I have been going to Big Brand for over 10 years. Have always had honest and great service. Won't…read morego anywhere else

Friendly, fast, and at a reasonable price. Went in for an oil change, I brought the filter so they…read moreknocked that off for me. Told me it would be an hour it was done in 30 mins. Appreciate the service.

Thank you so much meineke team you're all amazing! I will be back and recommending this location…read more Huge shout out to Angle and Martin! I came in today to get break pads changed. I walk in and was greeted by angel with amazing customer service who explained everything throughly to me since this was my first time going to meineke. The team did an inspection on my vehicle and informed me of issues I was not aware of and took the time to showed me and explain which is greatly appreciated. Angle took good care of me and valued my time and business with the company. Martin thank you again for your work today! Martin did an amazing job working on my vehicle and very time efficient as well.

Thank you so much Meineke, East Deer Springs location. You guys were amazing when I bought my Jeep…read morein on 8/12/2026. I will definitely be recommending your location. Best experience with Treyvon, Marc, and Jacob! I bought my daughter's Jeep in to have the oil pan looked at because it was leaking. When I walked in, I was greeted by Treyvon with amazing customer service. He explained the Meineke process of servicing my Jeep. The Team did a detailed inspection, with pictures, and Treyvon explained all the issues they found that I was not aware of. The issues were rated by colors: Green=Good, Yellow=Future work, and Red=Now/Immediate. In each section you choose what to repair, but you are now INFORMED of all issues and what the Team suggest based on "immediate" or "future work". Treyvon helped me decide which issues I should take care of NOW. I elected to get everything done, because the issues are all inter-related in some way; I didn't want new parts working with old parts. Treyvon took care of the business portion (ensuring I got a great price including my military discount), and Marc and Jacob worked all day on the Jeep. Marc and Jacob, thanks for the amazing work on my daughter's Jeep. Now she'll be back on the road and I know her Jeep is safe maneuvering in this Vegas weather.

This was my first experience with Valvoline Instant Oil Change, and I couldn't be happier. The…read moreentire team was friendly, professional, and incredibly efficient. They had me in and out in under 15 minutes--honestly, it felt closer to 10 minutes, just like they advertise. They honored my coupon without any issues, answered every question I had, and made the whole process quick and stress-free. JVONN, who wrote up my ticket, was outstanding, and the two other technicians working with him were just as helpful and professional, even though I didn't catch their names. It's refreshing to find a business that delivers exactly what they promise. I'll definitely be coming back for all of my future oil changes. Great job, everyone!

This is my go to oil change place for both my car and my husband's car. We've been coming here for…read moreyears. Their prices are super reasonable. Today, (5/9/26) Chelsee and Chris (female) took care of my car. I had a burnt out break light that another shop told my husband would be difficult to change and would be a couple hundred bucks. Here at Valvoline they changed out the bulb in minutes and it only cost $17. Got a new engine air filter, bulb, oil, additional coolant and was told that my battery needs checked. It's under warranty at Costco so it's nice to have a heads up to go take it in there without being up sold on anything. It is nice to be able to drive in, get serviced without leaving the car in less than a half hour, and not be ripped off. Overall, this location is fantastic and I've never had a bad experience with any of their techs. Latest visit: May 2026

The staff at this car service center is incredibly kind and attentive during the check-in process…read more They pay meticulous attention to detail and ensure that your car receives the best possible service. Each product they offer or use is reliable while remaining affordable.

Went in for a smog check and a brake pad change and the family was very thorough in letting us…read moreknow that my brakes were really bad. Not only did they prevent me from being in danger, but they fixed it the same day within a couple hours. Great Family and highly recommend

My experience was great I went when in for a smog test and I was out within 10 min. Also good…read moreprices.

I can't say enough good things about VIP Auto Repair. From the moment I walked in, they treated me…read morewith honesty, integrity, fairness, and real professionalism. It's honestly refreshing to find mechanics who don't try to upsell you or feed you any BS, they're straight shooters who genuinely care about doing right by their customers. The shop itself is incredibly clean and even smells amazing, which says a lot about the pride they take in their work and their business. That attention to detail really stood out to me. They were also so patient and took the time to answer every question I had without making me feel rushed or dismissed. After being screwed over by other repair shops in the past, this experience was honestly a breath of fresh air. They worked with my budget and somehow made it all come together, which I seriously appreciate more than I can say. You can tell they really know what they're doing and take pride in their work. A huge shoutout and thank you to Daniel, Louie, and Bertha! you guys are amazing! I just wish I had found VIP sooner! I'll definitely be referring all my friends here. I've officially found my new go-to mechanics!

On Sunday, May 10th (Mother's Day), I came here for a simple oil change. I've been here before and…read morenever had any issues... until now. Right after leaving, while I was almost home, every warning light on my dashboard suddenly turned on engine, brakes, ignition, and more. My car completely gave out and became undriveable right in front of my home. My husband and I had to put the car in neutral and physically push it into our parking space. Before this oil change, my car was working perfectly fine and I had NEVER experienced any problems like this. I called the shop, but you can't even speak to someone directly in the store because it routes you to customer service. I had to file a claim. The manager eventually called me, and I explained everything that happened. He asked if there was any way to bring the car back, even though I clearly explained the vehicle was completely inoperable. I even offered to have it towed there myself, but he declined and said either he or a technician would come to my address to inspect the car. It has now been 3 days with no car and no follow-up. No technician. No manager. No answers. This situation is completely unacceptable. Now I'm potentially stuck paying for damages that happened immediately after a routine oil change.

This is my favorite Valvoline to get my cars oil changed. The technicians are always transparent…read moreabout the work they're doing and never push unnecessary services. The environment is welcoming, and the pricing is straightforward with no surprises. Every service I've received has been handled professionally and exactly as explained. Cole and Blake are both great--friendly, knowledgeable, and trustworthy. I'll definitely keep coming back.

We normally go to the pep boys on Simmons on Craig. Or discount tires. Both of our favorite…read morelocation is closed on a Sunday I think these guys are short handed. The guy did say they'll take an hour. We walk to timbers to take our time to eat and stayed an hour to watch the Pittsburgh vs Bengals game. We looked on the app and it says our car is in progress. After the game we started walking back to pep boys and our car is still in the parking lot. At the end of the tunnel no charge. Cashier mention that the nail did not penetrate through the tire. What really sucks through this entire process. It was approximately three and a half hours. I've been at my favorite location discount tires and a pep boys on Simmons. They would have got me out of there an hour short-handed. At the end of the day I'm just glad my tires not flat. I'm glad these guys were open to work on my ride.

Extremely Poor Customer Service…read more I went to Pep Boys around 9:30 AM to return a wiper blade and waited about 10 minutes at the counter, but there was no one there to help. I eventually went outside to the service bay and asked one of the mechanics for assistance. The first employee processed the return but couldn't provide me with a return receipt because he said he didn't know how to print one. He told me to check with my bank to see if the refund went through and asked me to come back in an hour to speak with the manager. I returned about two hours later, only to be told that the original return had been cancelled and never went through. The second employee processed the return again, but only refunded the $33.99 purchase price and did not refund the sales tax I originally paid. He said the tax refund was a manual process and he couldn't do it. What should have been a simple return took approximately 45 minutes, involved multiple employees, and still wasn't resolved properly. Pep Boys still owes me the tax refund for the item. Very frustrating experience and extremely poor customer service. I will not be returning to Pep Boys.

I've been going to this shop since 2017, so I'm extremely disappointed that after nearly 10 years…read moreas a loyal customer this is how my experience ended. After my most recent oil change an employee accused me of stealing his phone and then showed up at my home over the accusation. This was completely inappropriate and made me feel extremely uncomfortable and unsafe. I contacted management and was informed that action was taken against the employee, which I appreciated. When I asked for a refund or credit I was denied because there was "nothing wrong with the service" performed on my vehicle While the oil change itself was completed correctly, I believe an employee showing up at a longtime customer's home over an accusation goes far beyond the service. After nearly a decade of giving this business my money, I expected some effort to repair the relationship. Unfortunately I no longer feel comfortable or safe to continue supporting this business.

As of June 27th 2025 the owners of this auto shop are horrific…read more If they decide they don't want to service your car for whatever reason they see fit they take your money for a diagnosis and not give the customer any answers on what is wrong with your car. Any business has the right to refuse service they do not have the right to give customers the run around and not be honest and then turn around and take their money. This business is not accredited with BBB and is highly not recommended. Bad for business.