I had a 1:40 appointment, but since it was a fasting lab, I checked in early at 7:00 AM. Even though I arrived well before my scheduled time, they were able to squeeze me in after about a 45-minute wait -- which was absolutely no issue at all. I really appreciated the flexibility and willingness to accommodate me. The office was clean, organized, and ran efficiently despite being busy. The staff was professional, courteous, and kept things moving smoothly, which seems to be a consistent theme you see in many of the reviews here. I especially want to give a shout-out to Heber. He was incredibly nice, efficient, and made the blood draw quick and painless -- honestly one of the easiest lab experiences I've had. He explained everything clearly, was calm and friendly, and you can tell he knows exactly what he's doing. Overall, a smooth, professional experience from start to finish. Five stars -- highly recommend. read more

This organization is uncaring, sloppy and incompetent. The staff is unprofessional in how they interface with patients. They constantly overbook, causing patients, many of them quote ill, into long waits past their appointment times. This has not happened once, but many times. It's a pattern of born of greed resulting in a complete lack of respect for the people forced to submit to this laboratory company for medical testing. Most recently, I made a 9:30 appointment for a blood draw. I arrived at 9:10 and walking into an overflowing waiting room. I was the first patient listed for the 9:30 block time. At 9:30 there were still 14 patients ahead of me. From experience I know that is at least a 1 hour wait. I had to walk out, untested, because I had other appointments scheduled based upon the 9:30 appointment time. This shows a complete lack of respect for my time and for me as a person. In short, Quest sucks! read more

Trying to make an appointment is very confusing and not user friendly. I put in all required information and then nothing. I've been to quest before and was able to make an appointment. But this is the worst. This past Sunday it was supposed to be under Maintenance. Didn't work. read more

The Miami Beach office is really hard to find and if you arrive late because you can't find it then you your appointment is canceled and I'm talking about like a couple of minutes late and this is something that you have to do without eating so I would suggest you go to another place. Choose another company. Don't waist your time. read more

very convenient location, clean place, and the most important everyone is so friendly there, if you do not have an appointment you can sign in and wait- no longer than 20 min...they have a think 6 or 8 stations and it goes fast for each patient. I have been there twice and both visits left great impression on me! Thank you QS Team! read more

Ashley is great for blood test she is the best nurse in the office and she never botched me she is also the manager she is gentle and you don't even feel anything . She is great for kids Be careful who you choose ... choose wisely n this office to be happy Maria is terrible do not go with her she botched me and I had to come back the next day to do it with Ashley read more

Quest Diagnostics - Laboratory Testing Near Me - Miami Beach, Florida

Where to start? The employees are just lazy, rude, incompetent, don´t listen, don´t give you the correct information. I don´t even think they know how to explain what is and isn´t a good sample that will be accepted. They can´t read the orders not can they find the orders in the system. The lab manager and tech asked me if I could speak Spanish (I know right?). Most diagnostic and labs are challenging for patients and employees, but this place is bad. They just don´t want to be there or they can´t do the job properly. Go to another location if you need to use Quest as per your insurer. read more

Horrible wait time. Even with an appointment I'm waiting here for 40 minutes...so far... walk in would be even worse. Could be hours, or never. The online scheduling system does not function properly. When you choose an available date, it says the date is no longer available. The actual people are nice, both by phone and in person, but the systems of this company are deeply flawed and dysfunctional. I can hardly believe that they are still in business. A more service experience oriented competitor will easily replace them. Or Amazon. read more

This is one of the worst laboratory testings ive ever been world wide. Service is incredibly slow!!!!! They do not care for peoples TIME. And if you have less people working then get more people in your lab so your business can run the way it should! People need JOBS give them some!! read more

Absolutely The Worst place to come to do your your testing. EverybodyThere's has no lack of effort. Nobody wants to be there and get things done, If you were to make appointment. Even If you show up on time. You will go in late. Absolutely the worst place to come. It's better to go to another quest Logistics to be fully honest with you. Don't come to this place !! read more

This lab desperately needs a medical receptionist or at least a staff member to assist the public. Expecting everyone to check in through a computer is incredibly unfriendly to seniors and individuals with disabilities, many of whom might struggle with technology. The space feels cold and unwelcoming--it's a windowless basement that lacks any warmth or consideration for patients. That said, the medical technician who assisted me was excellent, providing professional and compassionate care, which stood in stark contrast to the uninviting environment. read more

This is the bruising from routine blood work!! I have never had bruising like this. I did not move. If you have the option to go some place else for your blood tests, go some place else !!!! read more

Quest Diagnostics - Routine blood test !! - Laboratory Testing Near Me - Miami Beach, Florida

Don't bother with Appointments at this location. It makes no difference. I had a 2pm appointment I wasn't seen until 3:30pm. And they had attitude on top of all of that. read more

Expect to wait at least an hour past your appointment time in a tiny waiting room packed with sick people. The girl was nice enough and quickly drew my blood. read more

horrible run down place with electronic sigh on and no ability to talk to anyone. very rude staff and wait time 2 hours with appointment!!! not properly trained staff and dirty!!! stay away!!! read more

waited almost an hour as a walk in to be told they had 3 employees call out and they are not taking walk ins. then why was I allowed to sign in? the staff is rude. it makes you wonder of they are stable enough to perform their basic tasks. multiple other patients left with no answers or help. there are a ton of people looking for work. maybe host a job fair? read more

Heber saved me!!! He had the patience to direct me where to look for my missing prescription (and he was right). It was a two part test that I absolutely had to take this morning. He helped me so much!!!! This Question has got me in when I messed up my times, etc... read more

Getting blood work is never a fun task and Quest has a horrible reputation. I did have to wait 20 mins even with an appointment but I must say the technician was amazing. His name was Heber. I have small veins and usually it takes the technician multiple attempts to find a vein and I walk out looking like a bruised pin cushion. Heber knew to use a smaller needle and found the vein on the 1st attempt! I was so pleased. Thanks Heber!!! read more

Heber was fantastic at taking my blood! The process was painless, and his positive energy made it a great experience. His expertise is invaluable, and I highly recommend Heber for anyone needing bloodwork done! read more

The phlebotomists are so rude, they don't read the orders and draw the wrong labs and they can't draw blood correctly to save their life. Today I got there at opening hour to find they randomly closed today. No notice on the website, just a sign on the door read more

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The woman at the front has too much power and is a truly awful human being. I made an appointment and signed in at the kiosk. My name appeared on the waiting board and it said I should expect a 5 minute wait, so I took a seat. Soon after it was deleted. Fifteen minutes after my name was deleted I went to ask what had happened. She said had deleted me from the system and made me re-register. I expressed upset and she began yelling at me, stating too bad thats what happens and I had to wait. I then went back and watched her take every single person who came after me before me. When I asked her when I would be taken she yelled at me again. Stating that it was busy and that I had to wait. Totally rude and unprofessional. She does not treat people like human beings. On a different occasion I came 5 minutes after my appointment time with no one in the waiting room and she angrily turned me away. However today I waited 50 minutes after my original appointment time to be called in even though I arrived early and appropriately checked in. read more

Quest Diagnostics - This woman is a nightmare. Have had multiple problems with her. I haven't seen anyone she is nice to. - Laboratory Testing Near Me - Miami Beach, Florida

This is the worst Lab ! bad maniers nobody at front desk . I had an appointment they didnt receive the prescription and I had to wait one hour . a woman attend me the name was Jenny and she was very rude and unprofessional the worst costomer service than I was scare to give her my arm vens for blood test . Never again in this office . HORRIBLE EXPERIENCE . read more

If I could leave ZERO stars I would. This is the absolute WORST Quest Diagnostic location. Starting with the fact that it took me 15 minutes just to find parking. The staff is shockingly rude and completely disregard patients. Everyone in that office went into the wrong profession and do not know the first thing about treating patients with respect. Thankfully, there are plenty of other diagnostic locations and I never need to come here again. read more

I made appoinmtn and when I arrived office was closed. There were other clients gathering outside with the appointment and no one got cancellation notice or phone call that office will be closed. So unprofessional , don't understand how they are still in the business. ZERO STARS. PS. My husband went there few weeks ago and with appointment he had to wait 1.5h to get his blood work done. AVOID THIS OFFICE IF YOU CAN. read more

I felt rushed (there were no waiting customers) & like I wasn't being listened to. They only allow appointments over the phone. I came in person and said the phone system couldn't understand my information. I showed the woman at the receptionist that I had been on phone trying for 30 mins. She said she couldn't make appointments it was only possible via phone. Okay, I came back a few days later when I had made an appointment. Showed up at 12n for a 12:45. Same woman at the desk. I immediately said I'd made the appointment online but the computer couldn't understand me so my birthday was wrong. The woman says she has three 12:45 appointments and none of them are me. I tell her I'm sure I made an appointment. She then asks for my phone number and says "It is under the wrong name" and proceeded to struggle to read the (incorrect) name the computer listed. The same woman was who drew my blood and though I was nervous about that, she was great. read more

Quest Diagnostics - Waiting room. - Laboratory Testing Near Me - Miami Beach, Florida

This facility has very rude receptionists, I had doctors send me stat requests and the receptionist never wanted to take me and insisted I needed an appt. When other patients walk in earlier than their appt she tells them to leave and come back at their appt time even though they are willing to wait for a cancellation or no show. Then a manager comes out and says the facility does accept walk ins...? Rude receptionist that don't know the facility policy is really a problem. I will say that the technicians in the back were nice, worked quickly and only poked me once. read more

My doctors always like to send my orders to quest but they are impossible. I travel too much with work for appts. I walk in and ask if they can squeeze me in she says yeah but I ll keep bumping you as appointments come in. I say great can you just print my order the doctor sent you so I have it, no. So I grabbed my orders from my doc walked across the street to labcorp, scanned my ID at checkin and they called to service me before I even sat down. If you can. Choose labcorp over this place. read more

The absolute worst service. I had an appointment at 12:30 for bloodwork, i made sure to come in early to check in. The lady in the front desk was very rude and wouldn't even let me speak. Immediately she began announcing loud enough for literally everyone to hear, that everyone had called out in the office today & we had to wait no matter what time your appointment is, in a very harsh tone. Keep in mind all i had said was i was there to do an early check in for my appointment. It has now been an hour past my appointment, & there are still 15 people ahead of me in line. I received a text it was my turn 30 minutes ago- they tell me to go into room 3, but when i go in there was another patient sitting in there waiting to be seen. This place is a disaster. I do not recommend at all & i will make sure to never return to this location again. read more

I never write reviews but damn. The lab tech was fine but the lady working the front desk is literally so rude, completely unhelpful and just so unacceptable. read more

This used to be a good company, and I have not had a problem with their actual service staff once I was inside the facility. The problem lies with their executive staff trying to save on employment costs. I'm certain they are using the pandemic as an excuse to cut staff positions, so now everything has to be done through poorly designed apps and websites, or wait an hour plus on the phone to get a human's help. CEO and executives should give up bonuses and cut their own salaries until they have hired sufficient staff to provide acceptable levels of customer service by humans. read more

Beyond frustrated and will no longer being getting ANY lab work done and this office or Quest Diagnostics if I can help it. I had work done on 9/2/2021 and the technician put the wrong insurance information in. Billing has been trying to bill my old insurance which obviously did not approve the claim. I have been back and forth with the billing department for 4 months now to get this correct. Each time, the billing representative tells me they have submitted the claim to the correct insurance and that I need wait 45 days in order for the claim to be processed. 45 days goes by and still nothing has been done. I later find out from my insurance that the claims were never sent from Quest at all! So now the amount has gone to collections and Quest has put a freeze on my account preventing me for getting any additional lab work done. I reached out to the Quest billing department again today and explained the situation (with my insurance company on the line as well) and how their gross negligence is the reason why my account is in collections and the representative did not care and told me to wait another 45 days. After over 90+ days of going through the same situation over and over, I don't feel confident Quest Diagnostics cares about their patients which is resulting with their solution for me to just to pay out of pocket (not going to happen) for a bill because the billing department is unable to do their job and bill the correct insurance. On a separate note, I went in for bloodwork yesterday to the same office and they STILL entered my insurance incorrectly. Since my account is on hold, I will have to take my future lab work over to Labcorp. read more

DISASTER!, Try to avoid these highly unprofessional people as they shouldn't even be in the health care arena. Lazy, Rude, Dumb as a door knob, incompetent sloths, who act as if the patients owe them something, If you want to wast alot of time, listen to some morbidly obese big mouth receptionist that looks like Attila the Hun bark orders at people, in semi literate English and Slang Spanish , then go to this Quest. Take a look at their managements response to the bad reviews, all canned answers with non meaningful replies, probably because they dont even have the brain cells to respond intelligently. Is that who you want to trust your health labs to? read more

Rene was amazing! I am terrified of needles and she made me feel so relaxed and kept me laughing. I was in and out so quickly. Facility was clean and the receptionist was nice. read more

This place is a complete mess! Unprofessional and disorganized. My husband had to drop off samples and office is closed. No one called to let us know. This is the second time something like this happens, about a month ago he had an appointment and once he gets there they cancel on him because they are understaffed. How can these people play around with others time like that. Unbelievable. Literally ZERO STARS read more

Why make an appointment when you walk in 15 minutes before your scheduled time and told it's over an hour wait. I confirmed with the rude women that it was going to be over an hour so I could run some errands. I get back 3 minutes after the hour wait. Oh we texted you at 11:23 ( my appointment was at 11) so why tell me over an hour wait and then get attitude when you were the one that told me it. She sulked and me wait another hour and acted as I made an inconvenience to her. I WILL DRIVE FAR AND BEYOND TO NEVER DEAL WITH THIS PLACE AGAIN read more

Vein Whisperers! I highly recommend an appointment rather than walk-in, and as with all doctor-like appointments the earlier the better. Timing I was seated in an examination room 5-10 minutes after my appointment time (which I think is great for a doctor-like appointment) and even better 15 minutes later I was walking out the door having given 6 tubes of blood and a urine sample. Phlebotomists are all Vein Whisperers! I started going to Quest directly because my veins are ridiculously difficult to find and draw blood from. Both of the lovely women at my doctor's office have given up at various times after multiple sticks and we part both drenched in sweat and both unsure which of us is more unhappy. Everyone at Quest gets a vein on the first stick and gets all tubes in that one stick. If you're at all like me, you know how rare and appreciated that is! Clythe (sp?) drew my blood today and she was so wonderful... I'm starting to think that getting blood drawn is no big deal?!? Waiting Room The waiting room feels a bit like a DMV waiting area and a couple of people there are always upset that they are walk-ins and have been there too long. Again, don't be a walk-in please do make an appointment! I'm never here for even 10 minutes so it is a non-issue for me. Post-visit Dunkin' Donuts I don't know why, but after leaving the office that coffee and donut is just WONDERFUL! Before my appointment walking by I always smile at the memory of last time, it seems so silly, but after my appointment I'm ridiculously happy that it's right there. Parking It would be lovely if the building had parking, but it doesn't. However, I never have to go more than 2 blocks to find a metered spot and they're all Parkmobile. I buy 45 minutes of parking time and I've never had to add more time. read more

I tried calling for over 1 hour and no one ever answered so I came in person. Lady at the front desk could just not be nastier. I understand people have bad days but two other people and I left at the same time and we all agreed on this. She gave me an appointment for a later date but I might just go elsewhere. I don't like people barking at me. read more

This place is so disorganized. No receptionist. Long wait times even with appointment. Feels like a 3rd world country.

1. Rude, uncaring, "not my problem, take it or leave it" attitude. 2. Waited for an hour even though I had an appointment and came in on time. 3. Price was twice than what it is online. When asked them to match what they have online they told me I have to buy it online myself and move to the back of the line (wait another hour in a room full of during covid.) read more

There is a lady here who is super rude not helpful and not willing to help a pregnant woman in need during the time of covid. I think that is very unprofessional and uncaring. She had to "leave" at 3:30 pm as well as the other two people who work there. That is so rude and unprofessional. Two thumbs down for Quest and this location. read more