Heard they were good gave them a try because was cheapest. Boy, did I learn!!. Their communication…read moreis horrible. Don't give them your money, their work is not professional. Their staff are not experts, had to call them multiple times to fix their errors and then they have the audacity to get hostile. My cabinets are not even. My caulking is a mess, probably use cheap material. The team that installed the countertops were rude and didn't care for my feedback. The team is careless, breaking and chipping material. The owner was never apologetic and loves to avoid real issues. Don't pay them until the work is done the way it should. I can go on and on but you get the point.

They did a great job on my kitchen countertops. We just wanted a refresh to update from the ugly…read moretile countertops. KHL was super fast and professional. From demo to final installation of counters and backsplash was 9 days! It was great to work with them.

Did my mirrors in my master bathroom. Did a great job. Good team and very professional.read more

Just moved into our new house. Allegedly new shower doors were installed prior to us moving in…read more There is a fresno Shower door sticker on the door still. We have lived here for 3 months and the seal around the door has already begun to fail. Shoddy workmanship.

My wife and I have visited the Ferguson Bath, Kitchen & Lighting Gallery in Fresno on three…read moreseparate occasions while planning a full kitchen remodel for our home. We were prepared to spend over $20,000 on a new high-end refrigerator, among other items--but after our experience, we'll be taking our business elsewhere. Each time we visited, we were completely ignored. Not once did an employee acknowledge us, say hello, or offer assistance. The staff remained seated behind their desks, focused on their computers, and never even looked up to engage. For a showroom that features premium products and caters to homeowners making significant investments, the complete lack of basic customer service is both surprising and unacceptable. At this price point, I would expect a much higher standard of professionalism and hospitality. Unfortunately, Ferguson Fresno fell far short. If you're looking for helpful guidance or even just to be treated like a valued customer, I'd suggest looking elsewhere.

Updated review: I did eventually have a good resolution to this by talking to the showroom manager…read more She quickly resolved my issue and we ended up with a purchase. The takeaway from this for me is that as a customer, being more proactive in getting my needs met by someone in a higher position at the time is the fairest way towards resolution.

I order 2 cabinets. One of the cabinets came without the glass doors. I requested the glass doors…read moreand they sent 1ea. I then requested the 2nd door and they refused. They offer a $51 in house credit for my trouble on a $1600 purchase. Unbelievable.

Don't buy anything - they will charge you over 50% of the item's cost to return it. It's despicable.read more

Sky and Lynn know the material very well. Responsive to questions. Selection for both natural and…read moreman made is good.

They did not explain anything about the cut process, or that there would be exposed "rods" once the…read morebacksplash was cut. Literally just found out from the repair guys today (the day before the countertops will be installed) the rods are there to "hold" the HOPEFULLY REAL GRANITE together since it's prefab slabs. Also, their displays are much thicker than what you will be getting. Their lack of communication will leave me stuck with a half a@& job. SAVE YOURSELF THE GREIF AND FRUSTRATION, Go somewhere else....

I would highly recommend Judy with the main store Also, Mina at the warehouse were excellent as…read morewell. I am not familiar with picking out the material for my countertops. They were very helpful and knowledgeable in this area. Grace

They have a beautiful showroom!! Staff is friendly! They are very helpful. We needed suggestions…read morefor a boarder for our tile in the shower. Judy told us about a jolly piece that would work, we liked the piece and bought it. We ended up not liking the color with the tile, so we ended up taking it back. Judy took it back with no problems. Judy and the other staff are wonderful. Will buy tile there again!!!

If I could give them negative stars I would. The sales person made a calculation mistake and the…read moremanager does not own their mistake and saying it's our fault. They are very nasty and very rude, but yet accusing me being rude after my project being delayed because of their stupid mistake. On top of all these nonsense, I would to return the item so I do not have to deal with these bastards but they want to charge restocking fee. Terrible store, period. First time and will be last time.

Great selection & customer service. I would recommend this business to anyone looking for tileread more

Excellent experience! Leonard could not have been more helpful. We had one knob arrive damaged,…read morecalled the store and another one was shipped out the following day. We won't hesitate to shop with them again.

We spent approximately 2 hours going over what we needed and the salesperson said she would get…read moreback to us the next day with quotes and availability. I called at the end of the next day and was told it was her day off. I waited an additional 2 days and called again. I spoke to her and she said she was out ill. She stated she'd get back to me ASAP with prices, etc. as promised. I still have not heard back... It's been 2-1/2 weeks. They lost out on approximately $10k in fixtures and my future business.

Pacific Shores has one of the largest selections of full slabs in California and they have…read moretremendous customer service. Denise is incredibly knowledgeable and she and her team will go the extra mile to make sure you find the right stone for your project.

Good selection of stone to choose from including some unique patterns. I thought I wanted white…read morewith light veins of grey, but I changed my mind when I saw a multi colored slab. Denise was knowledgeable and patient while we made our decision.

Keystone did our kitchen remodel and we were very pleased with the results. They were very helpful…read morein all phases of the project. They kept us informed of the progress and let us know their schedule. The workers were respectful and did their best to keep our house clean. Their prices were reasonable and quality of the materials used were good. After project was complete they still came by to correct any problems that came up. I would recommend them

They did an awesome job remodeling my kitchen and flooring throughout the house. They were easy to…read morework with and very professional.