Hired Quam's for carpet and sofa cleaning. The "crew" -- later learned they were the owners -- entered without shoe covers, barely spoke, and were immediately rude. I felt so uneasy I called the company to verify they were legitimate. Turns out, the woman I called was the cleaner. I was instantly creeped out and asked her to leave my house. As they were gathering their things, the man and woman -- the owners -- started berating me. The man even shouted, "Hope you're happy -- you got your carpets cleaned for free!" I was standing halfway outside on my patio, phone in hand, ready to call the police, keeping my small dog close because I was that frightened. They left stains and soaked carpets behind. The whole experience was frightening and unsafe. Maybe this is considered acceptable service in the Pacific Northwest -- back home in Texas, we'd call it exactly what it was: dangerous and unprofessional. read more

It is unfortunate that I am having to write this review for a local business that I've used for years. We've been using Quams Carpet Cleaning For years. Do I think they are the best carpet cleaners in Vancouver, absolutely not. Do I think they have the best, latest and greatest equipment, absolutely not. But they are local, their employees who come to do the job are friendly, they always offer a flat fee for the pet stains which I appreciate since we have many and the stains are typically gone for a month before they come back. Which I count on, so I plan my cleanings around events etc. Last time we had them out to clean, the technician knocked his cleaner from the top of the stairs to the landing which broke out one of the railings on our banister. He did not let me know this happened. I heard what sounded like something falling down the stairs, him saying oh S%*t, and when I called from the other room to say is everything OK in there, he said yep everything's fine! Later that day I realized what had happened when I looked up and saw one of the railings bent out. I was able to shove it back in. Just missing a strip of wood that goes across the top. Not sure where that little strip of wood went. Anyway, I didn't bother to call and let them know it had happened because I know it was an accident and I didn't want this guy to be in trouble. I also didn't want them to have to pay an expense to fix it. It is very expensive to own a small business. Right before quarantine we had someone out to do some maintenance on our front door. The person they sent had no idea how to fix what I needed fixed but continued to act like he did. Even leaving once, to go to Home Depot. I was charged for about six hours of labor that someone who had known how to fix what needed fixing could've done in much less time. After a few days it needed to be fixed again. I called to see if we could have someone else come out and because we were now in quarantine we would have to wait. Which was totally fine. They did finally come out and fix what we needed to have done, in about 10 minutes. Both of the guys who came out to fix our front door were very nice. The first one had no clue as to what he was doing but made up for that in kindness and personality. The second one was also kind but also knew what he was doing. Yesterday one of the technicians came out to clean the carpet. I had to work so I left my husband in charge of the carpet cleaning. Long story short, what I imagine, is that they treated my husband how I would've been treated had I gone into an auto repair shop. My husband has never been home when the carpet cleaner has come or heard me talk with them about pricing. They always offer a discount if they realize the enzyme cleaning is going to be very expensive. I have never paid more than $175 for the enzymes. This cleaning they charged us $365 for the same thing we've had done many times before. When I called the technician after my husband let me know the pricing he said, I don't know anything about a flat fee, this is what he agreed to. I was always offered a flat fee, so I am confused as to why they didn't offer my husband the same thing. When I called the office to speak with someone regarding the pricing she was extremely rude to me and kept raising her voice. We were disconnected. When I finally was able to connect with her again on the phone I let her know what was happening, explained our past experience with Quams and she was a little more understanding and less abrasive. When I called this morning and was finally able to speak with the owner he was extremely rude and said, your dog Peed all over the floor, it's not my problem. WOW! Small businesses can't afford to treat customers this way. I won't be using Quams again and if you choose to, just be prepared. Oh and as I write this review another technician from Quams called and asked if they had left their equipment at our house. Nope, sorry guys. I'm just realizing they never raked our carpet yesterday either. read more

This place does many things. Promised painting by a certain date. Had to call back. They finally called back with a quote on the last day for painting. I was very clear. Avoid!! read more

On the phone we told them we have one large room that's 200-300 feet and were told the charge will be $69 (no other conditions). Upon arrival they said their rate for this size room is $99 plus another $100 to guarantee it clean. It would have been the easiest job for them as there were no stairs at all and no furniture. Bad enough and then as they were leaving they started screaming at us too. read more

Didn't clean carpets well at all. Had to go over most spots missed when they left that they said "they couldn't get out" with our residential carpet cleaner, essentially a vacuum. Got out the stains they "couldn't". CHARGED US $300 for stairs, loft and 2 bedrooms...never again. And the patches they fixed by their "guy that comes highly rated"? I could've done a better job. Do not recommend. 3 stars only because their handyman fixed our water damage in bathroom perfectly. read more

These people really really know their stuff. My carpets are brand new again. Great company!

The guys were super awesome at fixing my house. I had water damage on two floors and they made the whole experience a bit more tolerable. They really explained their procedure and then they delivered! My house is now a home again, thanks the guys that came out, on a weekend, in virtually no time (about 30 minutes). That's unheard of, I think. Anyway, I'm very satisfied, and I'll call upon them again with any of my household repair issues, for sure! Thanks Quam's! read more

I just had my carpets cleaned by Quam's and they did a fabulous job. They were done within an hour and it only took a couple of hours to dry. very inexpensive too. I would recommend to anyone looking for a quick, well done and cheap carpet cleaning read more

This business I had clean my Couch. The first time they sent out a new employee that did a poor job. They came out and redid the cleaning and just hurried thru the cleaning . One of the employees told me I had a bad attitude and the other one complained about the fading on my couch the whole time she was here. I asked her to stop complaining and just clean my couch.. They did not say they were sorry I was not happy with the first cleaning and did not even try to do a good job or make me happy the second time. read more

At the recommendation of Diana Tehrani, rental homeowner, I hired them to clean the carpets when I moved out. They came in with a phony "dog pee" detector and told me that the carpets were full of dog pee and that they may not be able to clean it thoroughly. They charged me an exorbitant amount to clean the carpets and they di a good job. The floors turned out great and the house smelled great. They told the homeowner they couldn't get it out and the house smelled like dog pee. Supposedly the homeowner used them to clean the carpets again. It seems like a racket to me. Very disappointing business ethics. read more