time here and the experience has been dismal. We came to have lunch and no one was at the counter, the workers were in the back eating. they were out of certain toppings which I can understand but then another worker came out of the bathroom and the girl who was making our food had a conversation with him about why he was taking so long and this lasted until we checked out. Not something I want to hear about when I'm ordering food. The food was lackluster, my chips were ice cold and almost every drink from the freestyle machine was out. I'll definitely drive an extra 20 minutes to have my food hot, made with quality ingredients and revive some type of friendly service. read more

The food was good, but there were no clean tables and the staff was far from friendly.

No line when I went in, but apparently my order was an ordeal because the cashier had to help finish making my food. Then she dropped her glove on the ground but processed to put it on and make my food. I ordered 4 of the same knockout tacos and none of them had the same amount of toppings, plus if your order is Togo, your basically telling them you can't complain it's an absolute mess. This new place sucks read more

Such a fan of qdoba and today was my first time at this location. First problem, the woman in charge had an attitude because I requested chicken and steak. I made it clear I understood it may be more expensive and she was very annoyed with my request for some reason lol. Second issue, all of the trash cans were over flowing, no forks available, no lemons or limes and place was unkept without being busy. There is no reason for someone coming in spending their money to have to deal with this! So 2 stars it is from my experience! read more