My husband and I have used Alpha a handful of times. Great service with friendly dispatchers and…read moredrivers. Very reasonably priced. Hopefully we won't need another tow... but we know who to call again if we do!!

Wow - incredible customer service by Alex and Ryan. Alex went out of his way to gather up personal…read moreitems and deliver them to me! Thank you for going above and beyond.

Super personable and patient tow support technicians.... Yes I made that title up!!! Haha! Talk…read moreabout human beings with a heart...if you ever have the horrible experience of having your car towed, you'd be blessed to have it go with this location!!! To my favorite tow crew(fake names given: Michelle (just the most professionally patient: mothering and understanding and just efficient in shutting down whining) B & J -1 of you I never met but I feel like I've known for decades - thank you for that comfort during such a stressful time. And lastly, to the Angel amongst angels: Taking unfortunate circumstances and creating hopeful and uplifting outcomes is a gift and you guys don't have it easy but I'm so grateful to have been in service with the best in their field! I totally prefer Preferred towing!!! Value you can buy!

I can only speak for my experience with Robert (tow truck driver) He was kind, professional and…read morehelped tow my car into the Dealer for service. 5 stars for him

Dunivin's was our service provider via AAA - Miguel was our technician and he was awesome. He got…read moreto us within 10 minutes, was super helpful, and had everything taken care of in no time. He was friendly and professional, and made an otherwise stressful situation so much easier. Really appreciate the quick and friendly service. Thanks, Miguel!

My Prius has a low battery so I called AAA and they are sending out a truck to charge my car…read more Luckily it's still light out. They were super nice on the phone and he will be here in 10 minutes to rescue me. Austin is the sweetest and he tested my battery and told me that I need a new one. It was at 10%. He explained it so well and I bought a new battery from him, luckily he had one in the truck. He replaced it and now I'm good to go, he is absolutely awesome!! Best experience with AAA

I was serviced by Ricardo today, he was an absolutely professional, changing the tire on my…read moremotorhome. He was fast and efficient. He was friendly and also taught me things about my motorhome that I needed to know. He took the time to educate me on changing out my dual tires. Thank you Ricardo for everything, you crushed it buddy! I can tell you enjoy what you do. Scott Beattie

Ricardo 5 star is not enough, if I could give you 100 star I would. Great attitude great timing and…read moregreat price, when everybody else prices 2 to 3 times more and with attitude. Very knowledgeable about my situation. Thank you so much Ricardo. Need towing call them

My experience with this tow company was extremely disappointing. From the beginning, communication…read morewas poor and the interaction felt unnecessarily difficult for a vehicle release process. I was forced to use this towing company because I needed OCSD help. When I asked to get a quote from the towing company they WOULD NOT TELL ME, until I got to the tow yard and my vehicle was already in their possession. As well as charging me for a full day of storage when I wasn't even there for a full 2 hrs. All they care about is money. I presented a valid power of attorney, which was not accepted. I was informed that a contract with OCSD affected the release(due to me not having registration but again they REFUSED A POA), but this was not explained clearly or handled in a helpful way. I was not informed of what information they needed to release my vehicle until I was already there. They then told me I myself had to go get the help of the police services station in sjc to release the vehicle to me. During the conversation, one older staff member (50s-60s) was dismissive and acted like he could care less. Rather than receiving guidance, I was met with hostility and refusal to accept legal documentation(POA). It was not until another staff member told me to go to the station for "permission" so they (the towing company) could release the vehicle to me. Overall, the issue was not just the delay, but the huge lack of professionalism and clear communication throughout the process. In an already stressful situation, this made things significantly more difficult than they needed to be. All in all, choose somewhere else if you have the option.

Dispatch notified the driver within 1 hr so we could claim our car. Driver also runs the…read moreoffice/lot. Darryl was outstanding, courteous and professional. Thanks for helping us in this stressful time.

This was a great experience with this towing company, the driver Erick was great. i had him tow my…read moretruck two days in a row and he was on time, showed up happy with a smile, the conversation between us was definitely like talking to a buddy of my own. Erick R, is the guy! I asked him if he could back my truck up all the way in my driveway and he did it with no hesitation and full confidence and surprisingly it was PERFECT! Thank you brotha Erik!!

Excellent service and response time!! Jamie was professional, competent, friendly and punctual -…read morewhat a great experience in the midst of a not so great experience. THANK YOU JAMIE & PREFERRED TOWING!!

June 20, 2026: Requested a tow via AAA, and was dispatched an ERS unit. Both the driver Austin and…read moretheir dispatch called to collect information from me and provided me with an accurate wait time. Wanted to give Austin a big shoutout for making the tow a smooth experience. Great communication skills and solid work ethic.

It was a Tuesday morning and I was at the crib trying to handle one normal task before noon. My…read moreGerman Altima had been sitting in the driveway for eight months in a state of mechanical reflection, misfiring like it owed somebody three child support payments. I needed a tow to fix and smog. Simple. Routine. The kind of errand a grown man should be able to complete without a film crew. I called AAA. I'm a Premier member, ten years deep, never asked for so much as a free water bottle. AAA dispatched ERS Towing. Enter Mike. Mike pulled up to my crib in a flatbed -- emphasis on flatbed, the truck specifically engineered for moving cars that do not run -- and walked around my German Altima like it had personally insulted his mother. He stopped at the bumper. The bumper was aftermarket. Mike, summoning the dramatic energy of a man who had never seen a winch in his entire career, declared the vehicle untowable. A flatbed. Defeated. By a piece of plastic that does not even move. While this was unfolding, shawty's son Aiden was on my living room floor eating Hot Cheetos with the focused intensity of a CEO reviewing Q3 earnings. Aiden is five. Aiden has those little silver caps on his front teeth and a stare that has historically destabilized grown men, tax accountants, and at least one Lyft driver I know personally. He locked eyes with me through the screen door, mid-Cheeto, and I could feel him judging me AND Mike simultaneously. I have never in my life been on the same side of a conflict as Aiden. The fact that he and I were aligned against ERS Towing was, in retrospect, the first sign I was about to win something larger than a tow. Dispatch called. Enter Amy. Amy did not yet have a second reason to deny my service -- so Mike, and I want this part read slowly, took an actual photograph of my expired registration sticker and texted it to her, the way a man builds a federal case from his driver's seat. Within 12 business minutes, two unrelated disqualifying issues had been documented, photographed, and triple-archived by two coordinating employees. Neither reason exists in the AAA Member Guide. I have read the AAA Member Guide. Twice. Aiden has probably read it at this point. My German Altima has adjustable air suspension. The car can literally rise to greet you. The bumper concern was theoretical at best. The expired sticker is not a disqualifier under the AAA contract. Mike and Amy appear to operate from a secret rulebook hand-stitched in the parking lot of a Chevron, possibly inside a Nissan Altima with one working brake light, possibly with Aiden as a consultant. My theory, served free of charge: the tow destination was a few miles farther than ERS felt like driving on a Tuesday morning, and 'we don't feel like it' sounded less professional than manufacturing two excuses. Long tows are apparently outside the boutique service tier. Greed dressed up as policy. Roadside refusal as a subscription model. I did not subscribe. I did not get my tow. I did get a documentary. Aiden finished his Cheetos, wiped his hands on the couch, and gave me one slow silver-toothed nod -- the closest he has ever come to validating me as a human being. At that moment I knew I would be writing this review. One star. ERS Towing -- please return the AAA contract. You don't serve this community. You audition it. Even Aiden agreed, and Aiden agrees with no one. AAA, please send a different contractor next time. Mike and Amy can keep the photograph as a souvenir.

Zero stars. These clowns towed a lifeguard truck while he was on duty at Doheney WITH his lifeguard…read moreparking permit visible in the window! When he went to pick up his truck, they had photos of the vehicle, his parking permit was visible in the window and yet they still made him pay $545 to get the truck back! Do not give these shady scammers your money. And shame on whoever hired this company in the first place.

Worst towing service! While I was trying to explain the lease and show him the name and…read moreinformation, he wouldn't even look up or respond. When I told him he had an attitude, he agreed and snapped back that he didn't have to do the tow at all and could just leave. He slapped my driver's license into my hand and walked off. The whole incident is on our security camera, but even with that, the company barely takes what I say seriously. It's obvious they're not interested in improving their service. Do not recommend!

We had the best experience with Imad. He arrived quickly for a late night call around 1am. He…read moreloaded and unloaded our car and we got home safely. We were stuck on the side of the freeway for hours because we had a terrible experience with Orange County Motor Club through AAA and CHP. After this experience we plan on canceling AAA and only using I Tow U! Thank you Imad!

I had a bad towing service ever. They moved my dead tesla without dolly and left the tire damage…read more To the owner if you don't have time please don't take the reservation.