I take back the negative review I wrote earlier this month (5/2022). We were able to come to a win…read morewin agreement. Very clean place, and heated in the winter. More reasonably priced than most. I have been with them for years. Loading dock is equipped for all truck trailer sizes. Easy unloading, lots of large flat bed carts available. And easy access to lockers. They are good reasonable people.

Extremely clean and organized facility. Very reasonable rates and great service.read more

I was moving and needed storage for the overflow furniture/boxes…read more Location is very convenient, staff are friendly and facility is very secure, safe and well-maintained, It was a good experience during a hectic time. customer service is number one, highly recommended!!!!!!

Storage for you life is great - the staff is efficient, friendly and care about their customers,…read morethe storage facility is clean and well maintained, my experience with this company has been top notch, I would recommend them to anyone looking for a storage facility.

I still try to comprehend why we went from roughly 8 hours estimate to pack and download to 13.5…read morehours. Multiply that by 250$ Kevin the owner is not good at providing proper estimates. Very polite and I am sure he will politely respond here as he did privately. The 1/2 drive charge before and after is a cost that is being added after the fact not in original discussions. (Happened both for packing and move) After my correspondence with him on the extra hours he turned the blame on me that the packing was not done right (unorganized) and the van was parked a bit further away from entry for download. As per packing, his own team were involved in packing majority of our stuff. They spent 5 hours the week before. Furthermore the big portion of our stuff was already stored in their pod since July. Yes They were still many boxes left in our house but very little furniture to move: - piano, dining table, 3 disassembled beds, 1 sofa, 1 coffee table, 2 bed side tables, 2 book shelves, one drawer, 3 chairs , one bbq , one lawn mower and one tv So I still don't get why it cost us this much time and money. Yes we were in unfortunate state that the spot in front was taken. That for sure slowed things down, but not 4-5 hours extra. Yes I made the stupid move to watch my kids around 6 pm instead of watching them for entire time so I let them do the download on their own. Did the download actually took from 3 to 8 pm no breaks?! I would like to believe they were truthful. I tried to resolve this with Kevin privately. . We ageeed that the guys worked hard and took only their claimed 30 min break! I raised the issue of lack of management and proper estimates and that needs to be fixed and for that I need to be compensated. He offered me future discount for a future move !!!! (Which basically is a very pretend polite way of dismissing me) I moved with this company 20'years ago. I was happy enough. That's why I went to them this time. But I will never recommend them again as it will turn to be very costly.

I would recommend them. Although they don't have professional packers, some warehouse guys for…read morepacking but they did ok with packing and good with loading the stuff in their boxes. But I can't blame them as it was a last minute call to get them do this job. Came right on time for loading and delivery as well. Unloaded and to my surprise, nothing was broken and nothing was missing (as mentioned in previous comments). Cost of moving from BC to Seattle was reasonable. All togather I would recommend them! Thanks guys!

Camille with Carolina self storage has been wonderful to work with. I needed storage when COVID…read morehit. We were able to do all the paperwork COVID safe. Emails and phone calls were responded to quickly. The facility is very clean. I would definitely use them again.

It helped that this is a small family owned business after my searching through Bellingham's bigger…read morestorage businesses... I'd recommend them over any others I looked at! Pros? -Camille was very pleasant and helpful -The units are clean, safe, and there are so many options! -Drive up units available -Both heated and unseated available -No big startup fees or change fees... Just an application fee and a lock to purchase! Cons? -It's not the most convenient location ever, but it's so much better than the other places, it doesn't really matter!

Look no further - this is the best place to store your things! Super clean and secure, I always…read morefeel so safe going there! The prices are the best that I could find and I LOVE how I can pull right up to my building's door and don't have any stairs/ elevators to get to my unit. Plus Don and Mike working there make visits or contacting them an enjoyable experience! 100% recommend!!!

Super nice folks who go out of their way to be helpful and accommodating. Clean and well maintained…read morespace. Best prices I could find in Vancouver area.

Staff extremely helpful and accommodating--prompt responses via email…read moreIndoor units are clean, elevator is helpful with large loads. Decent storage rates, flexible hours of operation. Convenient location. Highly recommend and will return!

I have had a rental unit at the Richmond location for many years and I have never had an issue with…read moreanything. The staff are very accommodating and polite and I receive my receipts via email to make my life easier. Rates are good and the buildings and grounds are always very clean. I do recommend them!

Different country, needed a uhal, and I was amazed how smooth the process was through simply self…read morestorage! Had an delay that was not caused by me but the building we were moving. Was not charged extra for anything! Unbelievably surprised! Would recommend for your uhal purchases!

This company has the worst customer service ever. I had a question about the extra charges on the…read morecredit card. The rep who dealt with me was super impatient and had very bad attitude, he can't wait to give me a phone number to call without letting me finish. They couldn't care less about their customer. I wouldn't recommend this place to anyone.

Best storage experience ever! Close to I-5 and Sunset, A well-run facility that's privately owned…read more& operated. Managed incredibly by Tillina, She has been so accommodating to our various storage needs and always approachable and friendly! The owner has great security with cameras plus reliable gate system in place and improvements to property have been maintained. Our thanks to Sunset S.S. for a Great experience!! Robert & Cynthia B.

From the owner: Sunset Storage provides self storage, RV storage and boat storage for clients in and around…read moreBellingham, WA since 1990.

Rocio is an amazing manager and an amazing person! She did everything in her power to ensure that…read morewe didn't incur a lien fee on our locker and she took the time to make sure that we left feeling like satisfied customers. Debbie and Brian Gosselin

This is a long overdue review as I mentioned I'd be leaving a review based on my positive…read moreexperience with Sentinel Storage approximately a year or two ago. (July 2023?) I tried Sentinel Storage - Richmond a while back with their $1 trial as I planned on being away to Vancouver Island for a month and thought to put my things in storage. I didn't end up using the storage however although I did experience the registration and cancellation along with the tour of the storage facility. I remembered my sign up was effortless and quick. I made use of an ongoing promotion they had at the time which offered your first month for $1. (It seemed too good to be true.) It truly was $1. The staff were friendly and professional and the manager was very welcoming. They walk you through the sign up and tell you what you're signing up for, and their policies like you can't store food in your unit (understandably); you do require insurance for your items (whether by their provider or your own) however if I remembered correctly, the first month was free if the value of items was bellow a certain threshold (hence $1 was truly $1 true to the promo deals than any hidden fees). I wasn't planning on storing anything of value so I didn't need insurance for the month; I didn't end up using the storage however I did note the facility seemed clean and secure from my first and only visit. You are given a pin code for entry and you also have to bring your own pad lock for your storage unit. The unit was well sized and they have a variety of sizing to suit your needs however I just needed a small space intending to put some things from a condo while out for a couple months. In the end, I didn't use the storage and left it empty. I was out of town when renewal came about and so I emailed them requesting for a cancellation. True to their word, there was no gimmicks, ifs ands or buts - they cancelled the storage rental upon request without further billing. It was a very positive, effortless, and easy experience dealing with Sentinel Storage. Now storage services like gym subscriptions and cellphone providers can sometimes get a bad rap for hidden fees and relentless billing even after cancellation (At least so I've heard the stories - I've never had an issue with storage services in Canada for the two I've tried, and I'm not really a gym kind of person lol. Cellphones rip of customers with outrages rates compared to other countries but that's changing thankfully with more competition and regulation). It's nice to see professional services like Sentinel Storage (and another storage service in Vancouver I've formerly tried) were all honest, friendly, and professional. They provided the service that customer required and honoured their promotions and cancellation upon request as well. No false advertising and no tricks to keep customers billed for something they don't use. My experience personally at Sentinel Storage was a five star and I will certainly consider them if I require storage in the future. Thanks.

Rent increases every year ! . They had a power outage once and I was locked in as the gate wouldn't…read moreopen, no posted phone numbers to call.

I got a locker with Advanced Storage Centres' Richmond location just over three years, and while I…read moream extremely happy to finally have my stuff out of there, I'm also grateful that at a desperate time I actually made the right selection. I was having to get out of a house that had turned out to be something other than it had first appeared, and Advanced was the only facility that I could find at the time that did not require a credit card, and where I could simply pay by the month without a term agreement. The staff have always been courteous, if they haven't been able to offer at least a smile it has been because either they are tired or they are having to help me with something when their office shift should be finished. It is a huge facility, so I can't speak for all of the units, but mine was dry, clean, and I never saw signs of rodents or insect infestation. 3 years in and my totes of paperbacks look as though they had been in a humidity controlled archival system. About the only complaints that I could offer would be that their online payment system used to be almost a ritualistic gaunlet to navigate (I believe that they have fixed that), and their automated warning software will send payment due prompts when arrangements have already been made between human beings. Oh, yeah, and as a pedestrian pushing or pulling a cart, the "One Way" entrance/exit gates are somewhat irritating, massively so if it is after office hours and you realize that the only open washroom is a minimum of a ten minute walk away. At least I felt safe walking away from my stuff for a while the times that particular issue came up. That's sort of the point, right? PS I'm from Vancouver, not San Fran, that's just Yelp being weird.