A good representation of the franchise. The dining area, parking lot, and restrooms were clean. The…read morecashier was friendly and my meal was served fresh and quickly. I had the Greek Gyro meal and the ingredients were quality. Unfortunately, the tzatziki sauce was barely present, as was the seasonings that I expect based on visiting other stores in the franchise. The sandwich was consequently a bit too dry and the tomato slices dominated the flavor.

Visit again with amazing service about 12:45PM on 12/26 Food…read morewas great They were short on help BUT wait was minimal and will be back Only negative was most tables were dirty

I ordered a double stack bacon chess burger. It was delicious. A side of non greasy onion rings…read moredelicious. And a drink all for $13.00. I did try dipping my onion rings in the Famous Freddie's Fry Sauce. I liked it until I saw the ingredients. #1 Soy oil ick. Otherwise the retro 50's decor and the nice cashier I enjoyed it. A very tasty lunch.

Ordered the food through the drive-through and then My Daughter had to use the restroom. Upon…read morevisiting the inside of the store, we were grossed out by the cleanliness of the store and the restrooms. The staff were nice, but the restaurant was gross. I couldn't believe that this staff could not clean this restaurant. The only thing they were worried about was servicing customers never visiting this place again.

3rd time I have had missing meal from my order. Will have to check bag everytime i go from now on…read more Wont be going back for a while

4 people working. Joking playing grab ass! Stood there 5 minutes and was told be right there…read more Finally walked out! Owner is losing money and should fire all of them that were working at 6:30pm on Friday the 2nd of May!!!!

Visiting Cartersville, I went through drive though to get a burger on the go. Ordered BBQ western…read moreburger... I received a load cheeseburger with two buns..... didn't see this until I got down the road...pretty disappointing!

We came for the fries that were supposed to be fried in 100% beef tallow. My husband and I have a…read morelittle bit of age on us and we remember what it tasted like when they were completely cooked with beef tallow and they were very much more flavorful and tasty. These fries do not taste any different. However, the service was nice. The food was good. It was just disappointing and we're not really sure why it didn't taste any different.

Food was good. Service was also good. It took a deep and dark turn when I stepped into that…read morebathroom. I went to clean one stall and there was doodoo doomsday. Then we couldn't clean because they were out of the paper towels. The toilet paper holder was very tilty. I could barely get my toilet paper out.

I honestly never review anywhere I go because I usually go, and go on my way but the overall…read moreunderstanding and kindness of Hannah who helped me at the window, and the rest of the of the staff was overwhelmingly great to the point that it got me to download this app, and leave this review. Couldn't be more appreciative of them!

The funnel came you pay $3.49 look like the picture. Over cooked, small Carmel cup and not worth…read morethe money. You can go to the store and spend less then that and make more at home for family. To many young playful ppl that work here. Tea was over spilled and told employee she said ok and never came around to change it or look at it. Lobby be ok, but food is not the same. Not fresh, fries be cold, and not more leaders working. The ambiance was typical for Zaxbys. It's dark in there and seats are old and you sit real low.

My experience at every single Zaxby's is pretty poor, but cartersville location by the hospital is…read moreBY FAR the WORST. In the past couple years, I've been to Zaxby's only a couple times, and here is my experiences: waiting 45 minutes in a parking lot while waiting for an order that was placed ONLINE 20 MINUTES BEFOREHAND. They once threw away my receipt without asking if I want it, THEN decided to ask if I wanted it, and I said "I did but it's fine", and instead of accepting my decline or reprinting the receipt, they FISH IT OUT OF THE TRASH AND GIVE IT TO ME. Found multiple short, black, curly hairs in my milkshake. And while those were all on separate occasions, here is something that happens without fail at EVERY ZAXBY'S location. You pay for every single sauce you get, and THEN THEY DON'T GIVE THEM. Most fast food chains at least let you have a couple free sauces and charge you for excessive amounts. But Zaxby's charges for every individual sauce. And then you find that it's not in your bag or any of your boxes. I think it's ridiculous to charge for a 1 tablespoon serving of sauce in the first place, but then to hold them hostage from customers is insane. It happens so much I almost think the managers TELL their employees to do this so that they can make a couple extra bucks. The workers are always cold and miserable towards you. No matter how many times you say "thank you", "good evening", "have a good day", it's always the same. And I know it's not just my bad luck either, I've never heard anything good about the Cartersville Zaxby's. I got my blood drawn the other week, and the workers were talking lunch, and upon someone suggesting Zaxby's, another worker shared that they got food poisoning from this location recently.... I don't understand why anyone would ever want to go here. Price is higher than a cat's ass for the worst service you'll ever receive.

Good food and good service…read more Only complaint is not enough seating and dirty tables/dining room.

The absolute worst food I've ever paid for. I don't even know how this place is even a working…read morebusiness. They heat everything in a heater before coming out. It's gross

excellent customer service. We went through the drive-through so I cannot speak on the inside. I…read moredid ask for no ice cause I still got ice, but that's how it is nowadays. Otherwise no issues.

Went through D/T on 6/24/2026 @5:10PM - - Got a Cobb Salad…read moreDid not have tomatoes on it, had 1/2 an egg, barely any corn - Chicken was cut in long strips (never had it like that before) Total time for order was quick Tried to call the restaurant & was forwarded to a cares # that stayed on hold over 5 minutes & decided to hand up & post about my dissatisfaction of this experience Been eating at Chic-fil-a's wherever I travel for years & this was not usual - & frustrating to try to call & not get someone