Interviewed 5 companies for our project, super glad we went with Spot Free. We have a single story,…read moreabout 2600sqft home, with floor vents for forced heating. The gas furnace was about 25 years old and rated for a 1000 sqft home and the ductwork under the house was ripped and torn. Our house wasn't heating, our gas bill was $400 a month alone. Instead of trying to fix the current system, we wanted to upgrade to AC/heat and modernize with ceiling vents. We landed on a hybrid system: 4 ton variable heat pump outside, a backup gas furnace in the attic, whole house filter, 2 zones for the house because of our layout with two gen 4 nest thermostats, r8 ductwork, 15 ceiling vents, 2 air intakes, and all the permits. Their quote included a 3 year warranty on labor, whereas the other 4 companies were only 1 year. Nice bonus perk. The project took 5 full days to complete, and they are coming back Monday for a partial day for final touch ups.
Anson came by same day and walked through the property with me, getting the full picture of what we would need. He literally drew everything out, saying it's very important that I understand what is going on because it is permanent. Anson cleared up a ton of questions I had. We talked over vent location, system size, zoning, equipment, everything. He took his time and was very patient. The quote he gave was very competitive to the other 4 I received. I decided on Spot Free because of Anson's care in explanations, his patience and detail, their quality of yelp reviews, the labor warranty and finally their price. I kept the contract though because of Jamie lol she is such a sweetheart. One of the other companies, bigger named and 2k+ reviews offered to price match, but I loved Jamie so much, as well as Anson was so quick to answer my questions over text, and the labor warranty was better. Decided to stay with them even with the price match, although that was very generous of the other company to do.
The install itself went super smoothly. Brandon was the lead communicator with us on the project. He, and the whole team, did an amazing job! I felt like he kept us in the loop about everything important, in a non-invasive way, we got the vents mostly where we wanted them (beams/structure dependent), and we could still live in the house mostly uninterrupted with what I felt was still a ton of privacy given the scope and nature of the work. Honestly didn't even notice they were here for the most part, my husband and dad napped through most of the noise lol!
The amount of care the team had for our belongings was also very impressive, and noted. They covered everything with plastic sheets, including stuff in our garage like our stroller. That attention to detail was super kind! They also fully cleaned up after themselves every day! Vacuumed, swept, taped up the work in progress vents, removed sheeting, etc. They were also all super careful to keep doors closed, we have 2 cats and I never worried they would be let out. It was a pleasure having the team here!
The vents look super clean! Very well done. The thermostats work great, Brandon helped get them set up on our phones in the google home app and patiently, after what I know to be a long day, taught us the various settings so we could get started and ensured all parts of the system were working, much appreciated!
We have heat! This is excellent! And the system is so so so quiet! It's just night one after install, but the whole house is an even temperature. Looking forward to playing with the app and sensors to fine tune our comfort here, but it's so easy and it just works so far! I'm super excited for summer, to test the AC out. I'm also looking forward to our next PGE bill, to see if maybe we are saving money lol!
Spot Free HVAC is 10/10, wonderful company and people!