When I went for my appointment and their computer was down they said to go to another Quest…read moreDiagnostics location. When I went there, the doctor's order was not in the computer system. What is the name of that other national clinical lab chain?

Had blood drawn on June 3. My doctor never received results. Because there is no way to communicate…read moreby phone, I returned to this very dismal office to get them myself. They had no record of my test results or that I had even been to the establishment. Unbelievable. There are other QDs. Stay away from this one.

This place is nice very clean compared to other places I've been. Madison was the person who helped…read moreme out she was informative and patient and answered all my question she was great.

I was greeted by Jessica and she was very sweet and explained the testing that was going to be…read moredone, and Jerry was the one who did the testing for my and my child he was so nice and funny I would definitely recommend this place to anyone who needs testing done

If I could give a zero I would, this front desk lady has horrible customer service skills. I would…read moredefinitely not go here. She knew that I have been here waiting for a long time. She still kept calling up other people that just walked in. Honestly I can tell in the tone of her voice that she was frustrated. Please don't ever go to this place. It takes a lot to get me to write a review like this. Wish I took a picture of her

I have been going to this LabCorp location for a long time. The employees do their jobs…read moreefficiently. Some are more matter-of-fact and some are more friendly, but I have never had an employee be rude to me. And they work efficiently - at least, it seems that way to me. I see reviews from people complaining about others being called before they are. Perhaps those people made an appointment while the ones waiting longer are walk-ins?

Clean facility, appointment time was spot on, Lab technician was polite and getting blood drawn…read morewas pain free and easy. Five stars!

I am frustrated by Quest's attempt to verify my identity. I already have an account with Quest,…read morethen they want to verify my identity by opening a new account? The system sucks!

Gina was extremely rude today. I have tried to contact her multiple times with an issue I have been…read moreexperiencing today. She has decided to at this point ignore my calls, which is extremely inconsiderate as I was trying to handle a serious manner. Unfortunately, I have now needed to seek other means to get what I needed to get done since they were unable to handle my problem.

Gina was so amazing and kind. Definitely recommend this place for amazing service and hospitality .read more

I went in on Monday, May 26, 2025 to have a test done. I was told it should take up to 5 business…read moredays to receive the results back. It is now 7 business days and still nothing. When I called I was told they cannot find them and to give it another 2-3 business days for the results. I will not recommend this place to anyone. I will be disputing the charges with my bank for a service not received. For $169 it should not take almost 2 weeks to get results back. This place is truly a joke and a way to steal money from people. Must be nice!

front desk worker has horrible interaction skills, huge lack of communication. No eye contact …read more Horrible energy. worst part is, she provided me with false results

Every time you come here there's a long waiting line. The room is very crowded full of sick people…read morevery close together. It's ridiculous. If they can't handle the load, they shouldn't make so many appointments. Their technicians are always overloaded and rushed. Lab corp is so much better!!!

Quest Diagnostics, 600 N Kobayashi Rd Ste 109, Webster, TX 77598, has terrible service. I'm waiting…read moremy results 12 days. I had to do an appointment to ask about them, and their response me that they don't know explain me why my results haven't arrived and that it's not their responsibility, but rather responsibility of lab that does testing. The patient doesn't deal directly with that lab; the pacient do deal directly and pay to Quest Diagnostic. They are very irresponsible. The service is awful; you never can't contact them by phone or email because none customer service numbers work. No one will answer and they don't have informacion available for customers I stop doing my job and personal matters to go in person to ask about my results, only to receive the response that it's not their problem. Don't go to Quest Diagnostic. They are very irresponsible, inefficient, and very unprofessional. Lab Corp is much better

Today was definitely better than yesterday's visit. I stop in Monday to get a testing done…read moreimmediately once receiving the request. -1 Prior to driving to the location, I called and no one answered, no rerouted calls, it just disconnects. -1 Showing up right at 12:30 and being told they away for lunch for one hour. The blank trip just sent me. I return today at 11:35pm and I was in and out. Front desk lady keyed in my details and politely informed Vanessa, who got me in and out. (Vanessa told me she could've got me yesterday at 12:31 while I was here). She also explained that the testing and results are all done in house at this location, and reports for results turn around are within 24 hours! Which is great! The restroom paper towels definitely need to issue out more than a piece of paper that won't cover both hands. But all went well and all was very friendly today. I was there less than 15 minutes.

I called the building trying to make an appointment and they kept hanging up on me. I go in person…read more There's nobody at the front either so I could not ask for help worst place I've been to.

The tests were done 5/28/26 at your location on Barker Cypress after a long wait. When I returned…read moreto visit the doctor 6/11/26, the tests had not been forwarded to him. He is the one requesting the tests. I now have to return to the doctor for another pricy visit to determine the results. This is totally unacceptable and incompetent.

Great experience, was in and out faster than expected. A wonderful woman took care of me and talked…read moreto me so that I didn't get nervous about getting a needle stuck into me.

They do offer all types but of imaging services and the staff is pleasant, however. the place needs…read morean upgrade. Equipment is outdated and the decor is dated and grungy. It's also a convenient location.

They do all kinds of imaging MRI/MRA/MRV, ultrasounds, etc…read more Excellent staff! Very friendly. Definitely recommend. Wait was fine. Very professional. Quick, in and out.