As a business owner and family of 5, Leslie's Laundry services were exactly what we needed. Having…read morea 24hr return of our freshly washed, dried, and perfectly folded clothes, allowed us to not worry about having to find additional time within our already busy schedule to complete this task. Plus they picked up and delivered directly to/from our house. Meaning I didn't have to lug any clothes anywhere! I would recommend this service to families, business owners, daycare centers, and everyone in between. Excellent service and very competitive pricing. Thanks again!

Excellent customer service, quality and timeliness. I highly recommend their service.read more

Very conveniently located with plenty of parking. It is very clean inside and smells like Tide…read moreDetergent. The employees are very kind. They do lots of services including dry cleaning, wash/dry/fold, alterations and lots more. I think they take the items to another location to be washed, I saw a truck unloading clothes last time I was there. I got a suit dry cleaned and it was cheaper than another dry cleaner in the area I've tried. It was ready 2 days after I dropped it off. They did a good job on the suit. There was some red wine splashed on the bottom pant leg and they attached a note saying it was too tough to safely remove. So that stain was still there, but besides that it was cleaned and ironed very nicely. I will go back for sure.

They offer no service outside of business hours M-F. They do not have a customer service phone…read morenumber. [EDIT: They have a voice mail line, but you cannot reach a human.] All contact with them is through their app. If you leave a message on their app, they don't call back until the following business day. In addition, we clearly specified that NO scented products were to be used. We got our clothes back reeking of some nauseating perfumed laundry product. All of our clothes will have to be rewashed. I don't know whether the stench will come out even then. My husband is severely disabled and uses crutches and a wheelchair. I am usually his sole caregiver and do the laundry myself. I broke my ankle 2 weeks ago and had surgery. I can barely stand up on crutches. I can not walk any distance at all. This facility is in Mesa AZ, not Charlotte.

As we all know, there are some things where it is worth a little more money if it ends up saving us…read moretime, because time is such a precious resource. I don't mind paying for services like house cleaning, lawn maintenance, etc, because the hours saved can be used for experiences, so I was excited to try this service on the hope that it would buy me valuable time in my day, but unfortunately my personal experience was that it ended up wasting more time than it saved, resulting in a total fail as this service was neither convenient nor time saving. I leveraged this service multiple times and on multiple occasions issues arose, whether it be a missed delivery date, even though the date was confirmed in writing and via the app, getting my clothes back with cleaning fluid stains or adding specific notes about needing stains on clothes to be treated and getting those clothes returned with the same stains on them, which in my opinion, tells me they completely ignored or didn't care about the notes they confirmed in writing prior to pickup, which aligns with my view that the customer service is mediocre at best and apathetic at worse. Whenever problems arose I would eventually hear back from customer service (with no sense of urgency on their part) and the dance would begin back and forth (wasting more of my time) before ultimately given a "credit" and then having to take more time to have the clothes re-serviced to fix the issue caused by their company in the first place. The whole point of my using this service was the hope of saving time, but in the end, I would have been better served in my opinion by going to any basic mid-level brick and mortar dry cleaner, even if it meant having to sit in traffic on 77 and 485, as the time spent sitting in traffic would still have been less than the time I wasted dealing with the multiple issues from this "service" that was neither convenient or time-saving in the end. Even after giving them multiple chances, I will cut my losses and go back to the mediocre hit or miss brick and mortar dry cleaning scene here in Charlotte, leaving my remaining credits to eventually fade away on the island of irrelevancy with all the other businesses that had a solid concept but poor service and execution in the end. If it sounds too good to be true...

5 stars for the dry cleaning, -5 stars for the alterations! My dresses were INCHES smaller than…read morethey should have been and upon pickup I asked to try them back on before leaving and they said that wasn't necessary... I got home neither dress I had them alter would zip at all (it had not even been a week since I dropped them off). The stitching was cheap and ripped right out, which is good because I had to take them both to another tailor to get them fixed! She said one of them had a 25" waist... I have a 28" waist so there's no way it was sewn to the correct pinning location. Additionally, one of them had a big black scuff on it that I had to get out that was not there before alterations. I called and left a VM with no response. Called a few more times to follow up and no one ever answered. Will likely return for cleaning as they did a nice job, but do not waste your time getting anything altered here! Super disappointing.

THE WORST!!! Save your money and never come here. I took in jeans to get re-hemmed and one pair of…read moreleggings to get hemmed. They told me it would be done by the following Friday. When I came in to pick them up, the two items were not done and I was met with "they will be done by Monday" so I came in on that following Monday and they told me they would be done by Wednesday. I was out of town for work so I came back on Friday which at this post was ONE WEEK later than the original promised date. I needed these items for a trip and I was on my way out... they told me that the items wouldn't be done until the end of the day!!!! Then after I complained, my leggings magically appeared and the guy at the register told me he could fix my jeans in 30 mins. I came back 45 mins later to make sure he had ample time. He gave me back my jeans with a raw hem!!! I told him that I had asked to get them unhemmed and re-hemmed bc the original tailor took in too much. He said he could do them in 15 mins. I came back again, and to be extremely frank, it's the worst hem I've ever seen. With uncut strings everywhere and no clean stitching! He said sorry they don't look very clean, I was in a rush. No kidding!!!!!! He then gave me an attitude when he charged me $35!!! He said "well they were supposed to be $40". WORST CUSTOMER SERVICE AND QUALITY OF SEWING. I'm actually in shock.

Warning! I NEVER WRITE REVIEWS! If I could give the owner, Leila and her company ELITE CLEANERS of…read moreCharlotte a zero star, I would. They charged me to fix a hole in my cashmere sweater but they did not fix the hole and better yet, they blamed it on me!!! Leila said I ripped it when I put it on! They also ruined my sweater when they tried to remove a coffee stain. Now there is a huge white spot on it. Look at pictures below. Not only was she rude, she said she treated "loyal" customers well. I WAS a loyal customer - in fact I BROUGHT hundreds of dollars to her after we had a moth inspection. For some reason she couldn't find those records and said that she could see my husband's acct/phone number but since I had only brought in a few garments, I wasn't a regular client. She said that I had worn the garment, which was accurate because I packed quickly, grabbing my freshly dry cleaned lightweight sweater for my weekend trip to the mountains. Upon arrival, and discovering my sweater was damaged, I had no choice but to wear what I had packed. It's laughable really.

They changed over to Tide Cleaners with literally no warning to anyone - even their own employees…read more Now their processes have changed and the customers had no warning.

The gentleman who helped me was very kind and professional. I needed a tux dry cleaned basically…read moreovernight and he made it happen and it looks perfect. Very reasonable prices and fast service. This is now my go to neighborhood dry cleaners!!

Ok, I came here and dropped off some stuff to be laundered for my husband and when I checked in, I…read moresaw the reviews and got nervous and scared. I came here because I was in a time crunch and because of location. When I first walked in I waited a few minutes before I was greeted. The lady at the counter was friendly and I gave her my coupon. I came back a few days later to pick up my husband's shirt. I dropped of a brand new white button up shirt and I got nervous that there might me some yellow staining. But nope! It looked good and crisp! My husband was happy with the shirt and needed it to look nice for a wedding he's in. Not my go to spot, but I'll definitely drop stuff off here when needed.

This little shop is located off South Blvd right past Tyvola. It's easy to miss, so pay attention…read more I've been taking clothing here for a while, the owners usually work the counter and are pretty nice. This place is small, and HOT! So when I visit, I try to get in and out. All of the cleaning is done on-site and usually within 2 days. They charge $2.49 per item (used to be $1.99). I have stopped taking jeans here, as they kept shrinking them. I take slacks, button ups and blouses only. If I'm in need of quick, cheap cleaning, I'll come here. Otherwise, I'll continue going to the cleaners in Ballantyne.

One of the best dry cleaners in the city! Every time I go in there they always take care of me and…read moremy items as i have luxury delicate items. They know what they're doing and it always comes out looking brand new! Everyone should go to Carolina Cleaners to get their clothes dry cleaned. I love coming here