April 29th, 2022 - I made an appointment for an early blood draw for important testing. Usually when I come through to Quest with an appointment, I am in and out in 15 minutes. It took the woman who drew my blood over an hour. OVER AN HOUR to get 4 tubes of blood drawn. I am a patient woman and so I thought it is what it is; but geezus! The issue continues however, when I get my results there is absolutely no details. Everything has zeros. Which is completely absurd and not even possible for my condition. I try calling and am not able to get through to anyone at this center to complain and ask for a redraw. I get a bill in the mail; I try calling and get hung up on. I try emailing with no response. Now, they want to send me to collections when I didn't even get proper bloodwork completed. As far as I am concerned the phlebotomist/this location as a whole mismanaged my bloodwork. I shouldn't have to pay $200 for them wasting my time. read more

Out of all the locations I have been to, this is Rockbottom. Extremely slow, getting an hour behind even if you have an appointment! A woman was also allowed by the staff to sit in the waiting room the entire time coughing, with her nose out of her mask! And she was also pulling it down to her neck. NOTE! -- both myself and my wife have tried this location before. Over years time, no forward progress or improvements have been observed. NOTE #2 -- After wasting an hour waiting here, I left and drove to another Quest location, where even as a walk in they saw me within three minutes (unusual) .... but more importantly, the other location was cleaner and had people who knew what they were doing read more

I arrived on time for my appointment. Lucky for me I printed out my confirmation number because when I checked in all I had to do was enter in my confirmation number and boom, I was done. I handed her my insurance card and that was it, I think I waited 5 minutes tops in the waiting room. The tech who drew my blood was the BEST. She was very gentle, took her time and the poke was almost painless plus NO BRUISE. Make an appointment, bring in your lab order along with your appointment confirmation number and you will be in and out in a flash. read more

Never had an issue and experienced much bruising after getting my blood drawn before. Fisher went to town on my arm. It was painful, felt every step from the needle going in to the movement of the needle during the vile changes... and afterwards I bruised all the way to my elbow. The pic is about 4 days after I had my blood drawn. I would recommend some sort of internal procedure to prevent this type of result for patients. Probably more training for the staff. The wait was very long also. I would recommend setting an appt if you need to come here. Don't be fooled by the wait times posted online. Those aren't updated to account for walk-Ins already waiting at the office. read more

Quest Diagnostics - Laboratory Testing Near Me - Aliso Viejo, California

The staff is very disorganized. The monitor to update status of appointments and walk Ins is never on because they give preference to the person complaining the loudest. I've been waiting to be seen for 2 hours now! read more

My doctor sent me here because she thought they closed at 4:30. Turns out they close at 4 and I got there at 3:50. I figured since I knew the test that I needed to have run takes at least 15 minutes they would tell me that they couldn't do it. But Michael welcomed me, he was very pleasant and willing to help me out. Great customer service is becoming rare...not with this location, they deserve the 5 star rating! read more

Will never go back to this location. Waited nearly 2 hours after the waiting list displayed on the wall indicated that I only had 9 minutes to go. Because of that, I asked an uncomfortable, sick friend waiting for me in the car to wait longer, but if I'd known the true amount of time which would be required would have gone to another location, or scheduled for the future. Quest has an automated wait-time calculation system which texts you when to come back for your draw-- it should send a text as soon as you register with a reasonable expectation of the total time you will likely spend there (they know how long most draws usually take, on average), so visitors can make an informed choice about whether to wait, go elsewhere, or schedule some future appointment. Quest makes a lot of money from these operations and has the ability to minimize patient inconvenience. All staff were very nice and professional and I acknowledge that the text message system allows me to wait in the car to reduce COVID risk, but since we don't receive an initial text acknowledging that we are in the queue, I had to keep running in to look at the waiting list displayed on the wall. read more

Deceptive, disorganized, procrastinated. The wait in insane at this place. 9 minutes wait turns out to be over two hours. They need to get more phlebotomists and better managements. read more

Horrible!!!! I was giving this place a second chance since my last visit was last year. I went early for my appointment hoping to get in early (fasting, so very hungry). I checked in on the tablet and sat down. I took an assessment of the people here and listened as the receptionist explained it was at least a 2 hour wait. After 20 minutes I saw them call back a woman who was a walk-in so I asked the receptionist my status since a walk-in was called back before me. She said I'm the 9:45 and the walk-in came in before and therefore taken back before me. The fact is the walk-in was after me and after a gentleman that was there before me and he had not been called back yet either. Why make an appointment if walk-ins will be called back first? I have to give a star because a review won't post otherwise. The healthcare system does need help but this has nothing to do with healthcare and all to do with poor business management practice. read more

It's getting better, especially now that I know you can make appointments. Very accommodating the last time I went in.

The only reason I am giving a 1 is because it was a very clean and tidy facility. Worst phlebotomists I have EVER had the pleasure of dealing with. I have very shitty tiny veins. Along with not having many good sites. I have a very good vein in my wrist that they refused to use and argued with me about. So two different phlebotomist poked me 3 times, in blown collapsing veins. 45 mins and I now look like a heroine addict. You also have to pay for parking. read more

Go to Lab Corp if you have the option. The waits here are more than an hour and on walk ins and the front desk staff is surly and unpleasant. Go to Lab Corp on Crown Valley for a much faster and nicer experience. read more

This office is always my first choice when someone in my family needs to get blood work done. The entire office is clean and quiet and peaceful. The staff has always been polite and professional. My family and I have always felt at ease when coming here, which makes the process of getting blood drawn so much more bearable. read more

I went without an appointment. Waited for a while, then the staff called me up to ensure everything was right on the label before they took me back. A man who had an appointment came in and gave his information to the staff. The staff told me to sit down while they take the person with the appointment back.....bad bad customer service. read more

This place is accurate professional and quick!! Jen is the best, kind sweet and empathetic. They handle all the patients with dignity and kindness read more

This lab is the worst. I get my blood tested annually and haven't had issue like this place. They took four tries and it was extremely painful. Absolutely awful and will not use them again. read more

I have been coming to this lab for years. I feel it has been very clean and organized. I have rarely had a long wait, which is great. I had a very good experience today with my blood work being taken. I went without an appointment and there were several people in front of me. I waited outside and they called me within 15 minutes to have me come in and do my bloodwork. Shiva did a great job and I would go back. read more

Had to get blood drawn and was assisted by Jen (Lady Pink Hair). She was incredibly professional and her patient care was amazing. I don't like getting blood drawn, but she was gentle and proficient. She had another patient come in requesting her. I now know why! I will ask for her next time. (during lunch, haha). read more

I just went to quest to get my blood drawn. After driving around for 15 minutes trying to find this place, I finally arrived at 11:55 which is 5 minutes before lunch. The lady at the front said they could't see me because all of the Quests in Orange County had been shut down for the last 2 hours. No note on the unlocked door that would indicate they were shut down or closed due to this problem. After leaving upset I called the Quest headquarters and talked to a customer service agent who said that there is NO record of any Quests being closed in Orange County at ALL! So this lady lied because this location is too lazy and hungry to see a patient for a 5 minute blood draw. I took off work to get lied to by a medical "professional". So appalling. read more

What's everyone's problem with Star!? I'm a pretty critical customer and she did amazing. I'm very hard to hit a vein, everyone always can't find one, the last person (not here) went in my wrist, that's how hard my veins are to get. She not only got it on the first try, but it was quick and easy. She also went the extra mile to call my doctors and get clarity on some things. I would request her if you could. She's quick, efficient, and professional. read more

So so busy, and although their phone service says appointment not necessary, I will most def be making an appointment next time. Clean office, large waiting area and now I know why. read more

Despite all of the bad reviews, I went to get my blood drawn, I didn't have an appointment so I was worried about the possible wait time. I got there about 10 mins before they opened in the morning and I was already 4th in line. Once they opened the door at 7:30 am and we were all signed in, I was called up maybe 7 minutes later and was out the door for a total of 15 minutes!! The concern was also if I would bruise but all is perfect today, glad i went to this site. read more

I did not realize my HMO didn't cover QUEST (I used Quest for years to track my blood work...oh well, new state, new procedures). The technician was knowledgeable and provided a listing of facilities my HMO allows. My mother (with different insurance) was taken in my a different technician it took 40 minutes to draw blood...because the tech did NOT know how to input the order (admin stuff). Turns out my technician (who finished with me quickly) had to help my Mom's. Ridiculous, why isn't there an on-site manager to help. I sat in the waiting room watching frustrated customers ask why it was taking so long. The 'receptionist' stated she just got to work and didn't know. My mother and I thought they opened at 7:00am for walk-ins...nope!!!! We were first for their 7:30am opening - we left at 8:35am...that's how slow my mother's technician - the technician's first blood draw took over 1/2 an hour...Ridiculous! read more

I would give them a 0 for POOR CUSTOMER SERVICE ON THE TELEPHONE!!!! I had a poor experience with woman who answered. It is hard to get a live person. On hold for 15 minutes! I asked if they could assay another lab or add on to blood that was drawn from my daughter earlier that day. The woman was quick to say"NO" since the sample was already picked up. I asked if I can talk to her manager and of course she put me on hold and conviently hung up. The woman had no desire to help. I called back but couldn't get through and was desperate and got a live person in billing who was willing to help me. If you have a PPO go to Saint Joseph.. Oso Medical practice on LaPaz.. It is extremely convienient. Quest Diagnostics seems like the employees are over worked and under paid. Their website with hours are not updated. No skills in customer service. Go elsewhere !!!!!!! read more

My husband and I went to this location to have blood drawn. The wait was 1 1/2 hours. The technicians were all running around and very stressed out. Then when it was time to draw blood there was jabbing and so much pain. The management at this location needs to help their employees and create an environment that is more peaceful so the patients don't suffer as a result of all the stress and disorganization. My husband has blood drawn regularly and this was the worst of the locations he's visited. read more

Poorly staffed. I walked in and 3 others were waiting... I waited 55 min to be called. One of Quests poorly run locations. I wouldn't suggest going here unless you plan on waiting an hour. read more

I am here sitting in waiting room for 20 min and no one is here to even do the paperwork. Only one person to do the lab and paper work... This is crazy I am still here after one hour and half..... This place is a madhouse, if you like your sanity avoid this place. read more

Terrible experience with Star at Quest today. When she inserted the needle into my vein she jabbed it in roughly and I immediately felt a burning sensation. From quest I went straight to my CT Scan appointment and the tech who was inserting the contrast into my vein saw what happened and told me I should go back to quest and file a complaint. He said there should NEVER be any kind of mark with a draw. He told me bruising can occur but only when injecting into the vein. I took his advice and went straight to quest after my CT Scan appointment and Star was at the check in counter. She asked me if she could help me and I told her I was there a few hours ago (not sure if she had remembered me) and it was recommended I return to the facility to find out what happened while she was drawing my blood (I lifted up my shirt sleeve to reveal the redness, bruising and puffy skin around my vein) and her response was "the blood draw went well" I said "apparently it did not by the looks of my arm" and she threw her hands up in the air and repeated what she had already just said to me "the blood draw went well" I asked to speak to someone else and she said "like who?" And I said "like a/your manager" and she said there wasn't anyone there for me to talk to. I asked her for a phone number and it took her a few minutes to write a name/number down on a sticky note. When I got home I called the phone number and it rang a few times and went to voicemail. The vm message did not provide any info but "you have reached.. 714..." I am appalled that this gal did not offer some sort of explanation or apology for what she did to me. She clearly needs more training both professionally and personally and should not be working for quest or any other facility of the like until she knows what's she's doing. We should be able to put our trust in these people. Attaching picture as evidence. read more

Quest Diagnostics - Laboratory Testing Near Me - Aliso Viejo, California

I honestly have always had poor experiences at quest diagnostics. But today I had a gentleman named Arnel draw my blood. Besides the fact that he was finished in 20 seconds, I couldn't even feel the needle go in. Well done Arnel, thank you! read more

Yesterday I had a very bad experience. The lady who tried to draw my blood was very inexperienced. She tried twice. Once from my arm and once from my hand. Despite the fact that I always do hydrate myself beforehand, she kept saying that maybe I didn't drink enough water. No lady, I sure did. But you went thru the artery and came out the other side. The needle is no longer in the artery and my muscles do not produce blood flow. However I thank Michael who was able to do the job in one try. Somehow magically I now had proper blood flow. He was very professional and experienced. Quest should not place people in charge of a job that they can not perform. Poking a patient three times and blaming their incapabilities to excuses are not acceptable. Unfortunately it's impossible to know who will be there the next time if I need a bloodwork. Another thing bothered me was that, the lady covered the table with paper only 2/3 way which is not proper hygiene practice. Don't know about the rest of their hygiene protocol but unless someone guarantees Michael will be there the next time if I need bloodwork I would be very hesitant to go there again. read more

I am writing this review in regards to my mother who went there for her blood draw that was ordered up by the doctor. She called me and informed me that the blood draw that Star did was extremely painful and she sent me a picture of her very bruised arm. She came back to Quest to complain and When she did this, apparently they gave her extreme attitude and told her to call a number to let them know what happened. Shockingly, it went straight to voicemail! My mother is already not feeling well and has been having to visit multiple medical facilities today and this is the LAST thing that she needed to have happen. I looked you all up on yelp to get the phone number to call and speak with their supervisor and stumbled upon all the terrible reviews about this particular location and the particular technican (star) I am appalled and disgusted as are the other doctors and techncians that saw my mother after the fact. They confirmed that there should be no bruising after just a blood draw. I will be doing everything I need to do to make sure this is read and that something is done about it. read more

Was not seen for almost 45 minutes after checking in despite making an appointment. The appointment was for my newborn who needed to be seen in a timely manner so that he could go home to feed. It wasn't a good situation. read more

horrible. going to complain to cooperate. punctured my vein and caused bleeding. do not go here read more

Quest Diagnostics - wtf!!! Your job is to draw blood. not destroy my arm! this should never happen! im in so much pain. do not go here ever! - Laboratory Testing Near Me - Aliso Viejo, California

THE WORST experience of my life! The Hispanic women that tried to draw my blood might as well of just dug a ditch in my arm! She lacks the training to be doing this for a living! I will go back just to get her name for ya! read more

Make an appointment or you will be waiting!!! Their check in board does not work so you will think you're going to be called in 5 minutes when it will actually take an hour. No one assists at the front desk. This quest definitely needs more employees. Waiting hours when you're fasting is the worst, please please don't forget to make an appointment. I have never had to wait this long. read more

Very deceptive pricing practices. They quoted me a price ($54,00) at the door and advised that the charge they made to my card would be the maximum charged under all circumstances, Not so, as I received a bill for over $269 a month later. A total bait and switch. I started doing some research and found many online 3rd party providers of lab testing services that as it turns out, use the exact same lab (Quest Diagnostics) for the tests I received at 70% of the charge that Quest charges directly to the consumer. Just type in blood testing in Google and do your own research and you'll see what I mean. read more

I arrived around 7:45ish and didn't have an appointment so I knew it would be a while. I only had to wait about 45 minutes when they called my name. Star is the person who helped me. She is friendly and made me feel at ease. If I ever have to draw blood again I will go here cause of Star. By the way I just love that name! read more

Sitting here right now WAITING. What's the point of an appointment when I sit for 15+ minutes? And there's a whole lotta yapping going on in the back. The Quest in Newport Beach has it together. You arrive at appointment time, they call you back, and you are out in 7 minutes. This chick at the front desk is a joke. A woman had samples to drop off and the front desk kept asking her what it was. She finally said URINE. Front desk says....you don't have to be rude about it. Well, you were putting her in an awkward situation to tell the whole room she had urine with her. Rude. Going back to Newport next time even though this is 5 min from my house. read more

The Phlebotomists was nice and doing the best she could but she was alone. To work as receptionist, process the orders and take blood is too much for anyone. Quest should be ashamed to try to have one person handle all of this. The wait was ridiculously long because of this. read more

Arrived at 7:30. Waited 30 min and they only called 2 people back. Mornings are obviously going to be rush hour for a lot of people going to work and kids going to school bring in more people Bc now I have to reschedule my actual doctors appt Bc I wasn't able to get my labs done read more