From the moment I walked into the medical office, I felt genuinely welcomed by Katrina Lynch's warm…read more"Good morning" greeting. I was then directed to Vanessa in the financial department, who made what could have been a nerve-wracking chest port removal appointment feel far more pleasant. She went above and beyond--finding a stress ball to help calm my nerves. That small, thoughtful gesture truly made a difference during a difficult procedure. Her supervisor, Maria C., was also kind and accommodating. When it was time for the procedure, the surgical team--Noely, Feje, Jaydee, and Joanna--were nothing short of exceptional. Their professionalism, compassion, and care stood out every step of the way. Thank you, SDMI, for such an outstanding team of genuinely caring individuals.

My insurance pre-approved by treatment. I contacted Steinberg with referral and the insurance…read morepre-approval, scheduled my appointment with a person after dropping into their AI hayl system. AI kept trying yoschedule me for a service i was nit requesting. Days later their system canceled my appointment, rescheduled without talking to me, went back to my insurance company to get approval which created confusion on my insurers part thinking I was getting a second procedure. My procedure was delayed. I had to reschedule appointments with my doctors and specialists because of this and treatment has been delayed. Today, I got a random email saying we got approval from your insurance. You need to schedule an appointment. Call back in fight the AI again and then get with someone who confirms my appointment was still in the system. I asked to be transferred to someone in management to talk about their faulty AI and the auto generating system that was failing clients and get someone who theoretically was supposed to be management. Turns out it was another scheduler, and they had no power to do anything. Another Steinberg fail. After this test I willl not be going back to Steinberg and will be helping my friends and family to go to other providers as well. Why help them? Because so many can't fight their way thru the AI super ststem and just give ip. This is medical need not an impulse buy. The Steinberg of even 5 years ago is gone. The service you get is not worth the hassle and fight thru their subpar systems and poor customer care center. If only there was a zero star option.

As someone with Leiden Factor V and Celiac disease, it took FOREVER to get diagnosed. In the…read moreinterim, I've had a bazillion scans done to figure out what was causing my issues over the years and I've been getting scans done at this Simon Med for years. They're super fast, they're on top of things and I've never had an issue with their machines (other locations have had issues with machines not cooling properly.) Staff is great. One time they called me when I had a stat order for imaging for a potential blood clot a few years ago and told me they could fit me in if I could get there in the next 10 minutes. I had four different scans today with contrast and their staff is great about getting the needle in painlessly and on the first try. Latest visit: April 2026

Cancel my appointment after confirm my app every week before that ,,not even care about that ,,,…read moreand predicted 3 days later they have technical issues and have to cancel my appointment ,,, wow

I only needed an x-ray so I was able to just walk in and didn't need an appointment. The worst part…read moreof my visit was checking in. It was very strange. I had to pass an officer of the law with a line of hand cuffed prisoners. Then when I got to the desk it seemed like I had to wait forever. The lady checking me in just kept nodding her head. This took a very long time. Then she hands me some sort of computerized check out form to fill and pay myself. That was strange too. In reasonable time a nurse fetches me for the x-ray. I was in-and-out in a flash. That was painless and easy. They send everything to your doctor and don't tell you a thing.

Beware about calling their billing office at 702-623-7568. It's like talking to a rock since they…read moreare not helpful at all nor even know how to assist properly. They say, in the Philippians, that they billed Humana who paid them when the insurance card used at the date of the visit is United Health Care. I was told then I owe them the full amount of the bill!!!!!!!!!! Does Desert Radiology even have Managers who can straighten serious issues such at this?????

I had to have an MRI today and I had the tech Latisha/Tisha. I have had her before and she is…read moreexcellent. She is very caring, extremely knowledgeable, kind, and respectful. You are very lucky to have her as an employee. She tells you everything to expect in the MRI. Thank you Tisha Your front desk ladies are very kind and helpful. I always love going to Pueblo imaging. Very clean and everyone is friendly. Thank you for running a great imaging facility. Lisa Miranda

The saga continues. The claim has been paid, but Pueblo's billing company is still pursuing me for…read moreover $2,000. I've spent two hours on the phone today and sent EoBs that show a) the insurance company paid Pueblo the contracted rate and b) Pueblo actually OVERCHARGED me on my coinsurance by nearly **$200**. They're pursuing me for an out-of-pocket rate that is 5x the insurance-allowed rate. I'm only updating this review, because I've attempted to call Pueblo three times over the past two days, and they promise to call me back and don't. I'm not sure whether this is fraud or just pure incompetence, but do *NOT* seek services here. Going to the Attorney General if I get one more call or bill for these people. And for the ridiculous effort it's taken to get this claim processed, that refund needs to come quickly.

I have to get a CT scan of my lungs every 6 months. My doctor has always sent the request to DR,…read morebut this time it went to SimonMed Imaging. The name and plce were new to me. Irt was a bit farther driving here, but it was not incovenient. The suite is on the first floor near the entrance., There are signs so one shouldn't have any trouble. I was early. I had done the paperwork online so I did not have to sit there with the dumb dlipboard and get my info ready for the forms. The people were called in the order of their appointments. I was called and the gentleman who did the scan was polite and genial. Within 5 or so minutes, I was on my way out. I left the office about 15 minutes after my scheduled appointment time. I was very pleased with all tne staff I interacted with.

Simon med is very aggressive in getting your appointment. They call several times a day. Then in…read morereaching me they asked way too many questions - starting with "what's your REAL name", when I told them my name is "Tim". But that wasn't the end of it, I threatened to hang up after seven (wait, that REAL number is 7) minutes if these obnoxious questions - like why Isn't my doctor at the address they have on record. I called their management team:they'd make a note of my complaint, and then continued the robocalling without a response to my complaint. My friend like I (poor me - I always think it's just me) was referred to walk-in xray site that said no walk ins. I gave up and went to Pueblo Medical. Oh, look at your radiologist report fr Simon Med: I compared mine with same joint two (real = 2) years ago at Steinberg, and I swear it looked like a report from a first (1st)-year med student.

I had a walk in EKG there today and I was very pleased with the whole operation. Super nice…read morereceptionist. I didn't have to wait long either and not a ton of paperwork. The technician was nice and efficient. I'd go back there.

I originally had my appointment scheduled for the Smoke Ranch Road location. They had called me…read moreabout a week later stating that they didn't have anyone that could do my ultrasound on the specific date and rescheduled me to the Cheyenne location, which wasn't an issue, I asked for their earliest appointment and they stated at 7:30am. One day prior to my appointment, I received a voicemail stating I needed to confirm my appointment; however, the day prior I had already received my confirmation text for 7:30 and filled out my paperwork through the online portal. So I called them back and stated I have an appointment tomorrow at 7:30 and just want to make sure that it's confirmed because I had filled out the information the day prior. They said oh we saw it just now you're good to go for tomorrow morning. I arrived at 7:06 because I know I'm an early bird but being a new patient, I assumed that they would want you there at least 10 minutes prior. I waited in my car until 712 and then I walked up to the door and it was locked so I waited around until 7:30 rolled around. It was still locked. At this time another patient arrived and was also waiting, but her appointment was at 8am. I tried calling the office a couple times and it just rang. I then called the Smoke Ranch location and the lady who answered was extremely nice, tried calling someone at the Cheyenne location with no luck. She then double checked my appointment was at 7:30 and was at the Cheyenne location, she apologized and said someone for sure should be there at 8. While talking to her someone backed up in a space right in front with their sunroof open. I told the Smoke Ranch lady that someone had pulled up but I didn't know if they were a patient or employee. Finally after another 5 minutes she went into the employee entrance but never opened the front door. More people started coming so I asked one of them if they could please check what was going on since my appointment was at 7:30. Finally after more time passed someone opened the front door and stated that the woman in the jean jacket who was the first person to go in could help us. I said my appointment was at 7:30 and asked what had happened. She then stated they don't open until 8. I said I have a confirmation text of my appointment time and confirmed it with them the day prior. She then tried to tell me that 7:30 is the arrival time, but my appointment is at 8. Lying to my freaking face! If my arrival time is 7:30 why was she sitting around in her car and not there in the office at 7:30. Why would the lady also waiting have a text that states 8 and not 7:30 like me. Why would the lady at Smoke Ranch not have said anything about that when she confirmed she saw my appointment was at 7:30. Because the Cheyenne receptionist is a complete liar, that's why. She was completely gross, obnoxious and rude and could have handled the situation completely differently. She could have just apologized that no one was there and that would have been it. But no, she tried to make it seem like it was my fault for being there at 7:30. Get it together and try being just a little bit professional, you work at a medical office. Steer clear of this location. It was my first time there and I hope they hire a better receptionist who is more compassionate with patients. The lady who did my ultrasound was very sweet, as I had been very nervous for my appointment.

I work for a medical facility that regularly schedules imaging for patients. All of Quality Med…read moreimaging staff are amazing and extremely competent. I especially enjoy speaking with Necole O'Hare and Will. The patients are always pleased with the ease of the procedures and love these two!

Negative rating. Horrible experience. My brother opened the door for Mike the Technician and…read moreother tech guy came in and as I checked them i saw they didn't take their shoes off as they were a sign where the doorbell is so I asked them to please use Booties and hand it to them and as soon as I turned my back this smarty head Mike commented "we can't read mind" and I turned around and said If you paid attention to the sign by the door then you wouldn't say that comment and kept saying I was yelling at them and kept arguing. Very unprofessional. I would never recommend this company to anyone and to my patients.

My experience was good. 1230p appt started @ 1245 for 3 tests. Done by 130p. The techs were great,…read moreas was front office. No complaints here. I recommend LV Radiology for imaging needs.

I phoned to see if they had an appointment and they told me to come on in they weren't busy at all!…read moreI dropped everything and went . Walked in and stood in front of the reception area where it says sign in. There was a gentleman sitting there so I waited. When I had made eye contact with reception I took a seat sure that she would help me asap! I sat there for 40 min without a hello a sign in nothing! I finally walked up to window and asked if I should sign in she completely ignored me? Then I asked if she was going to acknowledge me and she said she would get to me. I was alone except the one man and I saw three receptionists! Finally I was sent to the first window to a girl who was clearly training! No problem I gave her my insurance card id and signed the paperwork. Then she told me she was going to wait to see what my copay was..... I texted my insurance company and asked them to text me when they knew what my copay was...... 2 hours later they still haven't said a word to me but I had received the text from my insurance company 11/2 hours earlier! I was being punished for asking if the were going to acknowledge me! The good news is there are many places to get X-rays and all my mri's are coming up and they will get no bussiness from myself of any family members! Choices! Customer service matters!

I had a couple MRI's and CT Scan done at this location. The office doesn't have a lot of seating…read more However, it's extremely clean and very chill atmosphere. The customer service and quality of care was definitely a 5 Star. All of the technicians were very accommodating to all my needs and informative as well. I previously went to 2 different locations before coming to this location. The service and quality of care is like day and night between them. I definitely recommend you choosing this location for your next testing. You won't regret it. You are in good hands. From beginning to the end.

Oh my goodness, Billing says I was billed more than visit copay because I haven't met my…read moredeductible. Ok if my deductible is more than the billed amount, it means still incorrect billing, I was told to check in 2 months for credit if applicable..huh? No straight answer. Patient Portal shows to schedule appointment that I already had, I was at the doctor today for results. No results shown for appointment that was 5 days ago. The patient portal person (no name given) says it will update when the technician gets around to it. I can't understand why customer service is non existent and I was treated like an imposition on their day! When you're face to face with the technicians it is a warm caring experience. Phone calls are subpar and I was left with the question why take the job if you don't like people!

I did checked in and filled up form on a touch pad. Waited not too long and my name was called. The…read morestaff are nice, very accommodating and helpful too. They've explained to me everything very well .We'll definitely recommend this facility.

Desert radiology literally TRAUMATIZED me. They had trainees stabbing me over and over again…read moreincapable to find a vein (and no wonder with how carelessly they were doing it) They pulled the needle out without taking the tourniquet off. Blood was running down my arms and they did nothing to help me. They just said "bye" when I asked them to stop. I left with blood all over me, full of barium and was throwing up all day because of it. On top of that, I never found out what's wrong with me because of this experience. Desert radiology is horrible, find somewhere else to go.