They called me this morning to confirm I still needed assistance with an alteration and sent a…read morefollow up message! Open communication has been GREAT and even provided a ballpark price quote! Very happy with them, and havent even brought my dress in yet! They called me this morning to confirm I still needed assistance with an alteration and sent a follow up message! Open communication has been GREAT and even provided a ballpark price quote! Very happy with them, and havent even brought my dress in yet! **CONTINUED** I am beyond impressed with this business. Long story short, my apartment complex lost my dress I ordered for my brothers wedding and I was scrambling to find a dress days before flying out to CA for my brothers wedding. I brought the dress in Friday afternoon, like 1:30/2PMish and had to bring the dress in significantly (ended up finding a dress last minute on FBMP a few sizes too big) and it was ready Tuesday evening after work! Its like it was originally made that size from the company! Beautiful work, flawless execution of this alteration. They had transparent communication around what they were gonna be doing and to say I am impressed is an UNDERSTATEMENT. I am shouting praise from the rooftops for this business and please dont keep hunting for dry cleaning/alterations.. THIS is your place!

I think this is my first Yelp review but I feel compelled to caution others before trusting Saber…read moreCleaners (C and M Custom Tailoring) with your time, money, and clothing. I dropped off 4 jackets on Friday, July 3rd for dry cleaning (with one small alteration for a hole in a jacket pocket). I was given a pickup date one week later, Friday July 10th. I arrived the following Tuesday, July 14th only to learn my items were not in the store despite the additional 4 days. After waiting for the gentleman behind the counter to place a few phone calls to locate my order, I was handed his cell phone and spoke with who I can only assume was the manager. I was told the jackets were still offsite due to one of the jackets being identified as "at risk" of being damaged, if dry cleaned. I found it inconsiderate that no one bothered to call me before making the trip to the store to learn for myself but honestly, not the end of the world. I was asked if I wanted them to dry clean it anyways and risk potential damage, or if I would instead wish for them to leave that jacket out and be given "store credit" for the dry clean purchase of that jacket. I responded clearly to please simply return the jackets - do not risk damage - and we will figure out the compensation (wasn't thrilled about having store credit pushed as the solution as I use dry cleaning services maybe once every 4-5 years and certainly would hesitate to be a return customer for this particular business given the experience so far). He agreed and told me the jackets would be available for pickup the next day. I received a call the next day, Wednesday, July 15th that my order had arrived and is ready for pickup. I returned to the store Monday, July 20th where the manager accepted my ticket, hung my jackets on the rack for me to take, and began what looked to be the steps of issuing a store credit. During that time, I instantly noticed the jacket "not dry cleaned" was in fact damaged due to significant bleeding red ink from the patches onto the white fabric. I immediately pointed this out to the manager, who quickly became defensive almost to the point of gaslighting me that I should have expected it. To be clear: I was asked directly if I wanted to assume the risk of damage and dry cleaning it after they identified the jacket as a risk. I told them clearly "no" and now I can't help but wonder if they had already damaged the item and had hoped I would have said "yes" to free them of responsibility. But I will never know for sure. I was told "We don't know it's going to do that until we do it." So is it then my mistake that I trusted their expertise to know EXACTLY that? In fact, that would seem to me to be the point of the hesitation expressed in the earlier phone call. His tone was stern, defensive, and at times aggressive or belittling. I feel confidently that he had no intention of discussing the damaged item with me had I not forced the conversation, and he would have been more than content for me to walk right out his door unknowingly. I do not own a business, but I've been a patron to many in 30+ years. I would not have returned either way but wouldn't have taken the time to write this review had any consideration to me as a customer been given. A recommendation? How about a phone call when you noticed the damage, "Hello sir. We've received your jackets back and I'm very sorry to inform you that one of the jackets was damaged in the process. While these things rarely happen, you trusted us with your valuables and we at Saber take that responsibility very seriously. Please come in so that we can look over the jacket together and come to an agreement on how we can make this right. Your business is important to us." Instead, I was met with rudeness and indifference. Saber provided a cash refund of $27 for the dry cleaning, and that's it. Sadly, the damaged item is vintage and not easily or cheaply replaceable. Two of the other three jackets appear fine, including the hole in the pocket. A third, however, wasn't cleaned to satisfaction (will share picture). I immediately took the damaged jacket next door to Jones Dry Cleaning to see if it was fixable but was unfortunately told no. There are many, many dry cleaners in the Charlotte area. I encourage any curious reader to strongly consider them over Saber.

As a business owner and family of 5, Leslie's Laundry services were exactly what we needed. Having…read morea 24hr return of our freshly washed, dried, and perfectly folded clothes, allowed us to not worry about having to find additional time within our already busy schedule to complete this task. Plus they picked up and delivered directly to/from our house. Meaning I didn't have to lug any clothes anywhere! I would recommend this service to families, business owners, daycare centers, and everyone in between. Excellent service and very competitive pricing. Thanks again!

Excellent customer service, quality and timeliness. I highly recommend their service.read more

Very conveniently located with plenty of parking. It is very clean inside and smells like Tide…read moreDetergent. The employees are very kind. They do lots of services including dry cleaning, wash/dry/fold, alterations and lots more. I think they take the items to another location to be washed, I saw a truck unloading clothes last time I was there. I got a suit dry cleaned and it was cheaper than another dry cleaner in the area I've tried. It was ready 2 days after I dropped it off. They did a good job on the suit. There was some red wine splashed on the bottom pant leg and they attached a note saying it was too tough to safely remove. So that stain was still there, but besides that it was cleaned and ironed very nicely. I will go back for sure.

They offer no service outside of business hours M-F. They do not have a customer service phone…read morenumber. [EDIT: They have a voice mail line, but you cannot reach a human.] All contact with them is through their app. If you leave a message on their app, they don't call back until the following business day. In addition, we clearly specified that NO scented products were to be used. We got our clothes back reeking of some nauseating perfumed laundry product. All of our clothes will have to be rewashed. I don't know whether the stench will come out even then. My husband is severely disabled and uses crutches and a wheelchair. I am usually his sole caregiver and do the laundry myself. I broke my ankle 2 weeks ago and had surgery. I can barely stand up on crutches. I can not walk any distance at all. This facility is in Mesa AZ, not Charlotte.

As we all know, there are some things where it is worth a little more money if it ends up saving us…read moretime, because time is such a precious resource. I don't mind paying for services like house cleaning, lawn maintenance, etc, because the hours saved can be used for experiences, so I was excited to try this service on the hope that it would buy me valuable time in my day, but unfortunately my personal experience was that it ended up wasting more time than it saved, resulting in a total fail as this service was neither convenient nor time saving. I leveraged this service multiple times and on multiple occasions issues arose, whether it be a missed delivery date, even though the date was confirmed in writing and via the app, getting my clothes back with cleaning fluid stains or adding specific notes about needing stains on clothes to be treated and getting those clothes returned with the same stains on them, which in my opinion, tells me they completely ignored or didn't care about the notes they confirmed in writing prior to pickup, which aligns with my view that the customer service is mediocre at best and apathetic at worse. Whenever problems arose I would eventually hear back from customer service (with no sense of urgency on their part) and the dance would begin back and forth (wasting more of my time) before ultimately given a "credit" and then having to take more time to have the clothes re-serviced to fix the issue caused by their company in the first place. The whole point of my using this service was the hope of saving time, but in the end, I would have been better served in my opinion by going to any basic mid-level brick and mortar dry cleaner, even if it meant having to sit in traffic on 77 and 485, as the time spent sitting in traffic would still have been less than the time I wasted dealing with the multiple issues from this "service" that was neither convenient or time-saving in the end. Even after giving them multiple chances, I will cut my losses and go back to the mediocre hit or miss brick and mortar dry cleaning scene here in Charlotte, leaving my remaining credits to eventually fade away on the island of irrelevancy with all the other businesses that had a solid concept but poor service and execution in the end. If it sounds too good to be true...

5 stars for the dry cleaning, -5 stars for the alterations! My dresses were INCHES smaller than…read morethey should have been and upon pickup I asked to try them back on before leaving and they said that wasn't necessary... I got home neither dress I had them alter would zip at all (it had not even been a week since I dropped them off). The stitching was cheap and ripped right out, which is good because I had to take them both to another tailor to get them fixed! She said one of them had a 25" waist... I have a 28" waist so there's no way it was sewn to the correct pinning location. Additionally, one of them had a big black scuff on it that I had to get out that was not there before alterations. I called and left a VM with no response. Called a few more times to follow up and no one ever answered. Will likely return for cleaning as they did a nice job, but do not waste your time getting anything altered here! Super disappointing.

THE WORST!!! Save your money and never come here. I took in jeans to get re-hemmed and one pair of…read moreleggings to get hemmed. They told me it would be done by the following Friday. When I came in to pick them up, the two items were not done and I was met with "they will be done by Monday" so I came in on that following Monday and they told me they would be done by Wednesday. I was out of town for work so I came back on Friday which at this post was ONE WEEK later than the original promised date. I needed these items for a trip and I was on my way out... they told me that the items wouldn't be done until the end of the day!!!! Then after I complained, my leggings magically appeared and the guy at the register told me he could fix my jeans in 30 mins. I came back 45 mins later to make sure he had ample time. He gave me back my jeans with a raw hem!!! I told him that I had asked to get them unhemmed and re-hemmed bc the original tailor took in too much. He said he could do them in 15 mins. I came back again, and to be extremely frank, it's the worst hem I've ever seen. With uncut strings everywhere and no clean stitching! He said sorry they don't look very clean, I was in a rush. No kidding!!!!!! He then gave me an attitude when he charged me $35!!! He said "well they were supposed to be $40". WORST CUSTOMER SERVICE AND QUALITY OF SEWING. I'm actually in shock.

Warning! I NEVER WRITE REVIEWS! If I could give the owner, Leila and her company ELITE CLEANERS of…read moreCharlotte a zero star, I would. They charged me to fix a hole in my cashmere sweater but they did not fix the hole and better yet, they blamed it on me!!! Leila said I ripped it when I put it on! They also ruined my sweater when they tried to remove a coffee stain. Now there is a huge white spot on it. Look at pictures below. Not only was she rude, she said she treated "loyal" customers well. I WAS a loyal customer - in fact I BROUGHT hundreds of dollars to her after we had a moth inspection. For some reason she couldn't find those records and said that she could see my husband's acct/phone number but since I had only brought in a few garments, I wasn't a regular client. She said that I had worn the garment, which was accurate because I packed quickly, grabbing my freshly dry cleaned lightweight sweater for my weekend trip to the mountains. Upon arrival, and discovering my sweater was damaged, I had no choice but to wear what I had packed. It's laughable really.

They changed over to Tide Cleaners with literally no warning to anyone - even their own employees…read more Now their processes have changed and the customers had no warning.

The gentleman who helped me was very kind and professional. I needed a tux dry cleaned basically…read moreovernight and he made it happen and it looks perfect. Very reasonable prices and fast service. This is now my go to neighborhood dry cleaners!!

Ok, I came here and dropped off some stuff to be laundered for my husband and when I checked in, I…read moresaw the reviews and got nervous and scared. I came here because I was in a time crunch and because of location. When I first walked in I waited a few minutes before I was greeted. The lady at the counter was friendly and I gave her my coupon. I came back a few days later to pick up my husband's shirt. I dropped of a brand new white button up shirt and I got nervous that there might me some yellow staining. But nope! It looked good and crisp! My husband was happy with the shirt and needed it to look nice for a wedding he's in. Not my go to spot, but I'll definitely drop stuff off here when needed.

This little shop is located off South Blvd right past Tyvola. It's easy to miss, so pay attention…read more I've been taking clothing here for a while, the owners usually work the counter and are pretty nice. This place is small, and HOT! So when I visit, I try to get in and out. All of the cleaning is done on-site and usually within 2 days. They charge $2.49 per item (used to be $1.99). I have stopped taking jeans here, as they kept shrinking them. I take slacks, button ups and blouses only. If I'm in need of quick, cheap cleaning, I'll come here. Otherwise, I'll continue going to the cleaners in Ballantyne.

One of the best dry cleaners in the city! Every time I go in there they always take care of me and…read moremy items as i have luxury delicate items. They know what they're doing and it always comes out looking brand new! Everyone should go to Carolina Cleaners to get their clothes dry cleaned. I love coming here

I had an amazing experience with getting a hole fixed in my dress. I will be back to get more…read morealterations when needed. Sunny cleaners and alterations was quick and efficient. Thank you so much!

The owner is the sweetest man. He always has a smile on his face. If I need something rushed he…read morealways makes it happen. Sometimes he even helps walk me to my car with my dry cleaning. I have been going to him for over two years now and never had any issues. His prices are less than other cleaners nearby and everything is always done to perfection