Answered questions promptly and directly. Provided a fair quote and willing to travel outside of…read morenormal business area. Also, does not have a minimum window requirement which is very helpful. Very professional and respectful.

From the owner: At the window company we are the clear choice for windows because we take quality to the next level…read moreby focusing on providing top notch workmanship, using only quality materials, and providing an excellent experience for our customers. We are a local family owned company that specializes in windows ,doors, and siding

Highly recommend! Brian and his team are professional and do great work. He did a roof replacement…read moreon our home; we were happy with the entire roofing process so we hired him to replace all windows and doors and to side the house. Brian steered us in the right direction with choosing materials, colors, etc., and was very patient when we were indecisive. While performing the work Brian and his team were punctual, polite, and tidy. We are completely happy with the look and how protected we are from the outside elements now. Would hire again!

I'm sure he does good work, but I set up three different times for him to come out and provide an…read moreestimate to repair/replace siding. Each time he didn't show up and he didn't call to let me know either.

I have the whole house siding, gutters and some tall windows, sliding glass doors replaced…read more Owner Mike Roger is professional and proficient. Easy to work with. He came 3/4 times over year of planning, due to our time and other ongoing projects before the contract signing. Carlos and his team installed the Siding. If you do the siding, I would highly recommend you ask for Carlos. He is one of the most humble, customer satisfaction oriented, easty to work with craftman. I am very happy with this company, their professionalism, and the quality of work.

Given the cost of the custom door, I'm not certain I would recommend this company at present…read more First, the estimate came in a bit lower than their competitors, which was a plus. However, the sales associate missed a few details and later tried to encourage us to pay more, although the contract was ratified. We refused and were prepared to cancel the order. He later came back to say that his boss assumed the additional fee. We were promised the door in 4-6 weeks, but it has now been several months. We received an email that the door would arrive at their warehouse by 2/26/26, yet as of today 2/28, there has been NO communication. If the door is installed, I'll update the status on the installation and quality of the door. At present, I'm not certain that I would recommend American Windows.

The from beginning to the end there was no problem with the work that has been done. I called in…read moreFeb 2026 to report a crack in a window. The gentleman came out took the measurement. I called two weeks ago to find out the progress. I was told the scheduler was busy and would get back with me. Today 5/26 called again to get an update. Was told the scheduler was in a meeting and would get back with me today. Okay no phone call. Yet my product is in. Are we short staff of installers ? No return phone call is unprofessional. Sorry that this is the only way to get attention and service. Ms. Brooks

After instillation of a $5400 door my husband had to tell workers to clean up caulk tips and…read moresplatter on brick deck. We discovered the door doesn't lock and representative argued saying we could buy a door security bar (after paying $5400?!) until they can get there in 23 days which means leaving our house unlocked Not real happy.

Great windows, locally made in MD A little too pricey for…read moremy area. If we had a600 thousand dollar house I'd probably get them.

Despite the setbacks, the installers were professional and the finished door looks very nice. Once…read morethe installation was finally completed correctly, the quality of the product itself met my expectations. However, the overall process was far more stressful than it should have been. My original appointment was scheduled back in February, but no one showed up, and when I called, I was told the appointment was not even in the system so they had to rescehdule. Then on installation day, the crew arrived with the wrong size and wrong color door, which delayed the installation and caused me to miss work. Communication throughout the process was slow, and I had to repeatedly call and request escalation before receiving consistent updates. Ironically, communication became much quicker when it came time to collect the final payment. While compensation was eventually offered, it felt like the minimum possible amount considering the inconvenience and lost time involved. In the end, the final product turned out well, but the scheduling, communication, and ordering issues made the experience frustrating overall.

The technicians who cleaned our gutters were professional, polite, knowledgeable and responsive i…read morewould recommend Isian Glenn and Marcis Newby if you need this work done.

Had my gutters serviced today. Used the Groupon deal so it was very affordable. I called and at…read morefirst it was their answering service that answered. Apparently they are unfamiliar with the fact that they are on Groupon so I had to call back when someone from the company was in the office to get on the schedule. They had availability for two weeks later. I wasn't in a rush so I don't mind the wait. I wasn't scheduled for the 12-4 time window. On the day of I had a work commitment that came up last minute. They were very accommodating when I called so I was pushed further back on the timeslot till after 3 PM so I could be home for the service. The technician Isaiah arrived and informed me what he was going to do. Afterwards he sent me a detailed report with photographs of my gutter system. Thankfully, everything looked good and I did not require any additional services after the cleaning and tuneup.

"Durable Exteriors did an outstanding job on our new roof! From start to finish, the team was…read moreprofessional, efficient, and detail-oriented. They provided a thorough inspection, explained all our options clearly, and completed the job on time and within budget. The quality of workmanship is top-notch, and our home looks better than ever. Highly recommend Durable Exteriors for anyone needing roofing services.My guy name was Bob

From the owner: Maryland's Most Trusted Remodeler, Professionalism and expert craftsmanship in our community…read moreinstalling roofing, siding, windows, gutters, and entry door systems for the last two decades. 1-800-889-9038. Free Estimates. Locally owned and operated

This was a personal decision that I would suggest against. The place got past many of my red flags,…read moreall except one. I had visited BJ's wholesale club and was shopping. A nice man came and asked about my roof. A great salesman. I agreed to have his company come to my house and look at my roof, for a quote, after he told me many wonderful things that shot down a lot of the standard red flags. 1. They don't use contractors. His words. You should ask. For me this is a good thing. 2. They have been in business for years. Another positive. 3. They use a lot of products I have heard of, including the windows manufacturer they support. 4. They are not the guys coming to my front door after a storm saying, "we are working on a neighbors house and saw your roof... (storm chasers) 5. I looked em up. I was impressed. Now I had already gotten quotes from 4 other companies. But I was hoping that my membership could be a factor, so Here is where it went awry. We set the appointment and there were several email reminders. Then I get a call the day before my scheduled appointment asking to verify that my spouse will be present for the appointment. At no time had anyone asked this prior. Not the person at the wholesale club, not the person I spoke with on the phone working with the wholesale salesman, not the first person who called me the days before to confirm my appointment. It took until the day before for someone asked. I did not know I would have had to schedule that. So they asked to reschedule the appointment. Now I asked why there would need to be the two of us when I am asking a quote. The only response I got was, "it is for our BBB A+ rating" which they have. But the only times I have had to do this from the first 4 quotes was twice and both were because they were storm chasers trying to get the owners to sign a paper giving them the right to work on my behalf with my insurance company. Now let me say the rating above as 3 is because I don't want to harm the "Peak" status, I merely want to share that this is not a place you call to get a quote. They won't schedule you unless all owners are there. If you are shopping around, let me tell you if you want to get quotes find the companies that will come and look without all parties there. Those are the companies that will send an offer and give you time to let it settle in. Don't let anyone tell you because they want to quote the right roof shingle that they need all parties on site. It is because they want you to sign them that same day. I told the original person I needed a quote and in the end had my time wasted by this company. Nothing was done to my house, I am not saying they are good or bad, just not right for me. Thanks for reading and good luck.

I would give this company zero stars if I could. I came across Peak at the Home & Garden Show this…read morepast weekend in Frederick. Spoke to a nice younger kid who scheduled an onsite visit for today, 3/24 @ 10a for window replacements and front door replacement for our entire house. At 8:35a, a woman named Lisa left me a vm to please call back asap. I called her back, she confirmed address, appointment time, and what we were looking to get an estimate on. She then asked, "I need to confirm that both you and your husband will be there?" I replied, "no, he works full time out of the house and I work full time from home." She said, "oh, we will have to reschedule as our policy would require your husband to be there as well." UM, WHAT? I asked why is that? She told me because "we discuss design, schedules, and cost." Ok AND? SO? I told her my husband and I have discussed what we are looking for, and any financial proposal we'd be discussing later on before a decision was made to move forward. She just kept saying that was their policy and that if it was reversed, they would require I be there too. Mind you, I gave the young kid my phone number at the show when I scheduled this appointment, yet they followed up by somehow calling my husband's cell phone after I left the show. Peak may have 5 star reviews, but this was super insulting and ridiculous and they have lost our potential business. As a woman, can I not handle meeting with them by myself without my husband present? Really? It is no business of Peak to decide how we function within our house, or how we make design or financial decisions. As long as a homeowner is present, it should not matter. Last I checked, it's 2026, not 1950.