Stopped in for their moneyopoly event. The card shows symbols to get you to think you won a large…read moreprice. Then when you show up, if your number doesn't match theirs then you don't win. They sat me down to try to get me interested in buying a car first which I had a legal reason I couldn't. They rushed to get me a cheap wireless earbuds and went to walk out in front of me and let the door close on me.

How dissapointing, my very first experience with Mears Nissan on 10/12/2024. Location: Tuscarawas…read moreSt. W Canton, Ohio Service Department. We purchased a brand new 2024 Frontier Truck. We needed a front passenger tire replaced. With the new truck purchase, we also purchased the wheel & tire replacement coverage. Would you believe they charged us $342.67 for a 17" tire? There was NOT enough coverage, to cover the replacement, we still had to shell out additional funds to cover the full replacement service. I checked the tire at two places, it was only $167.00ea. at retail. Not only did they charge an unreasonable amount of money for a car size tire, their Service Dept. was completely unorganized and unprofessional. I stood there waiting at the Service counter, the only one there. As the counter person searched & searched for my paperwork & then he cold not find our key. To make matters worse the employee did not know how to do his job. He was stumbling around with the shops computer, as i held up from behind the counter, the paperwork, to point out notes that were written, he fired back, "GET THAT OUT of MY FACE!" with a very rude & threatening tone. Mind you, I'm on the other side of the counter, 2 feet away. As I continued to wait, he finally called another employee to ask more silly questions on the final bill. That's it, I'm done with Mears Nissan. In my opinion, they just robbed themselves of any future business. Do yourself a favor, don't even waste your time or money there. It's ridiculous.

I read the reviews and expected the worse at Columbus airport. The opposite was true. Fastest and…read moremost drama free car rental in my life. Everything as promised and as planned.

they will leave you stranded on road with kids and luggage if their cars break down. Will tell u to…read moretake a uber to a location that opens in 3 hours. and "might" have a replacement. WHAT. UMM NO.

I will never buy another car from these guys ever again. I bought my car on Friday, but couldn't…read morepick it up until Sat. after driving the car for about 60 miles the check engine light came on and when I took it my mechanic he said that the catalytic convertor was bad and that it will cost me another $1500 to fix. He also stated that it looked like the manifold pipes were removed to remove the built up carbon around the convertor so the check engine light would go off long enough to sell the car. Which means that the sellers were well aware of the problem, but did just enough to be able to sell the car. I would NOT recommend purchasing a car or anything else from these people unless you are willing to put more money into in a short period off time. I had to give this place a 1 star rating because this web site requires a star rating and they don't have negative stars.

Do NOT Trust Lou or His son. They quoted me a price so i went to the bank to get the money out and…read morewhen i returned with the cash the next day (which we shook on) he said he wanted $1,000 more than agreed. i told him he was being unethical he told me he was going to punch me in the face and call the cops. At that point "Cindy Eaglowski" started screaming "F*gg*t" and that they do not serve our kind. WORST EXPERIENCE EVER

Terrible service here buyer beware do not buy a car from here they sell lemon vehicle and have u…read morequalified mechanics working on the vehicles

Service is everything. We had an emergency a month ago and our vehicle was taken to Diehl…read more Had we known then what we know now, we would have had it taken elsewhere. There's no one running the service department properly. They don't have mechanics. They have techs. And they don't have enough. And the one tech who they refer to often, has either called off sick, or he's on vacation. Regardless, they blame him for delays. I believe they are making up lies! It's gone beyond upsetting! It's our main vehicle, we've had to borrow cars from family to get around. A loaner has never been offered. I see the lady who owns Diehl is advertising on TV. Good luck. I can buy a car anywhere but if their service sucks, they will never see me again. This has been hell.... I'll update if things get resolved before June 1, 2024 I'll remove this complaint if resolution can be achieved.

I have a 2024 Kia forte gt with under 18k miles. My air conditioning had already stopped working…read moreand my abs, stability control, airbags, collision avoidanc, etc lights are coming and going on start ups when it's wet outside. I brought the car in for warranty service and drove 45 minutes to get there trying to be loyal to this dealer as my sales experience with them was great. i was told they don't do loaner cars, which I know to be false because I was given one when a mover hit my car with a desk and made a small scratch the day I bought the car. They also said they couldn't even give me a ride home, so now I am driving a car with issues through the safety system until I can figure out how I am going to deal with the situation. Until now I would have recommended this dealer with flying colors for sales, but not impressed with service.

sales person was professional and put me at ease. Started working on price of car and sales manager…read morejoined in. He also put me at ease. Smooth talker. Long story short we agreed on trade in allowance and sale handed over finance manager. I thought I was signing a contract that was what sales manager and I agreed to. I was handed a fist full of papers to sign. Without studying the contract as I should have I signed the contract. After I got home and finally read the contract they had cheated me out of nearly $2000. Because of my stupidity. my advise to anyone interested in buying from Diehl don't trust them as I did because you will probably regret it. Good Luck!

They sold me a "reliable" Ford Focus. NOT!!!! Has little…read moretake off issues, I tell them over and over then, Forty days later the clutch goes out. Oh but wait, it's an automatic. With an enclosed dual clutch system. No clutch pedal or paddle on the steering wheel. They had my car 6 days and left unlocked for my stuff to be stolen. $300., worth of stuff. Not recommended for anyone to buy from that company.

I purchased a vehicle from this store less than a year ago and it is already in the shop. The…read moreservice department is slower than a herd of turtles. They will continue to take your money while the car just sits on the lot for weeks. Then when you call to inquire they tell you that they haven't even looked at it yet. The cars are junk. Read their BBB reviews and complaints. Avoid this scamming junk yard.

used Mercedes-Benz unfortunately I went to look at it when it was dark out and raining as soon as…read morewe purchased it and got washed the with stone chips and dents. This dealership did nothing to prepare the car for sale and did not say anything about the body on the car. It's going to be at least $1500 to correct the paint. Shame on me for not checking out the car before I purchased it. I thought I was dealing with a reputable dealership, evidently not Shame on Kempthorn for sliding this car across what a shameful thing to do can't recommend them.

Outstanding Mercedes Benz dealer. I just purchased a gently used 2022 E 350 4matic from Bob Malloy…read more I was pleasantly surprised by the ease of the entire process. Bob Malloy was very personalable and professional. I was especially reassured by his knowledge about the vehicle and his no pressure attitude. I drove three hours to see this car and trade mine in. I ended up with a spectacular deal and great car. I would highly recomend this dealership. In the future, I will make the drive again to purchase another Mercedes Benz from this man and the folks at Kempthorn Mercedes Benz of Canton, Ohio.

I bought a Ford Focus of them in 2013, good experience, quick, fair...in and out. So I'm in need of…read moreanother car. I decided to go back. Boy did i make a mistake Quick and skinny is I went to look at a used Honda Civic, I would be trading in my Ford Focus. The original offer that they came at me with was to roll over 3500, $3000 down, $460 a month for 72 months. Needless to say my jaw hit the floor. The car was only 17,500. I told them the math doesn't even add up. That had to be almost 30% interest. 30%...WTF! I got 4.5% on my last loan for a used car. I should have used my credit union as I could have done even better... Quite honestly, at this point I'm p***ed. If my sales girl wasn't so damn hot, I would have left. Now she didn't set up the deal, her finance manager did. I guess he thought I was a 19 year old kid sweating a Honda Civic.....I'm 38, I don't really sweat anything anymore. I ended up dealing with her boss, who wasn't a terrible guy. She wasn't either. Just the point I had to argue the point of interest to these people. They wouldn't tell me anything about the way they structured the loan...I had to pull out a Calculator to figure out what they did. In the end, they wanted 25% interest, they hadn't even formally ran my credit. I'm sure they probably got everything off the balance of my loan on the Focus...In the end I got a good deal on the Civic I picked up. My payment were where they WERE SUPPOSED TO BE, actually cheaper then I thought. In the end they got me to sign. I was tired, hadn't ate all day, hot girl was going home, just a bunch of things working against me. Not saying don't go to them, as they do have good deals to get you in. Just line up your own financing, or take a good payment Calculator and be ready to use it. Only reason they got 3 stars instead of 2 was my sales girl was hot. 2 stars would be more accurate of my experience, hot girl has to count for something.

Both Apple Maps and Google maps says that this location closes at 7 pm on Mondays, and last light…read more(Monday night) I showed up with my partner at around 6:25 to pick up our car that was ready for pickup and they were closed.. I had already left my partner at the dealership before realizing he was stranded there in the cold.. so I had to rush back to pick him up. called today to let them know the inconvenience caused and barely got an apology and was told they'd let someone know about the issue with the incorrect time displayed. No offer to make up for the huge inconvenience. This is not the first time we have had issues like this here. I do not recommend this shop.

Avoid Diehl Subaru of Massillon…read more What should have been a straightforward repair turned into repeated misdiagnoses, failed fixes, and a significantly worse outcome than when I brought the vehicle in. This was not a one-off mistake. It was a pattern. They have taken zero responsibility for the failures. Multiple attempts to contact them have gone unanswered. When issues escalated, they simply stopped engaging. Even more concerning, there were repeated attempts to overcharge the insurance company, which raises serious questions about how they conduct business. There was no accountability, no urgency, and no ownership at any point in the process. Just poor work, poor communication, and complete disregard for the customer once problems became apparent. This place is a disaster. I have no confidence in their diagnostics, their repairs, or their integrity. I would not return under any circumstances, and I strongly recommend going elsewhere.

I live in Cleveland, but when I am searching for a new car I talk to dealers from Buffalo to…read moreChicago. I have been doing this for years and I can honestly say the dealers in smaller towns will give you the best deal, if you are willing to travel. Two weeks ago I contacted over 20 dealers and by far the best deal and the nicest people were Diehl in Massillon. Thorne Silvius was great as was Tim Smith the sales manager. No bullshit, no games. Their pricing was excellent and they were very easy to deal with. I drove down there, the car was ready, they got me through finance fast and away I went in a new Outback. I highly recommend you to them if you are thinking about leasing or buying a Subaru. Great dealer, no hassles at great prices ... cannot beat that from Buffalo to Chicago.