I was a walk in today and barely waited 20 mins! Front office lady was very friendly and helpful....The girl who drew my blood was super fast and it was the first time I never even felt a pinch :) This was the cleanest Quest i have been too , usually that's not the case. read more

Phlebotomist was great. Paying for parking because they have a no validation policy wasn't. I had an appointment and ended up paying a couple bucks. I'd hate to see what the bill is for no appointment visitations. read more

I've receive the best service at this location than any other lab. Highly recommend it!

This was the worst facility I have ever been to. I do not recommend visiting this location. This location has poor staff who consistently showed attitude to the other patients and myself, who has been waiting for 10+ minutes without any help at the front (even after a loud "excuse me, will someone please assist us"). The staff member who assisted me lack the patient care and confidentiality of my personal health records. In the past 5 years of going to quest, this was the first time I have ever received a bruise from my blood sample (not a small bruise, between a silver dollar coin and a quarter size). I am an athletic person over six feet with well pronounced veins, so this is never an issue. The phlebotomist/nurse failed to accurately hold the needle motionless while juggling the containers in the other hand and counter. The same phlebotomist/nurse continued to help another patient with my specimen containers, blood samples, paperwork next to the other patient, and my health records open on the computer. This location needs to re-evaluate their staff, management, and HIPAA policies. I am extremely disappointed with this location of Quest. I will continue to work with another location. The address for this location is 23521 Paseo De Valencia Suite 302C, Laguna Hills, CA 92653 in the Mahal building. Never going back to this location. read more

So inefficient and staff appear grumpy all the time. This is my third attempt to get some blood work done and the last two were over 30 minutes wait so I left. They suggest making an appointment! Just for blood work. That's crazy. Seeing as they are the only ones in my area, I don't have an alternative choice but am seriously considering driving anywhere else. So I finally was able to get blood drawn yesterday and again waited and to top it all off, they don't even validate parking! If I can help it, I will never return. Left me with a huge bruise read more

Greed can be a terrible thing. I completely agree with the reviewers who expressed their frustration with this company's being too focused on lining the pockets of its owners/shareholders to the detriment of its customers. I also had the exquisitely frustrating experience of trying unsuccessfully to speak to a human being until I sent 3 emails, the last of which contained my promise to write a review like this if they didn't respond. Finally, a lady called (2 days later), and, without digressing into a long story, I finally verified that they had received my doctor's order for blood work and made an appointment (on line of course). After fasting all night, I drove the three blocks from my home to their lab but couldn't find it because the street address of only one building in the area (not theirs) was visible from the street. Of course, I couldn't call to ask for directions (prompts) so I drove up and down the street for 30 minutes until I was finally able to locate their (opulent) building. When you enter their suite, the first thing you see are signs everywhere in bold letters apprising their customers that Quest does not validate parking. Of course, there is no one at the desk to help you check in. A computer screen is there for that purpose, and, not surprisingly, they do not provide a chair for patients who suffer from severe spinal stenosis to sit down. Nor does the computer accept your insurance information or tell you where there are form for you to fill out. So I struggled to input my information only to be told (by the computer) that, because I was more than 10 minutes late, I would have to wait in queue behind the other nine people in the waiting room. I managed to get the attention of a lab tech who was passing by and explained that it had taken a month for me to get an appointment, that I had fasted all night; and that I had been there on time except I couldn't find the right building. With barely controlled disdain, he spat out his response: ''You're more than 10 minutes late so you have to wait behind everyone else'' and turned his back and walked away. I left, and I will NEVER do business with this company again. They are Exhibit "A" of the explanation for why there is so much unemployment and why employees' wages have been stagnant for decades. After all, why should they pay an employee a decent wage to provide decent service to their clientele when they can use a much less expensive computer instead, and, if their condescending attitude causes more discomfort to people who are already ill, well, that's just too bad. There are plenty of other suckers waiting to take their place. I will NEVER deal with these vile creatures ever again. If I have to allow a condition to go untreated for awhile until I can get an appointment with a company run by decent human beings, that's what I will do. Without the slightest degree of hesitation. read more

Be aware!!, they have good service, however be careful and make sure you know about your deductibles. 2 years ago I had a blood drawn, they told me I had $165 deductible and that I had to pay for it before the test so I paid for it and weeks later I received my Anthem statement showing $0 deductible. On 4.23.19 went again and they tried to charge me $203 for the same test, I told them to send me the bill explaining the reason why. Good thing I did it! Just received my Anthem statement, my insurance covered 100% of the claim..... now I am wondering if Quest is planning to send me "the bill" read more

All good! Came in with low expectations which turned out to be completely unfounded. I read all the horror stories on Yelp, so I showed up early to avoid the big lines. Arrived at 7:20 on a Friday morning with no appointment. No parking attendant or fees in the morning, for the people bitching about having to pay for parking. There were 5 people in line ahead of me. Signed in for a blood test and was called within 10 minutes. The needle sticking was clean and painless. About 1 minute and 12 vials of blood later it was over. Whole process took 5 minutes tops. Entire staff was friendly and professional. read more

I'm still really confused about the experience I had here yesterday. I had two people in the room helping me. A male and a female (names omitted intentionally). I was paying out of pocket and there was some confusion about price on my end (I was told a different price by the person referring me- and it was VASTLY higher when I arrived at the facility and 5x's prices I had seen elsewhere). So, the male had to change some options in the computer. He chastised his coworker in front of me and then proceeded to call the computer system "retarded" 3 times. He then started my blood draw, promised me he had 30 years of experience and dug around my arm and could not find a vein. He then tried a different vein in my forearm- and in the process blew out my vein. While that was happening I started feeling faint. His coworker went to put a paper covering on the bed so I could lay down and he yelled "don't do that" so I laid down on an unsanitary looking pillow (didn't have a lot of control over this I was about to pass out). His coworker quickly found my vein- and drew the one vial of blood. She was very skilled and kind. I've never had an experience like this at any medical facility. read more

This is the best place to get your blood drawn in the area. They are all SOOOOOO nice. Everyone I have encountered over the last 5 years of coming here have been sweet and friendly. They make you feel at ease. They are also conscientious and very gentle. Also, they are fast. I rarely wait more than 5-10 mins and usually it is less than 5 mins! read more

If you get an appointment, you should be able to get in at the exact time that you have your appointment! If you just wanna stop by, maybe it takes 20 minutes to get in. The staff are nice and friendly. You just have to remember, they are not good in handling billing! So double check every paperwork you got with their system if you don't like surprises. read more

This place is horrible. I came here on Saturday for a pre employer drug test and waited over an hour after checking in, only to be told they don't do drug screens on Saturday. It was good I had called to try and find this out before hand, but their phone system mentions nothing about this and you can't actually talk to anyone. I was told to come back Monday. I'm here now, and got here before work only to be told that they don't do drug tests until 9am! Seriously people, could you not put this info online? You just waste everyone's time! So frustrating. read more

Terrible customer service! No wonder only 2.5 stars, and 2.5 is generous! I've had lots of blood draws lately so asked if the phlebotomist could use the other arm. In trying to point out the one "good" vein on my right arm the lady interrupted me saying "I know my job!" I told her "I have no doubt you know your job I'm just trying to make it easier on you since you've never seen me before" . Relax lady! I'll admit the electronic "sign-in" process is very cool and keeps everyone on track once they check in. But other than that I'm never coming back. read more

I want to give Minoo B 5 stars because I was the first person in the line and Minoo open the door and she had the biggest smile and said Good morning and that just made my day. She was really professional on drawing my blood as well. In General I was really satisfied by her service and great attitude. read more

Came on a Friday around 11am. Check in was easy for me. Its all self serve with touch screen. I didn't make any appointment but only waited for about 10mins. Plenty of chairs. When they called me in, I saw they hv plenty of rooms/cubicles. I was in room 6, if I'm not mistaken. The Phlebotomist (hispanic girl with straighten long black hair a la Cher back in the day) did a really good job. One try, Fast and easy. Btw, the Taj Mahal building does charge for parking and Quest doesnt validate, but theres plenty of parking across at the plaza/mall area. read more

Kathy is great, I didn't feel the needle when she put it in my arm, i hope she sty with quest for a long time She is friendly and happy all the time i went to have my blood test, love to see Kathy every time I go there read more

Shout out to Marium who helped me today. Younger woman, part time, very friendly and good at taking blood. She had a naturally easy to chat to personality. In fact, the woman who opened the front door at 7AM was sweet too. She had long, black, thick wavy hair. read more

Got lucky and found street parking to avoid the parking fee $2 the first hour after 30min, I believe. Walked in without appt at 1:20pm on a Friday and by 1:40pm I was in the station so the wait time was not bad at all. The reason for the 2 stars and not 5? The phlebotomist named Lenam decided that she was going to unleash her "I hate my job so I'm just going to treat my customer like piece of dirt" attitude on me. It started with her telling me what my estimated patient responsibility was and asking me for my credit card. When I declined and said I'd rather be billed, she gave me a 2second paused stare and said very condescendingly with a smirk, "You know you still have to pay anyways...". Wow. She then decided she's going to try to find a vein in my right arm rather than to use the right arm which was clearly visible in my left arm. The reason? Because "it's closer to my station". -.- After struggling to find one, I suggested that she goes with my left arm and that I can just turn and give her my left arm to make it easy for her, she threw another attitude saying, "fine fine whatever you want!" Needless to say, she dug aggressively with that needle and when I flinched from pain, she began mumbling that blood flow stopped because I flinched and "that's not good". I was flabbergasted. Speechless at the treatment from this person. I just politely asked her name and left, assuming she was done as she didn't even look at me and was doing her thing. I know they're not in the business of customer service but really and truly, this type of rudeness is not necessary. I hope management reads this and can address this problem. It's really not that difficult to get a good review from me. She was so bad she led me to sit in my car and write this review even before I left the lot. read more

I don't mind waiting in a long line as a walk-in, I think that's expected. When I have an envelope to drop off and you make me wait in that same line I think you are insane. It's an envelope! Just take it out of my hand and put it in a pile that you process later. Don't give me the communist bureaucrat "sign into the iPad" rude response, just take the envelope! I could mail it, but my doctor warned me that many patients have reported the test never arrived. If you mailroom is anything like your office here it's no wonder. Guess what, your people don't care. Your leadership team probably from the CEO down needs to be replaced. Thats where these problems tend to start. Your business is failing badly and your investors should take notice. read more

Went in for drug tests and waited less than 5 minutes. Carlos was careful and considerate when taking my bpm, blood pressure, weight and height. He asked me which arm I wanted blood drawn from and I didn't care so he used his best judgment and chose for me. He was careful and pretty quick at it and once he got the vials filled he showed me that they were labeled correctly with my name. And best of all, my arm wasn't sore or bruised after! read more

Did not read any other reviews, but have been using this location and the Cabot Road location for many years. Have also used some in the Ontario area where I work. This a definitely a 5 star (Cabot too, but don't tell anybody about that location), check in efficient, (even better with new system) and importantly painless blood draw. Some of the folks here are so good at what they do you can't even feel the needle. Techs are please, and quick. Walk in Saturday morning, not in yet, but don't think it will be more than a half h our. read more

I would give them zero stars if I could. The wait is always long and today was just the worst. Came in for a day 3 test. That means the test has to be on a specific day. I told the manager that I just found out yesterday and she told me that she stopped taking walk ins. Even though there was 2.5 hrs until close. About 10 ppl in the waiting room, I begged her to take me and wouldn't even mind waiting to be the very last patient. A missed say 3 test would mean another month off of my much needed medical procedure. The heartless manager refused and told me to go find another lab. Quest is horrible and has lost a customer for life. read more

I made an appointment online for 10:45am for a urine drug test. I got there 5 minutes early, was coldly greeted, then told to sign in and wait to be called. Now they should know I need to pee, because when make an appointment you specify what type of test you are there for, yet I hear lots of chatting and laughter from the employees while I wait a half an hour to be seen! Then when they finally see me, I'm then told that I cannot get a drug screen without a doctor's script. Something they did NOT mention on their website or bother to ask when I arrived. Instead, I waste my time driving to and from their facility, and sit uncomfortably with a full bladder while they take their sweet time to see someone that they knew all day was coming in BY APPOINTMENT. Terrible experience with lazy staff. Thank you mandated healthcare for making sure these lazy people have job security read more

We came here on a Saturday morning after finding Labcorp in Mission Viejo packed at 8:30 AM. We found our way to the "Taj Mahal" medical building and the Quest Lab. The huge waiting room had two people waiting in it, so we thought this was great. However, when we tried to sign in, "Leonard V" proceeded to give us a long-winded lament about how they weren't taking any more "Walk-ins" at this late hour (It was 9:30) but he'd squeeze us in-between two appointments. He then went on an on about how busy they were and how much work there was today.... So we sat down and waited. Then another couple came in, and were told the same thing we were. The lady was in a wheelchair and looked very frail and ill. He gave them a very hard time. Their doctor had called in their order, and because of their insurance, they couldn't go anywhere else. The were very distressed. My wife was eventually called in and fairly quickly came back out with a big bandage. She said she'd never seen such a huge needle, and she's no stranger to blood draws. All this time, NO people with appointments appeared, and only one person came out from the back, and that person was being told that they could not get their blood work done because they had inadequate paperwork. This place needs EXTENSIVE training in dealing graciously with people, and to stop whining to the patients and being obstructionist. I strongly suggest going somewhere else on a weekday, or going to the Hoag Hospital lab on Sand Canyon if you must go on a Saturday. Jun 4 2016 - Update to my review. I've just received the explanation of benefits from my insurer. They refuse to reimburse any part of this blood draw (Five billed services totaling $288!) because Quest Diagnostics billed everything as "Miscellaneous Services." There are only three possible explanations: Complete incompetence, laziness, or intentional malice because of my negative review. My two-star review is now one star. read more

Really, do I have to give them any stars? They are horrible, especially the front desk girl. She is so rude, and I walked in with a smile!!!! Any who, that was Tuesday when I walked in with an appointment. I was in and out within 15 mins. The lady that took my blood sample was okay, but seemed like she was a little upset because she had to take me and not go on her break. So I had to go again today (2 days later) for more blood work and I made an appointment like always for 4:15pm and when I get to the door, it's locked. So I knock and then knock again and no answer. I look down the hall and this man is just standing there saying "I have an appt and no one is in there, I've been waiting for 20 minutes." So I stand there and call the customer service number and speak to 3 different operators and they all know nothing why this location is closed. They keep asking if I need my results.....so annoying! Any way, this place is a mess and someone should step in like upper management and clean house!!!!! read more

I just had the most worst experience at this facility. I came in last Saturday for my 3 hr glucose lab test but I did not have an appointment. I knew I would be risking it but I decided to try anyway, I checked in at exactly 9:15am and was told that they closed at 12 so could not see me since my test would last 3 hrs. The lady was really nice and I completely understood. She told me to come in next Saturday before 9am and that I did not need an appointment. I told her that was great because the earliest appointment I could get was weeks from now and I needed a Saturday. She said as soon as I went in they would check me in right away even if there were people in front of me. I didn't get her name but honestly believed her and did not think this would be a problem. I came today at 8:40am checked in and explained to the site supervisor Leonard V. why I was there. He said he could not help me that these 3hr tests were by appointment only on Saturday's. I told him no, the lady I spoke to last week said I could come in without an appointment. He was very rude and did not want to accommodate me even though I was on time this time. I asked him to please accommodate me there only 3 people in waiting room and he said he couldn't. I am 26 weeks pregnant and was told by my doctor that I needed to get this done since last week but said it was ok for this week. He did not care and kept dismissing me with such rude arrogance. I have never been treated so poorly. If his staff made a mistake in giving me that information he should have taken responsibility and done what was promised to me last week. If I would have known I would have figured out a time to go during the week and not made my husband cancel his plans this morning so he could watch our son. I am so upset and disappointed with such poor customer service from Leonard V. read more

Warning!! This might be the worst medical location known to mankind. Half the staff is incompetent and lazier than a sloth. The place is very unsanitary and the technicians don't even know which tubes to use during a blood draw. Avoid this location at all costs!! read more

Extremely rude front desk! Needed to go on Saturday. Website said appointments available between 7-9 am. Scheduled walk-ins between 9-12. Not sure what "scheduled walk-ins" meant, so I called. The automated system said they were open on Saturdays, walk-ins between 9-12. Great! My son is 17 and loves his weekend sleeping in. By the time we got to the lab, it was 11:20. I thought there might be a bit of a wait since it was Saturday and we didn't get in right away, but was flabbergasted by the attitude of the woman at the front desk. She harshly told me they were all booked and I should have walked in between 7 and 9 to schedule to come back between 9 and 12. What? I told her this was not very clear on the website, her response was completely unacceptable for someone in a customer care position. She berated me for coming in so late on a Saturday morning expecting to be seen when they only have a limited number of phlebotomists. I did not yell or get nasty, I only wanted to explain that the website was confusing. So I told her again it was not clear on the website and she said, "We can't make it any clearer. Scheduled walk ins!" Since my son was with me I did not want to stoop to her level of rudeness and make a scene. However, a few choice words floated through my mind about her attitude. I felt vindicated when I proceeded to the elevator to find a woman and her son behind us talking about when they could come back. Turns out they also assumed they could walk in between 9 and 12. She heard my dialogue with the employee and realized they were going to have to come back. Someone needs to take stock of the front desk employees of this facility. I cannot comment on the phlebotomists since we never saw them. read more

I have been at this location several times and was amazed how well I was received and how much they paid extreme attention to my problem. I am an 80 year old women with "busted veins" after being in intensive care for three months and given countless IVs daily. Each time I go there they assigned me to a specialist named "Kathy", she finds my difficult veins right away every time. I am so very pleased with the treatment I am being given. No more anxiety going for my blood tests!!!... read more

I made an appt at 1pm on a thursday for drug testing for my employment. They called me in right away, they were very friendly, professional, and fast. read more

These people do for understand taking people in order as they come in. Whole reception area angry. If you throw a tantrum they will take you ahead of normal people who are left waiting read more

I was a walk in, I was told it was an hour wait. The staff checking in patients was horrible - uncaring and uninterested in me after she found out I didn't have an appointment. She never greeted me and she never smiled, she looked at me once to ask if I had an appointment then never again. She tossed a clip board to me saying sign in. When I asked how long the wait would be she said with her back turned to me: "about an hour". She was very unprofessional in my opinion. I am a healthcare worker and know how you are supposed to treat patients, not like that. I did not stick around to wait and I will never go back here again. read more

Really Quest!!?? They didn't understand a lab order and instead of asking a senior lab tech they just decided not to do the labs. So lazy! Ah do not expect to receive an outstanding customer service when you arrive. ...Chick-fil-A has better customer service! read more

If this is what health care has come to, then let me off this planet. This particular Quest is dirty and grungy, and has a large waiting room that looks more like a big classroom. Lots of little chair arranged in rows. read more

Made an appointment yesterday for today at 2:30- arrived at 2:30 and I'm out at 2:48! Super quick and friendly. MAKE AN APPOINTMENT. If not you are going to sit there. I waited one day- no biggie rather than being one of the grumps waiting for a walk in opening. read more

Went back yesterday to do more tests. Did not make an appointment seeing as how I didn't know I needed to go back. When I walked in, there were three people waiting in the lobby. The guy asked me for my papers and immediately took me back to run my tests. I was only in there for five minutes! read more

I made an appointment for 11:00 am. I was taken in within 2 minutes of arriving to the lab. Leanard was absolutely fantastic at drawing my blood for the glucose exam required during my pregnancy. He was gentle, kind, and super efficient. I have very small veins, and I am always ill at ease around needles, but I couldn't believe how fast and careful he was. It was probably one of my best experiences thus far collecting blood. I would recommend Leanard to any of my friends and family. read more

Soooo inefficient. Nobody at front desk to address questions or welcome you. Kept waiting for 40 mins to have someone come out to collect your paperwork. Then still waiting for another 30 mins to be called. All i need is a blood test. And i am fasting.... read more

Our technician, Katie Pham, was not only rude to me but hurt my infant by poking her several times (couldn't find her vain) and even worse, FORGOT to take a sample that our doctor had requested. Katie, so unprofessionally, didn't even apologize and just asked that we come back the day after for another round of blood drawing. Also, my 9-month old daughter was so sick that day that she was urinating and defecating constantly (due to an infection) and when I attempted to change the diaper, Katie told me to get out of the room due to the smell/odor. She then proceeded into moving us three times - all of this happening while the baby was sick (with 102-103 degree fever) and crying nonstop. How can a healthcare technician be so heartless and so rude to customers? I was so appalled by this experience that I plan on formally filing a complaint against her and Quest Diagnostics. My daughter and I went through such a nasty experience with Quest and its staff. Lastly, it is sad to point out that Katie made negative comments about my daughter's looks by saying that she looked like a boy - multiple times - even after I said not to. From negative comments to kicking us out while trying to change my baby's diaper to poking her both arms (without avail) to making the mistake of forgetting to take one of the necessary blood samples, Katie has shown such an unprofessionalism that I feel obligated to let you and others know so that no other baby and mother have to go through what we went through! read more

Very rude. They only had one clipboard when I walked in. I signed in. I was early for my appointment and thought I could get in earlier. They pulled out a walk in sign in and started pulling other walk in patients before me. Regardless if I signed up on the wrong clipboard I was there 10 minutes before someone else that got called. read more