My experience with Quality was good mainly because of Anthony Lombardi. I see other reviews mentioning Anthony and agree that you should ask for him. He was pleasant and respectful from start to finish. He went over and above expectations in the following ways: 1) Because I was going to be out of the country when my car was scheduled to be done, he offered me the option of leaving it at the dealer (at no extra charge) for pickup when I arrive. Upon my arrival, I called Quality to discuss pickup. Even if Anthony had gone for the day since it was after 5, he contacted me and said that the car wasn't ready yet but he promised to update me first thing the following day. He did as promised and agreed to have the car delivered to my home instead of the dealer since the car wasn't ready the day I arrived. 2) I was happy with the body work that Quality did but the first night after I got the car, I noticed that one of the headlights wasn't projecting the light properly so I called him the following day and he told me to bring the car in anytime. I arrived around lunchtime and Anthony promptly had someone adjust it and didn't leave for lunch until it was done. Unfortunately, the beams still weren't what I expected so I brought it to the dealer the following week. The dealer called Quality to ask what they did then fixed the problem and charged me half the cost, saying that Quality was going to shoulder the other half. I was fine with that arrangement as I was just happy that the headlights were working properly. The following day, Anthony texted me to ask how things went at the dealer. Since I was busy at work, I couldn't reply at once. The next thing I know, I get another text from him in the afternoon saying that he called the dealer to ask what they did to make sure I was taken care of! I was totally and pleasantly surprised! Thanks to Anthony for his exceptional customer service! read more

To whom it may concern: Quality Auto Body Representative was excellent help for me and my husband in understanding the work that was being done on our car. He spent longer than required of him breaking down in Layman terms the issue with parts even explained our own insurance policy. He stayed longer time on the job back and forth with me because I was distraught, confused with my coverage with my purchase feom Ray Catena...I was a mess, but yet, he stayed calm and collective. Doug is awesome, he kept me calm and he knows his job. Keep this guy around for people like me. Quality Auto is alright by us. Ray Catena is my #1 dealer, this is our 3rd car with Ray Catena. I always tell my friends and family go and get your vehicle from Ray and you can't go wrong. Now, I will tell them if you have an accident, go to Quality Auto Body, you will be satisfied. Thank you Quality Auto for such excellent service, my husband and I appreciate you and Douz. God bless Quality Auto. read more

just bought brand new car and was parked in mall came out to leave and someone hit my car they didn't put any note or anything i was devastated i just got the car brand new mercedes i called progressive insurance and they told me about this shop in new jersey that is mercedes certified so I went there to get an estimate and see the place. I was very surprised. they are huge and had a lot of nice cars they were fixing and very were busy.. I noticed in the lounge area that they had trophies and certificates from mercedes and some other car makes so that made me feel good to leave my car and try them. I got my car back and it couldn't look any better. if I need body work done ever again I would use them. If I could give them more than five stars I would but it only goes up to five stars. read more

I usually don't write reviews, but my experience with Doug Zander from Quality Auto Body deserves recognition. After my Mercedes Benz was rear-ended, Doug took charge of the entire repair process. He was there for me every step of the way. He took the time to thoroughly explain the repairs needed, demonstrating impressive patience throughout the process. His professionalism was matched by his commitment to keeping me informed about the progress, which alleviated my concerns. Doug's expertise and dedication to outstanding customer service set him apart. If there were a ten-star rating, Doug would earn every one of them. This was an outstanding experience, and every business would thrive by having someone like Doug on their team! read more

Woke up to a 5 inch gash in the drivers side door of my Toyota 86 Hakone due to someones ignorance in opening their door. Took it to Doug and the team at Quality Auto Body in Rahway for an estimate. Was greeted in a friendly and professional manner after only waiting a few minutes they viewed the damage. Doug explained the options and that it was a special green paint and assured me they could match it. Received my quote the same day ... car was done on time as promised and was kept updated every step of the way! Picked up the car and it was spotless inside and out ... they did a great quality job and matched the paint perfectly! read more

For as frustrating as it can be to have to put your car in a body shop, this shop is first class. A deer hit our Audi and we were referred to Quality Auto Body. As soon as we got there, we met with Gary Steen and Flo. They couldn't have been more professional, friendlier, or nicer. They immediately contacted our insurance company on our behalf and got a rental car secured for us. They handled everything. All we had to do was drop off our car and pick it up. When we did pick it up it looked better than pre-accident. Highly recommend this shop and their team for anyone needed auto body repairs read more

They don't call themselves Quality for nothing. This auto-body shop is the ultimate. Our family have been going here for over 20 years. The service is outstanding and meticulous. We recently took my mother's Mercedes lE320 and they did a spectacular job on the car. Gary and Anthony are by far the best. Treated us like family and made sure my mother was ok. They are trustworthy, honest and respectful. Treat you like family. They made us feel comfortable and at ease knowing that our car was in good hands. Thank you QAB, Gary and especially Anthony . read more

I got my car fixed here a week ago and all I can say is wow! My car looks like it has never been in an accident. They came highly recommended by Ray Catenas, where I bought my car so I figured that's where I should take it. Boy am I glad I listened to my dealer, they were one of only a handful of shops certified to fix my car and I can see why the work is perfect. They worked with my insurance company so I didn't have too they made the process as simple as possible. Hopefully I won't ever need their service again but if I do I know where I'll be going. read more

I took My Car to "QUALITY AUTO BODY" and from the time I stepped thru the door I got a Beautiful smile and greeting from the receiptionist. She immediately got the a representative to assist me with my car issue and they helped me get done what the insurance company said couldn't be donethye insurance company wanted to total my car and "QUALITY" said "NOPE" this car can be fixed and it was within 2 weeks I got my "BABY" back looking like new....I would and have recommend "QUALITY" to friends and family. Thanks for a GREAT JOB! Norma Miranda read more

I have owned several Mercedes over the years and the dealerships that I purchased from have always insisted I use Quality Auto Body. Recently a friend was directed to use a competitor of Quality whom did not have factory trained and certified mechanics and properly authorized equipment. Obviously my friend got what he paid for. Dont let your insurance company push you around. Insist on Quality. Their pride and workmanship shows in the work they do. Where else do you hear the phrase. Undetetectable fendor bender other then this place. read more

Quality Autobody - TRUE QUALITY I've brought my 2 cars to them for major bodywork - A jaguar and Mercedes AMG Anthony is the best : He took care of me and my cars as if I was his brother and my cars were his. He kept me informed on the repair process every other day, if not every day. Anytime I had a question regarding insurance payments or repair status, Anthony and Quality were there to answer it. My cars came back to me looking as beautiful as the day I purchased them.(And maybe Better) Terrific experience. THANKS read more

I was recently in an accident with my Mercedes SUV. I called my salesman and he recommended I take my vehicle to Quality Auto Body. I was very impressed with their professionalism from start to finish. They worked with my insurance company and my SUV was repaired as good as new. I expected at least 3 weeks to get my vehicle back and I was pleasantly surprised when they called me to say it was ready in 2 weeks. I hope I wont be needed their services any time soon but if I do I would not hesitate to use them again! read more

I was in a car accident, I took my car to quality auto body. Ralph Monte was the one taking care of my repair, he did a fantastic job fixing the car. When I received the car I was wow, he kept me updated on the progress of the repair and did the work as if he was fixing his own car, unbelievable. I could not believe the service and the professionalism he put into fixing the car. I was very please with his service. I will always take my car to auto body and ask for Ralph Monte to look over the repair read more

Recommended by Ray Catena and Geico. I never checked the reviews before I went. I am glad I didn't. Some questionable bad reviews might have keep me away, but I am glad I didn't. Between the great experience of Quality and Bo Carlson and my insurance company, Geico; it was a seamless, painless and professional experience. My repair was completed in a time frame that was promised and the quality was exceptional. I couldn't even tell my baby was in an accident. Use them with confidence. read more

I worked with Doug Zander to have my car repaired. Doug went above and beyond to ensure my needs were met with professionalism and efficiency. His clear communication, friendly demeanor, and attention to detail made the entire experience seamless, and I was kept updated every step of the way. I truly appreciate his dedication to outstanding customer service and would recommend this repair facility to anyone based on his exceptional service alone. Thank you, Doug! read more

Had a bad car accident and I drive a brand new Mercedes slk 350. Just got my car back from the shop and everything is perfect I am extremely satisfied with the work and the service. It did take a little longer than I expected but I didnt mind the wait because my baby looks brand new.again. if u have a high end car I would recommend this place they did take a while to fix it but it was worth the wait rather than having a rush job somewhere else read more

I wanted to recognize the efforts of Bo Carlson in conjunction with recent body work to my company vehicle- 2013 Ford Fusion. From the initial estimate to delivery of the vehicle after completion of repairs, I can honestly say that Bo made the process "painless". Bo should be recognized for a job well done! I will be certain to recommend Quality Auto Body AND Bo Carlson to my family and friends. read more

I brought my 2013 Bentley Continental GTC to repair the front bumper. I worked with Anthony Lombardi, who estimated the repair and oversaw the work. I was away while the work was being done and I received frequent e-mails from Anthony giving me progress reports. When I picked up the car it had been detailed and was in showroom condition. I recommend Quality Auto Body. Ask for Anthony. read more

I would like to express my gratitude to the employees at Quality Auto Body. After my neighbor accidentally backed in to my car I brought my Audi here to be repaired . They made arrangements for arental from Enterprise while my repairs were being done. My advisor Danny was professional and made the process seamless. My car looks great ! Thank you Amanda for your response. read more